With over 40 online TAFE level courses to choose from, it’s important that you select a course that is right for you. That’s why we make sure we give you as much information as possible so that you can select the right course.
If we’ve missed something, or you would like to speak to someone about your options please contact us.
The Certificate II in Business will give you the essential work skills needed to start a career in an office or business environment. Learn how to prioritise work tasks, help customers and work safely in a business environment. The Certificate II in Business qualification allows elective choices to suit the different needs for a range of entry level office roles.
When you enrol in the Certificate II in Customer Engagement, you will learn how to thrive in a customer contact or service centre environment. Learn the skills to manage your time and work priorities, and how to establish strong working relationships. You will gain an understanding of call centre and service centre systems and culture, and be able to apply for job opportunities in contact and service centres.
The Certificate III in Business will ensure that you develop key business skills in customer service and workplace safety, and then provides the flexibility to allow you to choose electives that suit your specific needs. Elective options include business writing, time management, purchasing and many office computer applications such as word processing and spreadsheets.
Certificate III in Customer Engagement addresses the skills needed in customer contact roles in the growing contact and service centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of service centre and call centre systems and culture, and have a range of electives to choose from.
The Certificate III in Micro Business Operations is a course for those wanting to establish a home or micro business. Course content involves you researching your legal and insurance obligations. Then you will develop a detailed home or micro business feasibility proposal and learn how to plan for the needed finances for your home business. A range of electives allow you to tailor the course to specific home business needs.
The Certificate III in Business Administration is a specialist administration course designed for entry level administrative staff looking to increase their office skills in one of two tailored areas - Microsoft Office applications or accounts administration. Learn word processing, spreadsheets and email communication with an elective option to learn desktop publishing or accounts clerical.
Large organisations have sophisticated records management systems. Start a career in this specialist professional field with the Certificate III in Recordkeeping. Learn about the control, retrieval and disposal of records, as well as the legislation and codes that apply to the record keeping sector. A wide range of elective options are available to meet your specific interests.
The Certificate III in Business Administration (Education) has specialist subjects to provide you with an in-depth understanding of how the different parts of the education sector interact. As well as looking at key skills in customer service, word processing and organising meetings, you will also be able to select from a wide range of subject elective choices that will accommodate most needs.
The Certificate III in Business Administration (Legal) is the ideal course to kick start your legal administration career towards that ideal Legal Secretary role. This qualification provides an essential background into how the legal sector operates and ensures that you are aware of the etiquette and legal terminology needed to carry out legal administration tasks.
The Certificate III in Business Administration (Medical) focusses on the specialist skills needed to work as a medical receptionist. You will learn about medical terminology, medicare accounts, skills to manage medical supplies and how to manage patient appointments. As well as understanding the workings of a medical practice you will develop essential touch typing skills.
The specialist Certificate IV in Legal Services course is designed to develop advanced administration and para-legal skills that will enable you to take the next step in your legal administration career. Key skills such as legal research and document preparation are addressed, as is ensuring that you have a strong understanding of the Australian legal system.
Build on your existing office skills with the Certificate IV in Business. Ensure that you have the necessary safety and customer service management skills and also enjoy the widest choice of business subjects and electives possible. This creates a learning platform that can suit any combination of business skills needed and match your interests.
Certificate IV in Customer Engagement builds on your existing call entre experience and develops higher level customer engagement and workplace coaching skills specifically for a contact centre. Learn key skills in leadership, process improvement, operational planning or sales planning, from a wide elective choice that allows you to tailor the course to your needs.
The Certificate IV in Business Administration will develop your advanced administrative, business writing and Microsoft Office application skills. Elective choices allow you to choose subjects that suit your career goals, whether that be to develop marketing or networking skills, or team leadership skills for those seeking to move into an office managers role.
The Certificate IV in Business Sales will show you how to hone your sales techniques, improve your networking skills and maximise potential prospects. Elective options allow you to also address customer service delivery, learn about marketing promotions, develop skills to lead a winning sales team or to create successful and achievable sales plans.
The Certificate IV in Human Resources covers all key HR functional areas to ensure a solid knowledge base for those entering the HR profession or those wanting to learn specific aspects of HR. By focusing on the policies and procedures that drive your recruitment, appraisal, industrial relations and retention processes, this Certificate IV qualification will ensure that you have a strong skill set in each HR specialist area.
Formal, structured project management training is an essential tool to ensure that you are able to contribute to the success of a workplace project. The Certificate IV in Project Management Practice addresses all key topics for successful project implementation such as scope and time management, cost management and resource management. Select your choice of business electives to tailor your program.
For experienced Records Officers, the Certificate IV in Recordkeeping will give you the advanced skills you need to properly control essential business records, apply appraisal and classification systems and implement correct disposal actions. This makes the Certificate IV in Recordkeeping the perfect course for any recordkeeping officer that wants to show commitment to advancing their career.
The Diploma of Business offers a broad spectrum of subject choices to allow a program to suit a multi-skilled office manager, or someone wanting to keep their career choices open. Tailor this diploma course to suit your specific needs by choosing from elective options like risk management, operational planning, marketing, recruitment or managing meetings.
The Diploma of Customer Engagement focusses on the practical application of realistic call centre operational and management skills in a competitive marketplace. You will build upon your past call centre experience and learn the skills required for effective call centre operations: quality planning, ensuring staff development, sales planning, and integrating proactive customer engagement.
The Diploma of Business Administration will help you go far beyond the day to day duties of an office administrator. It delivers the theory and skills required to elevate your performance, overhaul outdated processes and procedures, identify costs savings, and to plan strategically for the future administrative requirements of any business.
The Diploma of Project Management will ensure that you can deliver your projects efficiently and on schedule by teaching you contemporary project management skills. Use your existing experience as a project team member and take the next step with the Diploma of Project Management that covers all critical areas of project management to an advanced level.
Advanced Diploma of Leadership and Management students will benefit from subjects that develop an understanding of strategic planning, business tactics and decision making, as well as how to shape, foster and control organisational change. Risk management, sustainability policy and financial budgets round off this qualification.
Is your next step a leadership role? The Certificate IV in Leadership and Management offers leadership and management subjects to build essential leadership, prioritising, planning and communication skills. Electives allow flexibility to study other areas of interest such as risk management, business writing and customer service delivery.
On completion of the Diploma of Finance and Mortgage Broking you will gain a clear understanding of advanced broking skills, loan structures and risk management. Learn successful networking approaches to grow the opportunities and strategies to meet compliance obligations.
If you are a branch manager, team leader, or branch supervisor then this Diploma of Banking Services qualification will play a big part in the success of your sales and service program. Practical activities allow you to get immediate benefit from the qualification.
By choosing the Diploma of General Insurance, you will enjoy a wide choice of subjects that aim to increase your exposure and understanding of complex matters relating to insurance contracts and claims management. You will gain an insight into how to develop policies and workplace procedures and more diverse skills such as successful networking and sales planning.
The Diploma of Credit Management will give you the higher level skills and knowledge needed in credit control. On completion of this course you will have developed the essential skills to critically review policies and procedures around credit management to enable you to identify potential risks. Key components of this course are learning about warning signals in personal and corporate insolvency cases.
The Diploma of Financial Services is considered to be one of the most flexible diploma qualifications for financial service managers and leaders. Select a range of electives that suit your needs to enable you to specialise or to branch out and open up a broader range of career opportunities.
This Certificate IV in Credit Management is ideal for new lenders and internal collections officers. As part of the course, you will learn how to process applications for credit, implement risk management strategies and resolve disputes - all of which are key areas in the credit management industry. Whether a lender or a collector - learn about both parts of the credit management role.
The Certificate IV in Finance and Mortgage Broking will deliver the skills and specialist knowledge needed to operate as a successful and effective finance or mortgage broker. This course has been tailored to meet the requirements of ASIC RG206, and ensures a thorough understanding of the key lending requirements around responsible lending and disclosure.
With the electives available, the Certificate IV in Banking Services can be tailored to focus on lending and sales and service. This course can be specifically tailored to help you gain the knowledge needed to grow your retail banking career into the direction you want to take.
This Certificate IV in General Insurance covers specialist insurance content such as claims processing and/or underwriting risk in depth, as well as the organisation leadership and team building skills you need to deliver ongoing benefits to your current or future business unit. Choose to specialise in underwriting or claims; or select both.
The Certificate IV in Financial Services will help take you to the next level of your finance career, and allow you to upskill in areas that suit your specific career goals and business needs. You can also meet the ASIC adviser and credit licensing requirements by selection of electives. This course is ideal for banking roles like senior tellers, customer service officers, lenders and branch supervisors who want to take the next career step.
