Enrolment Terms and Conditions

version 1.0 Dec 2016; changes to organisation of clauses but effectively same main obligations as 2016 T&C

Standard Terms and Condition Application and Quick Summary

The Standard Terms and Conditions apply to all enrolments. Then in addition there are additional terms and conditions as appropriate to specific enrolment types (mostly associated with government subsidised or supported training programs).

Please Read this Quick Summary of Key Terms and Conditions

It's great that you have chosen to enrol with us. But (as always) we want to check that you fully understand the mutual obligations involved.

This is a legally binding contract that commits you to course fee payments and training participation. So please take the time to ensure we are a great match for your needs.

Payment obligations and Refund Rules if you change your mind:

  • partial refunds are available based on the proportion of time or subjects commenced. Our Refund Policy gives examples of how this is calculated. Generally if you are on a payment plan, you would not be eligible for a refund as you are paying progressively up until the time you withdraw.
  • A minimum $100 Administration Fee will be retained once you are approved for enrolment, unless you have been waived from this in accordance with the terms and conditions.
  • let us know immediately by email if you decide to withdraw. We will confirm receipt and process your cancellation immediately, including cancelling your payment plan and processing refund requests.

You have agreed to start your course straight way and make consistent progress:

  • if you are after a study program that you can leave until the last minute, and try and do it all at once, we ask that you wait until you are actually ready to study before you enrol. Otherwise, we do require you to actively do your course from the time you start. (We know the dangers of procrastination!)
  • the time given is the maximum time to do your course. We allow that time as it easily allows completion based on our required study participation each week, and allows extra time for holidays and other commitments. Fees apply if we do decide to allow you more time to do your course. See the Incidental Fees List.

We are friendly and relaxed but we do have minimum behaviour standards:

  • we know that everyone has bad days and gets frustrated, but as a business college one of our roles is to ensure graduates can communicate and interact in a way that would be expected in a workplace. So we ask that you interact with us in a professional way.
  • we also commit to you that you will always receive a professional level of service and communication from our team.

We think its important to be open about expectations. We have great success with our students, but if we don't sound like a good fit for you - please let us know straight away that you don't wish to proceed with your enrolment application.

Otherwise - we look forward to helping you achieve you goals, and don't forget to read the legal bits below...

Standard Terms and Conditions

  • Your Legal Agreement to the Terms and Conditions and Fees

    1. This document confirms receipt for an application to enrol at the Australian College of Commerce and Management: RTO ID 1441

    2. By applying to enrol you agree to be legally bound by the following terms and conditions as applied under the laws of New South Wales Australia. Any agreed variations to the these Terms and Conditions including Fees, Payment Terms and Refunds must be in writing authorised by a Director of the College.

    3. You agree to comply with College Policies, Code of Conduct, the College Website and Webclass Terms of Use and, where payment is made by Direct Debit, the Direct Debit Service Agreement.

    4. Where you are applying for enrolment in a government subsidised training program, you agree to the specific program additional terms and conditions as applicable to that specific program, as updated during the term of your enrolment. You agree that you are responsible for ensuring your (or your employees) eligibility to the program. The program additional terms and conditions are available at: http://accm.edu.au/our-college/policies/enrolment-t-and-c/.

    5. You agree to the Fees, Fees Policy and Refund Policy. You declare that you have been provided with details of the fees chargeable, the refund policy, rules and process, and are aware that Qualifications or Statements of Attainment will not be issued until all outstanding fees are paid. If you or your employee is subsequently not eligible for a subsidised program that was applied for, you agree to pay the standard fees applicable for the course.

    6. You declare that you have been provided with specific policy and procedural information prior to the enrolment application being submitted including: Information on RPL; About Deferring or Discontinuing; Consumer Protection and Complaints Processes; Training and Assessment Strategy and Processes; and Access to Support Services.

    To remove doubt, the information is available at the following website pages:

    Fee Information: http://www.accm.edu.au/our-college/policies/fee-policy/

    Refunds Policy: http://accm.edu.au/our-college/policies/refunds/

    Information on RPL: http://accm.edu.au/our-college/policies/rpl/

    About Deferring or Discontinuing: http://www.accm.edu.au/our-college/policies/deferral-policy/

    Consumer Protection and Complaints Processes: http://www.accm.edu.au/our-college/policies/complaints-policy/

    Access to Support Services: http://www.accm.edu.au/our-college/policies/support-services-policy/

    Training and Assessment Strategy: http://accm.edu.au/our-college/policies/tas/

    All other Policies are on the Policies page: http://www.accm.edu.au/our-college/policies/

    7. In accordance with the Electronic Transactions Act the College will accept electronic signatures where indicated, including in the lodgement of this enrolment application. Where providing an electronic signature and/or submitting forms under electronic signature, you acknowledge that you are entering into a legally binding agreement as if you have personally signed that document. If determined as necessary in the circumstances, the College will seek confirmation of an electronic signature by, for example, sending an email to the sender. The College reserves the right to request a document that has been completed under electronic signature to be completed with a personal signature.

    8. You declare that you have honestly and accurately provided the information contained on this enrolment application form. You understand any offer or any subsequent enrolment in a government funded or subsidised training place made on the basis of false or misleading information may be withdrawn.

  • Your Agreement to the Course Duration, Participation Standards and Code of Conduct

    9. Enrolment is on a part time basis, unless specifically agreed to in writing by a College Director.

    10. The maximum period of enrolment is:

     Course level

     Enrolment Term

     Certificate II and III

     8 months

     Certificate IV

     12 months

     Diploma and Advanced Diploma

     18 months (except VET FEE-HELP)

     Statement of Attainment Courses

     Calculated pro-rata based on qualification level

    Some government programs may have lesser terms and specific start and end dates, and required participation standards that must be met, that will be communicated to you.

    Traineeships may allow a greater nominal term; but the formal college work will be scheduled to be completed in the above durations; allowing maximum opportunity for on-the-job skills development in later parts of the traineeship.

    You acknowledge that the enrolment term cannot be extended unless we agree that there were extenuating circumstances that prevented you from completing your course within the pre-determined time frames listed above.

    11. You acknowledge the following Participation Standards (based on part time study) needed to ensure completion of your course in a reasonable time frame:

    Certificate II or III Subjects

    • Contact us approximately every 2 weeks for 20 minutes

    • Submit a completed Assessment Task every 4 weeks

    • Set aside a minimum of 2 hours Study per Week*

    Certificate IV Subjects

    • Contact us approximately every 2 weeks for 20 minutes

    • Submit a completed Assessment Task every 6 weeks

    • Set aside a minimum of 2 hours of Study per Week*

    Diploma Subjects

    • Contact us approximately every 4 weeks for 30 minutes

    • Submit a completed Assessment Task every 8 weeks

    • Set aside a minimum of 4 hours of Study per Week*

    Advanced Diploma Subjects

    • Contact us approximately every 4 weeks for 30 minutes

    • Submit a completed Assessment Task ever 12 weeks

    • Set aside a minimum of 5 hours of Study per Week

     

    You also commit to providing partially completed assessments upon request to confirm regular progress is being made in your studies.

    * The estimated study time refers to an average time to complete the formal study requirements - You may require more study time depending on the subject.

    12. Subject Extensions and Course Deferrals. Where you are unable to meet the Participation Standards you agree to contact your College Student Adviser and negotiate subject extensions or a deferral from study for a period.

    The College may discontinue your enrolment (without refund) if you are not meeting the Participation Standards or have not obtained extension or deferral approval.

