Training and Assessment Policy and Strategies

Training and Assessment Policy Details

• Responsive to Industry and Learner Needs

  At enrolment the qualification chosen will be customised to meet the student and client needs by selection of the best suited range of elective subjects.

  Where possible, generic subjects like communication and customer service will also be adjusted to be industry specific options such as Key Communication Skills in Medical Administration.

  College Validation and Industry Engagement processes will directly inform the content of learning and assessment materials to ensure industry relevance and currency.

• Skilled Trainers and Assessors

  ACCM College ensures it has sufficient, skilled trainers and assessors by:

  • Focusing recruitment efforts on obtaining industry experienced experts who would be suited to roles where they can share their knowledge and expertise with ACCM learners
  • Having structured and meaningful staff training and professional development plans and activities
  • Emphasising skills development in training and assessment activities as part of staff PD programs
  • Implementing internal quality assurance and audit processes
  • Managing student enrolment forecasts to predict staffing needs
  • Implementing work practices to enable staff to support one another and ensure students have access to multiple trainers and assessors
• Determining Student Special or Additional Support Needs at Enrolment Application Stage

  a) Prior to commencement of a course ACCM College will undertake an Initial Skills Assessment that includes identifying any LLND or special support needs of each individual.

  b) In the case of employment based enrolments such as traineeships, ACCM College will work in conjunction with workplace supervisors, as well as the Trainee, to identify and address any individual learning needs.

  It is important to note that learners across all enrolment types are not accepted as "enrolled" until all support needs have been identified and addressed to ensure we are the most suitable provider and that our delivery method is in the best interest of the learner.

  More information about ACCM College's Student Support program is also found on our website here: https://accm.edu.au/our-college/policies/support-services-policy/

  More information about Online Learning with ACCM can be found here: https://accm.edu.au/about-online-learning/

  More information about the Onboarding process available to students can be found here: https://accm.edu.au/our-college/welcome-to-accm/

• Quality Learning Materials that Receive Great Reviews

  Our step by step course materials are written by our own industry experts to give learners the most relevant and useful information needed.

  The online resources provide industry insight and understanding by simplifying industry jargon and concepts and focusing on current real world business practices.

  Learning content is developed using Universal Learning Design (UDL) principles, with relevant staff to undertake ongoing CPD training on UDL.

  ACCM College students have the opportunity to give us immediate subject reviews and feedback so we always have the opportunity to become even better.

• 24/7 Access to Learning and Assessment Materials

  ACCM provides access to our learning system 24/7, where learners are able to submit assessments, update contact details, view results and see assessors feedback.

• Meeting Training Package Requirements

  ACCM will ensure that all subjects in a given qualification address the requirements of their relevant Training Package.

  This includes:

  • Virtual computer access for IT students to complete required industry relevant case studies and practical activities
  • Access to legislation and regulatory information eg ASIC RG146
  • Simulated workplace environments that we have confirmed with industry are realistic, up to date and relevant
  • Use of case studies that address specific industry requirements and practices
  • Having communication skills assessment components in the assessment tools
  • using industry relevant software and technology
  • Offering RPL options

  Our mapping / validation processes ensure that we check that the requirements have been met.

• Training and Assessment Strategies

  a) The strategy or approach to how we deliver training and conduct assessments is determined in response to client needs.

  b) Typically a new program commences by a discussion with the prospective client about their needs. In response ACCM College will document its understanding of the needs and propose a strategy (or strategy options) to the client and seek further input or agreement from the client. Once the client agrees to one of the proposals, the finer details of the strategy are agreed to.

  c) The Strategy will address the relevant qualification, relevant units (subjects), mode of delivery and logistics related to the same, the learning and assessment materials and assessment processes. In addition, specific aspects like timetabling of learning and assessment and any adjustments to learner material or assessments will be agreed to. Logistical details are recorded at client level in the ACCM College Dashboard so that this information is available to ACCM staff as needed.

  d) ACCM College details of staff approved to train and assess specific subjects is maintained in the ACCM Dashboard, which records vocational and industry qualifications and PD. In addition, any agreed ACCM College staff member who will take on a client/program specific role is identified in Dashboard under that client/program.

  e) A formal Training and Assessment Strategy document as such does not exist as one document. It is made up of a number of documents and Dashboard selection fields that address the timetabling, staffing and resourcing of that program, the assessment methodologies, learning resources and specific client requests.

  f) Training and Assessment Strategies are supported by the Training and Assessment Policy.

