Business (Records and Information Management) Certificate III BSB30120

Subject Choices

offered under the Certificate III in Business (Records and Information Management)

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

• Effective Workplace Communication

  Learn to develop a good writing style for creating standard business documents such as basic letters, invoices, memos, messages and emails. You will also get tips on reviewing, proofreading and editing documents, as well as how to safely save and store them. Practical activities ensure that you have the necessary skills to organise information, communicate with work colleagues responding to and working effectively with individual differences.

  • Unit(s):
  • BSBXCM301 Engage in workplace communication
  • BSBTEC202 Use digital technologies to communicate in a work environment
  • BSBTWK301 Use inclusive work practices
• Business Records Systems and Information

  Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.

  • Unit(s):
  • BSBINS302 Organise workplace information
  • BSBINS309 Maintain business records
• Maintain Workplace Safety and Wellbeing

  Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection.

  • Unit(s):
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBPEF201 Support personal wellbeing in the workplace
• Organise Personal Work Priorities

  Being able to organise personal work priorities is an essential job skill in every industry. This Subject will teach you how to set and meet work priorities through effective time management and planning your work schedule. Also learn the importance of professional development activities to chart your career growth.

  • Unit(s):
  • BSBPEF301 Organise personal work priorities
• Key Record Keeping Functions

  This subject covers record keeping functions and policies within the specialised field of Records Management. Focusing on the legislative requirements of records management, their creation and retrieval, and controlling those records to ensure accurate tracking for audit.

  • Unit(s):
  • BSBXCS303 Securely manage personally identifiable information and workplace information
  • BSBINS307 Retrieve information from records
  • BSBINS308 Control records
• Contribute to Sustainable Work Practices

  Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and apply critical thinking skills to generate solutions to workplace problems in a team environment. The overall aim being to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment.

  • Unit(s):
  • BSBSUS211 Participate in sustainable work practices
  • BSBCRT311 Apply critical thinking skills in a team environment
• Engage with Customers (E)

  Customer Service is a key function in all job roles, and so engagement of the customer is a critical skill. This subject looks at essential service skills to identify the customers needs and delivering good customer service. As well as skill practicals, there is a small component that looks at how to receive customer feedback positively.

  • Unit(s):
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS202 Engage with customers
• Effective Team and Work Practices (E)

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule . Skills to identify potential problems and prevent stress in the workplace are also covered as well as how to contribute to the effectiveness of the work team. Also learn the importance of professional development activities.

  • Unit(s):
  • BSBLDR301 Support effective workplace relationships
  • BSBPEF302 Develop self-awareness