The Certificate III in Financial Services will develop your finance industry and compliance knowledge as well as develop essential skills in customer service. Select electives in banking transactions to equip you for key service roles in banking, or sales and service options for roles in the broader finance sector. You can also meet ASIC RG146 Tier 2 accreditation requirements as part of your elective subject choice. Or choose general finance and accounts clerical subjects if banking isn't your focus.
This Certificate II in Financial Services is the perfect starting point for a career in banking. You will develop a greater understanding of the skills and traits needed to work in an office / branch role. In addition, by looking at personal budgeting and savings plans, you will have the basic financial literacy for a future role as a customer service officer, teller, cashier, lending or administration officer.
The Advanced Diploma of Banking Services Management will help you develop high level skills in managing people performance and the co-ordinating the sale of financial products and services. These are key skills in the ever changing banking sector. Other subjects include organisational change and continuous improvement with a focus on customer service management.
The Certificate III in Mercantile Agents ensures that you are knowledgeable about compliance obligations and legal processes, as well as meeting organisational standards for debt collection activities. You will also meet CAPI licensing obligations that are required in some states.
The Certificate III in General Insurance will give you a strong introduction into the insurance industry. You will be able to transfer your knowledge into the workplace almost immediately as you will become adept at issuing quotes, understanding the renewal process and making approved policy alterations and cancellations. ASIC Tier 2 accreditation is also a part of this qualification.
The Certificate III in Accounts Administration qualification looks at the accounts clerical tasks of accepting and processing customer payments into an accounts software package and paying business bills. You will also learn key support functions like writing letters and basic word processing skills. You have a choice of using MYOB or XERO trial programs for your course.
The Certificate IV in Accounting and Bookkeeping qualification delivers learning outcomes in manual double entry bookkeeping and computerised accounting (using MYOB or XERO). It covers all key accounting functions such as accounts payable and receivable, bank reconciliation and processing journals. payroll, preparing financial statements and preparing a BAS. This qualification will start your accountancy or bookkeeping career.
If you would like to gain a more in-depth understanding of business tax, tax returns and the principles of company accounting, then the Diploma of Accounting is the qualification you need. It will also expand your knowledge around the preparation of budgets and forecasts, and provide an increased awareness of internal control procedures within an organisation. Note entry prerequisites apply to this Diploma.
The Certificate IV in New Small Business Management focuses on the necessary skills, knowledge and organisational processes needed to run an effective and successful small business. You will learn how to plan your business finances, market your business and understand your legal obligations as a small business owner or manager.
The Diploma of Leadership and Management offers a broad spectrum of leadership and management subjects to help you develop your existing skills and prepare for a management role. Learn effective team management, quality operational planning techniques and effective people performance management. Electives allow options in risk management, sales planning and staff development, amongst other worthwhile topics.
The Diploma of Human Resources will expose you to a broad spectrum of strategic HR areas. Cover in depth the management of recruitment and workforce planning strategies. Learn how to analyse the effectiveness of performance management systems, develop safety management plans, and implement a consultative workplace relations strategy.
The Certificate III in Information, Digital Media and Technology is a hands-on course that has a key focus on the skills and knowledge essential for any IT career! You will learn all the essential skills for a successful career in IT including how to run standard diagnostic tests, install and optimise operating system software and manage the migration to newer technology.
This qualification covers the essential knowledge and skills to work in a warehouse environment. Subjects cover options like: despatching goods; receiving and storing stock; and also following security procedures for cargo and goods. Critical communication skills are covered to ensure that you can work effectively with colleagues and internal customers. Legal obligations under Workplace Health and Safety laws and also Chain of Responsibility and Fatigue Management laws are addressed in a practical way.
This qualification covers the essential knowledge and skills to work in a logistics environment. Core subjects address the legal obligations under WHS laws and Chain of Responsibility and Fatigue Management. Subjects cover: Warehouse Operations; effective communication and service skills; sustainability and also an induction subject suitable for those new to the industry.
The Certificate III in Information Technology is a hands-on qualification that has a key focus on the skills and knowledge essential for any IT career. You will learn all the essential skills for a successful career in IT including how to run standard diagnostic tests, install and optimise operating system software and manage the migration to newer technology.
This Certificate III program takes advantage of the latest advances in virtual technology to safely transfer IT theory to practical application. Our students will have the opportunity to develop new skills or hone their existing IT abilities using a virtual laboratory specifically designed to provide a realistic IT experience. This means our learners can practice and experiment in a safe setting with no risk to operational systems or networks in the workplace.
