Information Technology Certificate III ICT30120

Subject Choices

offered under the Certificate III in Information Technology

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

Up to 4 electives. Total Elective Options Based on Subjects Chosen

• Local Device System Administration

  Basic system administration functions and the importance of protecting data are the two main issues covered in this subject. Activities include implementing components of systems backup and restoring files from backups. In addition, there are activities on virus scanning and confirming licensing for a stand-alone device. Content explores the legal requirements to protect personally identifiable data and information. A virtual practical lab is used as a key assessment tool.

  • Unit(s):
  • BSBXCS303 Securely manage personally identifiable information and workplace information
  • ICTSAS304 Provide basic system administration
  • ICTSAS213 Maintain the integrity of ICT systems
• ICT Problem Solving

  ICT problems can be difficult to solve. This subject covers critical thinking and team problem solving techniques aimed at identifying the nature of ICT issues. It also covers the skills to provide ICT advice and support to users, including the communication of detailed technical information. Basic troubleshooting of common hardware and software issues are included in the practical components of this subject. A virtual Lab is used to simulate the actioning of client requests for assistance and advice.

  • Unit(s):
  • ICTSAS305 Provide ICT advice to clients
  • BSBCRT301 Develop and extend critical and creative thinking skills
  • BSBXTW301 Work in a team
  • ICTICT313 Identify IP, ethics and privacy policies in ICT environments
• Programming with Javascript

  Learn to create simple applications through introductory programming techniques with Javascript. This Subject covers applying language syntax, control structures to create code, using programming standards, testing and debugging.

  • Unit(s):
  • ICTPRG302 Apply introductory programming techniques
• IT Help Desk Operations (E)

  Learn the skills and knowledge required to remotely support the resolution of ICT technical enquiries. You will learn the techniques to record, prioritise and escalate client support requests received by your IT Help Desk, and the effective use of multiple information systems to troubleshoot and record your actions. A virtual practical lab is used for assessments.

  • Unit(s):
  • ICTICT219 Interact and resolve queries with ICT clients
  • ICTSAS212 Record the requirements of client support requests
  • ICTWOR306 Resolve technical enquiries using multiple information systems
  • ICTSAS211 Develop solutions for basic ICT malfunctions and problems
• IT Network Systems Administration (E)

  Effectively maintaining and administering a network environment will provide your users with a seamless experience. This Subject look at areas such as setting up user accounts, modifying user permissions, installing and understanding basic networking protocols as well as conducting a range of command line networking tools in order to troubleshoot and uncover networking issues.

  • Unit(s):
  • ICTNWK307 Provide network systems administration
• Configure Windows Operating Systems (E)

  An optimised and properly configured Operating System is at the heart of every IT device. This Subject addresses the skills required to plan, install and configure Operating System software to meet your organisational and client’s needs. You will learn both graphical use interface and command line entries to ensure long-term successful operations.

  • Unit(s):
  • ICTICT213 Use computer operating systems and hardware
• Networking - Configure a Network OS (E)

  Installing, configuring and optimizing network operating system (OS) software to meet business and client needs is crucial to daily operations in the modern workplace. In this Subject, you will learn the critical skills needed to determine data needs, create file structures, set security requirements and manage your user’s network accounts.

  • Unit(s):
  • ICTNWK309 Configure and administer network operating systems
• Networking - Install Network Protocol (E)

  Protocols are key to your network operating successfully both locally and globally. This fundamental Subject delivers the skills required to identify and install protocol requirements, apply efficient network topologies and maintain your network’s interoperability across the net.

  • Unit(s):
  • ICTNWK311 Install and test network protocols
• Networking - Administer Peripherals (E)

  Effective command and control of the many peripherals on your network is vital to sustained operations. This Subject will teach you the skills needed to locate, configure, install and maintain every peripheral connected to your network, while ensuring the security and operation of your network is protected.

  • Unit(s):
  • ICTNWK310 Administer network peripherals
• Networking - Action Network Problems (E)

  Providing immediate resolution for Network outages is at the heart of the modern IT technician’s role. In this Subject you will learn to diagnose symptoms, use modern troubleshooting techniques and skillfully resolve a wide range of network faults and outages impacting your users network access.

  • Unit(s):
  • ICTNWK308 Determine and action network problems
• Networking - Build a Small Office Network (E)

  There are a number of key elements required in setting up a small networking environment. Within this Subject you will learn how to setup and configure a small network from scratch. You will be exposed to a wide range of tools to setup appropriate network security as well as troubleshoot any network connectivity issues.

  • Unit(s):
  • ICTSAS310 Install, configure and secure a small office or home office network
• Provide First Level Remote Support (E)

  IT problems are always best resolved at the lowest level possible. This Subject will teach you how to investigate the technical support needed and provide advice to the customer on their software, hardware or network problem. Additional focus is given to ensuring the effective resolution and documentation of problems with your client to provide a smooth return to operations.

  • Unit(s):
  • ICTSAS442 Provide first-level remote help desk support
• Run Standard Diagnostic Tests (E)

  The ability to install software and operating systems are a fundamental skill set required by an IT Technician. This Subject will see you install, configure and test an Operating System in our Virtual Lab. You will also learn how to run a range of diagnostic tests designed to prolong the life of your IT equipment and Operating Systems.

  • Unit(s):
  • ICTSAS308 Run standard diagnostic tests
• Evaluate Cloud Solutions (E)

  The Cloud offers amazing opportunities, but only if you choose the right services for your organisation. This forward-thinking Subject will help you learn to review and evaluate the range of Cloud options, deployment models, implementation factors and their impact on your organisation. Finally, you will learn to prepare and deliver your findings to the key decision makers within your business.

  • Unit(s):
  • ICTCLD301 Evaluate characteristics of cloud computing solutions and services