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Student Support Services Policy

Reviewed Jun 2020, Dec 2020, Jun 2021, Updated Dec 2021, May 2022, Reviewed Jun 2022, Updated Jul 2022, Jul 2023, Dec 2023

Student Support Services Policy

ACCM College is committed to ensuring that

  • The delivery methods of ACCM College courses is clearly disclosed so that students that need a particular delivery style or a specific type of support are clear about what the College is offering and is able to support.
  • All students are offered all practical and reasonable support to complete their qualification.
  • Students receive regular follow up and assistance from Student Training Advisers.
  • Flexibility is used, subject to meeting any program or assessment rules.
  • Students with a special need are given the support they require or are referred to an agency that can provide that support
  • External experts that can support students with specific needs are accessed as needed and their contact details published (below) so that students can access these services without firstly having to contact the College.
  • Where the learner's specific needs are unable to be supported by ACCM College - we openly disclose that and help the learner find a more suitable training course or provider.

The head contact for all Student Support issues that cannot be addressed through the Student Training Adviser is the Director of RTO Operations (and the Learning Support team).

ACCM College truly wish to encourage all students who have a support need that is not currently being fully covered to reach out for assistance.

Learners may contact the Director directly with any support requests or concerns via student-support@accm.edu.au

 

Student Support Policy Details

  • Determining Student Special Needs at Enrolment Application Stage

    a) Prior to commencement of a course ACCM College will undertake an Initial Skills Assessment that includes identifying any LLND or special needs of each individual.

    b) In the case of employment based enrolments such as traineeships, ACCM College will work in conjunction with workplace supervisors to identify and address any individual learning needs.

  • Referral to More Appropriate Course Delivery Option

    ACCM College will fully explore reasonable adjustment and available support services that might enable the student to successfully complete a College program.

    These reasonable adjustments include modification to assessment and provision of additional services; however adjustments are not provided that would undermine the core or inherent learning required.

    As a distance/online provider, ACCM College can support students by:

    • Scheduling more frequent phone tutorial assistance
    • Conducting periodic video contact for tutorial assistance
    • Providing tutorials on how to use Webclass
    • Allowing "bridging" units i.e. lower level units to build foundation knowledge (fees may apply)
    • Undertaking verbal flexible assessment where appropriate

     

    Please note that Distance/Online Delivery is likely not appropriate for learners/Trainees who require:

    • Significant LLND support to assist with comprehension and completion of assessment tasks
    • Face to face delivery of learning/course materials (which includes delivery of learning content via video options such as Zoom or MS Teams)
    • Stepping through individual questions with a Trainer/Assessor’s support to complete Assessment materials
    • On site workplace/home visits or physically hosting students on the ACCM premises

     

    External Support 

    Where a learner has a mentor or interpreter or disability coach we will work with them to support your learning. However, please note that the College does not provide these specialist LLN support staff.

    Student's who may not be suitable for Distance Learning

    Where the delivery method offered by the College does not suit the individual learning needs of that student the College will identify a better alternative for that student, including referring them to other providers or helping them find a more suitable course.

    For this reason we may decline to accept an enrolment, or conditionally accept an enrolment pending demonstration that the student can be successful in that course/delivery mode combination with the support ACCM is able to deliver as a distance provider.

    If a student has enrolled and commenced training, and further developments indicate our programs or delivery method are not suited (or in the best interest of the learner), ACCM College will work with the learner and/or employer to refer them to other providers or helping them find a more suitable course.

    In summary, if we are not confident that we can support a student's learning needs with the support facilities or services we can offer at any point in the process, we will not proceed with enrolment or will work to find a more suitable provider/course if the student is already enrolled.

  • Information Technology Requirements and Support

    Information Technology requirements

    All of ACCM's Training and Assessments are delivered online. 

    Each individual qualification page contains the specific requirements for each qualification.

    In general, learners will need access to the following physical materials.

    • Access to a Desktop Computer or Laptop - some course work may be completed via mobile devices
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word (or higher) 
    • Subject specific Microsoft Office products for chosen electives (i.e. Excel or PowerPoint)

    For information technology qualifications:

    • Access to a Current Windows 10 Operating System
    • Access to a desktop computer that can be physically dismantled (e.g. removal of hard drive and other components) and reassembled depending on subject choices
    • Access to router, switches if required
    • Possess Administrator rights for installation of software on a local computer

    For accounting qualifications:

    • Accounting course are based on MYOB or XERO Essentials, learners will need these applications (or utilised the the cloud based trial options)
    • Trial accounting software resets every 180 days so students must be able to complete assessments within this timeframe

     

    Limits of ACCM Information Technology Support

    ACCM College does not provide any IT devices or internet connections to our learners.

