ACCM College Webclass User Guide

When you enrol with the College, your login details will be sent to your email with your ‘Enrolment Application Receipt Confirmation’.  

If you have not received your Enrolment Application Confirmation email, please check your Junk Mail or Spam folder before contacting the College.

Please Note: Returning students will remain with the same username and password as their previous enrolment with the College.

The Rules of Evidence under the 2015 Standards for Registered Training Organisations require all RTOs to ensure the Authenticity, Currency, Validity and Sufficiency of our student’s work using a variety of methods.

What is Authenticity?

The ability to verify that the person who is enrolling, training and assessing is the same person that will be issued with a qualification or statement of attainment.

For more information on the Rules of Evidence, you can visit our published policy here: https://accm.edu.au/our-college/policies/tas/ under ACCM Quality Assurance (QA) Requirements.

As part of your enrolment process you will provide the answers to three (choosing from eight) Secret Questions.

As you progress in your studies, a secret question will be randomly asked while you are answering questions in an assessment.

This is to verify that it is you answering the questions.

Please understand, there will have been no cause to doubt that it is you, however the rules of authenticity require us to periodically verify the authenticity of our students in a practical way.

You will have up to three attempts to answer the question correctly.

If a you answer the question incorrectly too many times, you will be returned to the enrolment overview page and see a banner informing you to contact the College to have the assessment unlocked.

Once you have had your questions unlocked by an ACCM staff member, the system will ask you to re-enter your question answers when you log back on.

If you have any questions at all, give the College a call and we'll do all we can to help.

Alongside your login details, a link to our learning platform, Webclass, will also be attached to your ‘Enrolment Application Receipt Confirmation’ email.

However, you can also access Webclass using the 'Webclass'  button on the top right-hand side of our website.

Once you open Webclass, you will be directed to the login page. Please input your details into the provided spaces and select the login button on the right-hand side.

If you have forgotten your login Username or Password, you can request this information via the login page.

If you select the ‘Forgot Password'  link, you will be prompted to type in your Webclass username.

Doing this will allow the College to email you a link to update your Webclass password.

Simply select the link and update your details!

If you have forgotten your Username, select the ‘Forgot Username’  link on the Webclass login page. This will prompt you to input your email address where we will email through your Webclass username.

You can also update your password once you have logged into Webclass. After you log in you will be directed to the Webclass Home Page. To the left of this page is the Menu bar.

Select the ‘Options’  tab located near the bottom of the menu bar:

The options tab will have a section dedicated to changing your password:

To log out of Webclass, refer to the Webclass menu bar on the left hand side, and simply press 'Logout'.

When you log into Webclass, you will see this menu on the left side of your screen:

Webclass – this will take you back to the home page of Webclass

My Courses – this will take you to any courses you are currently enrolled in, as well as any archived courses you have completed in the past

Nominations – this folder lists any nominations you've received for Student of the Month

Government Forms – this folder contains copies of important forms to be kept such as enrolment forms or student invoices

Apply for RPL – this link will allow you to submit an application for Recognition of Prior Learning

Contact Information – this link will allow you to update your contact information as well as an area to input your USI (Unique Student Identifier)

Options – this link allows you to change your password

Logout – this link will log you out of Webclass

This section includes helpful videos that show you how to use Webclass.

The Getting Started video shows the basics of using Webclass to complete coursework. There is another video called ID and ISA, that guides you through how to upload your identification and how to complete  the Initial Skills Assessment.

The Notifications section will give you important warnings or requests that you will need to be aware of throughout your studies. In this section, you will also see Upcoming Events. This displays if you have any upcoming bookings such as coaching sessions or role plays scheduled.

The Latest News section will display our contact details if you need help, and any other ACCM College news and tips.

To access the My Courses page, select the ‘My Courses’ tab on the left-hand side, under the Webclass menu bar.

The My Courses page is where you will spend most of your time throughout your studies. On this page you will find your Administration Tasks, Course Learning Materials and Assessment Activities, Subject Due Dates, Course Start and End Dates and all other key information required for you to successfully complete your qualification.

If you are a returning student to the College, when you select the 'My Courses'  tab, you will be directed to a page that contains all the Active Courses you are currently enrolled in, as well as a list of any Archived Courses. Archived courses are any courses you have completed with ACCM in the past. If you would like access to any of your archived courses, please give us a call.