• Offering and Publicising RPL

  a) Published information available to students such as this website, Student Handbook and Webclass (the student portal) will explain RPL. The RPL application for each unit of competency is available in Webclass. 

  b) In the Induction/Welcome first contact calls to students via Service One, staff will confirm that the student is aware of RPL and ascertain if they will be applying.

  c) The Initial Skills Assessment and enrolment data will show if the student has undertaken prior formal studies.

  d) An automated email is sent to all learners post-induction from the CEO to encourage them to apply for RPL if appropriate.

• RPL Assessment Process

  a) Suitably industry experienced and qualified Assessors will undertake the RPL assessment.

  b) RPL on the basis of work experience and portfolio (as opposed to Credit Transfers for past studies) will be reviewed and authorised by a Director or CEO who holds the unit TAEASS504 Develop and Implement Recognition Strategies (as recommended under the NSW Recognition Framework).

  c) Students will be advised in writing of the result.

  d) Normal assessment would take 14 days, but may take as long as 30 days depending on complexity and other workloads.

  e) Assessment includes activities to confirm authenticity of any submitted evidence. A third party report or statement will not, in isolation, be treated as adequate evidence of authenticity.

• Continuous Improvement and Quality Assurance Processes

  ACCM College has a wide range of continuous improvement systems that allow accurate determination of current standards and the ability to identify ways to improve our future performance.

  These include:

  Student Subject Feedback

  • Direct instant student feedback forms on Webclass on each subject. They have specific questions about the learning resources and assessments that ask for ratings. There are also free text comment sections. 
  • A curriculum designer reviews the feedback and identifies the action required.
  • The overall rating for that subject from all students that have completed that subject (and specific ratings and comments) is calculated as a percentage available for management to set revision priorities and staff to review for validation or update activities.
  • Validation priorities are informed by the ratings - with low ratings triggering a higher review priority.
  • The rating level percentage of each student is visible to their Student Adviser so that specific questions can be asked about how to best meet that students needs.

   Mid-Course Survey/Activity

  • Students are provided a survey at the approximate mid-point of their program 
  • This information will collect information on ACCM's support, learning system, course materials, practical application of skills and learning outcomes (thus far).
  • A secondary activity, specific to Trainees, provides information on currency of skills and potential changes to industry.
  • Survey results are monitored by the Compliance Team and acted upon accordingly. 

  Classroom Evaluations (as appropriate).

  • Each classroom participant is provided a feedback form for each day of class
  • These are evaluated to ensure class and individual needs are being met

  Assessor Observations

  • ACCM College Assessors can lodge "issues" against that subject which will then be investigated and prioritised.
  • High priority issues will trigger a subject to be revised immediately
  • Low priority issues will be addressed immediately if able to be done or at the next subject validation

  Client Feedback

  • Client requests that can be immediately addressed will trigger an update to that client's Training and Assessment Strategy
  • Industry input is regularly requested as part of subject revisions. Where practical written commentary on draft resources is obtained from clients.
  • Where appropriate client meetings are conducted to debrief the current or last delivery program and identify changes for the future

  Validation / Moderation Activities

  • All ACCM Trainers and Assessors are scheduled as part of the professional development to participate in validation sessions.
  • A key aspect of the validation session is to confirm consistency of assessor "marking". This ensures students of reliability between the marking approaches of different assessors.
  • Refer to the Validation Policy in the ACCM Knowledge base for more information

   Subject Legislative Impacts

  • Applicable ACCM College subjects are "tagged" with the range of legislation that applies to that subject. 
  • When that legislation is amended this allows all subjects affected to be immediately updated
  • This also informs ACCM staff of legislation that should be reviewed for potential course updates

  Internal Audits 

  • Assessment / marking standards are in place. These are used as the benchmark for mandatory monthly audits to determine marking quality
  • Failure to make regular contact to students is identified by the ACCM College system, ensuring that students are not missed or forgotten
  • Compliance audits for State / Territory Contract requirements.  There are a wide range of requirements outside the 2025 ASQA standards that are required to maintain compliance with state and territory funded contracts.  These are monitored to ensure ongoing compliance and are subject to external audit.