    Students whose IT circumstances change after enrolment may be able to source IT services and internet connections at the local library.

    ACCM College will only provide information technology assistance as it applies to our learning programs or learner use of Webclass.

    We are not able to provide advice or assistance in the maintenance, troubleshooting or repair of a learners information technology, private software applications or internet connections.

Supporting Students with Special Needs
This Section is Under Construction

  • Supporting Special Needs via Online Learning

    ACCM College is committed to ensuring each learner receives the support they need to be successful.

    Different delivery methods offer different opportunities for special needs support based on access to the learner or workplace and the abilities of the training provider.

    While distance and online delivery offers an incredible range of flexibility, it does limit the specialised or tailored support we can offer to what can be done via phone, email and video communication. 

    Additionally, some support measures require advanced training, qualifications or industry certifications that may not be available within ACCM College.

    This section provides information on methods we have found to be successful supporting specific special needs.

    It is not meant to address every potential special need, only the most common needs our students have presented.

    In many cases the support available is the same or similar between special needs.  This is partly due to the options available under online and distance delivery, and also due to the overlap of support action between needs.

    Simply put, the same support activities can be applied to a wide range of support needs.

    That said, ACCM College is eager to discuss how we can improve our support and are always looking for new ideas to better support our learners.

    Should you have a Special Need that requires support that is not listed below, we will work with you to determine how we may be able to support your individual needs.

    If one of our students (applicant, future or current) does have a specific support need that we can not support effectively or to their individual needs, we will work with them and appropriate stakeholders to identify a training method, training provider or support service that can.

    ACCM College recognises that we may not be the best provider for specific needs and want to help ensure our learners work with a provider who can fully support their needs.

     

     

  • ADHD and ADD

    ADHD and ADD

    There is no single list of support requirements, however experience has shown that the below support activities can be very beneficial.  ACCM College is open to new suggestions and ideas to support specific individuals or needs that are within our capabilities to support.

    Based on past experience and the inputs from our stakeholders, we are able to support our distance / on-line learners in the following ways to try and minimise the impact of Cognitive and Learning challenges for our students

     

    ACCM College is always open to new ideas to better support our students and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

    If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

  • Anxiety

    ACCM College recognises the impact Anxiety may have on the day to day lives of our students and are committed to providing support.

    Based on past experience and the inputs from our stakeholders, we are able to support our distance / on-line learners in the following ways to try and minimise Anxiety's impact on their studies. 

     

    We are always open to new ideas to better support our students and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

    If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

  • Cognitive and Learning Special Needs

    Cognitive and Learning challenges can require a range of special support needs.

    There is no single list of support requirements, however experience has shown that the below support activities can be very beneficial.  ACCM College is open to new suggestions and ideas to support specific individuals or needs that are within our capabilities to support.

    Based on past experience and the inputs from our stakeholders, we are able to support our distance / on-line learners in the following ways to try and minimise the impact of Cognitive and Learning challenges for our students.

     

    ACCM College is always open to new ideas to better support our students and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

    If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

  • Autism

    Autism

    There is no single list of support requirements, however experience has shown that the below support activities can be very beneficial.  ACCM College is open to new suggestions and ideas to support specific individuals or needs that are within our capabilities to support.

    Based on past experience and the inputs from our stakeholders, we are able to support our distance / on-line learners in the following ways to try and minimise the impact of Cognitive and Learning challenges for our students

     

    ACCM College is always open to new ideas to better support our students and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

    If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

  • Depression

    Depression affects millions of lives every year in Australia and may require a range of special support actions during professional development.

    ACCM College is open to new suggestions and ideas to support specific individuals or needs that are within our capabilities to support.

    Based on past experience and the inputs from our stakeholders, we are able to support our distance / on-line learners in the following ways to try and minimise the impact of Depression for our students.

     

    ACCM College is always open to new ideas to better support our students and welcome both students and their support network to discuss additional supports they may need during their study with ACCM College.

