Information Technology Certificate III ICT30120

A HANDS-ON PRACTICAL COURSE TO START YOUR IT CAREER

The Certificate III in Information Technology is a hands-on qualification that has a key focus on the skills and knowledge essential for any IT career. You will learn all the essential skills for a successful career in IT including how to run standard diagnostic tests, local device system administration, basic programming, and supporting ICT problem resolution.

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Subject Choices

offered under the Certificate III in Information Technology

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

Specialist Electives Can Be Added at the Halfway Point if Needed

  • Local Device System Administration

    Basic system administration functions and the importance of protecting data are the two main issues covered in this subject. Activities include implementing components of systems backup and restoring files from backups. In addition, there are activities on virus scanning and confirming licensing for a stand-alone device. Content explores the legal requirements to protect personally identifiable data and information. A virtual practical lab is used as a key assessment tool.

    • Unit(s):
    • BSBXCS303 Securely manage personally identifiable information and workplace information
    • ICTSAS304 Provide basic system administration
    • ICTSAS213 Maintain the integrity of ICT systems
  • ICT Problem Solving

    ICT problems can be difficult to solve. This subject covers critical thinking and team problem solving techniques aimed at identifying the nature of ICT issues. It also covers the skills to provide ICT advice and support to users, including the communication of detailed technical information. Basic troubleshooting of common hardware and software issues are included in the practical components of this subject. A virtual Lab is used to simulate the actioning of client requests for assistance and advice.

    • Unit(s):
    • ICTSAS305 Provide ICT advice to clients
    • BSBCRT301 Develop and extend critical and creative thinking skills
    • BSBXTW301 Work in a team
    • ICTICT313 Identify IP, ethics and privacy policies in ICT environments
  • Mid Course Survey

    • Unit(s):
    • MID-SURVEY Mid Course Survey
  • Programming with Javascript

    Learn to create simple applications through introductory programming techniques with Javascript. This Subject covers applying language syntax, control structures to create code, using programming standards, testing and debugging. The summative assessment components are completed in a lab environment and involve the development of a random password app.

    • Unit(s):
    • ICTPRG302 Apply introductory programming techniques
  • Support ICT Technical Problems

    Learn the skills and knowledge required to remotely support the resolution of ICT technical enquiries. You will learn the techniques to record, prioritise and escalate client support requests received, and the effective use of multiple information systems to troubleshoot and record your actions. A virtual practical lab is used for assessments.

    • Unit(s):
    • ICTICT219 Interact and resolve queries with ICT clients
    • ICTSAS212 Record the requirements of client support requests
    • ICTWOR306 Resolve technical enquiries using multiple information systems
    • ICTSAS211 Develop solutions for basic ICT malfunctions and problems
  • Run Standard Diagnostic Tests on Devices

    The ability to solve device issues is a fundamental skill set required by an IT Technician. This subject will see you run a range of diagnostic tests designed to prolong the life of your IT equipment and Operating Systems. It looks at tools like Device Manager, Performance Monitor, Event Viewer an SFC and DISM.

    • Unit(s):
    • ICTSAS308 Run standard diagnostic tests
  • Evaluate Cloud Solutions

    The Cloud offers amazing opportunities, but only if you choose the right services for your organisation. This forward-thinking Subject will help you learn to review and evaluate the range of Cloud options, deployment models, implementation factors and their impact on your organisation. Finally, you will learn to prepare and deliver your findings to the key decision makers within your business.

    • Unit(s):
    • ICTCLD301 Evaluate characteristics of cloud computing solutions and services

Course Fees

Quality Education at a Fair Price

$

1,740

* - $

3,750



Course Duration

39 weeks is allowed as the standard part time enrolment term for the Certificate III in Information Technology course.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate III in Information Technology

  • Work Placement
    To achieve best practical application of this course it is recommended that you be in a work environment where you can practice some of the skills learnt.
  • Literacy Skills
    Reading Skills
    Required reading skills:
    Read basic texts relevant to workplace requirements (ie policies and procedures)
    Read and evaluate information and ideas to extract meaning relevant to the topic
    Use different reading comprehension strategies as needed (ie identifying, questioning, previewing)

    As a guide - you should have completed Year 10 schooling, or have proven workplace reading skills.

