Supply Chain Operations Certificate II TLI20421
START YOUR CAREER IN TRANSPORT, LOGISTICS AND WAREHOUSING
This qualification covers the essential knowledge and skills required to work and succeed in a warehousing or logistics environment. Our subjects cover foundational topics such as: Despatching Goods, Receiving and Storing Stock, and also how to follow security procedures for cargo and goods. Critical communication skills are covered in-depth to ensure that learners can work effectively with colleagues and customers. This program specifically addresses legal current obligations under Workplace Health and Safety, Chain of Responsibility and Fatigue Management laws in a practical and engaging way.
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Subject Choices
offered under the Certificate II in Supply Chain Operations
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
Select 2 elective subjects
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Starting in Warehousing and Logistics
Efficient and effective storage is always a major factor in the Supply Chain industry. This foundation level Subject provides an overview of warehouse operations and includes identifying products, understanding the sections within a warehouse and specific storage areas. It develops skills in examining quality, reporting on products, as well as using inventory and labelling systems to identify and locate products.
- Unit(s):
- TLIX0023 Identify the roles and functions of the supply chain industry
- TLIE1003 Participate in basic workplace communication
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Safety in Warehousing and Logistics
Safety is paramount in every industry, especially in Warehousing and Logistics. This Subject provides the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a warehouse or logistics environment. This is a great entry level subject to help you act and respond to emergency incidents in a safe manner; and undertake safety housekeeping activities.
- Unit(s):
- TLIF0025 Follow work health and safety procedures
- TLIF0022 Conduct housekeeping activities
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Work Effectively in Warehousing
Warehousing is a dynamic and ever-growing industry. This Subject addresses the skills and knowledge required to work effectively in a logistics, store or warehouse environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. A number of practical workplace activities are undertaken and used as assessment evidence to ensure every new employee gets started in the right way.
- Unit(s):
- TLIL0007 Complete workplace induction procedures
- TLIG0003 Work effectively with others in a team
- TLIJ2001 Apply quality procedures
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Mid Course Survey
- Unit(s):
- MID-SURVEY Mid Course Survey
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Chain of Responsibility Obligations
Any person who has some role in the transport and storage of goods (called the Supply Chain) is responsible for safety. This requires having the skills to identify and manage fatigue; determine and calculate load mass; and ensure compliance with vehicle and storage limits. This is a key Subject to ensure you are aware of your legal obligations and practical ways to meet them.
- Unit(s):
- TLIF0009 Ensure the safety of transport activities (Chain of Responsibility)
- TLIF2010 Apply fatigue management strategies
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Picking and Despatch (E)
Picking and processing orders and safely loading and unloading goods is a primary focus of the Warehousing industry. This important Subject will give you an understanding of the way a warehouse functions to ensures efficient despatch and timely delivering of goods.
- Unit(s):
- TLIA0022 Pick and process orders
- TLIA0019 Despatch stock
- TLIA0020 Package goods
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Receive and Replenish Goods (E)
The Supply Chain industry cannot function without goods to move. Receiving of goods to replenish stock requires awareness of: product storage requirements, what to look for when checking and inspecting goods on arrival; and completing shipping documentation. This subject also looks at unloading, unpacking and storing protocols to complete your knowledge of this key aspect of Warehousing.
- Unit(s):
- TLIA0023 Receive goods
- TLIA0024 Replenish stock
- TLIA0021 Participate in stocktakes
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Computer and Administrative Tasks in Logistics (E)
This subject provides an overview of routine administration tasks in warehouse and logistics operations. Responsibilities such as incoming and outgoing mail, filing and message taking are covered. As many of these tasks are computerised work the subject covers keyboarding skills and basic use of computers.
- Unit(s):
- TLIE0002 Process workplace documentation
- TLIK2010 Use infotechnology devices in the workplace
- TLIL2008 Complete routine administrative tasks
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Effective Communication in Logistics (E)
Effective communication and interaction with colleagues and customers is a key function in all job roles in the Supply Chain industry. This Subject covers practical communication and service skills with specific emphasis on working in a culturally diverse workplace. The critical Subject looks at the specific needs and demands of a busy logistics, stores or warehouse environment.
- Unit(s):
- TLIG2007 Work in a socially diverse environment
- BSBOPS203 Deliver a service to customers
Course Fees
Quality Education at a Fair Price
1,010
* - $2,500
Course Duration
38 weeks is allowed as the standard part time enrolment term for the Certificate II in Supply Chain Operations course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Certificate II in Supply Chain Operations
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Relevant Work Role Required
A warehouse or logistics environment is necessary to be able to undertake practical activities required in some subjects in this qualification, eg picking products; putaway; inventory stocktake...
