Business (Customer Engagement) Certificate III BSB30120

Is Online Learning Right For You?
Please review the following information to ensure that an online course is the right choice for you.

• What You Need To Consider About Online Courses Before Enrolling

  Online learning is not for everyone.

  Before enrolling consider:

  • Do you have the computer equipment and internet facilities?
  • How good is your Digital Literacy?
  • Are you able to learn using online options or would a face to face class be better for you?
  • Do you have the time and discipline to study each week?
  • Our Student Advisers help you via phone contact. Will this work for you?
  • Are the remote assessment methods (like role plays) activities that you can participate in?

   

  Although we offer high level support - if online isn't for you - it isn't for you...

  It is in your best interests to choose another provider if online isn't for you.

• What is Assessment

  Assessment is the process to award a student competency in unit/s of competency.

  For a student to be assessed as competent, we must ensure the student has:

  • learnt and absorbed the required knowledge
  • developed the skills (often progressively) and
  • can combine the knowledge and skills to demonstrate:
    - an ability to perform relevant tasks in a variety of workplace situations (or accurately simulated workplace situations)
    - consistency in performance and a consistent ability to demonstrate skills when performing tasks
    - an understanding of what they are doing and why, when performing tasks
    - the ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.
• Assessment Practices in General

  Each subject will have a range of formative and summative assessment activities selected based on the units of competency.

  Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform WebclassM. Case Study scenarios are often used to give relevant context to these questions.

  The main or summative assessment activities are often more skills based and practical activities such as:

  • demonstrating skills like communication and service skills in role plays or skills checks
  • practical activities like scheduling a meeting or completing a purchasing order
  • completing accounting or IT activities (for those types of courses) in a Lab environment
  • demonstrating safe manual lifting skills

  In higher level qualifications the summative assessments might include activities like:

  • drafting policies or procedures
  • investigating a complex scenario and identifying recommendations
  • conducting complex verbal negotiations or discussions
  • preparing project documents using specific project tools 
  • writing detailed documents.

   

  Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.

• Online and Remote Assessment Methods

  We use a range of methods to gather evidence of competency ie evidence of your completion of the assessment activities.

  For typical question and answer activities you will type the answers into the online learning platform  WebclassM.

  Role Plays will be conducted by phone or video calls eg zoom or MS Teams.

  Many practical activities are evidenced by you completing simulations within the online learning system eg data input or completing a sample workplace form or spreadsheet.

  Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application eg IT Ticket System.

  Observations can be by live video or a recorded video where we can see the participant was you.

  In general, we have identified assessment methods that are suitable for remote assessment.

• Required Assessment Resources and Conditions

  Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.

  In general, we will provide the required assessment resources and establish the required conditions.

  These may typically include:

  • sample workplace policies and procedures to apply eg complaints procedure
  • sample workplace forms eg safety incident reports
  • relevant and realistic scenarios eg a loan application 
  • IT labs where the specific troubleshooting, setting or networking activities can be undertaken
  • having a group discussion or meeting with multiple participants
  • accounting transactions to be processed

   

  Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.

  You will however be required to:

  • have phone access to conduct required role plays / skills checks
  • access specific computer applications where specified in that subject eg Office Word for word processing, or XERO or MYOB for accounting courses; or specific IT applications 
  • use a video conferencing tool eg MS Teams or Zoom and
  • for limited IT subjects - have specific hardware to be used.

   

• Authenticity of Student Assessments

  One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Cert 3 course - but we do need to check...

  The ACCM process has a number of ways we do this that you should be aware of:

  • Online text allows the functionality to look for copied text whether that's from the internet or from another student.
  • Online also allows typing speeds and patterns to be captured and compared.
  • WebclassM records the computer IP address being used. This alerts us if your work is now being done on a new device.
  • Answers that are selected can be randomised - so the correct answer is listed in different orders for different students.
  • Activities ask that you use your name or date of birth or other details in specific questions.
  • Different case study scenarios are allocated based on your surname.

   

  These processes may mean you are asked to identify yourself during the assessments eg

  • To use your name in documents.
  • To use your date of birth in calculations.
  • Answer specific case study scenarios from a designated pool of questions.
  • While online you may find a pop-up that asks you for information about your enrolment. This is triggered if our system identifies something unusual about your assessments.
  • In role plays you may be asked to identify yourself.
  • In recorded videos you will have instructions about how to show us your identity ie to see your face on screen talking or showing us your Drivers Licence..

   

  Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.