    If you are an existing or potential student and feel our published support options may not or is not meeting your needs, please contact the Director of RTO Operations directly with any additional support requests or concerns via student-support@accm.edu.au

  • Dyslexia and Dyscalcula
  • Language, Literacy, Numeracy and Digital Skils (LLND)
  • Mental Health
  • Physical Needs

State Specific Traineeship Support
Reach Out to your Government Training Department or Agency

  • NSW

    Are you a trainee in New South Wales and experiencing problems with your traineeship or employer?

    You can visit this website for support and advice. 

    If you have lost your job during a traineeship, you can visit this website to read about the Continuing Apprentices and Trainees Placement Service. 

    Contact your state ombudsman here: https://www.ombo.nsw.gov.au/

  • SA

    Are you experiencing problems with your traineeship in South Australia? 

    Visit Skills Commission SA for further information and helpful resources.

    Contact your state ombudsman here: https://skillscommission.sa.gov.au/

     

  • WA

    Are you in need of support, information, or assistance with your traineeship in Western Australia?

    You can call the Apprenticeship Office Helpline on 13 19 54. They can help with:

    • support to stay employed and continue your apprenticeship or traineeshp; 
    • assistance on managing the training contract and navigating the training system; 
    • information about WA and Commonwealth Government financial support measures for employers, apprentices and trainees; and 
    • information about jobseeker support for apprentices and trainees. 

    You can also visit the Jobs and Skills WA website for information and support. 

    Contact your state ombudsman here: https://www.ombudsman.wa.gov.au/

     

  • TAS

    Are you experiencing problems with your traineeship and/or employer in Tasmania? 

    You can visit the Skills Tasmania website for further information and support. 

    Contact your state ombudsman here: https://www.ombudsman.tas.gov.au/ 

  • QLD

    Are you a trainee in Queensland experiencing issues with your employer, workmates or workplace culture?

    You can visit this website for more information and assistance. 

    Contact your state ombudsman here: https://www.ombudsman.qld.gov.au/

  • NT

    Are you a trainee in the Northern Territory experiencing issues with your traineeship or workplace?

    For questions, complaints or concerns about your training contract or employer you can visit the GTNT Australian Apprenticeship Support Group website.

    Contact your state ombudsman:  https://ombudsman.nt.gov.au/home

  • ACT

    Are you a trainee in ACT needing support and advice regarding your traineeship and/or employment? 

    You can visit the ACT.gov website for further information and support. 

    Contact your state ombudsman: https://www.ombudsman.act.gov.au/

Finding the Support You Need...Near You
Have you tried Asking Izzy?

ACCM College is committed to helping you reach your professional development goals.

While we are eager to help you in any way we can, in many cases helping you find the right external support is the best option. 

On this page you will find a great deal of information and links to various support services in your State or Territory.

However, it would be impossible to provide information on the full range of services that our students might need.

We have found that Ask Izzy is a great source of information that puts the power in your hands.

Ask Izzy is a not-for-profit social enterprise that has been delivering technology for social justice for over 30 years.

Ask Izzy is a website that connects people in need with housing, a meal, money help, family violence support, counselling and much more.

It is free and anonymous, with thousands of services listed across Australia.

And if you’re on the Telstra or Vodafone mobile networks, you can access Ask Izzy on your phone even if you don’t have credit or access to wifi.

 Just click on the picture below to go straight to their site.

 

 

External Student Support in Australia
(State Specific and First Nation Services are further down)

  • Mental Health Services

    Below are a variety of links to mental health services and resources for people around Australia.

    For assistance 24/7 mental health assistance, call Beyond Blue on 1300 22 4636

  • Disability Support Services

    Below are some links to helpful resources for people with disabilities.

    Disability Employment Service (DES) providers can help if you’re looking for work or have a job placement.

    If you’re looking for work, a DES provider can help you:

    • Get ready to work
    • Train in specific job skills
    • Write your resumé
    • Train in interview skills
    • Look for jobs that suit you

    Disability Services Australia provide disability support services across NSW including:

    • Accommodation options and in-home supports
    • Employment Services
    • Supported Employment
    • Individual supports and community participation

    Disability Gateway connects you with information, support and services for areas of life such as employment, education, aids and equipment, income and finance, and COVID-19.

