Fee and Fee Collection Policy and Procedures

Version Jan 2015; updated 1 June 2016; updated Dec 2016

Fee and Fee Collection Policy

The College is committed to administering its Fees and Fee Collection processes in a fair and equitable manner.

The College will ensure that the rules of any government funded or subsidised program are met and that fees are clearly disclosed to students and clients.

In the application of these rules the College will at all times offer reasonable allowed payment alternatives to ensure that students with financial disadvantage are given every reasonable opportunity to progress their education.

Our refund policy and processes will also ensure that individual students paying their course fees only pay for the services that they incur for the time that they are enrolled.

Fee and Invoicing Policy and Procedure Details

  • Charging Compulsory Fees

    a) The College will ensure that it charges all compulsory student or co-contribution fees as required under any government funded or subsidised program.

    b) If an error is detected in fees charged, the College will advise the student of the fee variation and if there is an amount payable, allow reasonable time to make this payment. The College will also make a refund if the fee is lower.

    c) If the fees for the program vary based on the subjects undertaken or for some other reason, the College will invoice for fees based on the normal fee applicable. At the completion of the course a variation invoice or refund will be made.

  • Applying Concession Fees and Fee Exemptions

    a) The College will ensure that it offers all compulsory student concessions and exemptions to fees as required under any government funded or subsidised program.

    b) Students who do not subsequently meet the proof requirements for the concession or exemption within a reasonable period will be invoiced the standard amount.

  • Incidental Fees

    a) Incidental Fees are any additional fees that may be incurred other than course fees. These include fees for additional services such as requesting paper copies of learner materials; late payment charges; fees for additional subjects or dual qualifications.

    b) No College courses require students to incur incidental fees as these services are optional.

    c) Incidental Fees and current amounts are published in the Fees page.

  • Invoicing Terms of Payment

    a) A deposit is required upon enrolment application. This will be refundable if your application is not approved.

    b) By College agreement the fees may be paid by invoice on 14 day terms or be paid by regular direct debit or other instalment.

    c) Failure to meet any instalment makes the remaining fee amount, plus any costs incurred, fully due and payable upon demand, except as the Refund Policy applies.

  • Invoices Issued For All Fees Payable

    a) Tax invoices are issued for all payments made to the College.

    b) All payments are deposited into the College bank account and accounts are reconciled to customer statements.

  • Receipts for Payments

    a) When you enrol with the College via our Online Enrolment System, and have paid an invoice by credit card you will receive a receipt to your nominated email address.

    b) When you pay an Invoice via our Online Payment System, you will receive a receipt to your nominated email address.

    c) Direct Debit instalments will show on your bank account or credit card statement. If you wish to receive receipts for Direct Debit Payment Payments please email accounts@austcollege.edu.au

    d) If you wish to receive receipts for an invoice that was paid by Direct Deposit please email accounts@austcollege.edu.au

Fee Collection Policy and Procedures

  • Recovery and Collections Action for Outstanding Fees and Costs

    a) Payments that are outside the agreed payment terms will receive a reminder.

    b) Payments past 21 days may be charged the Late Payment Fee. If this fee is not initially charged, it may be applied subsequently if agreed instalments or payment plans are not met.

    c) Payments past 45 days will receive a final written reminder before they are considered for collections action.

    d) The College may undertake collections action itself or refer the outstanding invoices to an outside collections agency to action.

    e) All costs associated with this collections action including document preparation, court filing costs, process serving costs, search costs and all other costs will be charged to the debtor and these amounts included in the collections action.

    f) Failure of the Collect to initiate collections action at any time does not prevent the College commencing action at any subsequent time and without notice.

  • Negotiated Instalments

    a) Students and clients who are unable to pay outstanding invoices due to financial difficulties will be offered a payment plan arrangement.

    b) Where the instalment plan is maintained, all late payment fees and costs will be waived.

    c) Evidence of the financial difficulties and an application for a payment plan may be requested.

  • Financial Hardship Application

    a) Where permitted under a government funded or subsidised program the College may waive all or some student fees based on proven financial hardship.

    b) In this instance the student must complete the Financial Hardship Form and be assessed in accordance with College procedures.

    c) ACT will allow a fee reduction to a concession fee where genuine hardship by a trainee is proven. Evidence must be provided for approval.

    d) Queensland will allow a exemption for Student Contribution Fees where genuine hardship by a trainee is proven. Evidence must be provided for approval. (User Choice Policy 2016 - 17  2.6.3)

Other Fee Policies and Procedures

  • Cease Training Not of Students Own Accord

    The College is required to have a policy in place in the event that it is no longer able to support a students training course through closure, loss of government funding contracts, removal of qualifications on scope, or other reasons that force the student to cease training.

    If such an event were to arise the College would calculate the percentage of the training incomplete and arrange a refund of that percentage of course fees.

     

  • Withdrawal Without Penalty Rules for WA Future Skills

    a) For WA Future Skills students fees apply on a unit of competency basis. 

    b) For WA Future Skills students [6.8.2 WA Fee Policy 2016] and VET Fee Help students, a Withdrawal Without Penalty / Census Date applies which is calculated at 20% of the duration for that subject. This means that the College Refund policy is varied for these students to the extent that they may have started that subject but if they have notified us of withdrawal in the first 20% of time allowed for that subject, they are eligible for a refund of fees paid for that subject.

  • Fee Reduction Due to Credit Transfers

    a) Where a student under a specific enrolment type and program is entitled to a reduction in fees due to RPL by credit transfer, the fee will be adjusted either at the completion of the course or by adjusting future instalments if a payment plan applies. The fee will also include any other adjustments that are necessary.

    b) Students may request the refund earlier by contacting their student adviser.

  • Transfer to Lower Level Qualification or Embedded Qualifications

    a) Where a student withdraws from one qualification and the units completed make them eligible for a lower level qualification, the College will issue the lower level Qualification Testamur at no additional cost. No other refund of fees will otherwise apply.

  • Fees Not To Be Paid In Advance

    a) The College does not accept from a student more than $1000 prior to enrolment, nor do instalments at any time exceed $1500 in advance of services delivered.

  • Re-assessment Attempt Limits

    a) The College does not charge additional fees for re-assessment.

    b) However, assessments failed over numerous occasions will trigger a discussion with the student to reassess the suitability of the course and/or subjects chosen.

    c) The College may refuse to continue training in a subject / qualification if an assessment submission remains not competent after three attempts.

  • Transition to Newer Qualification Fee

    Qualifications are regularly updated. The replaced qualification is called the superseded qualification; and has a "transition date" by which all enrolled students must be completed, or be enrolled in the newer qualification (if offered by the College).

    The following Transition Fee applies to transitions to newer qualifications:

    • $500 Certificate II and III
    • $600 Certificate IV
    • $800 Diploma
    • $1000 Advanced Diploma

     

    This fee also applies where students request to be transitioned before the transition date, when they may (in the Colleges judgement) otherwise have completed the superseded qualification within the time frame.

    The College may waive the Transition Fee at its discretion and will waive the fee for students who were not given at least 6 months notice of the requirement to complete before the transition date.

    Trainees are exempt from this fee.

    NSW Smart and Skilled enrolments are exempt from this fee where the transition is approved by Smart and Skilled.

    Students and trainees past their original course completion date must also pay the course Extension Fee for each extension period in addition.

Specific Funded Program Fee Procedures

  • Smart and Skilled Fee Administration Policy

    Under Smart and Skilled provider guidelines we must give each student access to the Smart and Skilled Fee Administration policy before or at the time of enrolment.

    For School Based Trainees in NSW refer to the Smart and Skilled School Based Traineeship Fee Administration Policy.

  • Fees Payable under Smart and Skilled

    For each qualification the NSW Department has set a compulsory enrolment fee.

    The Smart and Skilled training program does however mean that you get most courses for less than half price.

    The College allows you to pay the enrolment fee on a payment plan or you can pay in 2 instalments. Our goal is to make sure you have this once-in-a lifetime opportunity to up-skill.

    There are fee exemptions and concessions - we have this information later on.

    Smart and Skilled enrolment fees for 2017 vary from

    • Certificate II $880 - $1050
    • Certificate III $1320 - $2550
    • Certificate IV $1580 - $2310
    • Diploma $2510 - $4190
    • Advanced Diploma $2580 - $2910

    The fee amount you pay is the same for ALL Smart and Skilled providers.

    Different fees apply for traineeships in NSW. Most traineeships have a $1000 Enrolment Fee (or $870 for Certificate II traineeships).

  • NSW Smart and Skilled Transferring Students

    a) Students transferring to the College will need to pay the Smart and Skilled Fee that will be adjusted to take into account any credit transfers from their previous provider. The student must provide a JP certified copy of their Statement of Attainment.

    b) If the student's transfer is due to the closure of their previous training provider or the termination of a contract, the College will not charge a fee that exceeds the fee for which they were originally liable. Along with providing a JP certified Statement of Attainment, the student must also provide their current Training Plan and the Statement of Fees issued by their previous provider (with evidence of payment).

    The College will contact the Department of Industry in these instances to calculate the fee and to agree on the fee to be paid by the Department to the College.

  • Important Rules about Withdrawing from VET FEE-HELP Without Penalty

    VET FEE-HELP students can withdraw any time before their census date without a penalty.

    For each semester a "census date" is set which is 20% into the scheduled time frame for that semester.

    If students do NOT formally withdraw from the semester on or before the census date, they will incur a debt with the Government for the VET FEE-HELP loan amount. See the VET FEE-HELP Refund Policy for details.

    Students who notify the College of their intent to withdraw from their course prior to the census date will be sent written confirmation confirming their request.

  • VET FEE-HELP Tuition Assurance Scheme Certificate

    The College is a member of the TAFE Directors Tuition Assurance Scheme for VET FEE-HELP.  This is a copy of the Tuition Assurance Statement.

    Note the College has not applied for the new scheme: VET Student Loans for 2017. Only existing VET FEE HELP students may continue studies in 2017 and complete their qualification where they have opted in directly with the Department of Education.

Refunds

Refer to our Refunds Policy and your specific terms and conditions.

  • Students please note that eligibility to any refund amount is based on the date we receive (and acknowledge) notice of your withdrawal. Delays in advising us of your withdrawal will impact eligibility to any refund. 
  • Students may ask for a deferral / suspension that, where approved, will maintain your right to a refund calculated from the start date of the suspension if you later withdraw.