Student Support Services Policy

ACCM College is committed to ensuring each learner receives the support they need to be successful.

Different delivery methods offer different opportunities for specialised support based on access to the learner or workplace and the abilities of the training provider.

While distance and online delivery offers an incredible range of flexibility, it does limit the specialised or tailored support we can offer to what can be done via phone, email and video communication. 

Additionally, some support measures require advanced training, qualifications or professional certifications that may not be available within ACCM College.

This section provides information on the various methods within our capabilities that we have found to be successful supporting specific needs.

This list is not meant to address every potential support need our students may need help with, these are only the most common supports our students have presented.

You will notice that in many cases the support available is the same or similar between specific circumstances.  This is partly due to the support options available via online and distance delivery, but is also a factor of the overlap that certain support techniques have in helping a range of student requirements.

That said, ACCM College is always eager to discuss how we can improve our student support and are always looking for new ideas to better support our learners.

Should you have a support need that requires assistance that is not listed below, we will work with you to determine how we may be able to support your individual requirments.

If one of our students (applicant, future or current) does have a specific support requirement that we can not support effectively or to their individual requirements, we will work with them and the appropriate stakeholders to identify a training method, training provider or support service that can.

ACCM College recognises that we may not always be the right provider for specific circumstances and want to help ensure our learners find and work with a provider who can fully support their individual needs.

Anxiety is defined as a natural human response to perceived threats, characterised by feelings of worry, nervousness, or apprehension, often accompanied by physical symptoms, and can become an ongoing support need when these feelings are persistent, excessive, and interfere with daily life

ACCM College recognises the impact Anxiety may have on the day to day lives of our students and their ability to study.

Based on past experience, research, consultation and feedback from our students and stakeholders, we have adapted support for our distance / on-line learners in the following ways to try to assist. 

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put any supports in place that may help.
• Offering learning materials designed using Universal Design for Learning (UDL) best practices
• Keep information and instructions clear and specific, offering opportunities for clarification and discussion
• Information is organised logically and flows smoothly
• Effective use of headings and sub-headings to make reading and scanning easier
• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

Student Training Adviser Support

• Offer assistance interpreting or clarifying assessment instructions and feedback with ACCM Student Adviser
• Advising of upcoming requirements ahead of time, including skills checks and role plays
• Encourage students to flag and discuss problematic assessment activities with their Student Adviser
• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed
• Assistance developing a study plan, study preparations and resource requirements
• Assisting learner to set small, realistic study and assessment goals
• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress
• Assisting with review on study environment and identifying possible distractions

Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback
• Adjust preferred communication methods (phone, email or video) to suit the needs of the learner
• Agree on methods, timing or limits of contact to minimise unscheduled communication
• To the maximum extent possible, keeping to one point of contact to build rapport and relationships
• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.
• Regular and meaningful communication  to help build familiarity and routine with the learner
• Taking extra time during calls with the student to allow for questions and clarification
• If possible, target check in calls around study time to help with time management and organisation.
• Sending reminder emails on day of study outlining the study plan for the day
• Send an email outlining the details of phone conversations for the student to revisit when needed

Coaching Support

• Provide on the spot or scheduled coaching on course materials or assessment activities
• Schedule additional or longer time for coaching to promote progress and understanding
• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements
• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with
• Offering alternate study options to work on during days of low focus or motivation.
• Suggest and design study strategies that will assist in keeping workloads manageable.
• Assist with breaking down larger multi-part questions into smaller easier to understand questions
• Suggesting the use of planning, reminder and organising tools or applications where required
• Encourage regular study breaks and using a study plan to manage short and long-term progress
• Explain and discuss course expectations regarding study and assessment activities

We are always open to new ideas to better support our students with Anxiety and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Depression is defined as a common and serious mental health concern characterized by persistent feelings of sadness, loss of interest in activities, and a range of other symptoms that significantly impact daily life.

ACCM College understands that supporting our students who are working with Depression requires additional care, understanding and consideration.

Based on past experience, research, consultation and feedback from our students and stakeholders, we have adapted support for our distance / on-line learners in the following ways to try to assist. 

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put any supports in place that may help.
• Offering learning materials designed using Universal Design for Learning (UDL) best practices
• Keep information and instructions clear and specific, offering opportunities for clarification and discussion
• Information is organised logically and flows smoothly
• Effective use of headings and sub-headings to make reading and scanning easier
• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

Student Training Adviser Support

• Offer assistance interpreting or clarifying assessment instructions and feedback with ACCM Student Adviser
• Advising of upcoming requirements ahead of time, including skills checks and role plays
• Encourage students to flag and discuss problematic assessment activities with their Student Adviser
• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed
• Assistance developing a study plan, study preparations and resource requirements
• Assisting learner to set small, realistic study and assessment goals
• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress
• Assisting with review on study environment and identifying possible distractions

Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback
• Adjust preferred communication methods (phone, email or video) to suit the needs of the learner
• Agree on methods, timing or limits of contact to minimise unscheduled communication
• To the maximum extent possible, keeping to one point of contact to build rapport and relationships
• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.
• Regular and meaningful communication  to help build familiarity and routine with the learner
• Taking extra time during calls with the student to allow for questions and clarification
• If possible, target check in calls around study time to help with time management and organisation.
• Sending reminder emails on day of study outlining the study plan for the day
• Send an email outlining the details of phone conversations for the student to revisit when needed

Coaching Support

• Provide on the spot or scheduled coaching on course materials or assessment activities
• Schedule additional or longer time for coaching to promote progress and understanding
• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements
• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with
• Offering alternate study options to work on during days of low focus or motivation.
• Suggest and design study strategies that will assist in keeping workloads manageable.
• Assist with breaking down larger multi-part questions into smaller easier to understand questions
• Suggesting the use of planning, reminder and organising tools or applications where required
• Encourage regular study breaks and using a study plan to manage short and long-term progress
• Explain and discuss course expectations regarding study and assessment activities

We are always open to new ideas to better support our students with Depression and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Cognitive and learning needs encompass a range of conditions affecting how individuals process, understand, and remember information, impacting areas like reading, writing, math, and reasoning.

These needs can range from specific learning difficulties (like dyslexia) to broader cognitive impairments. 

ACCM College understands there is no one direct need and no distinct list of potential support requirements.

Based on past experience, research, consultation and feedback from our students and stakeholders, we have adapted support for our distance / on-line learners in the following ways to try to assist. 

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put any supports in place that may help.
• Offering learning materials designed using Universal Design for Learning (UDL) best practices
• Keep information and instructions clear and specific, offering opportunities for clarification and discussion
• Information is organised logically and flows smoothly
• Effective use of headings and sub-headings to make reading and scanning easier
• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

Student Training Adviser Support

• Offer assistance interpreting or clarifying assessment instructions and feedback with ACCM Student Adviser
• Advising of upcoming requirements ahead of time, including skills checks and role plays
• Encourage students to flag and discuss problematic assessment activities with their Student Adviser
• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed
• Assistance developing a study plan, study preparations and resource requirements
• Assisting learner to set small, realistic study and assessment goals
• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress
• Assisting with review on study environment and identifying possible distractions

Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback
• Adjust preferred communication methods (phone, email or video) to suit the needs of the learner
• Agree on methods, timing or limits of contact to minimise unscheduled communication
• To the maximum extent possible, keeping to one point of contact to build rapport and relationships
• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.
• Regular and meaningful communication  to help build familiarity and routine with the learner
• Taking extra time during calls with the student to allow for questions and clarification
• If possible, target check in calls around study time to help with time management and organisation.
• Sending reminder emails on day of study outlining the study plan for the day
• Send an email outlining the details of phone conversations for the student to revisit when needed

Coaching Support

• Provide on the spot or scheduled coaching on course materials or assessment activities
• Schedule additional or longer time for coaching to promote progress and understanding
• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements
• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with
• Offering alternate study options to work on during days of low focus or motivation.
• Suggest and design study strategies that will assist in keeping workloads manageable.
• Assist with breaking down larger multi-part questions into smaller easier to understand questions
• Suggesting the use of planning, reminder and organising tools or applications where required
• Encourage regular study breaks and using a study plan to manage short and long-term progress
• Explain and discuss course expectations regarding study and assessment activities

We are always open to new ideas to better support our students with Cognitive and Learning needs and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

ADHD, or Attention-Deficit/Hyperactivity Disorder, is a neurodevelopmental factor characterized by persistent symptoms of inattention, hyperactivity, and impulsivity, which can impact daily functioning and development, and can have a significant impact on study / professional development.

ACCM College recognises that learners working with ADHD, especially via distance learning, may require additional support and assistance.

Based on past experience, research, consultation and feedback from our students and stakeholders, we have adapted support for our distance / on-line learners in the following ways to try to assist. 

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put any supports in place that may help.
• Offering learning materials designed using Universal Design for Learning (UDL) best practices
• Keep information and instructions clear and specific, offering opportunities for clarification and discussion
• Information is organised logically and flows smoothly
• Effective use of headings and sub-headings to make reading and scanning easier
• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

Student Training Adviser Support

• Offer assistance interpreting or clarifying assessment instructions and feedback with ACCM Student Adviser
• Advising of upcoming requirements ahead of time, including skills checks and role plays
• Encourage students to flag and discuss problematic assessment activities with their Student Adviser
• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed
• Assistance developing a study plan, study preparations and resource requirements
• Assisting learner to set small, realistic study and assessment goals
• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress
• Assisting with review on study environment and identifying possible distractions

Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback
• Adjust preferred communication methods (phone, email or video) to suit the needs of the learner
• Agree on methods, timing or limits of contact to minimise unscheduled communication
• To the maximum extent possible, keeping to one point of contact to build rapport and relationships
• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.
• Regular and meaningful communication  to help build familiarity and routine with the learner
• Taking extra time during calls with the student to allow for questions and clarification
• If possible, target check in calls around study time to help with time management and organisation.
• Sending reminder emails on day of study outlining the study plan for the day
• Send an email outlining the details of phone conversations for the student to revisit when needed

Coaching Support

• Provide on the spot or scheduled coaching on course materials or assessment activities
• Schedule additional or longer time for coaching to promote progress and understanding
• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements
• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with
• Offering alternate study options to work on during days of low focus or motivation.
• Suggest and design study strategies that will assist in keeping workloads manageable.
• Assist with breaking down larger multi-part questions into smaller easier to understand questions
• Suggesting the use of planning, reminder and organising tools or applications where required
• Encourage regular study breaks and using a study plan to manage short and long-term progress
• Explain and discuss course expectations regarding study and assessment activities

We are always open to new ideas to better support our students with ADHD and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College. 

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Autism Spectrum Disorder (ASD) is a neurodevelopmental condition that may affect how a person communicates, interacts, and experiences the world. It presents in diverse ways, with individuals having unique strengths and challenges related to social communication, interests and behaviors.

As an online learning provider, ACCM College is dedicated to supporting a diverse range of learners. However, we may face limitations in providing the level of support needed for learners who experience significant challenges associated with Autism.

Based on past experience, research, consultation and feedback from our students and stakeholders, we have adapted support for our distance / on-line learners in the following ways to try to assist. 

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put any supports in place that may help.
• Offering learning materials designed using Universal Design for Learning (UDL) best practices
• Keep information and instructions clear and specific, offering opportunities for clarification and discussion
• Information is organised logically and flows smoothly
• Effective use of headings and sub-headings to make reading and scanning easier
• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

Student Training Adviser Support

• Offer assistance interpreting or clarifying assessment instructions and feedback with ACCM Student Adviser
• Advising of upcoming requirements ahead of time, including skills checks and role plays
• Encourage students to flag and discuss problematic assessment activities with their Student Adviser
• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed
• Assistance developing a study plan, study preparations and resource requirements
• Assisting learner to set small, realistic study and assessment goals
• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress
• Assisting with review on study environment and identifying possible distractions

Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback
• Adjust preferred communication methods (phone, email or video) to suit the needs of the learner
• Agree on methods, timing or limits of contact to minimise unscheduled communication
• To the maximum extent possible, keeping to one point of contact to build rapport and relationships
• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.
• Regular and meaningful communication  to help build familiarity and routine with the learner
• Taking extra time during calls with the student to allow for questions and clarification
• If possible, target check in calls around study time to help with time management and organisation.
• Sending reminder emails on day of study outlining the study plan for the day
• Send an email outlining the details of phone conversations for the student to revisit when needed

Coaching Support

• Provide on the spot or scheduled coaching on course materials or assessment activities
• Schedule additional or longer time for coaching to promote progress and understanding
• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements
• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with
• Offering alternate study options to work on during days of low focus or motivation.
• Suggest and design study strategies that will assist in keeping workloads manageable.
• Assist with breaking down larger multi-part questions into smaller easier to understand questions
• Suggesting the use of planning, reminder and organising tools or applications where required
• Encourage regular study breaks and using a study plan to manage short and long-term progress
• Explain and discuss course expectations regarding study and assessment activities

We are always open to new ideas to better support our students with Autism and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Dyslexia is learning disability that primarily affects a person's ability to read, including accurate and fluent word recognition and poor spelling and decoding abilities, while Dyscalcula affects a person's ability to understand and work with numbers and math concepts.

Our Student Training Advisers will check in on our learners who have identified this as a need to ensure our support methods are working.

Understanding that Dyslexia and Dycalcula are best support via course design strategies (and using the principles behind Universal Design for Learning), ACCM College has created course material to minimise the impacts of these two learning challenges.

Intentional Course Design:

• Course material is broken into small, manageable sections
• Information is organised logically and flows smoothly
• Clear instructions and opportunities for practice if needed
• Effective use of headings and sub-headings to make scanning easier
• Variety of learning methods such as visual, auditory and kinesthetic (hands on).
• Visual Aids are used where possible to include diagrams, charts and tables
• Written in plain English text, using ample white space and dot points where possible
• Dyslexia friendly fonts used (primarily sans-serif family)

ACCM College Support

• Timely and Constructive feedback
• Supportive learning environment
• Regular assessment of learner progress
• Feedback from learner is sought and acted upon.