    13. You acknowledge and agree to meet the College Code of Conduct, and acknowledge that the College may discontinue your enrolment (without refund) if you fail to meet the Code of Conduct.

  • Terms and Conditions about Refunds and Complaints Procedures

    14. Fees payable for the course will be based on the proportion of the course commenced or the time expired (whichever is the greater volume), with a minimum Administration Fee in accordance with the clause below.

    a) Refunds will apply for any amounts paid in excess of the fees payable and the minimum Administration Fee.

    • For example if a student has commenced only 25% of subjects within 10% of time allowed for the course, the fees owing for that course are 25% (based on subjects completed). If they have already fully paid for the course they will be allowed a refund of 75% ie 100% - 25% of the fees. The Administration Fee (below) is deducted from this refund amount.

    • Alternatively if a student has commenced only 25% of subjects within 50% of time allowed for the course, the fees owing for that course are 50% (based on time enrolled). If they have already fully paid for the course they will be allowed a refund of 50% ie 100% - 50% of the fees. The Administration Fee (below) is deducted from this refund amount.

    • If a student has not fully paid fees, they will only be entitled to a refund of any amount already paid in excess of the fees owing at the time of cancellation.

    b) A minimum Administration Fee amount of $100, or $500 for employer and traineeship enrolments, will be retained from fees paid to cover enrolment administration costs. Full refunds are therefore not given after a student has been approved for enrolment. This applies regardless of whether the student cancels their course before downloading or commencing a subject, noting that significant administration effort occurs to establish the enrolment prior to that time.

    The only exception is where the student or employer /client was specifically given an offer in writing from a College Director that varied the refund policy or was under a trial period that waived the requirement for an initial fee deposit.

    c) Subject commencement means that the learning and/or assessment materials have been downloaded and/ or online activities commenced. Time expired means the number of months or part months past, as a % of the number of months allowed as the normal enrolment term for that qualification.

    d) Where a government subsidised program requires different refund rules these will be specified in that programs Additional Terms and Conditions and will override the Refunds Policy to the extent of any inconsistency.

    e) The Refund Policy outlines processes and full details.

    15. While we will do our very best to meet your expectations, it is still important to offer you a simple process to raise any concerns and make a formal complaint.

    a) Our Complaints Policy outlines that process. We ask that you raise your concern in a professional manner and be open to solutions, and allow us an opportunity to address your concern as quickly as we can.

  • Consents Given By You about Use and Disclosure of Your Personal Information

    16. If you are under 18 you give the following consents and will act to obtain the same consents from your parent or guardian on your behalf.

    17. For enrolments where employer details are provided you are authorising the College to discuss your enrolment with your employer, including providing course status updates.

    18. Privacy Act Consent: Nationally recognised training is governed by legislation requiring the College to collect, use and report data provided during the enrolment process and as you progress and complete your studies. You consent to the provision of your personal information as outlined in the Privacy Policy to various government agencies, parties to subsidised training programs, and other required agencies. Your personal information is not provided by the College to any third parties for the purposes of marketing.

    19. Unique Student Identifier Privacy Consent and USI Provision: You agree to obtain and provide your Unique Student Identifier (USI). You agree to allow the College to verify your USI and to co-operate with the College to rectify any issues with your USI. The provision of a USI is a mandatory requirement for providers of nationally recognised qualifications. You declare that you have read and consent to the collection, use and disclosure of your personal information as outlined in the Unique Student Identifier Privacy Notice below. This consent allows for the collection and use or disclosure of your personal information by the USI Registrar and is also consent for the College to obtain and verify the USI details you provide on the USI website, amongst other actions. This involves confirming your personal information with the USI website.

    You are advised and agree that you understand and consent that the personal information you provide in connection with your application for a Unique Student Identifier (USI):

    • is collected by the Student Identifiers Registrar for the purposes of

    o applying for, verifying and giving a USI;

    o resolving problems with a USI; and

    o creating authenticated vocational education and training (VET) transcripts;

    • may be disclosed to:

    o Commonwealth and State/Territory government departments and agencies and statutory bodies performing functions relating to VET for:

     the purposes of administering and auditing VET, VET providers and VET programs

     education related policy and research purposes; and

     to assist in determining eligibility for training subsidies;

    • VET Regulators to enable them to perform their VET regulatory functions;

    • VET Admission Bodies for the purposes of administering VET and VET programs;

    • current and former Registered Training Organisations to enable them to deliver VET courses to the individual, meet their reporting obligations under the VET standards and government contracts and assist in determining eligibility for training subsidies;

    • schools for the purposes of delivering VET courses to the individual and reporting on these courses;

    • the National Centre for Vocational Education Research for the purpose of creating authenticated VET transcripts, resolving problems with USIs and for the collection, preparation and auditing of national VET statistics;

    • researchers for education and training related research purposes;

    • any other person or agency that may be authorised or required by law to access the information;

    • any entity contractually engaged by the Student Identifiers Registrar to assist in the performance of his or her functions in the administration of the USI system; and

    • will not otherwise be disclosed without your consent unless authorised or required by or under law.

    You can find further information on how the Student Identifier Registrar collects, uses and discloses the personal information about you in the Registrar’s Privacy Policy or by contacting the Registrar on usi@education.gov.au. The Registrar’s Privacy Policy contains information about how you may access and seek correction of the personal information held about you and how you may make a complaint about a breach of privacy by the Registrar in connection with the USI and how such complaints will be dealt with.

    You may also make a complaint to the Information Commissioner about an interference with privacy pursuant to the Privacy Act 1988, including in relation to the misuse or interference of or unauthorised collection, use, access, modification or disclosure of USIs.

    20. NSW Smart and Skilled Privacy Consent. By ticking the authorisation box about agreeing to these terms, or by, at any time, verbally or in writing requesting Smart and Skilled subsidised training you consent to the following consent for the use and disclosure of personal information.

    CONSENT TO USE AND DISCLOSURE OF PERSONAL INFORMATION TO THE DEPARTMENT OF INDUSTRY, DEPARTMENT OF EDUCATION & COMMUNITIES AND OTHER GOVERNMENT AGENCIES

    I understand and agree that personal information (information or an opinion about me), collected from me, my parent or guardian, such as my name, Unique Student Identifier, date of birth, contact details, training outcomes and performance, or sensitive personal information (including my ethnicity or health information) (together Personal Information) collected by Australian College of Commerce and Management may be disclosed to the Department of Industry, Skills and Regional Development (Department).The Department may disclose my Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.

    The Department may disclose my Personal Information to other Australian government agencies, including those located in States and Territories outside New South Wales.

    The above government agencies may use my Personal Information for any purpose relating to the exercise of their government functions, including but not limited to the evaluation and assessment of my training, the determination of my eligibility to receive subsidised training or for any Fee Exemptions or Concessions. My Personal Information may also be disclosed to other third parties if required by law.

    I consent to the collection, use and disclosure of my Personal Information in the manner outlined above.

    I also acknowledge and agree that the Department may contact me by telephone email or post during or after I have ceased subsidised training with Australian College of Commerce and Management for the purposes of evaluating and assessing my subsidised training.

    The Smart and Skilled contact details for students with complaints are https://smartandskilled.nsw.gov.au and phone number 1300 772 104, and are published in the College Complaints, Grievances and Consumer Protection Policy.

Additional Terms and Conditions for Government Subsidised Programs

If you are applying for enrolment in a government subsidised program, that government will have additional terms and conditions that apply. 

