Fees payable for the course will be based on the proportion of the course commenced or the time expired (whichever is the greater volume), with a minimum Administration Fee in accordance with the clause below.
a) Refunds will apply for any amounts paid in excess of the fees payable and the minimum Administration Fee.
• For example if a student has commenced only 25% of subjects within 10% of time allowed for the course, the fees owing for that course are 25% (based on subjects completed). If they have already fully paid for the course they will be allowed a refund of 75% ie 100% - 25% of the fees. The Administration Fee (below) is deducted from this refund amount.
• Alternatively if a student has commenced only 25% of subjects within 50% of time allowed for the course, the fees owing for that course are 50% (based on time enrolled). If they have already fully paid for the course they will be allowed a refund of 50% ie 100% - 50% of the fees. The Administration Fee (below) is deducted from this refund amount.
• If a student has not fully paid fees, they will only be entitled to a refund of any amount already paid in excess of the fees owing at the time of cancellation.
b) A minimum Administration Fee amount will be retained from fees paid to cover enrolment administration costs. Full refunds are therefore not given after a student has been approved for enrolment. This applies regardless of whether the student cancels their course before downloading or commencing a subject, noting that significant administration effort occurs to establish the enrolment prior to that time.
The only exception is where the student or employer /client was specifically given an offer in writing from a College Director that varied the refund policy or was under a trial period that waived the requirement for an initial fee deposit.
The Administration Fee amount is published in Incidental Fees on the Course Fees page
c) Subject commencement means that the learning and/or assessment materials have been downloaded and/ or online activities commenced, or a workshop has been attended or paper based materials sent (as applicable). Time expired means the number of months or part months past, as a % of the number of months allowed as the normal enrolment term for that qualification.
d) Where a government subsidised program requires different refund rules these will be specified in that programs Additional Terms and Conditions and will override the Refunds Policy to the extent of any inconsistency.
e) Refunds may be made by bank transfer to the specific banking deposit details provided by the student. However, any upfront course payments made by Credit Card will not be refunded directly to a bank account except at the College’s sole discretion. In the event a refund is required for these Students who will not continue their enrolment, they will be advised to contact their Credit Card company and request a charge back.
Instalment Payments and Fees Payable
Where the course fee / enrolment fee is paid in instalments (ie employers are often invoiced $500 at enrolment and the balance at 6 mos), and the student/trainee/employer cancels the course, the total amount owing upon cancellation will be based on the progress or time enrolled as outlined in the Refund Policy. This also applies to private students.
Where the amount paid up to the point of cancellation does not meet or exceed the calculated Fees Payable, an updated invoice will be provided to meet the minimum Payable Fee.