    Writing Skills
    You must be able to:
    Write clear sequenced instructions for using routine/everyday activities
    Draft short emails and letters to convey required information
    Complete a range of forms requiring routine and factual data

    As a guide - you must have completed Year 10 schooling, or have proven workplace written communication skills.
  • Language Skills (Spoken English)
    Language Skills (Spojen English) Required spoken english skills are:
    Demonstrate language use appropriate to different circumstances
    Make enquiries or seek clarification as needed to perform tasks
    Explain routine procedures and give clear sequenced instructions to others

    As a basic guide - you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
  • Numeracy Skills
    Required numeracy skills:
    Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts

    As a basic guide - you must have completed Year 10 schooling, or have a working knowledge of basic mathematical functions.
  • Digital Literacy Skills
    Required Digital Literacy Skills:
    Open and use a computer application (such as your Web Browser)
    Navigate a website by following instructions and follow website "links"
    Type and edit text eg for short answer assessment questions 
    Select the appropriate answers in a multiple choice list (select the correct option(s))
    Download, save, edit and upload documents or files
    Write, edit, send, receive and save emails
    Open and use a word processing application (such as Microsoft Word or Google Docs)
    Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
  • Computer and Internet Requirements
    Note - this course only supports Microsoft PCs and products. To be clear - Macintosh and Apple are not supported.

    IT and internet requirements are:
    Highspeed internet connect
    Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
    Internet access with Internet Explorer 8+, Chrome or Firefox
    Microsoft Office 2010 Word (or higher)
    Access to a Current Windows 10 Operating System
    Access to a desktop computer that can be physically dismantled (eg removal of hard drive and other components) and reassembled depending on subject choices
    Access to router, switches if required
    Possess Administrator rights for installation of software on a local computer

Learner's Rights and Obligations

  • ACCM's Obligations to our Learners

    ACCM has many obligations to provide a quality learning experience to our valued learners.

    However, two are critical obligations in the VET sector

    1.  ACCM College is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015

    This means we must maintain the high quality standards expected of RTO's as outlined in our governing regulations.

    2.  ACCM College is responsible for the issuance of the Australian Qualification Framework (AQF) certification documentation

    This means we are responsible for issuing you the qualification testamur or statement of attainment upon finalisation of your course (once all invoicing has been paid).

  • Learner's Rights

    As the Learner, there are specific rights you must be made specifically aware of under the Standards for RTOs 2015:

    1.  The details of our Complaints and Appeals process which can be found here ACCM's Complaint Policy

    2. The process and policy if ACCM were to close or cease to deliver any part of the training product you are enrolled in.  The specific policy can be found in our Qualification Transition, Cessation and Teach Out Policy

    You can also find these and other policies on our main Policy Page.

     

  • Learner's Obligations

    As the Learner, there are also some obligations that you have to enrol in an ACCM qualification.

    1.  You must meet any Entry Requirements listed on this page, such as:

    • Required Current Work Situation
    • Experience and Qualification Requirements
    • Formal Entry Requirements
    • Required Work Background
    • Literacy Skills
    • Language Skills
    • Numeracy Skills
    • Digital Literacy Skills
    • Computer and Internet Requirements

    2.  There is also a Student Progress and Participation Policy designed to help you reach your goals.  You can read more about this policy here 

    3.  Learners also have an obligation to behave in a professional manner with ACCM staff at all times.

    If you have any questions regarding these requirements, please give us a call before you begin the enrolment process.

    We want to make sure you are set up for success!

  • ACCM Participation Policy

    One of the keys to our success is the strong communication we maintain with our Learners.

    ACCM has a proactive communication and participation policy with our learners.

    For more information, please read our Student Progress and Participation Policy

Is Online Learning Right For You?
Please review the following information to ensure that an online course is the right choice for you.

  • What You Need To Consider About Online Courses Before Enrolling

    Online learning is not for everyone.

    Before enrolling consider:

    • Do you have the computer equipment and internet facilities?
    • How good is your Digital Literacy?
    • Are you able to learn using online options or would a face to face class be better for you?
    • Do you have the time and discipline to study each week?
    • Our Student Advisers help you via phone contact. Will this work for you?
    • Are the remote assessment methods (like role plays) activities that you can participate in?