These are available at:

Enrolment Terms and Conditions: http://accm.edu.au/our-college/policies/enrolment-t-and-c/

By proceeding with your enrolment you declare that you have read and agree to those additional terms and conditions; and agree to any updates during the duration of your program as needed.

Some key points (but not all of these terms) are listed below:

ACT

ACT trainees registered in a ACT funded program will be eligible to receive directly from the ACT government a $300 completion payment.

Payment is subject to:

  • completing the traineeship requirements within the allowed traineeship duration. This includes College work and on-the-job competence as agreed by your employer.
  • Completed the ACT issued survey that will be sent directly to you

QLD 

QLD Certificate 3 Gurantee enrolments acknowledge that you will no longer be eligible for a government subsidised training place under the Certificate 3 Guarantee once you complete a certificate III level qualification.

Queensland Certificate 4 enrolments acknowledge that you can enrol and access the subsidy under that Higher Skills Program once.

You acknowledge that you have been provided with access to the QLD Fact Sheets linked above and on the College website.

WA

WA Future Skills students and trainees acknowledge that they cannot be accepted and start in aprogram until WA have approved a student funding place. Enrolment approval is for subjects/ units of competency that are completed within that calendar years funding. 

[version 1.1 - Feb 2016]

Additional Terms and Conditions

  • NSW Smart and Skilled Additional Terms and Conditions

    NSW SMART AND SKILLED ADDITIONAL TERMS AND CONDITIONS

    The standard Terms and Conditions and the following additional terms and conditions collectively are the terms and conditions applicable to applications for enrolment under any Smart and Skilled Subsidised training program.

    As the Terms and Conditions relating to Smart and Skilled are determined or guided by the policies of that program the following terms and conditions have been cross-referenced to those NSW government issued policies. This cross referencing does not form part of the terms and conditions, but does offer guidance as to why the term or condition is in place. Cross referencing is indicated by [] brackets. The key is at the bottom of this document.

    NSW SMART AND SKILLED ADDITIONAL TERMS AND CONDITIONS 

     

    ABOUT SMART AND SKILLED FEES

    1. Fees payable under Smart and Skilled are as specified by the NSW Government.  All providers must charge the same fees and apply the same fee exemptions and concessions and require the same evidence of eligibility of concessions and exemptions. [CTC clause 17.1]

    Fees, including exemptions and concession eligibility, are calculated when your provided student data is entered into the government Provider Calculator.[FAP p2]

    Smart and Skilled Fees cannot be varied except in accordance with Smart and Skilled Policies as applicable to the year of your enrolment:

    Smart and Skilled Fee Administration Policy 

    Smart and Skilled School Based Trainee Fee Administration Policy

    2. Qualifications or traineeships not approved as subsidised under the NSW Skills List applicable at the time of enrolment are subject to commercial fees and these terms and conditions do not apply.

    3. Fees due are payable upon enrolment or where approved, within 14 days of enrolment.

    4. By College agreement the Fees may be paid by regular instalment. Failure to meet any instalment makes the remaining fee amount, plus any costs incurred, fully due and payable upon demand in accordance with the Recovery and Collections Action for Outstanding Fees and Costs provision in the Fee and Fee Recovery Policy

    ELIGIBILITY EVIDENCE 

    1. You are required to provide evidence of identity and eligibility to a NSW Smart and Skilled subsidised training program. [CTC 17.2]

    2. You must provide your Unique Student Identifier (USI) as proof of identity and date of birth. [FAP p17] You must allow the College to verify your USI and co-operate with the College to rectify any issues with your USI. Your enrolment cannot proceed until NSW Smart and Skilled agree that the USI is valid.

    3. You must provide your green Medicare Card or Birth Certificate or Australian or New Zealand Passport as evidence of citizenship or residency status. [FAP p17]

    4. You must provide your NSW Drivers Licence or another identity document that shows that you live or work in New South Wales.

    5. You agree that upon request you will provide JP certification of a copy of those identity and eligibility documents within 5 working days. [FAP p19]

    6. You acknowledge that you cannot apply to enrol in a Smart and Skilled subsidised training program where you are also receiving full or partial funding from another government source to enrol in that same qualification. You will be personally liable for the full costs of the training delivered if you do so.[CTC clause 8a]

    FEE EXEMPTION OR CONCESSION ELIGIBILITY EVIDENCE

    1. Fee exemptions or concessions require proof of entitlement as specified in the Fee Administration Policy.

    For Commonwealth benefit recipients this must be a Centrelink issued document that has the Centrelink Reference Number and shows entitlement to the benefit at the time training is to commence. [FAP p6]

    For dependents of commonwealth benefit recipients this must be evidence from Centrelink that recognises the person as a dependent of a benefit recipient. [FAP p6]

    For Commonwealth benefits administered by the Department of Veteran Affairs (DVA) the required evidence will be a benefit card or document for the relevant benefit. [FAP p6] 

    ELIGIBILITY TO FEE FREE SCHOLARSHIPS

    1. You agree that where you have meet the eligibility requirements for a Fee Free Scholarship, the College can apply on your behalf for the Fee Free Scholarship.

    2. Where the Scholarship is approved you will be refunded any payments made towards your course.

    3. Where evidence of priority to a scholarship under "social housing" rules is needed you agree to provide a Statutory Declaration as evidence of eligibility before an application is made on your behalf. [FAP p7] 

    ABOUT REFUNDS UNDER SMART AND SKILLED

    1. Where a student cancels their Smart and Skilled course before commencing a subject, a minimum payment of $100 is payable to cover enrolment and administration costs in accordance with the Refunds Policy. Amounts paid in excess of this amount will be refunded in accordance with the Refunds Policy.

    2. Once a student commences their Smart and Skilled course the Fees are refundable in line with the Refunds Policy based on time enrolled or subjects commenced.

    WITHDRAWING FROM STUDIES

    1. Students may apply for a deferral / suspension as an option to withdrawal from their Smart and Skilled course.

    2. Advice of withdrawal from enrolment should be made in accordance with the Discontinuation Policy.

    3. Upon receipt of the withdrawal notice the College will issue your Statement of Attainment and updated Training Plan. [OpG clause 9]

    DEFERRAL FROM STUDIES UNDER SMART AND SKILLED

    1. You may defer studies under Smart and Skilled for a maximum cumulative period of 12 months. [OpG clause 8]

    2. Deferral requests should be made in accordance with the Deferral Policy.

    COMPLAINTS OR FEEDBACK TO SMART AND SKILLED

    1. The College Complaints Policy outlines the process to advise us of any concerns. [OpG clause 6]

    2. Smart and Skilled also allow direct feedback to be provided via the State Training Services Customer Support Centre Phone: 1300 772 104 or via an on-line form at www.smartandskilled.nsw.gov.au [CPS p1]

    Refer to the Smart and Skilled Consumer Protection Strategy for more information.

    Employment Related Enrolments

    1. For enrolments where employer details are provided you are authorising the College to discuss your enrolment with your employer, including providing course status updates. 

    COLLEGE USE: KEY TO CROSS REFERENCING TO CONTRACT CLAUSES

    FAP = Fee Administration Policy Version 1 released October 2015

    SBTFAP = School Based Fee Administration Policy Version 1 released October 2015

    OpG = Operating Guidelines Version 1.0 released 27 October 2015

    CTC = Contract Terms and Conditions 2016 release 27 Oct 2015 

    CPS = Consumer Protection Strategy released June 2014

  • Queensland VET Investment Plan Additional Terms and Conditions

    The standard Terms and Conditions and the following additional terms and conditions collectively are the terms and conditions applicable to applications for enrolment under any Queensland VET Investment Plan subsidised training program including Certificate 3 Guarantee and Higher Skills programs.