It is not possible to undertake many electives without access to a worksite that allows you to undertake these activities.
As a minimum 70 hours of work must be undertaken.
Ability to conduct practical on-the-job assessments in a safe environment under appropriate workplace supervision. -
Literacy Skills
Reading Skills
You must be able to:
Read basic texts relevant to workplace requirements (ie policies and procedures)
Read and evaluate information and ideas to extract meaning relevant to the topic
Use different reading comprehension strategies as needed (ie identifying, questioning, previewing)
As a guide - you should have completed Year 10 schooling, or have proven workplace reading skills.
Writing Skills
You must be able to:
Write clear sequenced instructions for using routine/everyday activities
Draft short emails and letters to convey required information
Complete a range of forms requiring routine and factual data
As a guide - you must have completed Year 10 schooling, or have proven workplace written communication skills. -
Language Skills (Spoken English)
You must be able to:
Demonstrate language use appropriate to different circumstances
Make enquiries or seek clarification as needed to perform tasks
Explain routine procedures and give clear sequenced instructions to others
As a basic guide - you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone. -
Numeracy Skills
You must be able to:
Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts
As a basic guide - you must have completed Year 10 schooling, or have a working knowledge of basic mathematical functions. -
Digital Literacy Skills
You must be able to:
Open and use a computer application (such as your Web Browser)
Navigate a website by following instructions and follow website "links"
Type and edit text eg for short answer assessment questions
Select the appropriate answers in a multiple choice list (select the correct option(s))
Download, save, edit and upload documents or files
Write, edit, send, receive and save emails
Open and use a word processing application (such as Microsoft Word or Google Docs)
Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
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Computer and Internet Requirements
You must have:
Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
Internet access with Internet Explorer 8+, Chrome or Firefox
Microsoft Office 2010 Word (or higher) and Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint)
Learner's Rights and Obligations
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ACCM's Obligations to our Learners
ACCM has many obligations to provide a quality learning experience to our valued learners.
However, two are critical obligations in the VET sector
1. ACCM College is responsible for the quality of the training and assessment in compliance with the Standards for RTOs 2015
This means we must maintain the high quality standards expected of RTO's as outlined in our governing regulations.
2. ACCM College is responsible for the issuance of the Australian Qualification Framework (AQF) certification documentation
This means we are responsible for issuing you the qualification testamur or statement of attainment upon finalisation of your course (once all invoicing has been paid).
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Learner's Rights
As the Learner, there are specific rights you must be made specifically aware of under the Standards for RTOs 2015:
1. The details of our Complaints and Appeals process which can be found here ACCM's Complaint Policy
2. The process and policy if ACCM were to close or cease to deliver any part of the training product you are enrolled in. The specific policy can be found in our Qualification Transition, Cessation and Teach Out Policy
You can also find these and other policies on our main Policy Page.
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Learner's Obligations
As the Learner, there are also some obligations that you have to enrol in an ACCM qualification.
1. You must meet any Entry Requirements listed on this page, such as:
- Required Current Work Situation
- Experience and Qualification Requirements
- Formal Entry Requirements
- Required Work Background
- Literacy Skills
- Language Skills
- Numeracy Skills
- Digital Literacy Skills
- Computer and Internet Requirements
2. There is also a Student Progress and Participation Policy designed to help you reach your goals. You can read more about this policy here
3. Learners also have an obligation to behave in a professional manner with ACCM staff at all times.
If you have any questions regarding these requirements, please give us a call before you begin the enrolment process.
We want to make sure you are set up for success!
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ACCM Participation Policy
One of the keys to our success is the strong communication we maintain with our Learners.
ACCM has a proactive communication and participation policy with our learners.
For more information, please read our Student Progress and Participation Policy
Is Online Learning Right For You?
Please review the following information to ensure that an online course is the right choice for you.
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What You Need To Consider About Online Courses Before Enrolling
Online learning is not for everyone.
Before enrolling consider:
- Do you have the computer equipment and internet facilities?
- How good is your Digital Literacy?
- Are you able to learn using online options or would a face to face class be better for you?
- Do you have the time and discipline to study each week?
- Our Student Advisers help you via phone contact. Will this work for you?
- Are the remote assessment methods (like role plays) activities that you can participate in?
Although we offer high level support - if online isn't for you - it isn't for you...
It is in your best interests to choose another provider if online isn't for you.
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What is Assessment
Assessment is the process to award a student competency in unit/s of competency.
For a student to be assessed as competent, we must ensure the student has:
- learnt and absorbed the required knowledge
- developed the skills (often progressively) and
- can combine the knowledge and skills to demonstrate:
- an ability to perform relevant tasks in a variety of workplace situations (or accurately simulated workplace situations)
- consistency in performance and a consistent ability to demonstrate skills when performing tasks
- an understanding of what they are doing and why, when performing tasks
- the ability to integrate performance with understanding, to show they are able to adapt to different contexts and environments.
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Assessment Practices in General
Each subject will have a range of formative and summative assessment activities selected based on the units of competency.
Common formative assessment methods used to assess foundation knowledge include written short answer questions, multiple choice questions and match the correct answer questions. These are typed into the online learning platform WebclassM. Case Study scenarios are often used to give relevant context to these questions.
The main or summative assessment activities are often more skills based and practical activities such as:
- demonstrating skills like communication and service skills in role plays or skills checks
- practical activities like scheduling a meeting or completing a purchasing order
- completing accounting or IT activities (for those types of courses) in a Lab environment
- demonstrating safe manual lifting skills
In higher level qualifications the summative assessments might include activities like:
- drafting policies or procedures
- investigating a complex scenario and identifying recommendations
- conducting complex verbal negotiations or discussions
- preparing project documents using specific project tools
- writing detailed documents.
Instructions for all assessment activities are provided, along with information about what the expectation is to achieve competency.
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Online and Remote Assessment Methods
We use a range of methods to gather evidence of competency ie evidence of your completion of the assessment activities.
For typical question and answer activities you will type the answers into the online learning platform WebclassM.
Role Plays will be conducted by phone or video calls eg zoom or MS Teams.
Many practical activities are evidenced by you completing simulations within the online learning system eg data input or completing a sample workplace form or spreadsheet.
Some subjects require specific interactions. These may be addressed by email exchanges, a group video conference or use of a specific application eg IT Ticket System.
Observations can be by live video or a recorded video where we can see the participant was you.
In general, we have identified assessment methods that are suitable for remote assessment.
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Required Assessment Resources and Conditions
Each subject will have specific Assessment Resources and Assessment Conditions based on the unit/s of competency.
In general, we will provide the required assessment resources and establish the required conditions.
These may typically include:
- sample workplace policies and procedures to apply eg complaints procedure
- sample workplace forms eg safety incident reports
- relevant and realistic scenarios eg a loan application
- IT labs where the specific troubleshooting, setting or networking activities can be undertaken
- having a group discussion or meeting with multiple participants
- accounting transactions to be processed
Each subject will give you an overview of the summative assessment activities at the start; and specific activities will include or reference the required resources. The instructions will disclose any specific conditions to be applied.
You will however be required to:
- have phone access to conduct required role plays / skills checks
- access specific computer applications where specified in that subject eg Office Word for word processing, or XERO or MYOB for accounting courses; or specific IT applications
- use a video conferencing tool eg MS Teams or Zoom and
- for limited IT subjects - have specific hardware to be used.
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Authenticity of Student Assessments
One of the challenges of online assessment is ensuring the student is the person undertaking the assessments. Yes, we know you would need to be pretty rich and desperate to pay someone to do your Cert 3 course - but we do need to check...
The ACCM process has a number of ways we do this that you should be aware of:
- Online text allows the functionality to look for copied text whether that's from the internet or from another student.
- Online also allows typing speeds and patterns to be captured and compared.
- WebclassM records the computer IP address being used. This alerts us if your work is now being done on a new device.
- Answers that are selected can be randomised - so the correct answer is listed in different orders for different students.
- Activities ask that you use your name or date of birth or other details in specific questions.
- Different case study scenarios are allocated based on your surname.
These processes may mean you are asked to identify yourself during the assessments eg
- To use your name in documents.
- To use your date of birth in calculations.
- Answer specific case study scenarios from a designated pool of questions.
- While online you may find a pop-up that asks you for information about your enrolment. This is triggered if our system identifies something unusual about your assessments.
- In role plays you may be asked to identify yourself.
- In recorded videos you will have instructions about how to show us your identity ie to see your face on screen talking or showing us your Drivers Licence..
Lastly, and importantly, we ask your Workplace Supervisor (for employment related enrolments) to agree with us about competency before it is awarded.
Key Policies
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