We are always open to new ideas to better support our students with Dyslexia and Dyscalcula and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

 If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Mental Health is a very broad term that encompasses emotional, psychological, and social well-being factors.  Similarly, the potential impacts on Mental Health can come from a wide range of internal and external sources.

ACCM College understands that just as there is a wide range of Mental Health concerns or factors, there are a wide range of ways they can be supported.

If a potential student is living with a Mental Health support need that has not been covered earlier in this section, it is important that it be raised during the on-boarding process or at any point in your program where you believe additional support is needed.

There are some proven methods we employ that will assist based on past experience, research, consultation and feedback from our students and stakeholders.

We have used these methods to adapt support for our distance / on-line learners in the following ways to try to assist. 

Course Design and ACCM Processes

• Being open to discussing the needs of the student and working with the student to put any supports in place that may help.
• Offering learning materials designed using Universal Design for Learning (UDL) best practices
• Keep information and instructions clear and specific, offering opportunities for clarification and discussion
• Information is organised logically and flows smoothly
• Effective use of headings and sub-headings to make reading and scanning easier
• Variety of learning methods such as visual, auditory and kinaesthetic (hands on)

Student Training Adviser Support

• Offer assistance interpreting or clarifying assessment instructions and feedback with ACCM Student Adviser
• Advising of upcoming requirements ahead of time, including skills checks and role plays
• Encourage students to flag and discuss problematic assessment activities with their Student Adviser
• Ensure guidance and feedback is straightforward, clear and to the point, providing clarification as needed
• Assistance developing a study plan, study preparations and resource requirements
• Assisting learner to set small, realistic study and assessment goals
• Offer ongoing positive encouragement and constructive feedback to validate current skills and progress
• Assisting with review on study environment and identifying possible distractions

Learner Communication

• Awareness and sensitivity to learner's communication style during contact, skills check or assessment feedback
• Adjust preferred communication methods (phone, email or video) to suit the needs of the learner
• Agree on methods, timing or limits of contact to minimise unscheduled communication
• To the maximum extent possible, keeping to one point of contact to build rapport and relationships
• Tailor communication to meet the needs of the student in a way that is easy to understand and follow.
• Regular and meaningful communication  to help build familiarity and routine with the learner
• Taking extra time during calls with the student to allow for questions and clarification
• If possible, target check in calls around study time to help with time management and organisation.
• Sending reminder emails on day of study outlining the study plan for the day
• Send an email outlining the details of phone conversations for the student to revisit when needed

Coaching Support

• Provide on the spot or scheduled coaching on course materials or assessment activities
• Schedule additional or longer time for coaching to promote progress and understanding
• Offering shorter coaching sessions on a more frequent basis to help maintain focus rather than longer sessions

Helping Support Learner Progress

• Authorise additional time to complete subjects or sections, subject to course timeframe requirements
• Allowing extra time for learner to practice skills checks and role plays with someone they are comfortable with
• Offering alternate study options to work on during days of low focus or motivation.
• Suggest and design study strategies that will assist in keeping workloads manageable.
• Assist with breaking down larger multi-part questions into smaller easier to understand questions
• Suggesting the use of planning, reminder and organising tools or applications where required
• Encourage regular study breaks and using a study plan to manage short and long-term progress
• Explain and discuss course expectations regarding study and assessment activities

 We are always open to new ideas to better support our students with Mental Health needs and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

 If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Physical support needs encompass assistance with activities of daily living, mobility, and other physical tasks for individuals with ongoing limitations or those recovering from illness.

Technology, the internet and online / distance delivery has been beneficial to countless learners with physical or mobility challenges.

Unfortunately, apart from the factors listed above, there are limits to the support ACCM College's delivery method of online learning can provide for our students with physical support needs.

If a potential student has a physical support need that may impact their online studies,  it is important that it be raised during the on-boarding process.

Our onboarding team and management will work with them to see how we may be able to support.

Common physical Support Needs we can assist with:

Vision Related Support Needs

Assistive technology has offered major advancements in support of vision related concerns.

Most, if not all, computers and devices offer assistive technology to help with vision.

While we are not able to directly access our learner's technology, we are normally able to help them find a source of information (as possible) that will explain how they can adjust their setting to create a more supportive device for their needs.

Vison Australia found at https://www.visionaustralia.org/technology-products/resources/using-technology has a useful page on how people can make changes in Windows based systems, to allow different enhancements for larger texts, different colour schemes etc. 

Hearing Related Support Needs

The majority of ACCM College's learning material are text based, however we have also used video learning opportunities as well.

Where possible we have selected videos that offer captioning or text options.  Unfortunately, this is not always possible.

Technology and AI have created opportunities to convert audio/video feeds into text to assist with hearing related needs.

For students who do not have experience with this, we are happy to provide some basic guidance and suggestions on how to capitalise on this technology.  

Additionally, if a student requires special consideration based on a hearing support need, we can alter our means of ongoing communication and certain assessment activities in specific cases.  

Additionally, we are always happy to work with the Nation Relay Service.

The National Relay Service, https://www.accesshub.gov.au/about-the-nrs , offers free and confidential service that can help during phone calls, coaching and skills checks.  The NRS can even attend an online meeting with a student and use sign language or real time captioning. 

We are always open to new ideas to better support our students with Physical support needs and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

Are you a trainee in New South Wales and experiencing problems with your traineeship or employer?

You can visit this website for support and advice. 

If you have lost your job during a traineeship, you can visit this website to read about the Continuing Apprentices and Trainees Placement Service. 

Contact your state ombudsman here: https://www.ombo.nsw.gov.au/

Are you experiencing problems with your traineeship in South Australia? 

Visit Skills Commission SA for further information and helpful resources.

Contact your state ombudsman here: https://skillscommission.sa.gov.au/

Are you in need of support, information, or assistance with your traineeship in Western Australia?

You can call the Apprenticeship Office Helpline on 13 19 54. They can help with:

• support to stay employed and continue your apprenticeship or traineeshp; 
• assistance on managing the training contract and navigating the training system; 
• information about WA and Commonwealth Government financial support measures for employers, apprentices and trainees; and 
• information about jobseeker support for apprentices and trainees. 

You can also visit the Jobs and Skills WA website for information and support. 

Contact your state ombudsman here: https://www.ombudsman.wa.gov.au/

Are you experiencing problems with your traineeship and/or employer in Tasmania? 

You can visit the Skills Tasmania website for further information and support. 

Contact your state ombudsman here: https://www.ombudsman.tas.gov.au/ 

Are you a trainee in Queensland experiencing issues with your employer, workmates or workplace culture?

You can visit this website for more information and assistance. 

Contact your state ombudsman here: https://www.ombudsman.qld.gov.au/

Are you a trainee in the Northern Territory experiencing issues with your traineeship or workplace?

For questions, complaints or concerns about your training contract or employer you can visit the GTNT Australian Apprenticeship Support Group website.

Contact your state ombudsman:  https://ombudsman.nt.gov.au/home

Are you a trainee in ACT needing support and advice regarding your traineeship and/or employment? 

You can visit the ACT.gov website for further information and support. 

Contact your state ombudsman: https://www.ombudsman.act.gov.au/

Below are a variety of links to mental health services and resources for people around Australia.

• Mental health services for young people ages 12-25 at Headspace and Brave Online
• Mental health services for adults at Beyond Blue and Lifeline
• Mental health services for First Nations Peoples at Reimagine Today, Link Up and Yarn Safe at Headspace
• Mental health services for LGBTQI+ people at Acon and Qlife

For assistance 24/7 mental health assistance, call Beyond Blue on 1300 22 4636

Below are some links to helpful resources for people with disabilities.

Disability Employment Service (DES) providers can help if you’re looking for work or have a job placement.

If you’re looking for work, a DES provider can help you:

• Get ready to work
• Train in specific job skills
• Write your resumé
• Train in interview skills
• Look for jobs that suit you

Disability Services Australia provide disability support services across NSW including:

• Accommodation options and in-home supports
• Employment Services
• Supported Employment
• Individual supports and community participation

Disability Gateway connects you with information, support and services for areas of life such as employment, education, aids and equipment, income and finance, and COVID-19.

Visit Mission Australia to locate local services, resources and information. Mission Australia can help with:

• Finding safe and affordable housing
• Emergency relief
• Support for disadvantaged children
• Assistance with budgeting tools and debt reduction techniques
• Gambling counselling

The Salvation Army can provide financial counselling and assist in finding services and other support. 

Visit Gambling Help Online for counselling, information and support 24/7.

Visit the Australia Institute of Family Studies for:

• Links to online counselling
• Links to find help in your state or territory
• Get information and support for friends and family
• Get information about how to talk with someone about their gambling 

Visit the NDIS website to read about the Hearing Services Program and find out if you meet the eligibility criteria. 

Deaf Connect offers information regarding:

• Education (Learning Australian Sign Language)
• Auslan translations
• Support work
• Interpreting
• NDIS support
• Therapy and family services
• Information services

For people with vision impairment, Vision Australia can:

• Help find services and support
• Provide information about funding
• Assist with understanding eye conditions
• Provide helpful resources

For adults seeking assistance with reading, writing or basic mathematics visit the Reading and Writing Hotline or call on 1300 655 506.

The Skills for Education Program (SEE) helps job seekers get the skills they need for the job they want through stronger reading, writing, mathematics and computer skills. 

Please note that the SEE program is only available to:

• Australian residents who are not currently studying full-time or working full-time
• Aged 15 to pension age
• Registered as a job-seeker, either with an employment services provider or as a voluntary job seeker
• Have the right to work in Australia through citizenship, residency or visa status

The Adult Migrant English Program is an online English learning program for eligible migrants. Visit the website to learn more and check your eligibility. 

Relationships Australia NSW has been helping people build and maintain safe and respectful relationships for 75 years. 

They offer services that inform, educate and empower, and seek to spotlight the value of relationships. They can assist if you need support for:

• Conflict
• Separation
• Trauma
• Domestic violence
• Building solid foundations and making positive choices

They also offer various online courses.

1800Respect is a National domestic family and sexual violence counselling service. Visit their website for assistance with:

• Finding services
• Safety planning
• Support for yourself or someone else
• Assistance with maintaining healthy relationships

Visit Homelessness Australia for an extensive list of services available in all states and territories. 

Please note that Homelessness Australia is not a direct support service, so although they cannot directly support, they know many organisations who can.

They provide information on various services available for people at risk of or experiencing homelessness, in all areas of Australia. 

Visit Study Australia to find the link for your state or territory Transport website. 

These websites will provide information on public transport and any eligible concessions for each state and territory. 

If you have a disability, you can visit Disability Gateway for information on:

• Public transport
• Taxis and rideshare services
• Community transport
• Driving and parking your car

Success and Wellbeing Services

As part of our contract with Skills SA, ACCM College has partnered with Interskills, one of six Success and Wellbeing Services in South Australia.

What does a Success and Wellbeing Services (SWS) organisation do?

Supporting students and Trainees across the full range of possible needs take experience and expertise.

While ACCM has decades of experience supporting students, the SWS is there to help.

Success and Wellbeing Services (SWS) provides individualised support to students with barriers to training through a case management model.

SWS aims to increase completions of vocational education and training (VET) courses by students with complex support needs and assist students to transition to further study or employment.

Success and Wellbeing Services assists students to stay in training and complete their qualification by:

• helping them to navigate the training system
• addressing life issues interfering with training
• addressing study skill support needs
• obtaining supports available in the community

While support for students to develop their study skills can be provided, Success and Wellbeing Services does not provide Language, Literacy and Numeracy training.

Supports can also be provided for a wide range of specific issues that you may be facing, including:

• Family issues
• Domestic violence
• Housing and homelessness
• Interactions with the justice system
• Financial stress
• Mental health and other disability issues
• Study skills development
• In-class support needs
• Transitioning into an adult learning environment from school or after not studying for a long time
• Transitioning into work after study (post-course support is available for up to 3 months)

ACCM College will set up an Introductory session 

As part of the onboarding process, ACCM College will send you an invitation to meet a representative from Interskills.

We will send you a direct link (via MS Teams) to attend virtually.  Don't worry, if you haven't used MS Teams before we will help you.

You will have a chance to learn all about the many things Interskills can do for you.

While this introductory session is not mandatory, we hope all students attend to ensure they know about all the support they are entitled to under a South Australian Skills SA program.

Interskills really wants to hear directly from you too

The Interskills team want to share information about their services and processes directly with Trainees as soon as possible.

These caring and qualified individuals are always ready to help you, and we highly encourage you to reach out now to introduce yourself and let them know about any special needs you may want their assistance with.

You can contact Alision directly at Alison.Jutilane@interskills.edu.au or call 1800 779 574 to introduce yourself.

ACCM College is also able to contact Interskills on your behalf (upon your request) and set up a meeting with one of their team to discuss your individual circumstances and support needs.

Below are a variety of links to mental health services and resources for people around Australia.

• Mental health services for young people ages 12-25 at Headspace and Brave Online
• Mental health services for adults at Beyond Blue and Lifeline
• Mental health services for First Nations Peoples at Reimagine Today, Link Up and Yarn Safe at Headspace
• Mental health services for LGBTQI+ people at Acon and Qlife
• The Alcohol and Drug Information Service (ADIS) is a confidential telephone counselling, information and referral service for the general public, concerned family and friends, students and health professionals.

Visit Health Direct to discover other services in your area.

For assistance 24/7 mental health assistance, call Beyond Blue on 1300 22 4636.

Suicide Call Back Service is a nationwide service that provides free telephone, video and online counselling 24/7. Call 1300 659 467 or go to Suicide Call Back Service online chat and video counselling.

The SA Mental Health Triage Service operates 24/7. This service:

• is the main point of access to state funded mental health services
• can provide advice and information in a mental health emergency or crisis situation
• is staffed by mental health clinicians
• will assess and refer to acute response teams where appropriate.
  
  

For further information and other links for mental health services specific to your needs and local area, visit SA Mental Health Services. 

 For further resources for young people (aged 16-24 years), visit SA Children, Adolescents and Youth Mental Health Services.

Below are some links to helpful resources for people with disabilities.

Disability Employment Service (DES) providers can help if you’re looking for work or have a job placement.

If you’re looking for work, a DES provider can help you:

• Get ready to work
• Train in specific job skills
• Write your resumé
• Train in interview skills
• Look for jobs that suit you

Visit sa.gov.au for an extensive list of disability support information specific to your area. 

Visit Department of Human Services for information on helping with Financial Hardships (including interest free loans)

If you are having trouble paying household bills, getting food on the table or paying your rent or mortgage, there are services that can help.

This includes interest free loans and financial counselling

Visit Mission Australia to locate local services, resources and information. Mission Australia can help with:

• Finding safe and affordable housing
• Emergency relief
• Support for disadvantaged children
• Assistance with budgeting tools and debt reduction techniques
• Gambling counselling

The Salvation Army can provide financial counselling and assist in finding services and other support. 

If you or someone you know is experiencing financial stress, there are services that can help, visit sa.gov.au You might be able to access:

• food vouchers
• chemist vouchers
• transport vouchers
• help with rent or accommodation costs
• help toward the cost of bills
• material help, such as food hampers or clothing, and sometimes cash.

Find your bank's financial difficulty contact details at the Australian Banking Association

The Financial Counsellors’ Association provides free confidential support if you are experiencing financial difficulty. Call 1800 007 007 Monday to Friday 9.30am – 4.30pm.

Visit Gambling Help Online for counselling, information and support 24/7.

Visit the Australia Institute of Family Studies for:

• Links to online counselling
• Links to find help in your state or territory
• Get information and support for friends and family
• Get information about how to talk with someone about their gambling 

You can also visit Office for Problem Gambling for links to useful resources and information in South Australia.

Visit the NDIS website to read about the Hearing Services Program and find out if you meet the eligibility criteria. 

Deaf Connect offers information regarding:

• Education (Learning Australian Sign Language)
• Auslan translations
• Support work
• Interpreting
• NDIS support
• Therapy and family services
• Information services

For people with vision impairment, Vision Australia can:

• Help find services and support
• Provide information about funding
• Assist with understanding eye conditions
• Provide helpful resources

Visit DeafNav for information about Guide Dogs in South Australia.

For adults seeking assistance with reading, writing or basic mathematics visit the Reading and Writing Hotline or call on 1300 655 506.

SPELD SA is a not-for-profit service providing advice and services to children and adults with specific learning difficulties and those who care for, teach and work with them. 

The Skills for Education Program (SEE) helps job seekers get the skills they need for the job they want through stronger reading, writing, mathematics and computer skills. 

Please note that the SEE program is only available to:

• Australian residents who are not currently studying full-time or working full-time
• Aged 15 to pension age
• Registered as a job-seeker, either with an employment services provider or as a voluntary job seeker
• Have the right to work in Australia through citizenship, residency or visa status

The Adult Migrant English Program is an online English learning program for eligible migrants. Visit the website to learn more and check your eligibility. 

1800Respect is a National domestic family and sexual violence counselling service. Visit their website for assistance with:

• Finding services
• Safety planning
• Support for yourself or someone else
• Assistance with maintaining healthy relationships

Relationships Australia South Australia (RASA) is a not for profit, secular organisation that is committed to improving the quality of family and community relationships, thus enabling individuals to thrive.  They have more than 70 years of experience providing family and relationship services in South Australia. 

Their services are based on an understanding of the social determinants of health and operate within a public health framework. Restorative practice and trauma responsive approaches underpin their work, and they pride themselves on their inclusive culture.

Visit Homelessness Australia for an extensive list of services available in all states and territories. Please note that Homelessness Australia is not a direct support service, so although they cannot directly support, they know many organisations who can. They provide information on various services available for people at risk of or experiencing homelessness, in all areas of Australia. 

sa.gov.au provides various links to community services for people who are homeless or at risk.

Homeless Connect SA is a state-wide phone service. you can reach out on 1800 003 308 for assistance. Homeless Connect can:

• Connect you with relevant services and information to help in your current situation
• Short-term assistance until you can be connected to a specialist homelessness service
• Referrals to specialist services including Domestic Violence and Family Violence services, youth services and mental health support

Visit Study Australia to find the link for your state or territory Transport website. 

These websites will provide information on public transport and any eligible concessions for each state and territory. 

If you have a disability, you can visit Disability Gateway for information on:

• Public transport
• Taxis and rideshare services
• Community transport
• Driving and parking your car

You can also visit sa.gov.au for driving and transport services. 

Foodbank provides essential food and grocery relief to more than one million Australians experiencing food insecurity every month.

The Foodbank Hunger Report 2023 revealed that 3.7 million households in Australia have run out of food in the last year, with the cost of living crisis being one of the main reasons.

Foodbank works with the entire Australian food and grocery sector including farmers, wholesalers, manufacturers, and retailers who donate and redirect surplus product to us. This enable us to provide over 225,000 meals a day to people in need.