    As the Terms and Conditions relating to Queensland VET Investment Plan are determined or guided by the policies of that program the following terms and conditions have been cross-referenced to those QLD government issued policies. This cross referencing does not form part of the terms and conditions, but does offer guidance as to why the term or condition is in place. Cross referencing is indicated by [] brackets. The key is at the bottom of this document.

    QLD VET INVESTMENT PLAN ADDITIONAL TERMS AND CONDITIONS

     

    ABOUT QLD VET INVESTMENT PLAN FEES

    1. Co-contribution Fees are payable under QLD VET Investment plan as specified by the QLD Government.  [C3P p4]

    The Co-contribution Fees are:

    $600 for Certificate III in IT

    $1200 for Certificate III in Business; Business Administration; Business Administration (Legal); and Business Administration (Medical)

    $1500 for Certificate III in Financial Services and Certificate III in Customer Engagement

    $2400 for Certificate 4 in Accounting

    Concession students are eligible for a $500 reduction from the above Co-contribution Fee amount.

    For Queensland traineeship fees see the Traineeship Additional Terms and Conditions.

    2. All providers apply the same eligibility rules for concessions and exemptions. Evidence of eligibility must be provided.

    3. Other qualifications are not approved as subsidised under the College QLD VET Investment Plan contact and so are subject to commercial fees.

    PAYMENT TERMS AND REFUNDS

    4. Fees due are payable upon enrolment or where approved, within 14 days of enrolment.

    5. By College agreement the Fees may be paid by regular instalment. Failure to meet any instalment makes the remaining fee amount, plus any costs incurred, fully due and payable upon demand in accordance with the Recovery and Collections Action for Outstanding Fees and Costs provision in the Fee and Fee Recovery Policy

    6. As training can be commenced immediately upon enrolment, full refunds are not granted.  Refunds are in accordance with the Refunds Policy.

    ELIGIBILITY EVIDENCE 

    7. You are required to provide evidence of identity and eligibility to a QLD VET Investment Plan subsidised training program. [PQSEG]

    You must provide your green Medicare Card or Birth Certificate or Australian or New Zealand Passport as evidence of citizenship or residency status.

    You must provide your QLD Drivers Licence or another identity document that shows that you live or work in Queensland.

    You agree that upon request you will provide JP certification of a copy of those identity and eligibility documents within 5 working days.

    8. You acknowledge that you cannot apply to enrol in a QLD Higher Skills subsidised qualification if you are currently enrolled in a certificate IV or higher qualification. You will be personally liable for the full costs of the training delivered if you do so.

    ELIGIBILITY LIMITATIONS 

    9. You declare that the details provided about past qualifications attained are accurate and complete. [PQSP S3C]

    10. You acknowledge that you will no longer be eligible for a government subsidised training place under the Certificate 3 Guarantee once you complete a certificate III level qualification [PQSP S1E] [C3P p5]

    11. You acknowledge that you can enrol and access the subsidy under that Higher Skills Program once. [PQSP S1E]

    GOVERNMENT FACT SHEETS

    12. You agree that you have been provided with access to the government fact sheets. [PQSP S1F]

    Certificate 3

    Higher Skills

    FEE CONCESSION ELIGIBILITY EVIDENCE

    13. To qualify to be a concession student you must meet one or more of the below criteria:

    • Hold a health care concession card or pensioner concession card
    • Be of Aboriginal or Torres Strait Islander origin

    When a Commonwealth Government agency (e.g. Jobs Services Australia Provider) is using Australian Government funding to pay student fees on behalf of the Participant, then no concessions are to apply.

    Fee concessions require proof of eligibility to be provided.[PQSP A1 K]

    DEFERRAL, WITHDRAWAL OR COMPLETION

    14. You may defer studies under QLD VET Investment programs for a maximum cumulative period of 12 months.

    Deferral requests should be made in accordance with the Deferral Policy.

    15. Students are required to complete a training and employment survey within three months of completing or discontinuing subsidised training. [PQSP 5C]

    COMPLAINTS OR FEEDBACK 

    16. The College Complaints Policy outlines the process to advise us of any concerns. [OpG clause 6]

    17. Queensland have established a Training Ombudsman. For advice or to make a complaint, go to www.trainingombudsman.qld.gov.au or call 1800 773 048.

     

    COLLEGE USE: KEY TO CROSS REFERENCING TO CONTRACT CLAUSES

    QLD Certificate 3 Guarantee Policy = C3P with page number noted

    QLD PQS Policy = PQSP with the section number noted

    QLD PQS Evidence Guide = PQSEG

  • Western Australia Future Skills Additional Terms and Conditions

    Enrolment cannot be accepted into this program until WA approve a place. 

    Enrolment approval is for subjects/ units of competency that are completed within that calendar years funding. 

     

    Western Australia Future Skills Priority Industry Training Additional Terms and Conditions

     

    COURSE FEES

    1. Course Fees are determined by the course and subjects chosen based on the number of hours in each chosen subject. The Fees are set based on the year each unit is to be commenced.

    2. Invoices are issued based on the estimated compulsory Student Fees as set by the WA government and as amended from time to time. 

    3. The College can give you an accurate calculation of fees prior to enrolment.

    4. Upon completion of enrolment a final adjustment invoice (or credit) will be issued reflecting the actual units completed and the year and annual rates.

    FEE PAYMENT OPTIONS

    1. On enrolment, students will take up one of the following payment options:

    a) pay the full amount of fees and charges;

    b) present a signed authority from an employer to invoice that employer for the student’s fees and charges;

    c) pay fee by instalment (over a maximum of 8 weeks);

    d) the acceptance by the provider of the student’s intent to defer payment and their eligibility to do so under the Commonwealth Government’s VET FEE-HELP program;

    e) pay part of the full amount of fee and charges and defer payment of the other part under the Commonwealth Government’s VET FEE-HELP program;

    In certain circumstances students may make application on the grounds of severe financial hardship for fees and charges to be waived. Contact the College if this is your situation.

    2. By approving the enrolment, employers of trainees in WA are acknowledging that they will pay the student fees on the trainees behalf and request the invoice to be issued directly to them.

    REFUNDS ON WITHDRAWAL

    1. Future Skills students who lodge a withdrawal form before 20% of time for the delivery of their first units of study has been completed will be eligible for a full refund of the fee. Other refunds as per the Refund Policy.

    FUNDING ALLOCATIONS BY CALENDAR YEAR

    1. Enrolment in a funded place is subject to WA approval of a place. The request for a place can only be made after enrolment application has been received.

    2. WA approve a qualification for funding for a specific calendar year. Only those units of competency completed in a calendar year where there is a funding place are offered at the reduced fee rate.

    3. Where funding places, or the funding for the remainder of a qualification, are no longer available, students will be completed in the funded course and will have the option to re-enrol in the course and complete the remainder as a private student at the relevant fee rates.

     

  • VET FEE-HELP Additional Terms and Conditions

    VET FEE-HELP ADDITIONAL TERMS AND CONDITIONS

    VET FEE-HELP enrolments in 2016 must be completed by 20 December 2016 regardless of start date.

    Amendment dated 20 December 2016: The College may allow students already enrolled and who are meeting College Participation Standards to continue with their VET FEE HELP enrolment in 2017 subject to completion for study by 30 June 2017, and subject to meeting the Department of Education rules to elect to continue under VET FEE-HELP. Students who fail to get approval to continue by the Department of Education will otherwise be personally liable to pay the College tuition fees directly to the College.