  Staff Monitoring and Supervision

  • College trainers and assessors work in small teams with close access to their Team Leader. This facilitates support and day to day training and improvement.
  • With student consent, call monitoring will be undertaken to enable new staff to actively listen in to student interactions with experienced staff while they are being trained.
  • Also with student consent, call recording can be implemented if that level of staff supervision is needed.

  ACCM College Policies and Procedures

  • ACCM College has standard procedures for nearly all key activities. Staff have access to these either as published on the website or the internal intranet
  • Frequently accessed policies are available via Quickhelp on their Dashboard
  • At staff meetings staff are actively encouraged to identify improvements in current procedures
  • Specific staff may be assigned "projects" to review an existing procedure and recommend improvements

   

   

• ACCM Quality Assurance (QA) Requirements

  Quality Assurance Policy

  ASQA Standards for RTOs (2015), as well as various State-level compliance factors, require all RTOs to adhere to the Rules of Evidence.

  Specific information on these Rules can be found here:

  https://www.asqa.gov.au/course-accreditation/users-guide-standards-vet-accredited-courses/accredited-courses-guide-appendices/appendix-7-rules-evidence

  Essentially, the Rules of Evidence requires RTOs to ensure for elements:

  Validity

  The assessor must be assured that the student has the skills, knowledge, and attributes as described in the unit of competency and associated assessment requirement.

  Sufficiency

  The assessment must be assured that the quality, quantity, and relevance of the assessment evidence enable a judgement to be made of a student’s competency.

  Authenticity

  The assessor must be assured that the evidence presented for assessment is the student’s own work.

  Currency

  The assessor must be assured that the assessment evidence demonstrates current competency.  This requires the assessment evidence to be from the present or the very recent past.

   

  Implementing the ACCM QA Program

  As part of ACCM’s ongoing quality assurance program aligned with the Rules of Evidence, a learner’s recent submission(s) may be reviewed by another assessor or selected for further assessment.

  The purpose of a further assessment review is to ensure completion of our assessment materials has achieved the required level of demonstrable competence in the unit/s undertaken.

  This QA verification will be achieved through a 20-30 minute Competency Conversation, where one of our assessors will conduct a verbal discussion with the learner regarding key points, questions or elements of their assessment submission. 

  The assessor will verify that the learner is not logged onto their Webclass account for the duration of the conversation, to ensure the depth of the learner’s competency.

  Topics will be drawn from the assessment questions previously completed by the learner, relating to the Units of Competency addressed in the selected Subject.

  The results of this Competency Conversation will provide ACCM with additional validity, authenticity, sufficiency and currency of the learner’s skills and knowledge.

  Competency Conversation results may also identify areas where additional learning and/or further assessment is required. At that point, the learner will be given the opportunity to conduct further learning opportunities and re-attempt identified assessment activities.

• Student Computer, Internet and Contact Requirements

  ACCM's delivery method is online, requiring our learners to have the appropriate resources and information technology systems to ensure quality training and assessment delivery.

  This includes:

  • Access to a Desktop Computer or Laptop
  • Some course work may be completed via mobile devices
  • Internet access with Internet Explorer 8+, Chrome or Firefox
  • Microsoft Office 2010 Word (or higher) and subject specific Microsoft Office products for chosen electives (i.e. Excel or PowerPoint)

  Each Course page on this website contains the specific requirements needed for that qualification under "Computer and Internet Requirements."

  In addition, there are compulsory contacts and interactions with College staff that form an important part of the learning and assessment process.

• Webclass Security Questions to Verify Authenticity

  Registered Training Organisations must ensure the Authenticity of our student’s work. 

  This means verifying that the person who is enrolling, training and assessing is the same person that will be issued with a qualification or statement of attainment.

  We do this in a number of ways, some of which we do not publicise.

  a) Secret Questions

  As part of your enrolment process you will provide the answers to three (choosing from eight) Secret Questions.

  As you progress in your studies, a secret question will be randomly asked while you are answering questions in an assessment.

  This is to verify that it is you answering the questions.

  Please understand, there will have been no cause to doubt that it is you, however the rules of authenticity require us to periodically verify the authenticity of our students in a practical way.

  You will have up to three attempts to answer the question correctly.

  If you answer the question incorrectly too many times, you will be returned to the enrolment overview page and see a banner informing you to contact the College to have the assessment unlocked.

  Once you have had your questions unlocked by an ACCM staff member, the system will ask you to re-enter your question answers when you log back on.

  If you have any questions at all, give the College a call and we'll do all we can to help.

  b)