To access your current course material, simply select your active enrolment under Active Courses and you will be directed to the My Courses Page.

On the right-hand side of the My Courses Page you will see a box called ‘Course Details’. This is where you will be able to see who your Student Training Adviser is. To ensure you are provided continuous support throughout your studies, your Student Training Adviser has been assigned to you to as your main point of contact with the College. It is their role to assist you throughout your studies.

Below your Student Training Adviser, you will also see your Weekly Question Goal, Current Employer and Supervisor and your Course Start and End Dates.

On the right-hand side will also see ‘Course Help’  Box. This outlines the Colleges phone number to call should you need assistance, your Student Training Advisers email should you need to reach out to them, as well as PDF copies of this Webclass Guide, the Student Handbook and a detailed guide of all your core and elective subject choices.

When you enrol with the College you will need to verify your email address.

A red banner will appear at the top of Webclass to flag to you when this task must be completed:

Simply select Confirm Email on the banner and this will direct you to the Contact Information page. On this page you will see another red bar, indicating that you need to verify your email. Select the Send Verification Email button. This will allow us to email you instructions on how to verify your email.

The bar should turn green and indicate what email the verification email has been issued to you.

After a few moments you should receive a Verification Email to the allocated email address.

Select Verify Email, and you will be directed back to the Webclass login page, and your email verification will be completed.

There are several administration tasks you will need to complete to finalise your enrolment with the College. This includes verification of your Identification Documents. This is required by the government to confirm your eligibility.

Please Note: If you are not a trainee, or part of a government or subsidised program, you do not need to provide us with anything other than your USI.

Your Identification Documents will be verified on Webclass. Refer to the My Courses Page and select your Active course (if required). The ID Documents tab can be seen under the Administration heading. 

Select the Verify button. This will direct you to our ID Verification platform: Green ID. Once you select verify, simply input the required identification information presented (Driver's License and Medicare card) and submit.

If you do not have a Medicare Card and/or Driver's License, don't worry! There are other forms of identification we can review. Such as:

• Birth Certificate
• A government issued Photo Card (Firearms or Proof of Age Card)
• Rates, Gas, Electricity, Phone Bill or Car Registration
• Bank Account Statement
• Concession Card

For further information regarding our Identification Document Policies please see here:

https://accm.edu.au/our-college/policies/usi/

Your Initial Skills Assessment is an important part of your enrolment process. Completing this document helps us get to know you better, understand your goals, determine any opportunities for Recognition of Prior Learning (RPL), and forms the foundation of a Language, Literacy and Numeracy (LLN) Skills review.

To get started with your Initial Skills Assessment, you will need to go onto the My Courses Page, then click into your current course. On this page you will find the Initial Skills Assessment under Administration. Click Start to begin.

Take care to read and answer all the questions fully and to select save after each question. Once you’ve completed the final question, click Save Section to save your work. Once this is fully completed, click on the ‘Submit’ button in the bottom left corner of the page.

Please Note: Your Initial Skills Assessment will not be marked as completed until your Induction with a member of the Service One team is completed. The Service One team will be in contact with you to discuss booking your Induction shortly after you enrol with the College.

This activity will be completed during your induction with a member of the Service One team.

As part of your conversation, you will be assessed on your Active Listening skills. You do not need to do anything more than speak to a member of the Service One team. Like your Initial Skills Assessment, this Role Play is an aspect of the Language, Literacy and Numeracy (LLN) review.

To show your language and active listening abilities, the following skills should be demonstrated during your conversation:

• using verbal cues like uhuhh, mmm
• waiting until the other person finishes speaking
• asking relevant questions
• paraphrasing and summarising their points

The Upfront Assessment of Needs is an initiative of Skills SA - Department of Education.

The UAN is designed to ensure each learner in a Skills SA subsidised program is suitable for the program they wish to complete.

This in-depth process is designed to look at a range of factors surrounding the concept of suitability and supporting learner needs.

You can learn more about this mandatory government requirement here

Once you have navigated to your current enrolment, you will see a list of all the subjects you will be completing as part of your qualification.

Subject Overview – Under each open subject you will see an overview. This overview enables you to start or continue on with your coursework, access your Training Record Book/Practical Evidence Record, access your Supervisor Checklist and also provide you with links to optional course materials to help with your studies. You will also see an area where you can provide feedback about that subject once completed.

Due Dates – Each subject has an individual due date assigned. Should you need an extension, please give your Student Adviser a call to discuss. You will see each of these due dates in Webclass next to each of your subjects.

Locked Subjects – You will only have two subjects open at one time. As you submit and gain a Competent Result for these subjects, new subjects will be unlocked for you.  Any subjects that are locked will appear with a padlock icon like the below.

Section Overview Page – When you select a subject, you will find that your course material is divided into sections and these sections will appear on the Section Overview page. You must complete all sections to complete the subject.

Locked Sections – Our materials are intended to be completed progressively. It is important that you complete your study in sequence to ensure you don’t miss critical information from earlier sections. You are only able to have 5 active sections at one time. As you complete sections, another one will open. You will see the below in Webclass if a section is locked.

Once you have pressed Start on your Subject, you will be taken to the Section Overview Page. Within each section, you will find your course materials first, then a series of questions and assessment activities to complete underneath.

Read and answer all the questions fully, (remember to select Save after each question) and when you reach the bottom of each section select the Save Section button to save your work and move on to the next section.

Remember – you will notice some sections are locked. It is important that you complete your study in sequence to ensure you don’t miss critical information from earlier sections. You are only able to have 5 active sections active at one time. As you progress and complete sections, new ones will automatically open for you to view and complete.

Throughout your studies, you will come across various types of assessment activities and questions. Types of questions/activities you can expect are:

Multiple Choice Questions – Multiple Choice Questions will assess foundational and required knowledge for your qualification.

Short Answer Questions – Short answer questions will also assess foundational and required knowledge, as well as your current experience, skills and analysis abilities.

Reports or Longer Text Responses – These questions require you to demonstrate critical thinking, judgment and recommendations

Case Studies – Case Studies will require you to show the application of knowledge and understanding across realistic contexts and a range of situations. This may include problem solving.

Practical Activities – These are tasks that are required in the unit and presented as a final product to be assessed.

Workplace Research – This will be questions where you are required to research specific workplace policies and procedures and show your understanding of their application

Competency Conversations – We will verbally ask you questions to allow you to demonstrate your knowledge and understanding.

Role Plays/Skills Checks – Role Plays or Skills Checks will provide you with the opportunity to demonstrate your skills practically to the College. Role Plays will appear as a question within your subject with all the details you need to successfully complete the activity. You will need to contact the College to book this activity with a Student Training Adviser.

As you complete a section you will see specific colours in the Progress Bar, which gives you information about what you’ve finished or still needs to be done:

Green – This is a multiple-choice question and automatically assessed by the system. If you have answered it correctly, it will be shown in Green. This can also be a written question or activity that has previously been assessed by the college and marked as correct.

Red – If a multiple-choice question is incorrect, it will show in red and you will need to reattempt the question.

Blue – This is a written question or an activity that requires you to upload a document. This question will be reviewed and assessed by an ACCM assessor once you complete and submit the task for review.

Grey – This question hasn’t been answered yet.

Purple – This is a written question or an activity that has been skipped.

Training Record Books (TRB)

Learners enrolled as a Trainee (including Existing Worker Trainees) are required to keep and maintain each Training Record Book for the duration of their traineeship and to show it to their employer at regular intervals. You will download the Training Record Book at the beginning of every subject. 

In most cases a log over a minimum of 30 days is required for each subject.

In the Training Record Books, you will record the types of activities that you have undertaken at work with particular focus on the new tasks you have learned in each subject throughout your course.

You should complete these details over the period of the subject (or a minimum of a month).

Your options are to update it using a word processing program or printing and then scanning it as you complete it (or take photos if necessary).

You will continue with the subject while maintaining your record book.

You will upload the completed document as indicated at the end of the subject

Practical Evidence Records (PER)

Learners who are not a trainee, which include private students, government subsidised entitlement students, employer sponsored students and Short Course students will complete a PER for each subject

In the Practical Evidence Record , you will be asked to explain how you have demonstrated various subject-related activities at work (this may include previous workplaces) or in your personal life.

Your options are to update the PER using a word processing program or printing and then scanning it as you complete it (or take photos if necessary).

You will continue with the subject while maintaining your record book.

You will upload the completed document as indicated at the end of the subject

Note for those NOT CURRENTLY working:

Practical Evidence can sometimes be obtained from later subjects, as well as activities in your personal life.

