Leadership and Management Diploma BSB50420
TAKING LEADERSHIP SKILLS TO THE NEXT LEVEL WITH PRACTICAL OPERATIONAL AND MANAGEMENT SKILLS
The Diploma of Leadership and Management delivers a broad spectrum of leadership and management learning to help you develop your existing skills and prepare for a management role. Learn effective team management, quality operational planning techniques and effective people performance management.
Start and study anytime
24/7 access to courses
Dedicated student adviser
Subject Choices
offered under the Diploma of Leadership and Management
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
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Lead and Make Good Business Decisions
Communication and good decision making are essential skills for senior employees and those in leadership roles. This subject focuses on the skills required to make and communicate sound business decisions. Active listening, critical and creative thinking, problem solving and using workplace data lead directly into how to best communicate results to your stakeholders. In addition this subject looks at your responsibilities to develop and role model these skills.
- Unit(s):
- BSBCRT511 Develop critical thinking in others
- BSBXCM501 Lead communication in the workplace
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Build an Effective and Motivated Team
The need to build positive workplace relationships applies to team leaders, supervisors and new or emerging managers where leadership plays a role in developing and maintaining effective workplace relationships. A range of skills and knowledge is required by leaders to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members. High level and influential communication skills are also critical.
- Unit(s):
- BSBTWK502 Manage team effectiveness
- BSBLDR523 Lead and manage effective workplace relationships
- BSBCMM511 Communicate with influence
- BSBPEF502 Develop and use emotional intelligence
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Mid Course Survey
This survey is an important opportunity for you to tell ACCM College about your learning experience so far. By formally seeking this information at the mid-point of your course, ACCM College can help shape your learning outcomes to better ensure your professional development goals are met.
- Unit(s):
- MID-SURVEY Mid Course Survey
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Managing for Improved Performance
This hands on subject looks at the skills and knowledge required to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. This subject covers strategies for assigning and allocating work, establishing clear role responsibilities, and using performance counselling methods and development plans for improving performance. Students are required to video simulated role plays.
- Unit(s):
- BSBLDR522 Manage people performance
- BSBCMM412 Lead difficult conversations
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Advanced Operational and Financial Planning
The skills and knowledge required to run a business operation such as a business unit and the steps required to develop and implement an operational plan are covered in this subject. A key element is the requirement to develop and revise budgets and have a financial plan that supports the operational plan. Integrated into this are the techniques behind operational planning to ensure the effective recruitment and management of staff.
- Unit(s):
- BSBOPS502 Manage business operational plans
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Manage Personal and Professional Development
Professional development is an important aspect of career and personal development. It looks as the skills, knowledge and attributes you need. Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. A professional development plan is developed as a key component of this subject.
- Unit(s):
- BSBPEF501 Manage personal and professional development
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF402 Develop personal work priorities
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Manage and Chair Effective Meetings
In this subject you learn what constitutes a meeting and includes types of meetings, different ways to hold meetings and their structure. You will also cover how to organise meetings, formal meeting procedures, the preparation of minutes and agendas and the art of participation, as well as legal and ethical requirements surrounding meetings. Two case studies are used for you to prepare agendas and minutes and you are required to demonstrate the skills to Chair a meeting.
- Unit(s):
- BSBTWK503 Manage meetings
Course Fees
Quality Education at a Fair Price
Was $7,500.00
Course Duration
44 weeks is allowed as the standard part time enrolment term for the Diploma of Leadership and Management course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Diploma of Leadership and Management
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Prior Studies at Certificate IV level
It is recommended that you have completed a Certificate IV in Leadership and Management or similar qualification, or have at least 2 years of experience in a management role before commencing this qualification.
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Relevant Work Background
To gain the most from this qualification students should have a past or current work background in a leadership or management role. Consider Certificate IV in Leadership and Management if you have no past experience effectively leading teams.
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Literacy Skills
Reading Skills
You must be able to:
Interpret and analyse complex texts relevant to workplace requirements (ie policies and procedures)
Read, analyse and evaluate information and ideas to extract meaning relevant to the topic
Use different reading strategies to draw meaning for complex texts (ie identifying, questioning, previewing)
As a guide - you should have completed Year 12 schooling, or have proven workplace reading skills.
Writing Skills
You must be able to:
Clearly communicate complex ideas and information in writing
Draft complex emails, reports and letters to convey required information or ideas
Demonstrate knowledge of written structure and layout appropriate to the purpose
As a guide - you must have completed Year 12 schooling, or have proven workplace written communication skills. -
Language Skills (Spoken English)
You must be able to:
Demonstrate flexibility in spoken language by using the appropriate structure and/or strategy
Extract the key ideas or information from spoken conversations across a range of contexts
Explain complex procedures and give clear sequenced instructions to others in familiar setting
As a basic guide - you must have sufficient English speaking skills to be able to communicate effectively and professionally with your Student Adviser over the phone. -
Numeracy Skills
You must be able to:
Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts
As a basic guide - you must have completed Year 12 schooling, or have a working knowledge of basic mathematical functions. -
Digital Literacy Skills
You must be able to:
Open and use a computer application (such as your Web Browser)
Navigate a website by following instructions and follow website "links"
Type and edit text eg for both short and long answer assessment questions
Select the appropriate answers in a multiple choice list (select the correct option(s))
Download, save, edit and upload documents or files
Write, edit, send, receive and save emails
Open and use a word processing application (such as Microsoft Word or Google Docs)
Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
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Computer and Internet Requirements
You must have:
Access to a Desktop Computer or Laptop although some course work may be completed via mobile devices.
Internet access with the latest version of Microsoft Edge, Chrome, Safari or Firefox.
Microsoft Office 2010 Word (or higher)
Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint).
Note: We do not support other applications like Pages or Numbers.
The ACCM Difference
What sets us apart from other providers
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No Extra or Hidden Fees
No charge for assessment resubmissions…ever
We want you to submit your work to ensure you are on the right track. In some cases, we will even submit for you to make sure you are heading in the right direction.
No charge for trainer support or coaching…ever
Our team of dedicated staff and Student Training Advisers are here to help you reach your goal.
Just give us a call or write to your Student Adviser for help during business hours and we'll do everything we can to support.
This includes one on one coaching support and the full range of options we can offer via distance delivery!
No charge for approved extensions…ever
While some qualifications have a deadline that is driven by government requirements (such as a Traineeship or other funded/subsidised program), we will not charge an additional fee if we agree to extend your course deadline.
ACCM College is committed to you reaching your professional development goal.
Once your normal completion date has passed (if you aren't sure what that is just ask us), we will work with you to see if an extension is warranted.
As a general rule, if you are making regular and meaningful progress towards your goal, we will extend your course accordingly.
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We offer flexible Payment Plans
ACCM College offers (and encourages) a payment plan option for our students.
We understand that paying for professional development is not always easy, and often delays reaching your goals.
We have partnered with EZI Debit where you can set up a payment plan that offers a great deal of flexibility.
There is no need to provide ACCM College any of your financial or credit card details, as all transactions are managed through EZI Debit.
To learn more about how EZI Debit works, you can visit their website here: https://www.ezidebit.com
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Webclass - A State of the Art Learning System
You do NOT need to travel off-site for study...Webclass delivers flexibility.
24/7 access to course work, allowing maximum flexibility and opportunity.
Subjects broken into manageable sections - encouraging steady course progress.
Clear and plain English learning materials - no more “word walls” to struggle with.
Subject specific videos to enhance depth of learning for visual and audial styles.
A range of assessment methods designed to appeal to all learning preferences.
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Industry Relevant Learning Materials
Designed to appeal to a range of Learning Styles and Preferences
Each subject is written to appeal to a wide range of learning styles and preferences, catering to visual, aural and hands-on learners.
We use plain English-text, lots of white space, pictures and diagrams and relevant videos.
Broad range of assessment methods and activities
ACCM College uses different types of assessment activities to keep things interesting and appeal to different learners.
Multiple Choice, short and long answers, skills check/role plays, practical activities and projects and written reports are all used to ensure you can demonstrate competence across the requirements of your qualification.
Relevant and meaningful materials, regularly validated against industry
Our learning and assessment materials are all written in-house by our own industry experts in consultation with industry.
We use our ongoing industry consultation, student and employer feedback and industry validation to ensure our materials meet the needs of the industry you want to break into or grow in.
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Dedicated Team of Student Advisers
ACCM helps you succeed in your studies by giving you the support of a dedicated team of Student Advisers with real life industry experience. You will have one dedicated Student Adviser who will personally manage your program, as well as the benefit of a team around them to provide expert assistance in all subject areas.
Students actively comment about the supportiveness of their Student Advisers, their skills at passing on their knowledge, and making even the hardest subject understandable.
Our Advisers will reach out to you to offer help throughout your course, such as coaching and motivation, to help you reach your goals.
Our Student Advisers are available by phone, email and video during AEST business hours (just call or write).
Learner's Rights and Obligations
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ACCM's Obligations to our Learners
ACCM has many obligations to provide a quality learning experience to our valued learners.
However, two are critical obligations in the VET sector
1. ACCM College is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015
This means we must maintain the high quality standards expected of RTO's as outlined in our governing regulations.
2. ACCM College is responsible for the issuance of the Australian Qualification Framework (AQF) certification documentation
This means we are responsible for issuing you the qualification testamur or statement of attainment upon finalisation of your course (once all invoicing has been paid).
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Learner's Rights
As the Learner, there are specific rights you must be made specifically aware of under the Standards for RTOs 2015:
1. The details of our Complaints and Appeals process which can be found here ACCM's Complaint Policy
2. The process and policy if ACCM were to close or cease to deliver any part of the training product you are enrolled in. The specific policy can be found in our Qualification Transition, Cessation and Teach Out Policy
You can also find these and other policies on our main Policy Page.
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Learner's Obligations
As the Learner, there are also some obligations that you have to enrol in an ACCM qualification.
1. You must meet any Entry Requirements listed on this page, such as:
- Required Current Work Situation
- Experience and Qualification Requirements
- Formal Entry Requirements
- Required Work Background
- Literacy Skills
- Language Skills
- Numeracy Skills
- Digital Literacy Skills
- Computer and Internet Requirements
2. There is also a Student Progress and Participation Policy designed to help you reach your goals. You can read more about this policy here
3. Learners also have an obligation to behave in a professional manner with ACCM staff at all times.
If you have any questions regarding these requirements, please give us a call before you begin the enrolment process.
We want to make sure you are set up for success!
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ACCM Participation Policy
One of the keys to our success is the strong communication we maintain with our Learners.
ACCM has a proactive communication and participation policy with our learners.
For more information, please read our Student Progress and Participation Policy
Is Online Learning Right For You?
Please review the following information to ensure that an online course is the right choice for you.
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What You Need To Consider About Online Courses Before Enrolling
Online learning is not for everyone.
Before enrolling consider:
- Do you have the computer equipment and internet facilities?
- How good is your Digital Literacy?
- Are you able to learn using online options or would a face to face class be better for you?
- Do you have the time and discipline to study each week?
- Our Student Advisers help you via phone contact. Will this work for you?
- Are the remote assessment methods (like role plays) activities that you can participate in?
Although we offer high level support - if online isn't for you - it isn't for you...
It is in your best interests to choose another provider if online isn't for you.
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What is Assessment
Assessment is the process to award a student competency in unit/s of competency.
For a student to be assessed as competent, we must ensure the student has:
- Learnt and absorbed the required knowledge
- Developed the skills (often progressively) and
- Can combine the knowledge and skills to demonstrate:
- An ability to perform relevant tasks in a variety of workplace situations (or accurately simulated workplace situations)
- Consistency in performance and a consistent ability to demonstrate skills when performing tasks
- An understanding of what they are doing and why, when performing tasks
- The ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.
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Assessment Practices in General
Each subject will have a range of formative and summative assessment activities selected based on the units of competency.
Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform Webclass. Case Study scenarios are often used to give relevant context to these questions.
The main or summative assessment activities are often more skill-based and practical activities such as:
- Demonstrating skills like communication and service skills in role plays or skills checks
- Practical activities like scheduling a meeting or completing a purchasing order
- Completing accounting or IT activities (for those types of courses) in a Lab environment
- Demonstrating safe manual lifting skills
In higher level qualifications the summative assessments might include activities like:
- Drafting policies or procedures
- Investigating a complex scenario and identifying recommendations
- Conducting complex verbal negotiations or discussions
- Preparing project documents using specific project tools
- Writing detailed documents
Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.
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Online and Remote Assessment Methods
We use a range of methods to gather evidence of competency i.e. evidence of your completion of the assessment activities.
For typical question and answer activities you will type the answers into the online learning platform Webclass.
Role Plays will be conducted by phone or video calls e.g. Zoom or Microsoft Teams.
Many practical activities are evidenced by you completing simulations within the online learning system e.g. data input or completing a sample workplace form or spreadsheet.
Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application e.g. IT Ticket System.
Observations can be by live video or a recorded video where we can see the participant was you.
In general, we have identified assessment methods that are suitable for remote assessment.
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Required Assessment Resources and Conditions
Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.
In general, we will provide the required assessment resources and establish the required conditions.
These may typically include:
- Sample workplace policies and procedures to apply eg complaints procedure
- Sample workplace forms eg safety incident reports
- Relevant and realistic scenarios eg a loan application
- IT labs where the specific troubleshooting, setting or networking activities can be undertaken
- Having a group discussion or meeting with multiple participants
- Accounting transactions to be processed
Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.
You will however be required to:
- Have phone access to conduct required role plays/skills checks
- Access specific computer applications where specified in that subject e.g. Microsoft Word for word processing, Microsoft Excel for spreadsheets, XERO/MYOB for accounting courses, or specific IT applications
- Use a video conferencing tool eg MS Teams or Zoom and
- For limited IT subjects - have specific hardware to be used
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Authenticity of Student Assessments
One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Certificate III course - but we do need to check.
The ACCM process has a number of ways we do this, of which you should be aware of:
- Online text allows the functionality to look for copied text whether that's from the internet or from another student.
- Online also allows typing speeds and patterns to be captured and compared.
- Webclass records the computer IP address being used. This alerts us if your work is now being done on a new device.
- Answers that are selected can be randomised - so the correct answer is listed in different orders for different students.
- Activities ask that you use your name or date of birth or other details in specific questions.
- Different case study scenarios are allocated based on your surname.
These processes may mean you are asked to identify yourself during the assessments e.g.
- To use your name in documents.
- To use your date of birth in calculations.
- Answer specific case study scenarios from a designated pool of questions.
- While online you may find a pop-up that asks you for information about your enrolment. This is triggered if our system identifies something unusual about your assessments.
- In role plays you may be asked to identify yourself.
- In recorded videos you will have instructions about how to show us your identity i.e. to see your face on screen talking or showing us your Drivers Licence.
Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.
Key Policies
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: