Business (Medical Administration) Certificate III BSB30120

A SPECIALIST MEDICAL ADMINISTRATION COURSE TO HELP YOU ENTER A REWARDING CAREER IN MEDICAL RECEPTION

The Certificate III in Business (Medical Administration) focusses on the specialist skills needed to work as a medical receptionist. You will learn about medical terminology, medicare accounts, skills to manage medical supplies and how to manage patient appointments.

Start and study anytime

24/7 access to courses

Dedicated student adviser

Subject Choices

offered under the Certificate III in Business (Medical Administration)

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

  • Work Effectively in Medical Administration

    This introductory medical administration subject looks at ways to protect the privacy and confidentiality of patients and their care plans and also how to manage medical supplies. Scenarios are used to look at potential breaches of confidentiality and privacy, and how to prevent and address them; as well as a case study stock take activity for medical supplies.

    • Unit(s):
    • BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment
    • BSBMED304 Assist in controlling stocks and supplies
    • BSBPEF301 Organise personal work priorities
  • Key Communication Skills in Medical Administration

    This subject looks at an important skill that is needed in all Medical job roles. Communication is at the heart of how we interact with one another. Understanding how to communicate effectively can therefore have positive benefits in your medical practice and life. Medical reception staff also need to have a positive approach to their role as they create first impressions with clients.

    • Unit(s):
    • BSBXCM301 Engage in workplace communication
    • BSBTEC202 Use digital technologies to communicate in a work environment
    • BSBTWK301 Use inclusive work practices
    • BSBMED301 Interpret and apply medical terminology appropriately
  • Maintain Medical Records

    Working in a medical practice in a receptionist or administration role requires a wide range of skills. This subject covers such critical areas as properly safeguarding and maintaining patient records and the various software applications used in a busy medical practice.

    • Unit(s):
    • BSBDAT201 Collect and record data
    • BSBMED303 Maintain patient records
  • Mid Course Survey

    • Unit(s):
    • MID-SURVEY Mid Course Survey
  • Maintain Workplace Safety and Wellbeing

    Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection and hazard report form.

    • Unit(s):
    • BSBWHS311 Assist with maintaining workplace safety
    • BSBPEF201 Support personal wellbeing in the workplace
  • Contribute to Sustainable Work Practices

    Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and apply critical thinking skills to generate solutions to workplace problems in a team environment. The overall aim being to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment that addresses the 2 required problems as the performance evidence.

    • Unit(s):
    • BSBSUS211 Participate in sustainable work practices
    • BSBCRT311 Apply critical thinking skills in a team environment
  • Process and Action Medical Accounts

    Medical accounts could be directly invoiced to patients or be claimed through Medicare or other payment agencies. This subject looks at the skills and knowledge required to provide advice to patients regarding fee structures, to process referrals, as well as prepare and process medical accounts for a range of patients. It requires the skills to reconcile accounts and to follow up over due accounts.

    • Unit(s):
    • BSBMED302 Prepare and process medical accounts

Course Fees

Quality Education at a Fair Price

$

1,320

* - $

3,750



Course Duration

40 weeks is allowed as the standard part time enrolment term for the Certificate III in Business (Medical Administration) course.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate III in Business (Medical Administration)

  • Literacy Skills
    Reading Skills
    You must be able to:
    Read basic texts relevant to workplace requirements (ie policies and procedures)
    Read and evaluate information and ideas to extract meaning relevant to the topic
    Use different reading comprehension strategies as needed (ie identifying, questioning, previewing)

    As a guide - you should have completed Year 10 schooling, or have proven workplace reading skills.

    Writing Skills
    You must be able to:
    Write clear sequenced instructions for using routine/everyday activities
    Draft short emails and letters to convey required information
    Complete a range of forms requiring routine and factual data

    As a guide - you must have completed Year 10 schooling, or have proven workplace written communication skills.
  • Language Skills (Spoken English)
    You must be able to:
    Demonstrate language use appropriate to different circumstances
    Make enquiries or seek clarification as needed to perform tasks
    Explain routine procedures and give clear sequenced instructions to others

    As a basic guide - you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
  • Numeracy Skills
    You must be able to:
    Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts

    As a basic guide - you must have completed Year 10 schooling, or have a working knowledge of basic mathematical functions.
  • Digital Literacy Skills
    You must be able to:
    Open and use a computer application (such as your Web Browser)
    Navigate a website by following instructions and follow website "links"
    Type and edit text eg for short answer assessment questions 
    Select the appropriate answers in a multiple choice list (select the correct option(s))
    Download, save, edit and upload documents or files
    Write, edit, send, receive and save emails
    Open and use a word processing application (such as Microsoft Word or Google Docs)
    Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
  • Computer and Internet Requirements
    You must have:
    Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
    Internet access with Internet Explorer 8+, Chrome or Firefox
    Microsoft Office 2010 Word (or higher) and Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint)

Learner's Rights and Obligations

  • ACCM's Obligations to our Learners

    ACCM has many obligations to provide a quality learning experience to our valued learners.

    However, two are critical obligations in the VET sector

    1.  ACCM College is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015

    This means we must maintain the high quality standards expected of RTO's as outlined in our governing regulations.

    2.  ACCM College is responsible for the issuance of the Australian Qualification Framework (AQF) certification documentation

    This means we are responsible for issuing you the qualification testamur or statement of attainment upon finalisation of your course (once all invoicing has been paid).

  • Learner's Rights

    As the Learner, there are specific rights you must be made specifically aware of under the Standards for RTOs 2015:

    1.  The details of our Complaints and Appeals process which can be found here ACCM's Complaint Policy

    2. The process and policy if ACCM were to close or cease to deliver any part of the training product you are enrolled in.  The specific policy can be found in our Qualification Transition, Cessation and Teach Out Policy

    You can also find these and other policies on our main Policy Page.

     

  • Learner's Obligations

    As the Learner, there are also some obligations that you have to enrol in an ACCM qualification.

    1.  You must meet any Entry Requirements listed on this page, such as:

    • Required Current Work Situation
    • Experience and Qualification Requirements
    • Formal Entry Requirements
    • Required Work Background
    • Literacy Skills
    • Language Skills
    • Numeracy Skills
    • Digital Literacy Skills
    • Computer and Internet Requirements

    2.  There is also a Student Progress and Participation Policy designed to help you reach your goals.  You can read more about this policy here 

    3.  Learners also have an obligation to behave in a professional manner with ACCM staff at all times.

    If you have any questions regarding these requirements, please give us a call before you begin the enrolment process.

    We want to make sure you are set up for success!

  • ACCM Participation Policy

    One of the keys to our success is the strong communication we maintain with our Learners.

    ACCM has a proactive communication and participation policy with our learners.

    For more information, please read our Student Progress and Participation Policy

Is Online Learning Right For You?
Please review the following information to ensure that an online course is the right choice for you.

  • What You Need To Consider About Online Courses Before Enrolling

    Online learning is not for everyone.

    Before enrolling consider:

    • Do you have the computer equipment and internet facilities?
    • How good is your Digital Literacy?
    • Are you able to learn using online options or would a face to face class be better for you?
    • Do you have the time and discipline to study each week?
    • Our Student Advisers help you via phone contact. Will this work for you?
    • Are the remote assessment methods (like role plays) activities that you can participate in?

     

    Although we offer high level support - if online isn't for you - it isn't for you...

    It is in your best interests to choose another provider if online isn't for you.

  • What is Assessment

    Assessment is the process to award a student competency in unit/s of competency.

    For a student to be assessed as competent, we must ensure the student has:

    • learnt and absorbed the required knowledge
    • developed the skills (often progressively) and
    • can combine the knowledge and skills to demonstrate:
      - an ability to perform relevant tasks in a variety of workplace situations (or accurately simulated workplace situations)
      - consistency in performance and a consistent ability to demonstrate skills when performing tasks
      - an understanding of what they are doing and why, when performing tasks
      - the ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.
  • Assessment Practices in General

    Each subject will have a range of formative and summative assessment activities selected based on the units of competency.

    Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform WebclassM. Case Study scenarios are often used to give relevant context to these questions.

    The main or summative assessment activities are often more skills based and practical activities such as:

    • demonstrating skills like communication and service skills in role plays or skills checks
    • practical activities like scheduling a meeting or completing a purchasing order
    • completing accounting or IT activities (for those types of courses) in a Lab environment
    • demonstrating safe manual lifting skills

    In higher level qualifications the summative assessments might include activities like:

    • drafting policies or procedures
    • investigating a complex scenario and identifying recommendations
    • conducting complex verbal negotiations or discussions
    • preparing project documents using specific project tools 
    • writing detailed documents.

     

    Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.

  • Online and Remote Assessment Methods

    We use a range of methods to gather evidence of competency ie evidence of your completion of the assessment activities.

    For typical question and answer activities you will type the answers into the online learning platform  WebclassM.

    Role Plays will be conducted by phone or video calls eg zoom or MS Teams.

    Many practical activities are evidenced by you completing simulations within the online learning system eg data input or completing a sample workplace form or spreadsheet.

    Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application eg IT Ticket System.

    Observations can be by live video or a recorded video where we can see the participant was you.

    In general, we have identified assessment methods that are suitable for remote assessment.

  • Required Assessment Resources and Conditions

    Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.

    In general, we will provide the required assessment resources and establish the required conditions.

    These may typically include:

    • sample workplace policies and procedures to apply eg complaints procedure
    • sample workplace forms eg safety incident reports
    • relevant and realistic scenarios eg a loan application 
    • IT labs where the specific troubleshooting, setting or networking activities can be undertaken
    • having a group discussion or meeting with multiple participants
    • accounting transactions to be processed

     

    Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.

    You will however be required to:

    • have phone access to conduct required role plays / skills checks
    • access specific computer applications where specified in that subject eg Office Word for word processing, or XERO or MYOB for accounting courses; or specific IT applications 
    • use a video conferencing tool eg MS Teams or Zoom and
    • for limited IT subjects - have specific hardware to be used.

     

  • Authenticity of Student Assessments

    One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Cert 3 course - but we do need to check...

    The ACCM process has a number of ways we do this that you should be aware of:

    • Online text allows the functionality to look for copied text whether that's from the internet or from another student.
    • Online also allows typing speeds and patterns to be captured and compared.
    • WebclassM records the computer IP address being used. This alerts us if your work is now being done on a new device.
    • Answers that are selected can be randomised - so the correct answer is listed in different orders for different students.
    • Activities ask that you use your name or date of birth or other details in specific questions.
    • Different case study scenarios are allocated based on your surname.

     

    These processes may mean you are asked to identify yourself during the assessments eg

    • To use your name in documents.
    • To use your date of birth in calculations.
    • Answer specific case study scenarios from a designated pool of questions.
    • While online you may find a pop-up that asks you for information about your enrolment. This is triggered if our system identifies something unusual about your assessments.
    • In role plays you may be asked to identify yourself.
    • In recorded videos you will have instructions about how to show us your identity ie to see your face on screen talking or showing us your Drivers Licence..

     

    Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.

Check your fee

Answer below to confirm your course fees.

The state you reside in
The Highest Qualification I have achieved since leaving school and turning 17 is

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$ENTEnrolmentFee

under NSW Smart and Skilled

Eligibility requires you to be an Australian Citizen or permanent resident visa holder who is a resident of NSW, over 15 and have left school. This training is subsidised by the NSW Government.

NSW Smart and Skilled Program and fee exemption and concession eligibility can be checked here. If you are not eligible the maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$ENTEnrolmentFeeSecondQual

under NSW Smart and Skilled

This amount is based on you declaring that you already have completed a qualification.

Eligibility requires you to be an Australian Citizen or permanent resident visa holder who is a resident of NSW, over 15 and have left school. This training is subsidised by the NSW Government.

NSW Smart and Skilled Program and fee exemption and concession eligibility can be checked here. If you are not eligible your maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

PLEASE READ. Due to high demand for ACCM courses, we are not currently offering NSW’s Smart and Skilled Entitlement funding for this qualification. 

Please contact the College to check if funded spaces are about to come available as our existing students complete their studies. 

If not, we are happy to discuss other course options or add you to the NSW Smart and Skilled waiting list here.

If you are not able to secure Smart and Skilled funding the maximum cost will be $Price

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$ENTEnrolmentFee

under ACT Skilled Capital

PLEASE READ BEFORE ENROLLING! Skilled Capital places are limited for each qualification. Before enrolling, please contact the College to check if the qualification you want to undertake is available. If it is available, we will apply for a place on your behalf. Please be aware that placement is not guaranteed.

Eligibility requires you to be an Australian Citizen or New Zealand passport holder resident for more than 6 months, permanent resident visa holder who is a resident or working in ACT, or an eligible visa holder, over 15 and have left school; or i) is undertaking a course of study leading to completion of a year 12 in an alternative program, or ii) has an Exemption Certificate and the selected Skilled Capital qualification is an approved ASBA pathway  This course is funded by the ACT Government.

ACT government subsidised training program eligibility, fee exemption and concession eligibility can be checked here. If you are not eligible the maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

The Highest Qualification I have achieved since leaving school and turning 17, or am currently enrolled in, is

Your total course fees are

$ENTEnrolmentFee

under QLD VET Investment Plan

Eligibility requires you to be an Australian or New Zealand Citizen, permanent resident visa holder who is a resident of QLD, over 15 and have left school, and you to have not already completed this level of qualification after school.  This course is funded by the Queensland Government.

QLD subsidised training program eligibility, fee exemption and concession eligibility can be checked here. If you are not eligible the maximum cost will be $Price.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

An employer looking for cost effective solutions to staff training?

ACCM not only has the experience and expertise, but we also have access to many government subsidised programs to make your investment even more cost effective.

Use the Price Checker to determine the subsidised options in your state.

For Traineeship pricing use the Traineeships Fee Checker below.

Contact us for group discounts available on other programs.

For more information:

Traineeships

NSW Smart and Skilled

WA Future Skills

QLD VET Investment Program

Finance Licencing Courses

Employing a trainee?

A traineeship is great way to develop the skills of your workforce.

Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.

Check the current traineeship course fees:

Resident of which State
Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.

Select type of traineeship:

Your indicative Traineeship fee is

$TNEEnrolmentFee

For fully subsidised traineeships ATSI students (except in WA) may be entitled to an exemption. This will be recognised when they enrol.

Go to the Traineeship page for more information.

Sorry, but this state has not subsidised this traineeship course. We can offer you this course for 

$Price

This quote includes all online learning resources.

Go to the Traineeship page for more information.