Call Centres and contact centres are a rapidly growing employment sector, offering strong career possibilities. Complete a specialist call centre course to enhance your specialise customer engagement skills.
We help you succeed in your call centre studies by giving you the support of a whole team of Student Advisers, all with real life contact centre experience. You will have one dedicated Student Adviser who will personally manage your program; and the benefit of a team around them to provide expert assistance in all subject areas.
Certificate II in Customer Engagement is the introductory course that provides you with an overview of the requirements of a customer contact centre role.
Certificate III in Customer Engagement is the course used by quality call centres as the benchmark for the training of their staff. Many College clients are call centres who offer this course to their staff.
If you have existing call centre experience and skills then Certificate IV in Customer Engagement would be the best course to develop your skills to the next step. You can select the fields you wish to focus on given the flexibility within this course, and can select leadership electives if you are seeking a Team Leader role.
The Diploma in Customer engagement is a higher level qualification that is specifically for those in a contact centre management role. It is suited to those with past or current senior call centre experience. Content looks at the key areas of planning, quality and sales; with a range of electives to tailor to your needs.
Business courses tend to have a greater emphasis on face to face customer interaction skills than the specialist customer engagement qualifications; while customer engagement qualifications allow specialist focus on the call centre industry and needed skills.