     

    1. You acknowledge that:

    VET FEE-HELP assistance is a loan from the Commonwealth and:

    • The loan will remain as a personal debt obligation until it is repaid to the Commonwealth,
    • The loan may affect (by reducing your take-home (after tax) wage or salary until the debt is repaid, and may affect your borrowing capacity until the debt is repaid to the Commonwealth,

    You may wish to seek independent financial advice prior to applying for a VET FEE-HELP loan.

    2. You will no longer be eligible for VET FEE-HELP if:

    (a) You are the holder of a humanitarian visa and are no longer residing in Australia, or

    (b) You are a holder of a New Zealand Special Category Visa and have become a permanent resident of Australia.

    You will be ineligible for VET FEE-HELP for all units of study with a census date after the date you no longer reside in Australia or become a permanent resident.

    3. You declare that you are an Australian Citizen or are otherwise eligible for a VET FEE-HELP loan; and have sufficient Help amounts available to cover the full anticipated costs of the course you are enrolling in.

    4. If for any reason you are found to be not eligible, are unable to prove your eligibility, or are no longer eligible for VET FEE-HELP you agree that you are personally liable for the fees incurred.

    5. VET FEE-HELP is subject to the specific terms and conditions that you agree to in the Request for VET FEE-HELP Loan form.

    6. The College will apply restrictions on the numbers of students enrolling in specific qualifications.  

    7. The maximum number of VET FEE-HELP enrolments is implemented through the allocation of a loan quota by the Commonwealth Government,called a ‘notional VET FEE-HELP account’.

    Once your enrolment is approved you are only guaranteed a place in the first Unit of Study of your course. Continuation to the second and third units of study are subject to successful completion of the first Unit of Study and available notional VET FEE-HELP account balances.

    Existing students will have priority access within the notional VET FEE-HELP account to enable them to continue their studies where they meet the Participation Standards. 

    8. You acknowledge the following Participation Standards (based on part time study) needed to ensure completion of your course in a reasonable time frame:


    Certificate II or III Subjects
    • Contact us approximately every 2 weeks for 20 minutes
    • Submit a completed Assessment Task every 2 weeks
    • Set aside a minimum of 2 hours Study per Week*
    Certificate IV Subjects
    • Contact us approximately every 2 weeks for 20 minutes
    • Submit a completed Assessment Task every 6 weeks
    • Set aside a minimum of 2 hours of Study per Week*
    Diploma Subjects
    • Contact us approximately every 4 weeks for 30 minutes
    • Submit a completed Assessment Task every 8 weeks
    • Set aside a minimum of 4 hours of Study per Week*
    Advanced Diploma Subjects
    • Contact us approximately every 4 weeks for 30 minutes
    • Submit a completed Assessment Task ever 12 weeks
    • Set aside a minimum of 5 hours of Study per Week

    * The estimated study time refers to an average time to complete the formal study requirements - You may require more study time depending on the subject. 

     

    9. Where you are unable to meet the Participation Standards you agree to contact your College Student Adviser and negotiate subject extensions or a deferral from study for a period. 

    Deferrals of study and extensions will be granted in accordance with the Deferral Policy for the current Unit of Study. However this may affect your ability to access available notional VET FEE-HELP account balance for subsequent units of study.

    10. The College may discontinue your enrolment (without adjustment of your VET FEE-HELP debt) if you are not meeting the Participation Standards or have not obtained extension or deferral approval.

    11. Once a Statement of Attainment or Qualification has been issued, you waive your rights to seek a Balance Review, or request that your debt be remitted for the applicable Units of Study. If you complete a Unit of Study successfully before your census date you waive your rights to withdraw from that Unit of Study prior to the census date.

    12. Fees applicable under VET FEE-HELP will be the equivalent of 1/4 of the Qualification price at the time of commencement of that Unit of Study. Where an enrolment crosses a calendar year there will be a fee difference between Units of Study.

    13. VET FEE HELP applicants must provide the requested evidence of eligibility within the time-frame requested; but before the census date. The College may, at its discretion, submit VET FEE-HELP applications and debt liability amounts in the absence of that evidence on the basis of the declaration of eligibility made; or cancel a students enrolment.

    14. VET FEE-HELP applicants that do not provide a valid Tax File Number within the time-frame requested, and the census date will have their application cancelled and be ineligible to reapply until they can provide a valid Tax File Number.

    15. The following specific College Policies apply to your enrolment:

    VET FEE HELP Refunds Policy

    VET FEE HELP Tuition Assurance

    VET FEE HELP Balance Review Policy

    16. The College does not allow concurrent enrolment in more than one VET FEE-HELP course at a time. Consecutive enrolments are allowed subject to the application rules applicable at that time.

    17. If you are enrolled in a government subsidised training program or under a traineeship, those Terms and Conditions apply in conjunction with the VET FEE-HELP Additional Terms and Conditions.

    18. By applying to enrol, or by applying for VET FEE-HELP loan, or by applying to continue to the next Unit of Study, you agree to these Terms and Conditions, as varied from time to time, including retrospectively to address VET FEE-HELP program changes.

    COLLEGE REPORTING TO THE DEPARTMENT OF EDUCATION - VET FEE-HELP CONSENT

    By ticking the authorisation box about agreeing to these terms, or by, at any time, verbally or in writing requesting VET FEE-HELP you acknowledge and consent to the following:

    In submitting this application to enrol you understand and consent to:

    • VET FEE-HELP assistance is a loan from the Commonwealth and:
    • The loan will remain as a personal debt obligation until it is repaid to the Commonwealth,
    • The loan may affect (by reducing) your take-home (after-tax) wage or salary until the debt is repaid,
    • May affect your borrowing capacity until the debt is repaid to the Commonwealth.

    You may wish to seek independent financial advice prior to applying for a VET FEE-HELP loan.

    The Australian College of Commerce and Management is collecting the information in this form for the purpose of assessing your eligibility for the Higher Education Loan Program under the Higher Education Support Act 2003 and allocation of a Commonwealth Higher Education Student Support Number to you;

    The Australian College of Commerce and Management will disclose this information to the Australian Government for those purposes:

    The Australian Government will store the information securely; and

    The Australian College of Commerce and Management and the Australian Government will not otherwise disclose the information without my consent unless required or authorised by law.

    Where you do not have enough FEE-HELP balance to cover a VET unit of study, you are personally liable for payment of the Fee amount to the College.

  • Traineeship Additional Terms and Conditions

    The standard Terms and Conditions and the following additional terms and conditions collectively are the terms and conditions applicable to applications for enrolment under any Traineeship subsidised training program.

    As the Terms and Conditions relating to Traineeships are determined or guided by the policies of that program the following terms and conditions have been cross-referenced to those state government issued policies. This cross referencing does not form part of the terms and conditions, but does offer guidance as to why the term or condition is in place. Cross referencing is indicated by [] brackets. The key is at the bottom of this document.

