Student Support Services Policy

Reviewed Jun 2019, Updated Oct 2019, Reviewed 2019, Jun 2020, Dec 2020, Jun 2021, Updated Dec 2021,May 2022, Reviewed Jun 2022, Updated Jul 2022

Student Support Services Policy

ACCM College is committed to ensuring that

  • The delivery methods of ACCM College courses is clearly disclosed so that students that need a particular delivery style or a specific type of support are clear about what the College is offering and is able to support.
  • All students are offered all practical and reasonable support to complete their qualification.
  • Students receive regular follow up and assistance from Student Training Advisers.
  • Flexibility is used, subject to meeting any program or assessment rules.
  • External experts that can support students with specific needs are accessed as needed and their contact details published (below) so that students can access these services without firstly having to contact the College.
  • Where the learner's specific needs are unable to be supported by ACCM College - we openly disclose that and help the learner find a more suitable training course or provider.

The primary contact for all Student Support issues that cannot be resolved through the Student Training Adviser is the Director of RTO Operations.

Learners may contact the Director directly with support requests or concerns via


Student Support Policy Details

  • Determining Student Special Needs at Enrolment Application Stage

    a) Prior to commencement of a course ACCM College will undertake an Initial Skills Assessment that includes identifying any LLND or special needs of each individual.

    b) In the case of employment based enrolments such as traineeships, ACCM College will work in conjunction with workplace supervisors to identify and address any individual learning needs.

  • Referral to More Appropriate Course Delivery Option

    ACCM College will fully explore reasonable adjustment and available support services that might enable the student to successfully complete a College program.

    These reasonable adjustments include modification to assessment and provision of additional services; however adjustments are not provided that would undermine the core or inherent learning required.

    As a distance / online provider, ACCM College can support students by:

    • providing hard copy resources (fees may apply for printing/postage)
    • scheduling more frequent phone tutorial assistance
    • Conducting periodic video contact for tutorial assistance
    • providing tutorials on how to use WebclassM
    • allow "bridging" units ie lower level units to build foundation knowledge (fees may apply)
    • undertake verbal flexible assessment where appropriate


    Please note that Distance/Online Delivery is likely not appropriate for learners/Trainees who require:

    • Significant LLND support to assist with comprehension and completion of assessment tasks
    • Face to face delivery of learning/course materials (which includes delivery of learning content via video options such as Zoom or MS Teams)
    • Stepping through individual questions with a Trainer/Assessor’s support to complete Assessment materials
    • On site workplace/home visits or physically hosting students on the ACCM premises


    External Support 

    Where a learner has a mentor or interpreter or disability coach we will work with them to support your learning. However, please note that the College does not provide these specialist LLN support staff.

    Student's who may not be suitable for Distance Learning

    Where the delivery method offered by the College does not suit the individual learning needs of that student the College will identify a better alternative for that student, including referring them to other providers or helping them find a more suitable course.

    For this reason we may decline to accept an enrolment;

    Or conditionally accept an enrolment pending demonstration that the student can be successful in that course/delivery mode combination with the support ACCM is able to deliver as a distance provider.

    If a student has enrolled and commenced training, and further developments indicate our programs or delivery method are not suited (or in the best interest of the learner),  ACCM College will work with the learner and/or employer to refer them to other providers or helping them find a more suitable course.

    In summary, if we are not confident that we can support a student's learning needs with the support facilities or services we can offer at any point in the process, we will not proceed with enrolment or will work to find a more suitable provider/course if the student is already enrolled.

  • Information Technology Requirements and Support

    Information Technology requirements

    All of ACCM's Training and Assessments are delivered on-line. 

    Each individual qualification page contains the specific requirements for each qualification.

    In general, learners will need access to the following physical materials.

    • Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word (or higher) 
    • Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint)

    For information technology qualifications:

    • Access to a Current Windows 10 Operating System
    • Access to a desktop computer that can be physically dismantled (eg removal of hard drive and other components) and reassembled depending on subject choices
    • Access to router, switches if required
    • Possess Administrator rights for installation of software on a local computer

    For accounting qualifications:

    • Accounting course are based on MYOB or XERO Essentials, learners will need these applications (or utilised the the cloud based trial options)
    • Trial accounting software resets every 180 days so students must be able to complete assessments within this timeframe


    Limits of ACCM Information Technology Support

    ACCM College does not provide any IT devices or internet connections to our learners.

    Students whose IT circumstances change after enrolment may be able to source IT services and internet connections at the local library.

