Call Centres and contact centres are a rapidly growing employment sector, offering strong career possibilities. Complete a specialist call centre course to enhance your specialise customer engagement skills.
We help you succeed in your call centre studies by giving you the support of a whole team of Student Advisers, all with real life contact centre experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.
Certificate II in Customer Engagement is the introductory course that provides you with an overview of the requirements of a customer contact centre role.
Certificate III in Customer Engagement is the course used by quality call centres as the benchmark for the training of their staff. Many College clients are call centres who offer this course to their staff.
If you have existing call centre experience and skills then Certificate IV in Customer Engagement would be the best course to develop your skills to the next step. You can select the fields you wish to focus on given the flexibility within this course, and can select leadership electives if you are seeking a Team Leader role.
The Diploma in Customer engagement is a higher level qualification that is specifically for those in a contact centre management role. It is suited to those with past or current senior call centre experience. Content looks at the key areas of planning, quality and sales; with a range of electives to tailor to your needs.
Business courses tend to have a greater emphasis on face to face customer interaction skills than the specialist customer engagement qualifications; while customer engagement qualifications allow specialist focus on the call centre industry and needed skills.
ACCM helps you succeed in your studies by giving you the support of a dedicated team of Student Advisers with real life industry experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.
Students actively comment about the supportiveness of their Student Advisers, in particular their skills at passing on their knowledge and making even the hardest subject easy to understand.
Our step by step course materials have been written by industry experts specifically for the College to give you the most relevant and useful learner information you need.
The resources give you industry insight and understanding by simplifying industry jargon and concepts, and focusing on current real world business practices.
We pride ourselves on providing high quality learner resources that set you up for success.
Our students have the opportunity to give us immediate subject reviews so we always have the opportunity to get even better.
Everything you need is a click away. Access your course materials 24/7, submit your assessments, update your contact details, view your results and see your assessors feedback.
All of the course materials are accessed online so that you can complete your subjects at a time and place that suits you. You receive your login details by email within an hour of enrolling!
You don't need to be connected to the internet all the time though – you can download and then work on the study documents offline.
If you prefer pen and paper – you can even print your assessments and then scan them when you are ready to submit.
If you really, really prefer paper and don’t have access to a printer we can print and post. A small fee applies to cover our costs to do this for you.
For a small number of courses we use specialist textbooks that will be sent to you at no additional cost.
There are no stressful exams.
Our assessments are thorough, but are self-paced and help is only a phone call away.
Activities that you are asked to do are practical and based on real life workplace experiences and needs.
You will have a Study Timetable and we will help you keep to it so that you end up with the qualification that you deserve as quickly as is feasible.
ACCM is proactive about being in touch. Your Student Adviser will make regular phone calls to check your progress and offer help.
Study online – not alone; and be supported every step of the way!
ACCM does not have strict semester dates, giving you the ability to decide when you want to start your study program.
Once your enrolment is approved your personal login details will give you access to your course materials 24/7 and allowing you the flexibility to choose when and where you study.
You can also see your personal Study Timetable and have clear goals of when your subjects are to be completed.