  • Financial Support

    Visit Mission Australia to locate local services, resources and information. Mission Australia can help with:

    • Finding safe and affordable housing
    • Emergency relief
    • Support for disadvantaged children
    • Assistance with budgeting tools and debt reduction techniques
    • Gambling counselling

    The Salvation Army can provide financial counselling and assist in finding services and other support. 

  • Gambling Support

    Visit Gambling Help Online for counselling, information and support 24/7.

    Visit the Australia Institute of Family Studies for:

    • Links to online counselling
    • Links to find help in your state or territory
    • Get information and support for friends and family
    • Get information about how to talk with someone about their gambling 
  • Support for Hearing and Vision Impairment

    Visit the NDIS website to read about the Hearing Services Program and find out if you meet the eligibility criteria. 

    Deaf Connect offers information regarding:

    • Education (Learning Australian Sign Language)
    • Auslan translations
    • Support work
    • Interpreting
    • NDIS support
    • Therapy and family services
    • Information services

    For people with vision impairment, Vision Australia can:

    • Help find services and support
    • Provide information about funding
    • Assist with understanding eye conditions
    • Provide helpful resources

     

  • Reading and Writing Support

    For adults seeking assistance with reading, writing or basic mathematics visit the Reading and Writing Hotline or call on 1300 655 506.

    The Skills for Education Program (SEE) helps job seekers get the skills they need for the job they want through stronger reading, writing, mathematics and computer skills. 

    Please note that the SEE program is only available to:

    • Australian residents who are not currently studying full-time or working full-time
    • Aged 15 to pension age
    • Registered as a job-seeker, either with an employment services provider or as a voluntary job seeker
    • Have the right to work in Australia through citizenship, residency or visa status

    The Adult Migrant English Program is an online English learning program for eligible migrants. Visit the website to learn more and check your eligibility. 

  • Relationship Support

    Relationships Australia NSW has been helping people build and maintain safe and respectful relationships for 75 years. 

    They offer services that inform, educate and empower, and seek to spotlight the value of relationships. They can assist if you need support for:

    • Conflict
    • Separation
    • Trauma
    • Domestic violence
    • Building solid foundations and making positive choices

    They also offer various online courses.

    1800Respect is a National domestic family and sexual violence counselling service. Visit their website for assistance with:

    • Finding services
    • Safety planning
    • Support for yourself or someone else
    • Assistance with maintaining healthy relationships
  • Homelessness Support

    Visit Homelessness Australia for an extensive list of services available in all states and territories. 

    Please note that Homelessness Australia is not a direct support service, so although they cannot directly support, they know many organisations who can.

    They provide information on various services available for people at risk of or experiencing homelessness, in all areas of Australia. 

  • Transport Services

    Visit Study Australia to find the link for your state or territory Transport website. 

    These websites will provide information on public transport and any eligible concessions for each state and territory. 

    If you have a disability, you can visit Disability Gateway for information on:

    • Public transport
    • Taxis and rideshare services
    • Community transport
    • Driving and parking your car

South Australian Student Support Services

  • Success and Wellbeing Services (SWS)

    Success and Wellbeing Services

    As part of our contract with Skills SA, ACCM College has partnered with Interskills, one of six Success and Wellbeing Services in South Australia.

    What does a Success and Wellbeing Services (SWS) organisation do?

    Supporting students and Trainees across the full range of possible needs take experience and expertise.

    While ACCM has decades of experience supporting students, the SWS is there to help.

    Success and Wellbeing Services (SWS) provides individualised support to students with barriers to training through a case management model.

    SWS aims to increase completions of vocational education and training (VET) courses by students with complex support needs and assist students to transition to further study or employment.

    Success and Wellbeing Services assists students to stay in training and complete their qualification by:

    • helping them to navigate the training system
    • addressing life issues interfering with training
    • addressing study skill support needs
    • obtaining supports available in the community

    While support for students to develop their study skills can be provided, Success and Wellbeing Services does not provide Language, Literacy and Numeracy training.

    Supports can also be provided for a wide range of specific issues that you may be facing, including:

    • Family issues
    • Domestic violence
    • Housing and homelessness
    • Interactions with the justice system
    • Financial stress
    • Mental health and other disability issues
    • Study skills development
    • In-class support needs
    • Transitioning into an adult learning environment from school or after not studying for a long time
    • Transitioning into work after study (post-course support is available for up to 3 months)

     

    ACCM College will set up an Introductory session 

    As part of the onboarding process, ACCM College will send you an invitation to meet a representative from Interskills.

