While ACCM College has published our Policies and Procedures here, there are certain elements that are NSW Smart and Skilled specific that we are required to ensure students are aware of prior to enrolment.
Prospective students are required to read this information as part of the enrolment process (as outlined in the Terms and Conditions).
Access to Smart and Skilled Policies
Under Smart and Skilled provider guidelines we must give each student access to the Smart and Skilled Fee Administration policy before or at the time of enrolment.
The most current Policy can be accessed at the above link.
For School Based Trainees in NSW refer to the Smart and Skilled School Based Traineeship Fee Administration Policy.
The most current Policy can be accessed at the above link.
Specific Information Required Prior to Enrolment
Evidence Required for Student Eligibility
The NSW Smart and Skilled Student Eligibility Guidelines are specific as to the types of evidence of eligibility ACCM is required to collect and/or verify as part of the onboarding process.
While some elements are collected as part of a Student Declaration on our enrolment form, others may require direct/sighted evidence.
For specific information review Section 3.2 Evidence Requirements of the Smart and Skilled Student Eligibility Policy found here.
Evidence for the following criteria may be required depending on the specific details of the Smart and Skilled Enrolment.
- Proof of Identity
- Living or Working in NSW
- Citizenship or Residency Status
- Humanitarian Visa
- Home Schooled Students
- Date of Birth
- Registration as NSW Apprentice or new entrant trainee
- Year 10 completion or equivalent (if under 17)
- Postcode for an Aboriginal or Torres Strait Islander Person who lives in a specific defined interstate NSW border areas
Repeat attempt to Complete a Unit of Competency
ACCM College does not place a limit on repeat attempts to complete a Unit of Competency.
Accordingly, there are no fees required for repeat attempts.
However, repeated attempts may be an indicator of support needs or suitability that will be addressed according to other policies and procedures.
Fee Refunds
Under Section 6.5 Fee Refunds of the Fee Administration Policy, ACCM College must have a refund policy.
ACCM College Refund Policy can be found here and also accessed via our Policy page here.
This Policy includes the following information and certain elements have been directly referenced here to meet NSW compliance requirements and to ensure students are fully aware of these policies prior to enrolment in a NSW program:
ACCM College must advise the student, prior to any fees being paid, of the 'withdrawal with no penalty' cut off date, ie the date by which the student can withdraw and refunded any fees paid at enrolment. Per the policy this date is provided by the Provider, which is ACCM College.
This requirement exists in the Discontinuing Students section (from Section 6.3 of the Discontinuing Students of the Fee Administration Policy).
Discontinuing Students are also reference in the Smart and Skilled Operating Guidelines which can be found here.
Withdrawal With No Penalty Cut off Date.
ACCM College does not have a specific No Penalty Date as our published refund policy explains how refunds are requested, calculated and applied as seen here.
From the point of approval for the enrolment (ie the enrolment process has been completed and the student has been accepted by ACCM College as a student or Trainee), an Administrative Fee is payable.
In the event any enrolment application is not finalised or approved at ACCM College's sole discretion, all funds will be refunded as a matter of policy.
The Minimum Administration Fee policy is found in our Course Fees Policy found here, under the RPL and Incidental Fees Section, Administration Fee Component in the Enrolment Fees.
The Administration Fee is $50 for private students (which includes student undertaking studies as part of a Government Subsidised program such as NSW Smart and Skilled Entitlement Program) and $250 for employer and traineeship enrolments where an enrolment fee is required.
This fee is deducted from Enrolment Fees paid in the following circumstances.
The Administration Fee will be retained from fees paid to cover enrolment administration costs in the event that an enrolment does not proceed or is cancelled e.g. due to the lack of provision of required ID or a USI or for any other reasonable reason that an enrolment is cancelled.
The Administration Fee will not be retained if the College does not approve an enrolment application for which fees have already been paid. In that event a full refund is applicable.
Full refunds are however not given after a student has been approved for enrolment. This applies regardless of whether the student cancels their course before downloading or commencing a subject, noting that significant administration effort occurs to establish the enrolment prior to that time.
A process for refunding student who withdraws from training not of their own accord.
This information is found as part of the ACCM College Refund Policy can be found here and also accessed via our Policy page here.
Located in the Refund Policies and Procedure Details Section in the Refund Request based on ACCM's Inability to Provide the Agreed Services area.
The information contained in this area is:
ACCM College takes our obligations and commitments to our learners and employers seriously.
We take great care to ensure that we can fully provide all of the services agreed upon during the enrolment or program development process.
In the unlikely event ACCM College is unable to provide the agreed services, learners and employers are welcome and encouraged to submit a refund request through our normal process.
Please provide specific details and applicable documentation regarding the services you believe were not delivered by ACCM College, so that we can handle your request promptly and fairly in accordance with our policies.
If you would like to discuss your concerns, please contact ACCM College and ask for the Director of RTO Operations
A process for a partial refund of fees (when necessary) where CT and/or RPL has been granted
This information is found as part of the ACCM College Refund Policy can be found here and also accessed via our Policy page here.
Located in the Other Refund Policies and Procedures Section in the Fee Reduction Due to Credit Transfers area.
The information contained in this area is:
a) Where a student under a specific enrolment type and program is entitled to a reduction in fees due to RPL by credit transfer, the fee will be adjusted either at the commencement of course where the fees can be accurately calculated, or upon completion of the course or by adjusting future instalments if a payment plan applies.
The fee will also include any other adjustments that are necessary.
Information on whether the student will get a refund if they withdraw from a qualification, but have completed all the requirements for a lower-level qualification, which attracted a lower fee.
This information is found as part of the ACCM College Refund Policy can be found here and also accessed via our Policy page here.
Located in the Other Refund Policies and Procedures Section in the Transfer to Lower Level Qualification or Embedded Qualifications area.
The information contained in this area is:
a) Where a student withdraws from one qualification and the units completed make them eligible for a lower level qualification, ACCM College will issue the lower level Qualification Testamur at no additional cost.
No other refund of fees will otherwise apply.
Recovery of outstanding fees
Under Section 6.7 of the Fee Administration Policy, ACCM College must have a process for the recovery of outstanding fees from a student.
This is published and required to be reviewed prior to enrolment and can be found here on our Fee Policy page.
You will find this in the Fee Collection Policy and Procedures section.
Additionally, information on ACCM's policy of Withholding Qualification Testamurs and Statements of Attainment where fees have not been fully paid can be found in our Refund Policy and Procedure Details section of the Refund Policy here.
Levying of student fees
Under Section 6.1 of the Fee Administration Policy, ACCM College will determine and publish the payment arrangements for student fees, and the student must be informed prior to enrolment.
ACCM College must collect all fees to be paid by the student (or employer) by the time they complete their subsidised training.
Additional information regarding fees can be found here on our Fee Policy page.
ACCM College must not pay the student fee on behalf of a student unless ACCM College is also the employer of the student.
