Complaints and Consumer Protection Policy

Updated Dec 2014; June 2016; Dec 2016: Jan 2018

Resolution Institute
Student Mediation Scheme

Resolution Institute Membership

ACCM College is a member of the Resolution Institute Student Mediation Scheme

Since 2002, Resolution Institute (formerly LEADR) has administered the Student Mediation Scheme to provide educational and training institutions with an external appeals process. The Scheme allows a member educational and training institution or its student to refer to Resolution Institute as the external review body once their internal grievance system has been exhausted. Resolution Institute appoints a suitably qualified mediator, liaises between the parties as necessary and manages the process.

To initiate proceedings: 1. Access the Application for External Review form on Resolution Institute’s website  2. Lodge the Application for External Review form with payment and supporting documents to Resolution Institute 3. Resolution Institute will liaise with you and your educational and training provider to facilitate mediation proceedings