A quarter century of training success has taught ACCM College many things.
One of the most important lessons is to help our students start their learning journey on a positive note and set them up for success.
The Welcome Call
Within 24 hours of enrolment (and same day when possible) our Service One team reaches out to our new students.
This call is critical to making students feel they are in good hands and reducing much of the stress of enrolling in a VET qualification.
We use this time to introduce each learner to our Webclass homepage, explain how to complete the Initial Skills Assessment and submit their ID Documents.
We also schedule the all-important Induction Call where we ensure each student is set up for success.
The Initial Skills Assessment
Truly support your learners, means understanding their needs, expectations and goals.
Our Initial Skills Assessment (ISA) has been specifically designed to capture the wide range of information we need to provide the highest quality support:
- Reasons for doing the course
- Skills students want to learn
- Previous industry experience
- Learning, Literacy, Numeracy and Digital Skills
- Support Needs
- Prior qualifications or study
- Understanding of entry requirements
- Recognition of Prior Learning Opportunities
This critical document forms the backbone of the induction and onboarding process.
The Induction Call
This call is scheduled at the earliest time that is convenient for our learners (and their employers). It is something that we work hard to make happen as soon as possible though.
The Induction covers everything our learners need to get started and be successful
- Understanding of their qualification and subjects
- Suitability discussions (as needed)
- Determine suitable elective choices (employers may be involved in this step)
- How to use our Learning Management System (Webclass)
- Course and progress expectations
- Consider RPL Opportunities
- Identify and discuss various support needs
- How to obtain help, coaching or other support
- Where to find information and policies
At the heart of the induction call is the determination of suitability and identification of support needs.
We use this crucial opportunity to make sure our students are given the support they need to reach their qualification goals.
Crucial Support in the first 4-6 weeks
Proactive contact with our learners is key to their success (and ours).
That support begins with our Service One team who reach out to ensure new students are comfortable, supported and progressing.
The initial weeks often determine the long-term outcomes of a qualification.
The Service One team will:
- Provide motivation, encouragement and support
- Arrange coaching with our Student Training Advisers on course materials
- Answer administrative or support questions
- Help address challenges or roadblocks to progress
- Reach out to Supervisors as needed to assist
If a student is doing great, Service One will pass them over to their assigned Student Training Adviser early.
However, if a student needs more attention or support, we will use this time to:
- Identify the need for more specialised or focussed support
- Address unidentified learning challenges or LLN concerns
- Put processes and support in place that leads to great outcomes.