Therefore, you may not be able to provide this evidence until you have completed later subjects.

If this is the case, talk to your Student Adviser, and once your assessment has been completed, go ahead and upload it - and at a later date upload the PER document to complete the subject.

If you are having difficulties

If you are having trouble finding an opportunity to complete any of the activities contact your College Student Adviser for guidance.

The activities listed in the TRB or PER are not the full extent of opportunities to demonstrate your competence.

Your Student Adviser can help you close any gaps and find suitable alternatives.

The support you receive from your Supervisor is critical to your Traineeship!

Why?  Because they ensure you have mastered the on-the-job skills you need to thrive in your industry!

At the end of each Subject, you will ask your Supervisor to complete the Supervisor Competency Agreement that confirms you have each of these critical workplace skills.

The Supervisor Support Pack was designed to help your Supervisor determine workplace competency with confidence by offering suggestions on ways you can practice and demonstrate those industry skills to them.

And remember, demonstrating workplace competence on the job to standards is the foundation of a VET Traineeship.

Workplace competence means that you have completed each task or skill listed within the Checklist to their standards or organisational requirements. 

Preferably in a range of contexts and shown over time.

At the end of each Subject in the Supervisor Competency Agreement Section, you will see these Packs.  You should download them as soon as you start a subject and give them to your Supervisor.

The instructions on the form will help, but we've added a bit more here for you to know as well.

The first “line” of each skill in the Support Pack is taken directly from the Supervisor Competency Agreement and is often copied directly from the applicable Unit of Competency. 

These are not always written for clarity or understanding by the authors; however, there is benefit in leaving them as originally written.

To assist your Supervisor, a “plain English” explanation is also provided for the Competency criteria to minimise possible confusion, provide valuable context, and provide additional information as needed.

Finally, your Supervisor will find some suggested activities you can complete, that is intended to create opportunities for your Supervisor to directly observe their workplace competence. 

These may not be an exact fit for your workplace but should give your Supervisor a great starting point.

If you or your Supervisor need any additional help finding opportunities that relate to your workplace and specific operating environment, please reach out to us straight away and we’ll do all we can to help you.

It is a government requirement for Traineeships that your employer signs off on your workplace / on-the-job competence for each Unit/Subject in your program.

This means, that once you have completed each ACCM subject (also know as theory work), that you must be able to demonstrate those skills in the workplace.

This is formally known as "workplace competency".

For each Subject, you will need to download the Supervisor Checklist - Supervisor Competency Agreement and give this to your employer.

This is found in the last section of each Subject, which normally begins with "Completing the".

If you are working with a Group Training Organisation, check with your Field Officer on who should complete this important document as it varies from Host to Host.

You may also need to print a hard copy of any assessment pages that require supervisor signatures.

Once you have demonstrated competence to their satisfaction, ask your employer/supervisor to compete the competency checklist, provide a written signature and other listed details.

Please note: your employer's signature must be a real signature or a digital signature. It cannot be a typed signature using a computer font.  This will be rejected by State Training and returned for correction.

Once the document has been completed and signed, upload it into the appropriate question, then lodge it on WebclassM with your assessment. 

Supervisors and Trainees must have signed all Supervisor Competency Agreements and the Training Plan before the Traineeship can be finalised.

Students enrolled in an Information Technology qualification will also be provided access to a service called EduLab. EduLab is a third party platform, where our IT Student Training Advisors have set up virtual machines for IT students to complete various activities. These are integrated within your subjects and known as Lab’s.

You will need to request access to a Lab in order to complete these activities. When you come across a Lab, you will be asked to email EduLabIT@accm.edu.au to be provided access.

Labs can take up to 72 hours to set up, so it is important that you request access as soon as you come across a Lab section.

Labs only remain active for 3 months, meaning you must complete and submit your answers before the 3 month window expires.

If you fail to complete all activities within the allocated time frame, all data will be automatically deleted by the Host Owner.

If this occurs you will need to contact the College to request access to your Lab again and redo any work you have completed previously within the Lab. ACCM College has no ability to retrieve your data or progress. 

For students completing Accounts Administration or Accounting and Bookkeeping qualifications, there may be practicals that require you to access Xero or MYOB trial versions. Within your course materials, we provide you with full instructions on how to set up your trial versions and how to navigate the software.

MYOB – this trial version is active for 6 months from the day you set it up. Every time you log in, you will see how many days are remaining in a banner across the top of your page.

Xero – you only have 30 days before the trial version resets and removes all entries you have made. It is critical you undertake this within 20 days to allow time for marking and corrections. If Xero resets before you are assessed as competent, you will have to undertake the activities again.

Once you have completed all the sections listed within a subject, you can submit it for marking. Prior to submitting your work, make sure you have checked each section so that no questions are unanswered, incorrect or skipped; as indicated by the icons and colour marking system.

A submit button will then appear at the end of the assessment task after the Comments to the Assessor section. Select this button, and your subject will be sent for marking.

Please Note: The Submit button will not appear until you have completed all required coursework within your subject. You can also request for your subject to be marked even if it's not fully completed, to see how you're tracking!

You will notice the word Submitted is displayed within the first line of the subject you have submitted. This means your task has gone through for marking and is being assessed. Whilst your subject is being marked, you will not be able to access it.

Once an ACCM Student Adviser has assessed your task, you will receive your results and feedback via email.

You can then log into Webclass, re-access your subject and review your results.

If your task is assessed as Competent, you will see the word Completed displayed within the first line of your subject. It will look similar to the below in Webclass:

If your task is assessed as Not Yet Competent, you will notice the word Assessed is displayed within the first line as well as a yellow button display 'Reattempt'. This means there will be areas to review, revisions required, or sections left to complete. In Webclass, you will see similar to the below:

When you press the Reattempt button, your subject will open back up and you will see areas that you will need to review.

Green – These questions are correct! They may be a system assessed question, written question or activity, but have been assessed as Competent.

Red – If a system assessed question is still incorrect, it will show in red and you will need to reattempt the question.

Blue – This is a written question or an activity that you have reattempted. This question will be reviewed and assessed by an ACCM assessor once you complete and resubmit the task for review.

Grey – This question hasn’t been answered or attempted yet.

Yellow – This is a written question or activity that requires some revision. You will find feedback from your Assessor that will provide guidance or information that will help you revise your answer.

If the guidance and feedback you are given doesn’t help you or you want to discuss the result, please give us a call straight away.

If you wish, you can also arrange a coaching session for additional support. Just give your Student Adviser a call and we’ll book a session as soon as possible!

At the end of each subject, you will find an area which allows you to submit optional feedback about the subject. This covers the learning materials and resources, assessment questions and activities, achievement of your learning outcomes and any other relevant feedback you may have. To submit your subject, simply press ‘Start’ next to ‘Feedback - Subject Feedback’.

Once you’re in the feedback section, please think about the subject you’ve just completed, then read and answer each question.

If throughout your subject you notice any errors (typographical mistakes, poor formatting etc), or if you have any suggestions about a task, you can also let us know by contacting your student adviser or sending any email to contact@accm.edu.au.

This is key to online study.

Online learning can be a challenge because the motivation and discipline all must come from you.

One way to keep motivated is remember why you started your qualification; what are you working towards?

Having your end goal in sight can help you keep on a steady path.

If you aren't feeling motivated...reach out to your Student Training Adviser and they can help you reclaim your interest in your studies.

As part of your induction process you will have been shown how to work with Webclass.

While we designed it to be intuitive and easy to use, we want you to feel comfortable asking for help.

Before you jump into your course work, get comfortable with the key features of Webclass and about online study with ACCM such as:

• Using our online learning portal, Webclass
• Accessing course materials as well as additional learning materials we provide to enhance your learning journey
• Types of Assessment Methods and Skills Checks you will complete as part of your course
• Access to a computer, internet and software relevant to your course
• How and when to contact ACCM College for help

Setting goals is a fantastic way to keep on track with your studies at ACCM College.

Having an overall goal is a great way to aim high, however breaking that big goal into smaller, more manageable goals can help put you on a good pathway to success.

It can also make that big goal seem more manageable and realistic!  

In fact, you will notice that we designed our Subjects into manageable sections for a reason.

These "bite sized" sections allow you to tackle one topic or aspect of the subject at a time.

SMART Goals

Setting SMART goals can also be very effective to ensure the goals you set are measurable, realistic and enable you to really see how far you’ve come!

