Academic Appeals Policy

Reviewed Jun 2020, Dec 2020, Jun 2021, Dec 2021, Updated Jun 2022, Reviewed Jul 2023, Dec 2023

Academic Appeals Policy

 ACCM College, through its Academic Appeals Policy, will:

  • Ensure that it provides an avenue for students to appeal the results of their assessments
  • Treat each application fairly
  • Ensure the principle and rules of assessment are followed.



Academic Appeals Process

  • Overview of Academic Appeal Lodgement Process

    If you are advised that a module result is Partially Assessed, but you believe you really do have the required degree of competency and you have provided reasonable proof of this to ACCM College, you may appeal that result.

    To appeal a decision you should ask your ACCM Student Adviser to have your work remarked by another Trainer/Assessor, or send this request via the Feedback page on the website.

    The task will be given to another assessor to mark. 

    The second assessor's result will be the official result. For internal development purposes, both assessment results will be compared for consistency and quality assurance purposes.

    It is expected that an appeal will be lodged within 14 days of a result; but where there is good reason for a late application this will not prevent an appeal being actioned.

  • Disagree With the Appeal Process

    If you are still dissatisfied with the outcome, you may appeal again. You will be asked to explain the reasons for the appeal.

    Your reasons for appeal must be "new." In other words there must be further explanation or evidence to be considered. You can't simply keep appealing because you don't agree with the decision.

    In this instance ACCM College will ask for an independent Assessor to review your assessment.

    You will be advised if any costs will be applicable for external review.

  • RPL Assessment Appeals

    RPL results can be appealed like any other results.

    The same process applies.

  • Appeals Without Basis

    ACCM College may not consider any appeal request, or may vary its procedures where:

    1. A reasonable and adequate response has not been provided by the student that allows the matter to be properly considered.

    2. The appeal is being raised for irresponsible, frivolous or vexatious reasons and/or where the judgement of the applicant is impaired due to a mental health condition or other condition. This means the appeal is being raised when there are clearly insufficient grounds for the appeal.

    Prior to implementing this variation an Academic Appeals Board comprising of at least 2 Directors must review the matter and agree on the approach.

  • Natural Justice and Procedural Fairness

    The principles of natural justice and procedural fairness will be followed at every stage of the complaint and appeal process.

    Applicants will have the ability to provide supporting information and evidence.

  • Types of Evidence Considered at Appeals

    Appeals will start by being a full and independent review of the evidence provided by the student in support of a competent or exemption/RPL result.

    As such the rules and principles of evidence apply.

    The Appeals Assessor must be able to identify that the student has satisfied the full requirements of the unit/s of competency.

  • Application of Complaints and Consumer Protection Policy

    A student whose academic appeal fails may initiate a formal complaint that can be actioned under the Complaints and Consumer Protection Policy.

    If the basis of the complaint is the assessment result (and the change of the result is the outcome sought) then ACCM College may not apply its Complaints Policy where in the view of the Academic Appeals Board there is no additional information and as such the complaint is vexatious or frivolous. 


Complaints and Grievance Policy