Call centres and contact centres are a rapidly growing employment sector, offering strong career possibilities. Complete a specialist call centre course to enhance your specialised customer engagement skills.
We help you succeed in your call centre studies by giving you the support of a whole team of Student Advisers, all with real life contact centre experience. You will have one dedicated Student Adviser who will personally manage your program, and the benefit of a team around them to provide expert assistance in all subject areas.
Certificate II in Customer Engagement is the introductory course that provides you with an overview of the requirements of a customer contact centre role.
Certificate III in Customer Engagement is the course used by quality call centres as the benchmark for the training of their staff. Many College clients are call centres who offer this course to their staff.
If you have existing call centre experience and skills then Certificate IV in Customer Engagement would be the best course to develop your skills to the next step. You can select the fields you wish to focus on given the flexibility within this course, and can select leadership electives if you are seeking a Team Leader role.
The Diploma in Customer engagement is a higher level qualification that is specifically for those in a contact centre management role. It is suited to those with past or current senior call centre experience. Content looks at the key areas of planning, quality and sales; with a range of electives to tailor to your needs.
Business courses tend to have a greater emphasis on face to face customer interaction skills than the specialist customer engagement qualifications; while customer engagement qualifications allow specialist focus on the call centre industry and needed skills.
ACCM College helps you succeed in your studies by giving you the support of a dedicated team of Student Advisers with real life industry experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.
Students actively comment about the supportiveness of their Student Advisers, in particular their skills at passing on their knowledge and making even the hardest subject easy to understand.
Our step by step course materials have been written by our own industry experts to give learners the most relevant and useful information needed.
The online resources provide industry insight and understanding by simplifying industry jargon and concepts, and focusing on current real world business practices.
We pride ourselves on providing high quality learner resources that set our learners up for success.
ACCM College students have the opportunity to give us immediate subject feedback and feedback to the assessor upon submission, so we always have the opportunity to become even better.
All of the course materials are accessed and completed online, allowing learners to complete subjects at a time and place that suits.
Webclass login details are provided via email within an hour of enrolling.
On Webclass learners can:
There are no stressful exams.
Our assessments are thorough, but are self-paced and help is only a phone call or email away.
Activities that you are asked to do are practical and based on real life workplace experiences and needs.
You will have a Study Timetable and we will help you keep to it so that you end up with the qualification that you deserve as quickly as is feasible.
ACCM is proactive about being in touch. When you apply to enrol, our Service One team will call you immediately and guide you through to finish the enrolment process. They will also contact you weekly for the first 6 weeks to ensure you are on track and comfortable with online learning.
After your onboarding has been completed a Student Adviser will make contact to introduce themselves as your main point of contact and assistance with your ongoing study.
You will continue to receive regular phone calls, emails and SMS to check your progress and offer help. If we see you getting behind we will increase our efforts to contact you to ensure you are getting the help you need.
Study online - not alone, and be supported every step of the way!
ACCM does not have strict semester dates, giving you the ability to decide when you want to start your study program.
Once your enrolment is approved your personal login details will give you access to your course materials 24/7 and allowing you the flexibility to choose when and where you study.
You can also see your personal Study Timetable and have clear goals of when your subjects are to be completed.