     

    Although we offer high level support - if online isn't for you - it isn't for you...

    It is in your best interests to choose another provider if online isn't for you.

  • What is Assessment

    Assessment is the process to award a student competency in unit/s of competency.

    For a student to be assessed as competent, we must ensure the student has:

    • learnt and absorbed the required knowledge
    • developed the skills (often progressively) and
    • can combine the knowledge and skills to demonstrate:
      - an ability to perform relevant tasks in a variety of workplace situations (or accurately simulated workplace situations)
      - consistency in performance and a consistent ability to demonstrate skills when performing tasks
      - an understanding of what they are doing and why, when performing tasks
      - the ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.
  • Assessment Practices in General

    Each subject will have a range of formative and summative assessment activities selected based on the units of competency.

    Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform WebclassM. Case Study scenarios are often used to give relevant context to these questions.

    The main or summative assessment activities are often more skills based and practical activities such as:

    • demonstrating skills like communication and service skills in role plays or skills checks
    • practical activities like scheduling a meeting or completing a purchasing order
    • completing accounting or IT activities (for those types of courses) in a Lab environment
    • demonstrating safe manual lifting skills

    In higher level qualifications the summative assessments might include activities like:

    • drafting policies or procedures
    • investigating a complex scenario and identifying recommendations
    • conducting complex verbal negotiations or discussions
    • preparing project documents using specific project tools 
    • writing detailed documents.

     

    Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.

  • Online and Remote Assessment Methods

    We use a range of methods to gather evidence of competency ie evidence of your completion of the assessment activities.

    For typical question and answer activities you will type the answers into the online learning platform  WebclassM.

    Role Plays will be conducted by phone or video calls eg zoom or MS Teams.

    Many practical activities are evidenced by you completing simulations within the online learning system eg data input or completing a sample workplace form or spreadsheet.

    Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application eg IT Ticket System.

    Observations can be by live video or a recorded video where we can see the participant was you.

    In general, we have identified assessment methods that are suitable for remote assessment.

  • Required Assessment Resources and Conditions

    Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.

    In general, we will provide the required assessment resources and establish the required conditions.

    These may typically include:

    • sample workplace policies and procedures to apply eg complaints procedure
    • sample workplace forms eg safety incident reports
    • relevant and realistic scenarios eg a loan application 
    • IT labs where the specific troubleshooting, setting or networking activities can be undertaken
    • having a group discussion or meeting with multiple participants
    • accounting transactions to be processed

     

    Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.

    You will however be required to:

    • have phone access to conduct required role plays / skills checks
    • access specific computer applications where specified in that subject eg Office Word for word processing, or XERO or MYOB for accounting courses; or specific IT applications 
    • use a video conferencing tool eg MS Teams or Zoom and
    • for limited IT subjects - have specific hardware to be used.

     

  • Authenticity of Student Assessments

    One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Cert 3 course - but we do need to check...

    The ACCM process has a number of ways we do this that you should be aware of:

    • Online text allows the functionality to look for copied text whether that's from the internet or from another student.
    • Online also allows typing speeds and patterns to be captured and compared.
    • WebclassM records the computer IP address being used. This alerts us if your work is now being done on a new device.
    • Answers that are selected can be randomised - so the correct answer is listed in different orders for different students.
    • Activities ask that you use your name or date of birth or other details in specific questions.
    • Different case study scenarios are allocated based on your surname.

     

    These processes may mean you are asked to identify yourself during the assessments eg

    • To use your name in documents.
    • To use your date of birth in calculations.
    • Answer specific case study scenarios from a designated pool of questions.
    • While online you may find a pop-up that asks you for information about your enrolment. This is triggered if our system identifies something unusual about your assessments.
    • In role plays you may be asked to identify yourself.
    • In recorded videos you will have instructions about how to show us your identity ie to see your face on screen talking or showing us your Drivers Licence..

     

    Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.

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PLEASE READ. Due to high demand for ACCM courses, we are not currently offering NSW’s Smart and Skilled Entitlement funding for this qualification. 

Please contact the College to check if funded spaces are about to come available as our existing students complete their studies. 

If not, we are happy to discuss other course options or add you to the NSW Smart and Skilled waiting list here.

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Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

With no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

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Registered trainees use the Traineeships fee checker below.

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