If you are in a position where a little help can make a big difference, click here for more information,

https://www.anglicare-tas.org.au/service-category/support-life-challenges

Anglicare Financial Counselling

Anglicare counsellors can provide information about:

• your options to deal with debt
• negotiating with creditors
• your rights and responsibilities as a consumer
• accessing your superannuation
• bankruptcy and its alternatives
• referral to legal services if needed
• money management and budgeting

Free support: Financial helpline - 1800 007 007

Adult Support

https://www.dhhs.tas.gov.au/mentalhealth/mhs_tas/gvt_mhs/adult_community_mental_health_services

Services we provide

Our Community teams provide a range of services which include:

• Assessment of mental health problems
• Crisis assessment and response
• Case management, information, support and counselling for individuals and families
• Prescription of medication, monitoring its effectiveness and advice on side effects
• Liaison with, or referral to, other professionals and mental health support agencies
• Specialist assessment and psychotherapy
• Community education and health promotion
• Psychosocial rehabilitation and intensive support
• Group treatment programs
• Outreach services to rural areas
• Home visits as appropriate/required
• Clinical support services to individuals in supported accommodation and individuals who are supported by packages of care

Free call 1800 332 388

Youth/Adolescent Support

https://www.dhhs.tas.gov.au/mentalhealth/mhs_tas/gvt_mhs/child_and_adolescent_mental_health_services

We offer assessment, education and treatment services for a range of mental difficulties such as:

• anxiety disorders
• attachment disorders
• autism spectrum disorders - specifically assist with assessment and/or mental health related symptoms
• eating disorders
• major depression and mood disorders
• mental health concerns in pregnancy and following birth
• psychosis
• severe emotional trauma and adjustment problems
• suicide risk and self-harm.

Free call: 1800 332 388

https://www.gamblinghelponline.org.au/services-in-your-state/tasmania

• Professional, confidential counselling for people who have a gambling issue
• Counselling including facilitated support groups for people with a gambling issue and their family and friends
• Financial counselling to help people with gambling-related money problems
• Delivery of the Tasmanian Gambling Exclusion Scheme including self-exclusions and venue bans.

Free 24 hour helpline: 1800 858 858

Hearing impairment: 

http://tasdeaf.org.au/services/deaf-hard-of-hearing-support

Provide information about hearing loss to deaf and hard of hearing people and the general community- assist individuals and families to access government and community services

Call: 6228 1955 or 0438 008 739

Vision Impairment

https://www.dhhs.tas.gov.au/service_information/services_files/royal_guide_dogs_for_the_blind_association_of_tasmania

• Occupational Therapy
• Orientation & Mobility
• Counselling service
• Specialised aids and equipment
• Library service (Talking books)
• Audio and braille production
• Community Training & Education
• Specialised assessments
• Children and Youth Therapy services
• Individualised plans- Person Centred
• Referrals
• Community linking
• Guide Dog

Freecall: 1800 484 333

https://www.libraries.tas.gov.au/literacy/Pages/about-literacy.aspx

• Literacy support tutors over the phone, who provide free help with reading, writing, oral communication, learning and numeracy
• Free online resources to assist with issues to do with literacy

A variety of contact numbers on the website depending on location (https://www.libraries.tas.gov.au/get-help/Pages/literacy.aspx)

http://www.tas.relationships.org.au/

• Counselling
• Children’s Contact Service
• Parenting Orders Program
• Family and Relationship Education
• Aboriginal Counselling and Community Support
• Men Engaging New Strategies (MENS) Program
• Reconnect - support for youth
• Rural Support
• Gamblers Help
• Dispute Resolution and Mediation
• Family Law Pathways Network
• Culturally and Linguistically Diverse services
• Employee Assistance and Professional Development
• Better Access to Mental Health Care Initiative
• Past Adoption Support Service
• Young Aboriginal Drug and Alcohol Service (yadas)
• Find and Connect Support Services
• Family Relationship Centres
• Royal Commission Support Service
• Partners In Recovery
• Tasmanian Suicide Prevention Community Network
• Elder Relationships Services

Most services are free, however fees may apply to the highlighted services.

Free call:  1300 364 277, offices located in Hobart, Launceston and Devonport

https://www.catholiccaretas.org.au/homeless-support-1/

HOUSING CONNECT CAN HELP YOU:

• Applying for social housing
• Support and advice with your private rental including bond and rent arrears
• Finding a bed for the night
• Support and advice on how to stay in your home
• Seeking assistance following family violence
• Information and advice on your housing options

Free call: 1800 800 588 (24 hour)

https://www.dhhs.tas.gov.au/service_information/hacc/community_transport_services

CTST (Community Transport Services Tasmania Inc.) provides transport assistance to the aged, disabled and disadvantaged members of the Tasmanian community.  Transport is provided for both social and non-emergency medical needs.

Call a number based on location (in site above).