S – Specific: who, what, where, when, why

M – Measurable: you can’t improve what you don’t measure

A – Achievable: it may be challenging, but it shouldn’t be impossible

R – Relevant: closely connected to your objective

T – Timed: a completion date or timeframe holds you accountable and on track

It is also important to ensure you set up your study time to suit your needs.

Ensuring you create a study schedule that is regular and consistent, whilst taking into consideration your subject due dates and qualification end date.

Goals can be as simple as completing a set amount of sections, or completing a subject by a certain date.

To help with this, we have a weekly question goal that is worked out based on your qualification and the time remaining in your course.

If you stick to this weekly goal, you will reach your qualification!  And that is what its all about.

It is important to know how many hours you need to dedicate to your study.

This all depends on two things. Firstly, the course you choose to enrol in and secondly... you!

The following is just a guide, but it should give you an idea of how many hours a week you will need to dedicate to your formal studies:

Certificate III - 3 to 4 hours each week

Certificate IV - 4 to 5 hours each week

Diploma - 4 to 5 hours each week

Here are some other important factors to consider:

Study Session Length 

Would you prefer a bigger block of study time, or would it work better to break it up into smaller sessions? Remembering that it’s a good idea to give yourself a good amount of time to sit down, read through the learning materials to ensure you understand everything and complete questions and activities without rushing.

Study Session Time

Think about what time of day would suit your study needs. Are you a morning person and focus better first thing in the morning? Or would the afternoon help you study more efficiently.

Type of Study

The way we study varies from person to person. Some people learn by reading materials then summarising it by writing things down, others learn by watching then doing. We have a range of learning materials that suit various learning styles. Finding out how you learn is paramount and will ensure you make the most out of your study sessions.

Please remember...

ACCM also wants to support you with one-on-one coaching sessions over the phone or via video call.

if you need assistance with a particular question, or you may just need to talk things out to look at the question with a different perspective, we are there to assist.

Just reach out to your Student Adviser! They or another member of our team will do all we can to assist!

Having all the right tools from the start is key to making study as easy as possible.

Making sure you have a reliable, high speed internet connection, a laptop, computer or tablet, access to the appropriate software needed for your qualification, and any stationary you require to help you with study.

Also consider any software programs you may need access to depending on your qualification may include Word, Excel, Powerpoint, Xero or MYOB.

Please remember that both the free trial versions of Xero and MYOB have expirations, so factor that into your work.  We would hate to see you lose any of your work when the trial period runs out.

You should also consider setting up appropriate folders on your computer to safely save any Word or Excel documents needed for an assessment activity, then setting up an email folder for any correspondence you get from the College.

Your Student Training Adviser will support you as you progress throughout your course, and can guide you with study ideas to help set you up for success.

They can provide support via phone, email and video with:

• Training and coaching support
• Assessment revisions and clarifications
• Applying your new skills on the job
• Motivation and engagement

Please make the most of this support and reach out whenever you need any assistance and we’ll help you.

Traineeship Support in the Workplace

It is also a great idea to know who you can go to in your workplace should you need help (especially if you are a Trainee or completing your qualification as part of your Employment).  

Your Supervisor is a great place to start and has a significant role in your Traineeship success.

We have also created Supervisor Support Packs which will help your Supervisor in how to best support you through your studies.

This includes suggestions on how you can use various workplace activities and tasks that will help you demonstrate your on-the-job competence.

If there are any concerns or questions relating to how you apply the skills you have learned in the workplace, please give us a call.

It is super important to reflect on what you’ve learnt and your achievements throughout your study.

Every time you achieve a study goal, whether this is completing a certain section or subject – reward yourself with something meaningful to you.

It could be as simple as a chocolate, or a walk in the sun!

This will motivate you to keep going, especially during those times when you don’t have much time to study.

Remember, we have built this course so you can do it in small steps...that eventually reach your goal.

ACCM is proactive about staying in touch with you.

As part of your enrolment onboarding, you will have received a lot of information and support from our Service One team.

You may also already have been introduced to your Student Adviser who will help you throughout your qualification.

Which means you know we will be reaching out to you!

You will continue to receive regular phone calls, emails and SMS to check your progress and offer help.

If we see you falling behind we will even increase our efforts to contact you to ensure you are getting the help you need.

But we really want you to know it's not just okay to call or write to us...we really want you to!

You are studying online - not alone, and you will be supported every step of the way!