    We will send you a direct link (via MS Teams) to attend virtually.  Don't worry, if you haven't used MS Teams before we will help you.

    You will have a chance to learn all about the many things Interskills can do for you.

    While this introductory session is not mandatory, we hope all students attend to ensure they know about all the support they are entitled to under a South Australian Skills SA program.

     

    Interskills really wants to hear directly from you too

    The Interskills team want to share information about their services and processes directly with Trainees as soon as possible.

    These caring and qualified individuals are always ready to help you, and we highly encourage you to reach out now to introduce yourself and let them know about any special needs you may want their assistance with.

    You can contact Alision directly at Alison.Jutilane@interskills.edu.au or call 1800 779 574 to introduce yourself.

    ACCM College is also able to contact Interskills on your behalf (upon your request) and set up a meeting with one of their team to discuss your individual circumstances and support needs.

  • Mental Health Support

    Below are a variety of links to mental health services and resources for people around Australia.

    Visit Health Direct to discover other services in your area.

    For assistance 24/7 mental health assistance, call Beyond Blue on 1300 22 4636.

    Suicide Call Back Service is a nationwide service that provides free telephone, video and online counselling 24/7. Call 1300 659 467 or go to Suicide Call Back Service online chat and video counselling.

    The SA Mental Health Triage Service operates 24/7. This service:

    • is the main point of access to state funded mental health services
    • can provide advice and information in a mental health emergency or crisis situation
    • is staffed by mental health clinicians
    • will assess and refer to acute response teams where appropriate.

    For further information and other links for mental health services specific to your needs and local area, visit SA Mental Health Services. 

     For further resources for young people (aged 16-24 years), visit SA Children, Adolescents and Youth Mental Health Services.

  • Disability Support Services

    Below are some links to helpful resources for people with disabilities.

    Disability Employment Service (DES) providers can help if you’re looking for work or have a job placement.

    If you’re looking for work, a DES provider can help you:

    • Get ready to work
    • Train in specific job skills
    • Write your resumé
    • Train in interview skills
    • Look for jobs that suit you

    Visit sa.gov.au for an extensive list of disability support information specific to your area. 

  • Financial Support

    Visit Department of Human Services for information on helping with Financial Hardships (including interest free loans)

    If you are having trouble paying household bills, getting food on the table or paying your rent or mortgage, there are services that can help.

    This includes interest free loans and financial counselling

     

    Visit Mission Australia to locate local services, resources and information. Mission Australia can help with:

    • Finding safe and affordable housing
    • Emergency relief
    • Support for disadvantaged children
    • Assistance with budgeting tools and debt reduction techniques
    • Gambling counselling

     

    The Salvation Army can provide financial counselling and assist in finding services and other support. 

    If you or someone you know is experiencing financial stress, there are services that can help, visit sa.gov.au You might be able to access:

    • food vouchers
    • chemist vouchers
    • transport vouchers
    • help with rent or accommodation costs
    • help toward the cost of bills
    • material help, such as food hampers or clothing, and sometimes cash.

    Find your bank's financial difficulty contact details at the Australian Banking Association

    The Financial Counsellors’ Association provides free confidential support if you are experiencing financial difficulty. Call 1800 007 007 Monday to Friday 9.30am – 4.30pm.

  • Gambling Support

    Visit Gambling Help Online for counselling, information and support 24/7.

    Visit the Australia Institute of Family Studies for:

    • Links to online counselling
    • Links to find help in your state or territory
    • Get information and support for friends and family
    • Get information about how to talk with someone about their gambling 

    You can also visit Office for Problem Gambling for links to useful resources and information in South Australia.

  • Support for Hearing and Vision Impairment

    Visit the NDIS website to read about the Hearing Services Program and find out if you meet the eligibility criteria. 

    Deaf Connect offers information regarding:

    • Education (Learning Australian Sign Language)
    • Auslan translations
    • Support work
    • Interpreting
    • NDIS support
    • Therapy and family services
    • Information services

    For people with vision impairment, Vision Australia can:

    • Help find services and support
    • Provide information about funding
    • Assist with understanding eye conditions
    • Provide helpful resources

    Visit DeafNav for information about Guide Dogs in South Australia.