    TRAINEESHIP ADDITIONAL TERMS AND CONDITIONS 

     

    ABOUT TRAINEESHIP FEES

    1. Fees payable under subsidised Traineeship programs are as specified by the applicable state government.

    2. Traineeships not approved as fully subsidised under the state Traineeship program are subject to commercial fees.

    3. State Specific Fees for Subsidised Traineeships are on the Fees Page:

    a) NSW Traineeship Fees

    All providers must charge the same fees and apply the same fee exemptions and concessions and require the same evidence of eligibility of concessions and exemptions. [CTC clause 17.1]

    Fees, including exemptions and concession eligibility, are calculated when your provided student data is entered into the government Provider Calculator.[FAP p2]

    NSW Traineeship fees cannot be varied except in accordance with Smart and Skilled Policies:

    Smart and Skilled Fee Administration Policy 

    Smart and Skilled School Based Trainee Fee Administration Policy

    b) ACT Traineeship Fees

    All providers must charge a minimum of $350. [ACTStds clause 2.3.5]

    College fees are listed on each course page.

    c) Western Australian Traineeship Fees

    All providers must apply the same Fee Rate and the same Nominal Hours for units of competency studied within each calendar year. [WAVFP clause 6.1]

    Subsidised existing worker traineeships are not eligible for concessions.

    An itemised invoice showing the fee calculations based on agreed starting subjects is issued. Adjustments for variations to subjects are completed at the end of the qualification.

    d) Queensland Traineeship Fees

    All providers must apply the same Student Co-contribution Fee and the same Nominal Hours for units of competency studied within each calendar year. [QLDUC clause 2.6]

    For User Choice Priority One subsidised courses no other fees apply. For User Choice Priority Two and Priority Three subsidised courses “gap” additional fees apply to employers as quoted. [QLDUC clause 2.1.2]

    An itemised invoice showing the fee calculations based on agreed starting subjects is issued. Adjustments for variations to subjects are completed at the end of the qualification.

    e) Tasmania Traineeship Fees

    Tasmanian User Choice Funding is to subsidise the cost of the training and is not treated by Skills Tasmania as a full payment for the training. As such Contribution Fees are charged. 
     
    This Fee includes one face to face site visit. Additional face to face site visits incur an additional contribution fee. The College does not charge a Student Fee. An Employer Contribution Fee is charged to employers of trainees. There are no fee exemptions as the Contribution fee is charged to the employer of the trainee.
     
    f) Victorian, South Australian, Northern Territory Traineeship Fees

    These traineeships are not approved as subsidised under the state Traineeship program and so are subject to commercial fees.

    ABOUT PAYMENT TERMS

    1. Fees due are payable upon enrolment or where approved, within 14 days of enrolment.

    2. By College agreement the Fees may be paid by agreed instalment. Failure to meet any instalment makes the remaining fee amount, plus any costs incurred, fully due and payable upon demand in accordance with the Recovery and Collections Action for Outstanding Fees and Costs provision in the Fee and Fee Recovery Policy

    3. The Fees will be paid by the employer except:

    a) Where award arrangements allow the employer to require the trainee to pay the fee.

    b) Where government policy requires the trainee to themselves pay the fees; and

    c) The employer instructs the College to invoice the trainee; or

    d) Where state policy directs invoices for School based trainees be paid by the School or Department of Education.

    4. Fees paid are not refundable as they are charged to cover the administrative establishment of the enrolment and related items.

    TRAINEESHIP ELIGIBILITY AND EVIDENCE 

    1. Trainees are required to provide evidence of identity and eligibility to a state subsidised traineeship program. [CTC 17.2]

    2. Trainees must provide their Unique Student Identifier (USI) as proof of identity and date of birth. [FAP p17] Trainees will allow the College to verify their USI and assist with the College to rectify any issues.

    3. Trainees will provide a state driver’s license, green Medicare Card, Birth Certificate or Australian or New Zealand Passport as evidence of citizenship or residency status. [FAP p17]

    4. Where an entitlement to a fee exemption or concession applies, the trainee will provide the required evidence of eligibility.

    5. Trainees will provide JP certification of a copy of those identity and eligibility documents within 5 working days of any request to provide this. [FAP p19]

    6. Employers will act to ensure these requirements are met.

    7. Where states apply a limit or specific application process for a subsidised traineeship place the enrolment is not approved until the funded place is approved or the employer agrees to a commercial fee for service basis.

    Limits at this time apply in WA and Tasmania. 

    EMPLOYER OBLIGATIONS FOR ALL TRAINEESHIP PROGRAMS

    1. Employers are required to provide the full range of on-the-job work to support the completion of the traineeship, and appropriate on-the-job training, support and supervision to ensure the safety of their trainee and the development of their on-the-job skills. 

    2. The employer complies with traineeship requirements by allowing work time for completion of their correspondence studies and workplace practical activities. This will be equal to 3 hours per week averaged over a four week cycle.

    3. The employee supervisors will be asked to verify and sign the trainee’s Assessment Submission to confirm that, to the best of their knowledge it is the original work of the trainee, and that in that field of work, the trainees on-the-job performance has been competent. The College is authorised to use this verification as confirmation of the employers authorisation for the supervisor to indicate employer satisfaction with on-the-job competency and competency completion where applicable.

    4. Employers and supervisors should monitor the trainee’s progress, including as advised in the College provided monthly progress reports, and ensure trainees submit the required assessments to the College by the timetable dates. 

    5. The employer or trainee must notify the College if the required work will not be submitted on time and provide an estimated submission date or seek assistance as appropriate.

    6. Employers should notify the College immediately if there are any matters affecting the trainee’s ability to complete the qualification or if there are work related barriers.

    7. The Employer will update and sign their copy of the trainee’s Training Plan as the employee completes an assessment with the College and will provide the College with the updated and signed Training Plan on request and at the completion of the trainee’s enrolment.

    8. If the Employer does not believe that a trainee has the necessary on-the-job competence for their traineeship level they are to advise the College of their concerns.

    9. Employers will facilitate trainees enrolling using the College’s on-line process.

    10. Employers will ensure their employees provide the required identification documents, initial skills assessment and Unique Student Identifier at the time of enrolment.

    COLLEGE REPORTING OF STUDENT PROGRESS AND STATISTICS

    1. The trainee and employer agree to the College releasing information to other related parties as required to facilitate the traineeship. This includes, but is not limited to the following disclosures.

    2. The College is obliged under their applicable State contract to advise the relevant Department of Education (or equivalent) if a trainee fails to progress in their course, or the terms of the Training Contract, including study release time, are breached.

    3. For School-based Traineeships, the College will regularly advise the trainee’s school and Regional VET-Coordinators of the trainee’s progress and obtain their assistance in resolving any student progress issues.

    4. The College is required to provide student statistical and enrolment data that is provided in the Enrolment Form and subsequently throughout the enrolment to the relevant state and commonwealth Education Departments and related government departments and agencies.  The College Privacy Policy outlines the requirements. By agreeing to these Terms and Conditions the student is consenting to the provision of this information.

    5. Apprenticeship Support Centres and Job Network Providers and other related parties will be advised about trainee participation,, progress and completion and any other matters necessary to facilitate their activities

    TRAINEESHIP DISCONTINUATION, EXTENSION OR SUSPENSION

    1. The employer and trainee can request through their Apprenticeship Support Centre a suspension or extension of the training term. Employers will inform the College if this is the case.

    2.  Employers will notify the College immediately if the Trainee ceases employment and complete the appropriate cancellation paperwork provided by the College.

    3. Where the College believes appropriate it will advise the relevant Apprenticeship Support Centre or Department of Education that the trainee has cancelled, left employment or changed employment status.

    TRAINEE PARTICIPATION REQUIREMENTS

    1. You acknowledge the following Participation Standards (based on part time study) needed to ensure completion of your course component of your traineeship in a reasonable time frame:


    Certificate II or III Subjects
    • Contact us approximately every 2 weeks for 20 minutes
    • Submit a completed Assessment Task every 2 weeks
    • Set aside a minimum of 2 hours Study per Week*
    Certificate IV Subjects
    • Contact us approximately every 2 weeks for 20 minutes
    • Submit a completed Assessment Task every 6 weeks
    • Set aside a minimum of 2 hours of Study per Week*

    * The estimated study time refers to an average time to complete the formal study requirements - You may require more study time depending on the subject. 

    2. Where you are unable to meet the Participation Standards you agree to contact your College Student Adviser and negotiate subject extensions or a deferral from study for a period. 

    3. The College may discontinue your enrolment (without refund) if you are not meeting the Participation Standards or have not obtained extension or deferral approval.

    COMPLAINTS OR FEEDBACK FOR TRAINEESHIPS

    1. The College Complaints Policy outlines the process to advise us of any concerns. [OpG clause 6]

    ACCEPTANCE AND VARIATIONS TO THESE TERMS AND CONDITIONS

    1. The College is authorised to vary these Terms and Conditions at any time, including retrospectively where necessary to facilitate state government subsidised funding and traineeship conditions. 

    2. By enrolling, you the trainee agree to these Terms and Conditions.

    3. By authorising your trainee to enrol, you, the employer agree to these Terms and Conditions.

     

     

    COLLEGE USE: KEY TO CROSS REFERENCING TO CONTRACT CLAUSES

    FAP = Fee Administration Policy Version 1 released October 2015

    SBTFAP = School Based Fee Administration Policy Version 1 released October 2015

    OpG = Operating Guidelines Version 1.0 released 27 October 2015

    CTC = Contract Terms and Conditions 2016 release 27 Oct 2015 

    CPS = Consumer Protection Strategy released June 2014

    WAVFP = WA VET FEE Policy 2016 version 1.0   

    QLDUC = Queensland User Choice 2010 - 2016 version 1.1

  • ACT Traineeship Additional Terms and Conditions and Notices

    ACT trainees registered in a ACT funded program will be eligible to receive directly from the ACT government a $300 completion payment.

    Payment is subject to:

    1. completing the traineeship requirements within the allowed traineeship duration. This includes College work and on-the-job competence as agreed by your employer.
    2. Completed the ACT issued survey that will be sent directly to you

     

  • Tier 2 Terms and Conditions

    These Terms and Conditions apply to short course enrolment in Tier 2 programs

    Tier 2 Program Terms and Conditions v1-2017

    1. Product Description

    a. Tier 2 is a training product that addresses specific units of competency that have been determined as meeting the ASIC Regulatory Guide RG146 Training of Financial Product Adviser obligations; and that fall within different qualifications.

    b. Tier 2 requires online access to complete knowledge quizzes; written assessment completion; and practical skills activities e.g. role plays, that may require workplace verification of competency.

    c. Students use personal logins to log in online to the College Webclass platform.

    d. When undertaking Tier 2 quizzes students access a viewable PDF file and answer between 10 and 40 multiple choice/short answer questions for each subject.

    e. When undertaking the written assessment completion the student will download and complete a word document and upload that document onto Webclass.

    f. Students may require a workplace supervisor who has observed them in the workplace undertaking advice activities or simulations, to provide a signed checklist confirming the observance of skills and knowledge.

    g. The College monitors a students’ progress, and will proactively contact the student to offer assistance and help.

    2. Product Content and ASIC RG146 Requirements

    a. ASIC Regulatory Guide 146 outlines the training obligations for various “types” of financial product and advice combinations.

    It is the licensee’s legal obligation to determine the Tier 2 training that is appropriate for the adviser’s role.

    b. The College has developed, using reasonable endeavor, Tier 2 Programs to address the specific requirements of the stated units of competency and, in addition, the ASIC Regulatory Guide 146 requirements.

    c. A range of Tier 2 product versions are offered:

    For Retail Financial Services Staff: Units FNSASIC301 FNSASIC302

    Tier 2 – Basic Deposit Products and Non-cash Payment Facilities

    Tier 2 – General Insurance

    For Insurance staff:

    General Advice in General Insurance: FNSASIC304

    General Insurance: Personal and General Advice: FNSASIC304 FNSASIC305

    d. It is the obligation of the client to determine that the program/s selected and content meet the specific training and compliance needs of its staff.

    The Client must advise the College which program and which products under that program the student is to be assessed towards.

    e. This program relates to units of competency and is considered “accredited” training.  A Statement of Attainment is awarded upon successful completion.

    3. Pricing

    a. Fees are payable on enrolment and apply for access to the program, regardless of subjects actually undertaken. Invoicing terms are net 14 days.

    b. GST is not applicable on accredited training programs.

    c. The enrolment term is 3 months for each student from the enrolment date of that student.

    d. Once a student has been enrolled a student cannot be substituted and enrolments are not transferable.

    e. Pricing for

    i. Pricing for one enrolment without any other relationship with the College is $440 (no gst)

    ii. Pricing for single enrolments with other relationships with the College is as published on the website Tier 2 page - currently $395 (no gst)

    iii. Clients committing to enroll greater that 50 enrolments in any one calendar year may be offered a discounted price. If the client fails to meet the agreed enrolment numbers the standard price will be retrospectively applied and an invoice issued.

    4. Student Enrolment and Progress and Certification

    a. Clients are responsible for managing student enrolments. The College will send to the Client an email with an “Enrolment Link” that they can forward to staff they approve to enrol in each enrolment year.

    b. The College will provide an online Student Reporting System.  The Student Reporting System will show: who has enrolled and completed subjects, amongst other information.

    Clients can nominate staff that they wish to receive online access to the Student Reporting System.

    The Client is responsible for the overall progress of students. The College Student advisers are responsible for monitoring and assisting students to complete their studies in the required timeframe.

    c. Students will at the end of their program be able to issued a PDF Statement of Attainment that shows the units of competency achieved and the products assessed.

    5. Subject or Program Customisation

    a. These terms and conditions apply to the standard Tier2 programs which are not customisable. Clients may request a quote for a customised Tier2 program.

    b. A face to face option is also available and a quote can be requested.

    c. Clients are invited to provide feedback on each subject.

    6. Copyright and Intellectual Property

    a. All materials are copyright of Australian College of Commerce and Management Pty Ltd. All rights are reserved.

    b. The Client acknowledges that any unauthorised use, reproduction or disclosure of the Confidential Information by the Client may cause loss, damage or expense to the College.

    7. Not Advice Disclaimer

    The information or materials provided under this program are provided for educational or training purposes only. They do not constitute financial or other advice and cannot be relied on for providing advice.

    8. Tier 2 Program Technical Specifications

    Tier 2 programs run on the College internet platform Webclass. It is recommended that Clients safe list this website URL to ensure staff access and functionality

    Webclass use requires:

    • A contemporary browser e.g. Internet Explore v7 and above; Google Chrome; Firefox
    • Javascript enabled
    • PDF reader (which may require a browser add-on)

     

     

Terms and Conditions for Non-accredited Training and Short Courses

  • RG206 CPD Terms and Conditions

    CPDRG206 Program Terms and Conditions

     

    General Terms and Conditions - CPD Enrolment

     

    1. Overview of CPD Program 206

    a) The CPD Program will make available up to 10 CPD Modules over a 12 month enrolment period.

    b) The CPD Modules are available on-line and are completed online.

    c) Each CPD module will state the expected CPD Nominal Hours required for completion.

    d) A CPD Statement of Participation, that summarises the modules completed within any enrolment period and the CPD nominal hours, will be available for each student at the end of the enrolment period.

    e) Enrolment into the CPD Program must be by on-line submission of this Electronic Enrolment Form. Paper based Enrolment Forms will attract an additional $50 processing fee.

    2. College Services Delivered

    a) CPD enrolment is 'on-line delivery'. After Enrolment and payment the student will be emailed logon details to Webclass to allow them to start their CPD program.

    b) All required learning materials are provided on-line and are free of charge.

    c) One CPD Module will be released approximately every 4 - 6 weeks.

    d) Students will be allowed multiple attempts to successfully complete the CPD quizzes.

    e) CPD Enrolment is for one calendar year. Continued access to the CPD Program is subject to payment of a further annual enrolment fee.

    f) At the completion of the Enrolment year students will be provided a CPD Statement of Participation that summarises the modules completed within the enrolment period and the CPD nominal hours free of charge.

    g) The College can re-issue Statements of CPD Participation upon application and payment of the Re-issue Document Fee.

    3. Student and Employer Obligations

    a) The Student and their Employer should satisfy themselves that completion of any or all CPD Modules will adequately address their specific Professional Development needs in conjunction with other professional development activities undertaken (if any).

    b) The Student and/or Employer should immediately raise any concerns they may have about the delivery of the program to the College. This can be done by phone or email.

    c) Students or Employers can contact the College to request additional services and a quotation for those additional services.

    4. Electronic Signatures

    a) In accordance with the Electronic Transactions Act the College will accept electronic signatures from Employers and Students where indicated on its forms.

    b) Employers and Students, where providing an electronic signature and/or submitting forms under electronic signature, acknowledge that they are entering into a legally binding agreement as if they have personally signed that document.

    c) If determined as necessary in the circumstances, the College will seek confirmation of an electronic signature by, for example, sending a confirmation email of the document receipt to the sender.

    d) The College reserves the right to request a document that has been completed under electronic signature to be completed with a personal signature.

    5. Enrolment Fees and Payment Terms

    a) Enrolment Fees are payable prior to or at the time of enrolment. The quoted fee per student is GST inclusive, for an enrolment period of 12 months. Where no client specific fee is quoted, the Fee as outlined in the College Fee Schedule will apply.

    b) Student on-line access and Statements of Participation will be withheld until all outstanding amounts are paid.

    c) CPD Enrolment Fees are not refundable, even if the student changes job role or resigns from employment.

    d) The Enrolment Fee is not transferrable to a new student.

    6. Delivery and Assessment Strategy

    a) This program is delivered online.

    b) This program does not equate to a unit of competency and so will not result in the award of a Statement of Attainment.

    7. Copyright and Intellectual Property

    a. All materials are copyright of Australian College of Commerce and Management Pty Ltd. All rights are reserved.

    b.  The Student and Employer acknowledges that any unauthorised use, reproduction or disclosure of the CPD course content may cause loss, damage or expense to the College.

    8. Not Advice Disclaimer

    The information or materials provided under this program are provided for educational or training purposes only. They do not constitute financial or other advice and cannot be relied on for providing advice. Licencees under an ACL or AFS Licence must satisfy themselves that their chosen activitied, including this course, meet their licence obligations.

    9. CPD Program Technical Specifications

    CPDRG206 runs on the College internet platform Webclass. It is recommended that Clients safe list this website URL to ensure staff access and functionality.

    Webclass use requires:

    • A contemporary browser e.g. Internet Explore v7 and above; Google Chrome; Firefox
    • Javascript enabled
    • PDF reader (which may require a browser add-on)

     

  • Compliance CPD Terms and Conditions

    Compliance CPD Program Terms and Conditions

    1. Product Description

    a. Compliance CPD is an online quiz training product.

    b. Students use personal logins to log in online to the College Webclass platform.

    c. Students access a viewable PDF file and answer between 10 and 25 multiple choice/short answer questions for each subject.

    d. There are 2 streams to address management and non-management staff

    e. There are 10 subjects to address general financial services compliance needs.

    The program subjects are:

    Teller / MSO Stream

    Manager Stream

    Subject 1:

     AML

    Subject 2:

    Code of Practice

    Subject 3:

    Privacy

    Subject 4:

    Consumer Protection

    Subject 5:

    Complaints & EDR

    Subject 6:

    epayments Code

    Subject 7:

    Armed Robbery

    Safety Management

    Subject 8:

    TFN Withholding

    Managing for Compliance

    Subject 9:

    Working with Others

    Leaderships Skills

    Subject 10:

    Workplace Behaviours i.e. sexual harassment; anti-bullying

    Managing Workplace Behaviours

     

    f. The program is completed independently and the College does not monitor or follow up students to enrol, or their progress once enrolled.

    g. One subject is released for access in each calendar month, but may at the Colleges discretion be released earlier.

    2. Product Content and ASIC and Other Compliance Requirements

    a. ASIC Regulatory Guide 104 outlines the AFS Licensee’s obligation to review and identify and manage training obligations for various “types” of staff and advisers.

    It is the licensee’s legal obligation to determine the training that is appropriate for the adviser’s role.

    b. The College updates subjects annually to provide currency of content.

    c. This program does not relate to units of competency and so is “non-accredited” training.

    3. Pricing

    a. Fees are payable on enrolment and apply for access to the program, regardless of subjects actually undertaken. Invoicing terms are net 14 days.

    b. GST is applicable on Compliance CPD programs.

    c. The enrolment term is 12 months for each student from the enrolment date of that student.

    d. Once a student has been enrolled a student cannot be substituted and enrolments are not transferrable.

    e. Annual price variations do not apply to current active courses, but will apply on renewal.

    f. Pricing for Compliance CPD

    i. Pricing for one enrolment without any other relationship with the College is $363 ($330 +$33 gst)

    ii. Pricing for single enrolments with other relationships with the College is $297 ($270 + $27 gst)

    iii. Clients committing to enroll greater that 50 enrolments in any one calendar year may be offered a discounted price. If the client fails to meet the agreed enrolment numbers the standard price will be retrospectively applied and an invoice issued.

    4. Student Enrolment and Progress and Certification

    a. Clients are responsible for managing student enrolments. The College will send to the Client an email with an “Enrolment Link” that they can forward to staff they approve to enrol in each enrolment year.

    b. The College will provide an online Student Reporting System.  The Student Reporting System will show who has enrolled and completed subjects, amongst other information.

    Clients can nominate staff that they wish to receive online access to the Student Reporting System.

    The Client is responsible for the progress of students.

    c. Students will at the end of their program be able to download a PDF Statement of Participation that shows the Compliance Program subject name.

    5. Subject or Program Customisation

    a. These terms and conditions apply to the standard Compliance program which is not customisable. Clients may request a quote for a customised Compliance program.

    b. Clients are invited to provide feedback on each subject.

    6. Copyright and Intellectual Property

    a. All materials are copyright of Australian College of Commerce and Management Pty Ltd. All rights are reserved.

    b. The Client acknowledges that any unauthorised use, reproduction or disclosure of the Confidential Information by the Client may cause loss, damage or expense to the College.

    7. Not Advice Disclaimer

    The information or materials provided under this program are provided for educational or training purposes only. They do not constitute financial or other advice and cannot be relied on for providing advice.

    8. Compliance Program Technical Specifications

    Compliance CPD runs on the College internet platform Webclass. It is recommended that Clients safe list this website URL to ensure staff access and functionality

    Webclass use requires:

    • A contemporary browser e.g. Internet Explore v7 and above; Google Chrome; Firefox
    • Javascript enabled
    • PDF reader (which may require a browser add-on)