    ACCM College will only provide information technology assistance as it applies to our learning programs or learner use of WebclassM.

    We are not able to provide advice or assistance in the maintenance, troubleshooting or repair of a learners information technology, private software applications or internet connections.

Tasmania Support Services

  • Financial Support

    Anglicare Financial Counselling

    Anglicare counsellors can provide information about:

    • your options to deal with debt
    • negotiating with creditors
    • your rights and responsibilities as a consumer
    • accessing your superannuation
    • bankruptcy and its alternatives
    • referral to legal services if needed
    • money management and budgeting

    Free support: Financial helpline - 1800 007 007

  • Mental Health Support

    Adult Support

    Services we provide

    Our Community teams provide a range of services which include:

    • Assessment of mental health problems
    • Crisis assessment and response
    • Case management, information, support and counselling for individuals and families
    • Prescription of medication, monitoring its effectiveness and advice on side effects
    • Liaison with, or referral to, other professionals and mental health support agencies
    • Specialist assessment and psychotherapy
    • Community education and health promotion
    • Psychosocial rehabilitation and intensive support
    • Group treatment programs
    • Outreach services to rural areas
    • Home visits as appropriate/required
    • Clinical support services to individuals in supported accommodation and individuals who are supported by packages of care

    Free call 1800 332 388


    Youth/Adolescent Support



    We offer assessment, education and treatment services for a range of mental difficulties such as:

    • anxiety disorders
    • attachment disorders
    • autism spectrum disorders - specifically assist with assessment and/or mental health related symptoms
    • eating disorders
    • major depression and mood disorders
    • mental health concerns in pregnancy and following birth
    • psychosis
    • severe emotional trauma and adjustment problems
    • suicide risk and self-harm.

    Free call: 1800 332 388


  • Gambling

    • Professional, confidential counselling for people who have a gambling issue
    • Counselling including facilitated support groups for people with a gambling issue and their family and friends
    • Financial counselling to help people with gambling-related money problems
    • Delivery of the Tasmanian Gambling Exclusion Scheme including self-exclusions and venue bans.

    Free 24 hour helpline: 1800 858 858

  • Hearing Impairment/Vision Impairment

    Hearing impairment:

    Provide information about hearing loss to deaf and hard of hearing people and the general community- assist individuals and families to access government and community services

    Call: 6228 1955 or 0438 008 739

    Vision Impairment

    • Occupational Therapy
    • Orientation & Mobility
    • Counselling service
    • Specialised aids and equipment
    • Library service (Talking books)
    • Audio and braille production
    • Community Training & Education
    • Specialised assessments
    • Children and Youth Therapy services
    • Individualised plans- Person Centred
    • Referrals
    • Community linking
    • Guide Dog

    Freecall: 1800 484 333

  • Reading and Writing Support

    • Literacy support tutors over the phone, who provide free help with reading, writing, oral communication, learning and numeracy
    • Free online resources to assist with issues to do with literacy

    A variety of contact numbers on the website depending on location (

  • Relationship Issues

    • Counselling
    • Children’s Contact Service
    • Parenting Orders Program
    • Family and Relationship Education
    • Aboriginal Counselling and Community Support
    • Men Engaging New Strategies (MENS) Program
    • Reconnect - support for youth
    • Rural Support
    • Gamblers Help
    • Dispute Resolution and Mediation
    • Family Law Pathways Network
    • Culturally and Linguistically Diverse services
    • Employee Assistance and Professional Development
    • Better Access to Mental Health Care Initiative
    • Past Adoption Support Service
    • Young Aboriginal Drug and Alcohol Service (yadas)
    • Find and Connect Support Services
    • Family Relationship Centres
    • Royal Commission Support Service
    • Partners In Recovery
    • Tasmanian Suicide Prevention Community Network
    • Elder Relationships Services

    Most services are free, however fees may apply to the highlighted services.

    Free call:  1300 364 277, offices located in Hobart, Launceston and Devonport

  • Homelessness


    • Applying for social housing
    • Support and advice with your private rental including bond and rent arrears
    • Finding a bed for the night
    • Support and advice on how to stay in your home
    • Seeking assistance following family violence
    • Information and advice on your housing options

    Free call: 1800 800 588 (24 hour)

  • Transport

    CTST (Community Transport Services Tasmania Inc.) provides transport assistance to the aged, disabled and disadvantaged members of the Tasmanian community.  Transport is provided for both social and non-emergency medical needs.

    Call a number based on location (in site above).