  • Reading and Writing Support

    For adults seeking assistance with reading, writing or basic mathematics visit the Reading and Writing Hotline or call on 1300 655 506.

    SPELD SA is a not-for-profit service providing advice and services to children and adults with specific learning difficulties and those who care for, teach and work with them. 

    The Skills for Education Program (SEE) helps job seekers get the skills they need for the job they want through stronger reading, writing, mathematics and computer skills. 

    Please note that the SEE program is only available to:

    • Australian residents who are not currently studying full-time or working full-time
    • Aged 15 to pension age
    • Registered as a job-seeker, either with an employment services provider or as a voluntary job seeker
    • Have the right to work in Australia through citizenship, residency or visa status

    The Adult Migrant English Program is an online English learning program for eligible migrants. Visit the website to learn more and check your eligibility. 

  • Relationship Support

    1800Respect is a National domestic family and sexual violence counselling service. Visit their website for assistance with:

    • Finding services
    • Safety planning
    • Support for yourself or someone else
    • Assistance with maintaining healthy relationships

    Relationships Australia South Australia (RASA) is a not for profit, secular organisation that is committed to improving the quality of family and community relationships, thus enabling individuals to thrive.  They have more than 70 years of experience providing family and relationship services in South Australia. 

    Their services are based on an understanding of the social determinants of health and operate within a public health framework. Restorative practice and trauma responsive approaches underpin their work, and they pride themselves on their inclusive culture.

  • Homelessness Support

    Visit Homelessness Australia for an extensive list of services available in all states and territories. Please note that Homelessness Australia is not a direct support service, so although they cannot directly support, they know many organisations who can. They provide information on various services available for people at risk of or experiencing homelessness, in all areas of Australia. 

    sa.gov.au provides various links to community services for people who are homeless or at risk.

    Homeless Connect SA is a state-wide phone service. you can reach out on 1800 003 308 for assistance. Homeless Connect can:

    • Connect you with relevant services and information to help in your current situation
    • Short-term assistance until you can be connected to a specialist homelessness service
    • Referrals to specialist services including Domestic Violence and Family Violence services, youth services and mental health support

     

  • Transport Services

    Visit Study Australia to find the link for your state or territory Transport website. 

    These websites will provide information on public transport and any eligible concessions for each state and territory. 

    If you have a disability, you can visit Disability Gateway for information on:

    • Public transport
    • Taxis and rideshare services
    • Community transport
    • Driving and parking your car

    You can also visit sa.gov.au for driving and transport services. 

  • Food Bank

    Foodbank provides essential food and grocery relief to more than one million Australians experiencing food insecurity every month.

    The Foodbank Hunger Report 2023 revealed that 3.7 million households in Australia have run out of food in the last year, with the cost of living crisis being one of the main reasons.

    Foodbank works with the entire Australian food and grocery sector including farmers, wholesalers, manufacturers, and retailers who donate and redirect surplus product to us. This enable us to provide over 225,000 meals a day to people in need.

    If you are in a position where a little help can make a big difference, click here for more information,

Tasmania Student Support Services

  • Financial Support

    https://www.anglicare-tas.org.au/service-category/support-life-challenges

    Anglicare Financial Counselling

    Anglicare counsellors can provide information about:

    • your options to deal with debt
    • negotiating with creditors
    • your rights and responsibilities as a consumer
    • accessing your superannuation
    • bankruptcy and its alternatives
    • referral to legal services if needed
    • money management and budgeting

    Free support: Financial helpline - 1800 007 007

  • Mental Health Support

    Adult Support

    https://www.dhhs.tas.gov.au/mentalhealth/mhs_tas/gvt_mhs/adult_community_mental_health_services

    Services we provide

    Our Community teams provide a range of services which include:

    • Assessment of mental health problems
    • Crisis assessment and response
    • Case management, information, support and counselling for individuals and families
    • Prescription of medication, monitoring its effectiveness and advice on side effects
    • Liaison with, or referral to, other professionals and mental health support agencies
    • Specialist assessment and psychotherapy
    • Community education and health promotion
    • Psychosocial rehabilitation and intensive support
    • Group treatment programs
    • Outreach services to rural areas
    • Home visits as appropriate/required
    • Clinical support services to individuals in supported accommodation and individuals who are supported by packages of care

    Free call 1800 332 388

     

    Youth/Adolescent Support

     

    https://www.dhhs.tas.gov.au/mentalhealth/mhs_tas/gvt_mhs/child_and_adolescent_mental_health_services

     

    We offer assessment, education and treatment services for a range of mental difficulties such as:

    • anxiety disorders
    • attachment disorders
    • autism spectrum disorders - specifically assist with assessment and/or mental health related symptoms
    • eating disorders
    • major depression and mood disorders
    • mental health concerns in pregnancy and following birth
    • psychosis
    • severe emotional trauma and adjustment problems
    • suicide risk and self-harm.

