The Certificate III in Business (Medical Administration) focusses on the specialist skills needed to work as a medical receptionist. You will learn about medical terminology, medicare accounts, skills to manage medical supplies and how to manage patient appointments.
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offered under the Certificate III in Business (Medical Administration)
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
This introductory medical administration subject looks at ways to protect the privacy and confidentiality of patients and their care plans and also how to manage medical supplies. Scenarios are used to look at potential breaches of confidentiality and privacy, and how to prevent and address them; as well as a case study stock take activity for medical supplies.
This subject looks at an important skill that is needed in all Medical job roles. Communication is at the heart of how we interact with one another. Understanding how to communicate effectively can therefore have positive benefits in your medical practice and life. Medical reception staff also need to have a positive approach to their role as they create first impressions with clients.
Working in a medical practice in a receptionist or administration role requires a wide range of skills. This subject covers such critical areas as properly safeguarding and maintaining patient records and the various software applications used in a busy medical practice.
This survey is an important opportunity for you to tell ACCM College about your learning experience so far. By formally seeking this information at the mid-point of your course, ACCM College can help shape your learning outcomes to better ensure your professional development goals are met.
Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.
Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and apply critical thinking skills to generate solutions to workplace problems in a team environment. The overall aim being to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment that addresses the 2 required problems as the performance evidence.
Medical accounts could be directly invoiced to patients or be claimed through Medicare or other payment agencies. This subject looks at the skills and knowledge required to provide advice to patients regarding fee structures, to process referrals, as well as prepare and process medical accounts for a range of patients. It requires the skills to reconcile accounts and to follow up over due accounts.
In this introduction to word processing you will learn/develop key word processing skills that will allow you to create, style and prepare business documents. You will gain the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.
In this introductory subject, learn the fundamentals of working with Excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data. Note this subject only supports the program Excel.
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50 weeks is allowed as the standard part time enrolment term for the Certificate III in Business (Medical Administration) course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
for the Certificate III in Business (Medical Administration)
ACCM has many obligations to provide a quality learning experience to our valued learners.
However, two are critical obligations in the VET sector
1. ACCM College is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015
This means we must maintain the high quality standards expected of RTO's as outlined in our governing regulations.
2. ACCM College is responsible for the issuance of the Australian Qualification Framework (AQF) certification documentation
This means we are responsible for issuing you the qualification testamur or statement of attainment upon finalisation of your course (once all invoicing has been paid).
As the Learner, there are specific rights you must be made specifically aware of under the Standards for RTOs 2015:
1. The details of our Complaints and Appeals process which can be found here ACCM's Complaint Policy
2. The process and policy if ACCM were to close or cease to deliver any part of the training product you are enrolled in. The specific policy can be found in our Qualification Transition, Cessation and Teach Out Policy
You can also find these and other policies on our main Policy Page.
As the Learner, there are also some obligations that you have to enrol in an ACCM qualification.
1. You must meet any Entry Requirements listed on this page, such as:
2. There is also a Student Progress and Participation Policy designed to help you reach your goals. You can read more about this policy here
3. Learners also have an obligation to behave in a professional manner with ACCM staff at all times.
If you have any questions regarding these requirements, please give us a call before you begin the enrolment process.
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One of the keys to our success is the strong communication we maintain with our Learners.
ACCM has a proactive communication and participation policy with our learners.
For more information, please read our Student Progress and Participation Policy
Online learning is not for everyone.
Before enrolling consider:
Although we offer high level support - if online isn't for you - it isn't for you...
It is in your best interests to choose another provider if online isn't for you.
Assessment is the process to award a student competency in unit/s of competency.
For a student to be assessed as competent, we must ensure the student has:
Each subject will have a range of formative and summative assessment activities selected based on the units of competency.
Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform WebclassM. Case Study scenarios are often used to give relevant context to these questions.
The main or summative assessment activities are often more skills based and practical activities such as:
In higher level qualifications the summative assessments might include activities like:
Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.
We use a range of methods to gather evidence of competency ie evidence of your completion of the assessment activities.
For typical question and answer activities you will type the answers into the online learning platform WebclassM.
Role Plays will be conducted by phone or video calls eg zoom or MS Teams.
Many practical activities are evidenced by you completing simulations within the online learning system eg data input or completing a sample workplace form or spreadsheet.
Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application eg IT Ticket System.
Observations can be by live video or a recorded video where we can see the participant was you.
In general, we have identified assessment methods that are suitable for remote assessment.
Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.
In general, we will provide the required assessment resources and establish the required conditions.
These may typically include:
Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.
You will however be required to:
One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Cert 3 course - but we do need to check...
The ACCM process has a number of ways we do this that you should be aware of:
These processes may mean you are asked to identify yourself during the assessments eg
Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.
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A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: