Information Technology Certificate III ICT30120

Subject Choices

offered under the Certificate III in Information Technology

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

Up to 4 electives. Total Elective Options Based on Subjects Chosen

• Local Device System Administration

  Basic system administration functions and the importance of protecting data are the two main issues covered in this subject. Activities include implementing components of systems backup and restoring files from backups. In addition, there are activities on virus scanning and confirming licensing for a stand-alone device. Content explores the legal requirements to protect personally identifiable data and information. A virtual practical lab is used as a key assessment tool.

  • Unit(s):
  • BSBXCS303 Securely manage personally identifiable information and workplace information
  • ICTSAS304 Provide basic system administration
  • ICTSAS213 Maintain the integrity of ICT systems
• ICT Problem Solving

  ICT problems can be difficult to solve. This subject covers critical thinking and team problem solving techniques aimed at identifying the nature of ICT issues. It also covers the skills to provide ICT advice and support to users, including the communication of detailed technical information. Basic troubleshooting of common hardware and software issues are included in the practical components of this subject. A virtual Lab is used to simulate the actioning of client requests for assistance and advice.

  • Unit(s):
  • ICTSAS305 Provide ICT advice to clients
  • BSBCRT301 Develop and extend critical and creative thinking skills
  • BSBXTW301 Work in a team
  • ICTICT313 Identify IP, ethics and privacy policies in ICT environments
• Programming with Javascript

  Learn to create simple applications through introductory programming techniques with Javascript. This Subject covers applying language syntax, control structures to create code, using programming standards, testing and debugging.

  • Unit(s):
  • ICTPRG302 Apply introductory programming techniques
• IT Help Desk Operations (E)

  Learn the skills and knowledge required to remotely support the resolution of ICT technical enquiries. You will learn the techniques to record, prioritise and escalate client support requests received by your IT Help Desk, and the effective use of multiple information systems to troubleshoot and record your actions. A virtual practical lab is used for assessments.

  • Unit(s):
  • ICTICT219 Interact and resolve queries with ICT clients
  • ICTSAS212 Record the requirements of client support requests
  • ICTWOR306 Resolve technical enquiries using multiple information systems
  • ICTSAS211 Develop solutions for basic ICT malfunctions and problems
• IT Network Systems Administration (E)

  Effectively maintaining and administering a network environment and operating system will provide your users with a seamless experience. This subject look at areas such as configuring a network operating system, setting up user accounts, modifying user permissions, installing and understanding basic networking protocols as well as conducting a range of command line networking tools in order to troubleshoot and uncover networking issues.

  • Unit(s):
  • ICTNWK307 Provide network systems administration
  • ICTNWK309 Configure and administer network operating systems
• Networking - Install Network Protocols (E)

  Protocols are key to your network operating successfully both locally and globally. This fundamental networking subject delivers the skills required to identify and install protocol requirements and maintain your network’s interoperability across the net. The protocols looked at are IP addressing, DHCP, DNS, WPA3 and SMB / NTS and skills are demonstrated in a virtual network environment.

  • Unit(s):
  • ICTNWK311 Install and test network protocols
• Networking - Administer Peripherals (E)

  Effective command and control of the basic hardware and many peripherals on your network is vital to sustained operations. This subject will teach you the skills needed to locate, configure, install and maintain standard peripherals as well as troubleshooting basic PC hardware issues. A key requirement is the understanding of maintenance steps to keep hardware and peripherals operational.

  • Unit(s):
  • ICTNWK310 Administer network peripherals
  • ICTSAS303 Care for computer hardware
• Networking - Build a Small Office Network (E)

  There are a number of key elements required in setting up a small networking environment. Within this subject you will learn how to setup and configure a small network from scratch. You will be exposed to a wide range of tools to setup appropriate network security as well as troubleshoot any network connectivity issues.

  • Unit(s):
  • ICTNWK308 Determine and action network problems
  • ICTSAS310 Install, configure and secure a small office or home office network
• Configure Windows Operating Systems (E)

  An optimised and properly configured Operating System is at the heart of every IT device. This Subject addresses the skills required to plan, install and configure Operating System software to meet your organisational and client’s needs. You will learn both graphical use interface and command line entries to ensure long-term successful operations.

  • Unit(s):
  • ICTICT213 Use computer operating systems and hardware
  • ICTICT302 Install and optimise operating system software
• Run Standard Diagnostic Tests on Devices (E)

  The ability to solve device issues is a fundamental skill set required by an IT Technician. This subject will see you run a range of diagnostic tests designed to prolong the life of your IT equipment and Operating Systems. It looks at tools like Device Manager, Performance Monitor, Event Viewer an SFC and DISM.

  • Unit(s):
  • ICTSAS308 Run standard diagnostic tests
• Service Technician Basic Repair Skills (E)

  A service technician needs the skills and knowledge to carry out maintenance and fault repair to keep equipment and software operating. These tasks include acquiring, installing and configuring internal system hardware components. There are safety risks associated with this subject and as such suitable supervision and environment requirements apply.

  • Unit(s):
  • ICTSAS309 Maintain and repair ICT equipment and software
  • ICTICT303 Connect internal hardware components