Student Support Services Policy

version Dec 2014; revised June 2016; updated Dec 2016 and Oct 2019; reviewed Dec 2020, reviewed Dec 2021, updated May 2022

Student Support Services Policy

The College is committed to ensuring that

  • The delivery methods of College courses is clearly disclosed so that students that need a particular delivery style are clear about what the College is offering.
  • All students are offered all practical and reasonable support to complete their qualification.
  • Students receive regular follow up and assistance from Student Advisers.
  • Flexibility is used, subject to meeting any program or assessment rules.
  • External experts that can support students with specific needs are accessed as needed and their contact details published so that students can access these services without firstly having to contact the College.
  • Where the learners specific needs are unable to be supported - we openly disclose that and help the learner find a more suitable training course.


Student Support Policy Details

  • Determining Student Special Needs at Enrolment Application Stage

    a) Prior to commencement of a course the College will undertake an Initial Skills Assessment that includes identifying any LLN or special needs of each individual.

    b) In the case of employment based enrolments such as traineeships, the College will work in conjunction with workplace supervisors to identify and address any individual learning needs.

  • Referral to More Appropriate Course Delivery Option

    The College will fully explore reasonable adjustment and available support services that might enable the student to successfully complete a College program.

    These reasonable adjustments include modification to assessment and provision of additional services; however adjustments are not provided that would undermine the core or inherent learning required.

    The College can support students by:

    • providing soft or hard copy resources (fees may apply for printing)
    • scheduling more regular phone tutorial assistance
    • adjusting material font size in learner resources
    • providing tutorials on how to use Webclass 
    • allow "bridging" units ie lower level units to build foundation knowledge (fees may apply)
    • undertake verbal flexible assessment where appropriate

    Where a learner has a mentor or interpreter or disability coach we will work with them to support your learning. However please note that the College does not provide these specialist LLN support staff.

    Where the delivery method offered by the College does not suit the individual learning needs of that student the College will identify a better alternative for that student, including referring them to other providers or helping them find a more suitable course. For this reason we may decline to accept an enrolment; or conditionally accept an enrolment pending demonstration that the student can be successful in that course/delivery mode combination.

    In summary, if we are not confident that we can support a students learning needs with the support facilities we can offer, we will not proceed with enrolment.

Tasmania Support Services

  • Financial Support

    Anglicare Financial Counselling

    Anglicare counsellors can provide information about:

    • your options to deal with debt
    • negotiating with creditors
    • your rights and responsibilities as a consumer
    • accessing your superannuation
    • bankruptcy and its alternatives
    • referral to legal services if needed
    • money management and budgeting

    Free support: Financial helpline - 1800 007 007

  • Mental Health Support

    Adult Support

    Services we provide

    Our Community teams provide a range of services which include:

    • Assessment of mental health problems
    • Crisis assessment and response
    • Case management, information, support and counselling for individuals and families
    • Prescription of medication, monitoring its effectiveness and advice on side effects
    • Liaison with, or referral to, other professionals and mental health support agencies
    • Specialist assessment and psychotherapy
    • Community education and health promotion
    • Psychosocial rehabilitation and intensive support
    • Group treatment programs
    • Outreach services to rural areas
    • Home visits as appropriate/required
    • Clinical support services to individuals in supported accommodation and individuals who are supported by packages of care

    Free call 1800 332 388


    Youth/Adolescent Support



    We offer assessment, education and treatment services for a range of mental difficulties such as:

    • anxiety disorders
    • attachment disorders
    • autism spectrum disorders - specifically assist with assessment and/or mental health related symptoms
    • eating disorders
    • major depression and mood disorders
    • mental health concerns in pregnancy and following birth
    • psychosis
    • severe emotional trauma and adjustment problems
    • suicide risk and self-harm.

    Free call: 1800 332 388


  • Gambling

    • Professional, confidential counselling for people who have a gambling issue
    • Counselling including facilitated support groups for people with a gambling issue and their family and friends
    • Financial counselling to help people with gambling-related money problems
    • Delivery of the Tasmanian Gambling Exclusion Scheme including self-exclusions and venue bans.

    Free 24 hour helpline: 1800 858 858

  • Hearing Impairment/Vision Impairment

    Hearing impairment:

    Provide information about hearing loss to deaf and hard of hearing people and the general community- assist individuals and families to access government and community services

    Call: 6228 1955 or 0438 008 739

    Vision Impairment

    • Occupational Therapy
    • Orientation & Mobility
    • Counselling service
    • Specialised aids and equipment
    • Library service (Talking books)
    • Audio and braille production
    • Community Training & Education
    • Specialised assessments
    • Children and Youth Therapy services
    • Individualised plans- Person Centred
    • Referrals
    • Community linking
    • Guide Dog

    Freecall: 1800 484 333

  • Reading and Writing Support

    • Literacy support tutors over the phone, who provide free help with reading, writing, oral communication, learning and numeracy
    • Free online resources to assist with issues to do with literacy

    A variety of contact numbers on the website depending on location (

  • Relationship Issues

    • Counselling
    • Children’s Contact Service
    • Parenting Orders Program
    • Family and Relationship Education
    • Aboriginal Counselling and Community Support
    • Men Engaging New Strategies (MENS) Program
    • Reconnect - support for youth
    • Rural Support
    • Gamblers Help
    • Dispute Resolution and Mediation
    • Family Law Pathways Network
    • Culturally and Linguistically Diverse services
    • Employee Assistance and Professional Development
    • Better Access to Mental Health Care Initiative
    • Past Adoption Support Service
    • Young Aboriginal Drug and Alcohol Service (yadas)
    • Find and Connect Support Services
    • Family Relationship Centres
    • Royal Commission Support Service
    • Partners In Recovery
    • Tasmanian Suicide Prevention Community Network
    • Elder Relationships Services

    Most services are free, however fees may apply to the highlighted services.

    Free call:  1300 364 277, offices located in Hobart, Launceston and Devonport

  • Homelessness


    • Applying for social housing
    • Support and advice with your private rental including bond and rent arrears
    • Finding a bed for the night
    • Support and advice on how to stay in your home
    • Seeking assistance following family violence
    • Information and advice on your housing options

    Free call: 1800 800 588 (24 hour)

  • Transport

    CTST (Community Transport Services Tasmania Inc.) provides transport assistance to the aged, disabled and disadvantaged members of the Tasmanian community.  Transport is provided for both social and non-emergency medical needs.

    Call a number based on location (in site above).