    Free call: 1800 332 388

     

  • Gambling

    https://www.gamblinghelponline.org.au/services-in-your-state/tasmania

    • Professional, confidential counselling for people who have a gambling issue
    • Counselling including facilitated support groups for people with a gambling issue and their family and friends
    • Financial counselling to help people with gambling-related money problems
    • Delivery of the Tasmanian Gambling Exclusion Scheme including self-exclusions and venue bans.

    Free 24 hour helpline: 1800 858 858

  • Hearing Impairment/Vision Impairment

    Hearing impairment: 

    http://tasdeaf.org.au/services/deaf-hard-of-hearing-support

    Provide information about hearing loss to deaf and hard of hearing people and the general community- assist individuals and families to access government and community services

    Call: 6228 1955 or 0438 008 739

    Vision Impairment

    https://www.dhhs.tas.gov.au/service_information/services_files/royal_guide_dogs_for_the_blind_association_of_tasmania

    • Occupational Therapy
    • Orientation & Mobility
    • Counselling service
    • Specialised aids and equipment
    • Library service (Talking books)
    • Audio and braille production
    • Community Training & Education
    • Specialised assessments
    • Children and Youth Therapy services
    • Individualised plans- Person Centred
    • Referrals
    • Community linking
    • Guide Dog

    Freecall: 1800 484 333

  • Reading and Writing Support

    https://www.libraries.tas.gov.au/literacy/Pages/about-literacy.aspx

    • Literacy support tutors over the phone, who provide free help with reading, writing, oral communication, learning and numeracy
    • Free online resources to assist with issues to do with literacy

    A variety of contact numbers on the website depending on location (https://www.libraries.tas.gov.au/get-help/Pages/literacy.aspx)

  • Relationship Issues

    http://www.tas.relationships.org.au/

    • Counselling
    • Children’s Contact Service
    • Parenting Orders Program
    • Family and Relationship Education
    • Aboriginal Counselling and Community Support
    • Men Engaging New Strategies (MENS) Program
    • Reconnect - support for youth
    • Rural Support
    • Gamblers Help
    • Dispute Resolution and Mediation
    • Family Law Pathways Network
    • Culturally and Linguistically Diverse services
    • Employee Assistance and Professional Development
    • Better Access to Mental Health Care Initiative
    • Past Adoption Support Service
    • Young Aboriginal Drug and Alcohol Service (yadas)
    • Find and Connect Support Services
    • Family Relationship Centres
    • Royal Commission Support Service
    • Partners In Recovery
    • Tasmanian Suicide Prevention Community Network
    • Elder Relationships Services

    Most services are free, however fees may apply to the highlighted services.

    Free call:  1300 364 277, offices located in Hobart, Launceston and Devonport

  • Homelessness

    https://www.catholiccaretas.org.au/homeless-support-1/

    HOUSING CONNECT CAN HELP YOU:

    • Applying for social housing
    • Support and advice with your private rental including bond and rent arrears
    • Finding a bed for the night
    • Support and advice on how to stay in your home
    • Seeking assistance following family violence
    • Information and advice on your housing options

    Free call: 1800 800 588 (24 hour)

  • Transport

    https://www.dhhs.tas.gov.au/service_information/hacc/community_transport_services

    CTST (Community Transport Services Tasmania Inc.) provides transport assistance to the aged, disabled and disadvantaged members of the Tasmanian community.  Transport is provided for both social and non-emergency medical needs.

    Call a number based on location (in site above).

Available Support for First Nations Peoples

  • Course Selection

    Selecting the right course for you

    Prior to enrolment, ACCM College’s Client Relationship Team is ready to assist First Nations Peoples across a range of information and support services. 

    This includes helping potential learners determine which course best suits their professional needs or learning goals.

    Although our website provides a great deal of information about each course, our team is ready to provide additional information to make sure each course is the right fit.

