Financial Services Certificate IV FNS41820
EXPAND YOUR FINANCE CAREER OPTIONS WITH THE SKILLS KEY TO SUCCEED IN A RANGE OF FINANCE RELATED ROLES
The Certificate IV in Financial Services will take your to the next level of their career in the finance and banking industry. This qualification focuses heavily on professional ethics and compliance, risk management strategies, customer service and resolving customer disputes. This course also further develops your staff’s leadership and management skills and professional development abilities. This qualification is ideal for a range of banking roles such as senior tellers, customer service officers and branch supervisors who are interested in taking their next career step.
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Subject Choices
offered under the Certificate IV in Financial Services
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
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Professional and Compliant Financial Work Practices
This subject looks at the skills necessary to work competently and within the rules and codes that are fundamental to a role in finance.
Applying the principles of professional practice includes:
- taking care of your safety and the safety of others
- giving your best and getting the best of others through effective communication
- quality service procedures to help you give quality, compliant service to customers
- specific procedures to help deter the criminal activity
- the compliance framework that is key to this industry, including privacy of information and codes of practice
- learning opportunities to help you get the best from your role
- taking care of your safety and the safety of others
This subject looks at each of these skills and builds your awareness of how you can maintain professionalism and compliance in your role.- Unit(s):
- FNSORG411 Conduct individual work within a compliance framework
- FNSINC411 Conduct work according to professional practices in the financial services industry
- BSBPEF401 Manage personal health and wellbeing
- BSBPEF403 Lead personal development
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Ethical Practices in Financial Services
Ethics, compliance, and risk form the foundation of financial operations. This subject explores the skills needed to apply ethical principles in financial decision-making and maintain work practices that align with both regulatory requirements and the organisation’s risk management strategies. Through case studies, learners will examine how to apply ethical frameworks to assess, implement, and evaluate courses of action in response to ethical and compliance situations relevant to the finance sector.
- Unit(s):
- FNSFMK515 Comply with financial services regulation and industry codes of practice
- FNSRSK411 Apply risk management strategies to own work
- FNSINC514 Apply ethical frameworks and principles to make and act upon decisions
- FNSINC513 Identify and apply complex ethical decision making to workplace situations
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Deliver a Professional Service In Finance
- Unit(s):
- FNSCUS403 Deliver a professional service to customers
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Mid Course Activity
This survey is an important opportunity for you to tell ACCM College about your learning experience so far. By formally seeking this information at the mid-point of your course, ACCM College can help shape your learning outcomes to better ensure your professional development goals are met.
- Unit(s):
- MID-SURVEY Mid Course Survey
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Dispute Resolution in Financial Services
- Unit(s):
- FNSCUS412 Resolve disputes
- BSBOPS305 Process customer complaints
- FNSPIM410 Collect, assess and use information
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Exercising Good Leadership
This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.
- Unit(s):
- BSBLDR411 Demonstrate leadership in the workplace
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Building Effective Teams (E)
Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.
- Unit(s):
- BSBLDR414 Lead team effectiveness
Course Fees
Quality Education at a Fair Price
5,000
Course Duration
40 weeks is allowed as the standard part time enrolment term for the Certificate IV in Financial Services course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Certificate IV in Financial Services
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Prior Studies at Certificate III level
It is recommended that you have completed a Certificate III in Financial Services qualification, or have at least 2 years of experience in banking or financial services work before commencing this qualification.
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Past Work Experience
It is recommended that you have completed a Certificate III in Financial Services qualification, or have at least 2 years of experience in banking or financial services work before commencing this qualification.
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Literacy Skills
Reading Skills
You must be able to:
Interpret and analyse complex texts relevant to workplace requirements (ie policies and procedures)
Read, analyse and evaluate information and ideas to extract meaning relevant to the topic
Use different reading strategies to draw meaning for complex texts (ie identifying, questioning, previewing)
As a guide - you should have completed Year 12 schooling, or have proven workplace reading skills.
Writing Skills
You must be able to:
Clearly communicate complex ideas and information in writing
Draft complex emails and letters to convey required information or ideas
Demonstrate knowledge of written structure and layout appropriate to the purpose
As a guide - you must have completed Year 12 schooling, or have proven workplace written communication skills. -
Language Skills (Spoken English)
You must be able to:
Demonstrate flexibility in spoken language by using the appropriate structure and/or strategy
Extract the key ideas or information from spoken conversations across a range of contexts
Explain complex procedures and give clear sequenced instructions to others in familiar setting
As a basic guide - you must have sufficient English speaking skills to be able to communicate effectively and professionally with your Student Adviser over the phone. -
Numeracy Skills
You must be able to:
Interpret, comprehend and use a range of everyday mathematical information in familiar and routine contexts
As a basic guide - you must have completed Year 10 schooling, or have a working knowledge of basic mathematical functions. -
Digital Literacy Skills
You must be able to:
Open and use a computer application (such as your Web Browser)
Navigate a website by following instructions and follow website "links"
Type and edit text eg for both short and long answer assessment questions
Select the appropriate answers in a multiple choice list (select the correct option(s))
Download, save, edit and upload documents or files
Write, edit, send, receive and save emails
Open and use a word processing application (such as Microsoft Word or Google Docs)
Open and use a spreadsheet program (such as Microsoft Excel or Google Sheets) depending on electives chosen
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Computer and Internet Requirements
You must have:
Access to a Desktop Computer or Laptop although some course work may be completed via mobile devices.
Internet access with the latest version of Microsoft Edge, Chrome, Safari or Firefox.
Microsoft Office 2010 Word (or higher)
Subject specific Microsoft Office products for chosen electives (ie Excel or Powerpoint).
Note: We do not support other applications like Pages or Numbers.
Check your fee
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: