Call Centres and contact centres are a rapidly growing employment sector, offering strong career possibilities. Complete a specialist call centre course to enhance your specialise customer engagement skills.
We help you succeed in your call centre studies by giving you the support of a whole team of Student Advisers, all with real life contact centre experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.
When you enrol in the Certificate II in Customer Engagement, you will learn how to thrive in a call centre environment. Learn the skills to manage your time and work priorities, and how to establish strong working relationships. You will gain an understanding of call centre systems and culture, and be able to apply for job opportunities in contact centres.
Certificate III in Customer Engagement addresses the skills needed in customer contact roles in the growing call centre industry. These include skills to deliver a rewarding customer service experience, and the ability to manage priorities and workplace challenges. You will gain a solid understanding of call centre systems and culture, and have a range of electives to suit career goals.
Certificate IV in Customer Engagement builds on your existing call entre experience and develops higher level customer engagement and workplace coaching skills specifically for a contact centre. Learn key skills in leadership, process improvement, operational planning or sales planning, from a wide elective choice that allows you to tailor the course to your needs.
The Diploma of Customer Engagement focusses on the practical application of realistic call centre operational and management skills in a competitive marketplace. You will build upon your past call centre experience and learn the skills required for effective call centre operations: quality planning, ensuring staff development, sales planning, and integrating proactive customer engagement.