Business Diploma BSB50120
A QUALIFICATION TO SUIT THE MULTI-SKILLED OFFICE MANAGER
The Diploma of Business offers a broad spectrum of Subjects to suit a multi-skilled office manager, You will master the techniques behind critical and creative thinking, professional development, business planning, sustainability and client relationships.
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Subject Choices
offered under the Diploma of Business
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
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Effective Sustainability and Resource Policies
Businesses are now, more than ever, focused on achieving improvements in sustainability practices. Learn to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances and facilitate continuous improvements. Identifying the resourcing requirements to support the sustainability initiatives is also critical.
The assessment requirements involve the development of a sustainability policy for a Case Study which also looks at the procedures and programs needed under that policy as well as resourcing plans and budget.- Unit(s):
- BSBOPS501 Manage business resources
- BSBSUS511 Develop workplace policies and procedures for sustainability
- BSBSTR503 Develop organisational policy
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Lead and Make Good Business Decisions
Communication and good decision making are essential skills for senior employees and those in leadership roles. This subject focuses on the skills required to make and communicate sound business decisions. Active listening, critical and creative thinking, problem solving and using workplace data lead directly into how to best communicate results to your stakeholders. In addition this subject looks at your responsibilities to develop and role model these skills.
- Unit(s):
- BSBCRT511 Develop critical thinking in others
- BSBXCM501 Lead communication in the workplace
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Manage Budgets and Financial Plans
Managing budgets and financial plans are skills applicable to managers who are responsible for ensuring that financial resources are managed in line with the financial objectives of the team and organisation. It requires the skills and knowledge to undertake financial management in an organisation or work area. It includes planning and implementing financial management approaches and supporting and evaluating effectiveness of financial management processes.
- Unit(s):
- BSBFIN501 Manage budgets and financial plans
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Mid Course Survey
- Unit(s):
- MID-SURVEY Mid Course Survey
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Building Strong Customer Relationships
This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.
- Unit(s):
- BSBTWK401 Build and maintain business relationships
- BSBOPS404 Implement customer service strategies
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Manage Personal and Professional Development
Professional development is an important aspect of career and personal development. It looks as the skills, knowledge and attributes you need. Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. A professional development plan is developed as a key component of this subject.
- Unit(s):
- BSBPEF402 Develop personal work priorities
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF501 Manage personal and professional development
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Manage and Chair Effective Meetings
In this subject you learn what constitutes a meeting and includes types of meetings, different ways to hold meetings and their structure. You will also cover how to organise meetings, formal meeting procedures, the preparation of minutes and agendas and the art of participation, as well as legal and ethical requirements surrounding meetings. Two case studies are used for you to prepare agendas and minutes and you are required to demonstrate the skills to Chair a meeting.
- Unit(s):
- BSBTWK503 Manage meetings
- BSBTEC404 Use digital technologies to collaborate in a work environment
Course Fees
Quality Education at a Fair Price
2,530
* - $7,500
Course Duration
18 months is allowed as the standard part time enrolment term for the Diploma of Business course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Diploma of Business
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Prior Studies at Certificate IV level
It is recommended that you have completed a Certificate IV in Business or similar qualification or have at least 3 years experience in a business environment before commencing this qualification.
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Past Work Experience
For this qualification you should have completed the Certificate IV or have relevant work experience.
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Literacy Skills
Reading Skills
You must be able to:
Interpret and analyse complex texts relevant to workplace requirements (ie policies and procedures)
Read, analyse and evaluate information and ideas to extract meaning relevant to the topic
Use different reading strategies to draw meaning for complex texts (ie identifying, questioning, previewing)
As a guide - you should have completed Year 12 schooling, or have proven workplace reading skills.
Writing Skills
You must be able to:
Clearly communicate complex ideas and information in writing
Draft complex emails, reports and letters to convey required information or ideas
Demonstrate knowledge of written structure and layout appropriate to the purpose
As a guide - you must have completed Year 12 schooling, or have proven workplace written communication skills. -
Language Skills (Spoken English)
You must be able to:
Demonstrate flexibility in spoken language by using the appropriate structure and/or strategy
Extract the key ideas or information from spoken conversations across a range of contexts
Explain complex procedures and give clear sequenced instructions to others in familiar setting
As a basic guide - you must have sufficient English speaking skills to be able to communicate effectively and professionally with your Student Adviser over the phone. -
Numeracy Skills
You must be able to:
Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts
As a basic guide - you must have completed Year 12 schooling, or have a working knowledge of basic mathematical functions. -
Digital Literacy Skills
You must be able to:
Open and use a computer application (such as your Web Browser)
Navigate a website by following instructions and follow website "links"
Type and edit text eg for both short and long answer assessment questions
Select the appropriate answers in a multiple choice list (select the correct option(s))
Download, save, edit and upload documents or files
Write, edit, send, receive and save emails
Open and use a word processing application (such as Microsoft Word or Google Docs)
Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
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Computer and Internet Requirements
You must have:
Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
Internet access with Internet Explorer 8+, Chrome or Firefox
Microsoft Office 2010 Word (or higher) and Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint)
Check your fee
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: