Business (Records and Information Management) Certificate IV BSB40120

Subject Choices

offered under the Certificate IV in Business (Records and Information Management)

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

• Professional and Effective Work Practices

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.

  • Unit(s):
  • BSBPEF401 Manage personal health and wellbeing
  • BSBPEF402 Develop personal work priorities
• Making and Communicating Good Business Decisions

  This subject focuses on the skills required to make and communicate sound business decisions. Active listening, critical and creative thinking, problem solving and using workplace data lead directly into how to best communicate results to your stakeholders.

  • Unit(s):
  • BSBCRT411 Apply critical thinking to work practices
  • BSBTEC404 Use digital technologies to collaborate in a work environment
  • BSBXCM401 Apply communication strategies in the workplace
• Building Strong Customer Relationships

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):
  • BSBTWK401 Build and maintain business relationships
  • BSBOPS404 Implement customer service strategies
• Develop Strong Business Writing Skills

  This subject addresses the skills and knowledge required to plan documents, draft text and produce documents of some complexity such as reports, detailed letters and proposals and general promotion documents.

  • Unit(s):
  • BSBWRT411 Write complex documents
• Implementing Effective Safety Procedures

  Supervisors and team leaders have strict legal obligations under safety legislation. Learn what these are, as well as the practical skills to identify, risk assess and resolve safety concerns. This subject also teaches how to better understand safety statistics and identify factors that can reduce injuries, and ensure the business is productive and profitable.

  • Unit(s):
  • BSBWHS411 Implement and monitor WHS policies, procedures and programs
• Undertake a Search of Records

  A specialist record keeping subject: Status of a Record covers off the ways to undertake record disposal by reference to the organisational disposal authority. Topics include record surveys, determining disposal actions, and legislative requirements. This subject looks at a manual records system to ensure that learners understand what a records management software system is doing when they undertake disposal functions

  • Unit(s):
  • BSBINS408 Provide information from and about records
  • BSBINS409 Maintain and monitor digital information and records
• Establishing an Effective Records and Information System

  Establishing a records system examines what is records management, why the need for records systems, what the components are of a good records system and how to conduct a records management needs analysis.

  • Unit(s):
  • BSBINS402 Coordinate workplace information systems
  • BSBINS410 Implement records systems for small business