ACCM's Commitment to Online Learning

ACCM College has successfully delivered high quality distance education across Australia for over 25 years.

As the capabilities of online technology and the needs of our students evolved, so did ACCM. 

But we never changed our fundamental commitment to a quality education and ensuring our students are set up for success. 

Successful online training and assessment demands a non-stop quality focus to understand the strengths and limitations of our chosen delivery method and the suitability of our students to use it.

ACCM demonstrates our commitment to quality by ensuring:

  • Each student fully understands the Digital Literacy requirements of each qualification prior to enrolment
  • We measure each student's Digital Literacy and ensure suitability to online delivery prior to finalsing their enrolment
  • Our online learning systems provide the most intuitive and straightforward user experience possible
  • Every single subject we offer is suitable for online delivery and quality assessment 
  • ACCM maintains an active feedback system to drive continuous improvements across our operations

Keep reading to learn more about Digital Literacy and how ACCM maintains our quality focus

Digital Literacy

What is Digital Literacy?

Simply put, Digital Literacy is the ability to identify and use technology confidently, creatively and critically.


But what does that mean?

Digital Literacy gauges how well a person:

  • Uses web browsers, search engines and email applications
  • Evaluates online resources for accuracy/trustworthiness of information
  • Shares and communicates information with others digitally (social media, email, blogs)
  • Understands and uses software applications (like Word or Excel) or other specialised programs
  • Uses the different functions of a computer or other technology (save files, open programs)

Normal Digital Literacy Requirements for ACCM

To be successful in one of our programs, potential students should be able to:

  • Open a computer application (such as your Web Browser)
  • Follow website "links"
  • Watch embedded videos
  • Navigate a website by following instructions
  • Enter required information into a website (such as your written answers)
  • Select the appropriate answers in a multiple choice field (click the correct option(s))
  • Download, save, edit and upload documents 
  • Write, edit, send, receive and save emails 
  • Use a word processing application (such as Microsoft Word or Google Docs)
  • Use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
  • Use more advanced software applications if undertaking an Accounting or Information Technology qualification.

Webclass - ACCM's Online Learning Portal


Webclass is ACCM's online learning portal; conceived, designed and built in-house by ACCM experts.  

This one of a kind system has been designed to be both intuitive and user friendly for our students. 

Just click on this embedded video to see how this state of the art system supports our student's journey.

Digital Literacy and Online Learning

  • Understanding Digital Literacy and the DLS Framework

    Digital Literacy is a new concept, and is becoming a major focus for employers and educators who want to set people up for success.

    Most people know what Language, Literacy and Numeracy (LLN) means and how that concept is used to make sure employees and learners have the right skills to succeed in a role or learning program.

    Recently, Digital Skills have been added to the list, creating LLND.  This was an important addition because digital skills are so critical to nearly every aspect of modern education and industry requirements.

    The Digital Literacy Skills Framework or DLSF (as it applies to education) sets benchmarks to help measure both the digital skill requirements of a course/qualification and the digital skills of the learner.

    At ACCM College, we have designed our programs to make our qualifications as accessible as possible to those seeking to complete their studies online. 

    But there are still minimum benchmarks for Digital Literacy to be suited for online learning.

    There are six levels of performance under the current model of the DSL Framework.

    While there are some variations based on content and subject choice within ACCM's qualifications, with the exception of our Accounting and Information Technology courses, our digital literacy requirements primarily fall within these two levels:

    Level of Performance Learner Support Required or Available Familiarity with Context of the Technology to be used Text Complexity Task Complexity
               2 May work with an expert/mentor where support on how to use technology is available if requested

    Familiar and predictable texts

    Limited Range of Contexts

    Simple familiar texts with clear purpose

    Familiar Vocabulary

    Explicit tasks involving a limited number of familiar steps

    Processes include identifying, simple interpreting, simple sequencing
                3 Works independently and uses own familiar support resources rather than outside support

    Range of familiar contexts

    Some less familiar contexts

    Some specialisation in familiar/known contexts

    Routine texts

    May include some unfamiliar elements, embedded information and abstraction

    Include some specialised technical vocabulary

    Tasks involving a number of steps

    Processes include sequencing, integrating, interpreting, simple extrapolating, simple inferencing, simple abstracting
  • How does Digital Literacy apply to On-line Learning?

    ACCM's online programs offer an incredibly flexible, relevant and useful delivery method that offers:

    • 24/7 access to learning materials and assessment activities from anywhere with an internet connection
    • The ability to access their program from a computer, laptop, tablet or web-enabled mobile phone
    • User friendly and intuitive interfaces using the latest advances in online technology
    • A broad range of mediums to transfer knowledge and understanding (text, video, audio, pictures, etc)
    • Innovative, practical and meaningful assessment methods to gauge skills and ability

    However, on-line learning isn’t always the most suitable learning method for all students.

    There is a certain level of digital literacy required to be successful in our programs.

    And ACCM College is committed to ensuring each learner’s Digital Literacy is suitable for our programs.

  • Ensuring Digital Literacy requirements are met

    ACCM makes every effort we can think of to ensure student know and meet the Digital Literacy requirements for each qualification. 


    - Digital Literacy requirements are clearly listed for each qualification we offer on their information page.

    - As part of the online enrolment process, potential students are provided information on Digital Literacy and asked to consider their skills against the published requirements of the qualification they seek.

    - Potential students are encouraged to contact ACCM to discuss any Digital Literacy concerns as part of the enrolment process

    - Digital Literacy is evaluated during the Initial Skills Assessment as part of the induction process prior to accepting the enrolment

    - Digital Literacy requirements are discussed and student suitability determined during the mandatory induction call prior finalising the enrolment application

    - Student progress and feedback is reviewed to ensure Digital Literacy concerns are addressed

ACCM's Materials are suited for Online Delivery

ACCM has been successfully delivering distance learning for more than two decades. 

Part of that success is our evaluation of each Unit of Competence to ensure distance or online delivery is a suitable learning and assessment method for the strict requirements of that Unit.

For ACCM to offer a Unit via our on-line qualifications, we must be able to:

  • Ensure we can deliver the appropriate amount and type of knowledge required (quality and quantity)
  • Ensure all Unit requirements can be practically and effectively measured and assessed

Putting this another way; not every Unit or Subject is appropriate for online delivery.  Some Units are too complex, difficult or impractical to evaluate remotely or simply not suited for distance assessments.

For example, while the following Units were requested to be added to our programs by students and employers, we determined these (and others not shown) are not suited for on-line learning and/or assessment.

  • BSBWHS332X Apply infection prevention and control procedures to own work activities
  • BSBHRM416 Process payroll
  • BSBMED401 Manage patient record keeping system
  • BSBXDB501 Support staff members with disability in the workplace
  • ICTCYS401 Design and implement network security infrastructure for an organisation

ACCM is always happy to discuss adding new learning options to our programs, however we will, at our sole discretion, not add any Unit that does not meet the full requirements of the:

  • Principles of Assessment 
  • Rules of Evidence

To learn more about these standards, visit the ASQA website here