This qualification covers the essential knowledge and skills to work and succeed in a supply chain environment. Our Subjects cover such crucial topics as: despatching goods; receiving and storing stock, and also how to follow security procedures for cargo and goods. Critical communication skills are covered in-depth to ensure that learners can work effectively with colleagues and customers. This program specifically addresses legal current obligations under Workplace Health and Safety, Chain of Responsibility and Fatigue Management laws in a practical and engaging way.
This qualification covers the essential knowledge and skills required to work and succeed in a warehousing environment. Our subjects cover foundational topics such as: Despatching Goods, Receiving and Storing Stock, and also how to follow security procedures for cargo and goods. Critical communication skills are covered in-depth to ensure that learners can work effectively with colleagues and customers. This program specifically addresses legal current obligations under Workplace Health and Safety, Chain of Responsibility and Fatigue Management laws in a practical and engaging way.
The Certificate IV in Information Technology will provide you with the all-round technical skills you will need for a career in the areas of IT support, networks and troubleshooting. With a wide range of subjects covered, you will be rewarded with a well-rounded IT qualification.
The Certificate IV in Financial Services will help take you to the next level of your career in the Finance Industry, and allow you to upskill in areas that will suit your specific career goals and business needs. This qualification is ideal for a range of banking roles such as senior tellers, customer service officers, lenders and branch supervisors who are interested in taking the next career step.
There are a wide range of clerical and support staff in logistics operations. The Certificate II in Logistics is an entry level qualification for individuals entering into office and support roles in logistics. It provides key compliance training in safety and Chain of Responsibility, as well as fundamental communication and customer service skills. Choose an elective from Documents in Logistics, Sustainability, Stocktaking, Security Procedures or Keyboarding. Alternatively a warehousing elective can be added to your course.
The Certificate III in Financial Services will develop your Finance Industry and compliance knowledge, as well as support essential skills in customer service. Our range of subjects will equip you for key service roles in banking, sales and service in the broader finance sector.
The Certificate IV in Banking Services is tailored to focus on lending, sales and service. This qualification will help you gain the knowledge needed to develop your retail banking career in the direction you want to take.
Meet your RG206 obligations with ACCM’s tried and tested CPD program. Our CPD short course program offers a value-add 20 hour program written by industry experts. Key ASIC requirements are met with specific subjects on the NCCPA, Responsible Lending, the Economy and Home Loan Trends. An easy to use and easy to manage program! [This course does not link to a Unit of Competence and so does not meet the definition of "Nationally Recognised Training".]
ACCM helps you succeed in your studies by giving you the support of a dedicated team of Student Advisers with real life industry experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.
Students actively comment about the supportiveness of their Student Advisers, in particular their skills at passing on their knowledge and making even the hardest subject easy to understand.
Our step by step course materials have been written by industry experts specifically for the College to give you the most relevant and useful learner information you need.
The resources give you industry insight and understanding by simplifying industry jargon and concepts, and focusing on current real world business practices.
We pride ourselves on providing high quality learner resources that set you up for success.
Our students have the opportunity to give us immediate subject reviews so we always have the opportunity to get even better.
Everything you need is a click away. Access your course materials 24/7, submit your assessments, update your contact details, view your results and see your assessors feedback.
All of the course materials are accessed online so that you can complete your subjects at a time and place that suits you. You receive your login details by email within an hour of enrolling!
You don't need to be connected to the internet all the time though – you can download and then work on the study documents offline.
If you prefer pen and paper – you can even print your assessments and then scan them when you are ready to submit.
If you really, really prefer paper and don’t have access to a printer we can print and post. A small fee applies to cover our costs to do this for you.
For a small number of courses we use specialist textbooks that will be sent to you at no additional cost.
There are no stressful exams.
Our assessments are thorough, but are self-paced and help is only a phone call away.
Activities that you are asked to do are practical and based on real life workplace experiences and needs.
You will have a Study Timetable and we will help you keep to it so that you end up with the qualification that you deserve as quickly as is feasible.
ACCM is proactive about being in touch. Your Student Adviser will make regular phone calls to check your progress and offer help.
Study online – not alone; and be supported every step of the way!
ACCM does not have strict semester dates, giving you the ability to decide when you want to start your study program.
Once your enrolment is approved your personal login details will give you access to your course materials 24/7 and allowing you the flexibility to choose when and where you study.
You can also see your personal Study Timetable and have clear goals of when your subjects are to be completed.