    Just reach out to our team at 1800 111 700 and let us know how we can help.

     

  • Onboarding and Getting Started

    Starting off on the good foot

    Once enrolled, ACCM College’s Service One Team will help ensure a smooth onboarding process.

    Within 24 hours of enrolment, learners will receive a Welcome Call from our Service One team.  The team will then schedule a thorough induction where new students are encouraged to ask questions to help ensure they are set up for success, feel comfortable with our processes and know what comes next.

    Our team will provide information on:

    • ACCM College, the qualification and the RTO's role 
    • Using our online learning platform Webclass
    • Initial Skills Assessment to determine suitability for the desired qualification
    • Opportunities for Recognition of Prior Learning
    • Accessing Learning Materials and submitting Assessments
    • The role of our Student Training Advisers in helping each learner progress
    • How to access coaching support across a range of learning needs

     

    Next, our Service One team will reach out to learners regularly over the first 4-6 weeks to make sure they are comfortable with the learning materials, making progress and are given the opportunity to seek support of any kind.

    After this onboarding period, a dedicated Student Adviser will take over as the primary contact (but still part of a larger support team) and guide each learner through the remainder of their course.

  • Available Government Financial Subsidies

    State and Territory Financial Support

    Each State and Territory has their own unique programs to encourage and subsidise vocational education for their residents.

    Eligibility for subsidised training is based on a range of factors and is established by the individual government program.

    Registered Training Organisations (RTOs) have access to various state subsidies based on their specific government contract and do not necessarily participate in every available program.

    Also, please note that RTOs do not automatically have access to subsidised funding in every state or territory.

    ACCM College is currently contracted to support Entitlement (subsidised program available to First Nations Peoples and the general public) programs in NSW and QLD only.

    Please click on the links below to open the specific program's information page from our website (the link will open in a new window).

    NSW Smart and Skilled Entitlement Program   

    Queensland Certificate III Guarantee Program 

    We are happy to discuss these programs in detail, help with eligibility criteria and answer any questions you may have.  

    Just contact us at 1800 111 700 and let us know how we can help.

     

     

  • ACCM Student Support and Coaching

    ACCM is here to help

    ACCM College take the education and timely support for all of our learners very seriously.

    Simply put, our learner's success is our success.

    With that desire to help in mind, we employ experienced and professional Student Training Advisers who are available during business hours to offer support and coaching for our learners.

    In most cases, we are able to provide assistance on the spot by phone, and will respond to email contact within one business day.

    For more complex issues, ACCM is happy to set up a longer coaching sessions via phone or video call to help provide specific learning support.

    Students/Trainees simply need to call the College at 1300 201 881.

    If you Student Adviser is available, your call will be routed directly to them.  If not, you can speak to one of our many Student Advisers, who will all be happy to assist.

  • Australian Apprenticeship Network Provider (AANP) Mentoring Programs

    Mentoring Support

    First Nations Peoples enrolled as part of a formal Traineeship have access to an additional layer of mentoring and support via the Australian Apprenticeship Support Network (AASN) providers.

    These organisations help connect employers to Registered Training Organisations in their State or Territory, and also work closely with the state or territory government's regional Training Services.

    Each AASN is staffed with support personnel dedicated to the needs of First Nations Peoples.

    If you are a Trainee and unsure of which AASN you are supported by, just let us know and we can help.

    Just click on the links below to go straight to the providers specific support page.

    AANP Contact Details

    MEGT 

    Apprentice Support Australia (ASA) 

    VERTO 

    Sarina Russo 

    If you require additional support and are seeking help via one of these organisations, please make sure you let us know and we are more than happy for you to give them our contact details to coordinate support.

     

     

     

  • State and Territory Training Services Regional Support Programs

    State and Territory Support is Available

    Australia's State and Territorial government are committed to the success of Traineeships.

    Each region has specific programs (some are referrals to the appropriate agencies) to support First Nations Trainees.

    Visit the below links to access support or gather more information 

    New South Wales

    Queensland

    South Australia  - Support is available via the Australian Apprenticeship Support Network

    Western Australian 

    Victoria - Support is available via the Australian Apprenticeship Support Network

    Tasmania - Support is available via the Australian Apprenticeship Support Network

     

    Information about the Australian Apprenticeship Support Network is found on the previous drop down menu in this section.