Student Participation and Communications Policy

version Dec 2014; revised June 2016; updated Dec 2016

College Code of Conduct and Required Student Behaviour

  • General Conduct Requirements

    Students when interacting with College staff and other students should:

    • act and communicate in a professional and business like manner
    • be co-operative and considerate to others
    • refrain from swearing and using aggressive language or conduct
    • raise any concerns in an appropriate manner using the approved procedures for raising concerns and complaints
    • ensure their behaviour does not negatively impact the study experience of other students.


    Of course, our staff are required to meet this Code of Conduct too!

  • Academic Conduct Obligations

    Students enrolling agree to:

    • Make every possible effort to meet course module due dates.
    • Make regular progress and complete the qualification within the course time frame and to the Student Participation Standards.
    • Participate in any workplace training provided by your employer or the College.
    • Attend any training or progress meetings with the College.
    • Notify your employer and the College if you are having any difficulties completing the tasks or workbooks.
    • Notify the College if you leave your employer during the term of a traineeship.


    Students To Submit Their Own Original Work

    All work must be your own work.

    In all Colleges and Universities, submitting work that is not yours is regarded as a serious offence that can result in your disqualification from completing the course.

    As a minimum you and any others involved will be required to re-do a new assessment task.

    Where enrolled through your employer, your employer will also be notified of the breach verbally and by a formal letter.

    If you work with others in study groups, ensure that your submissions are your own work, reflect your own opinions and are written in your own words.

    Copy and Paste from the Internet or Workbook

     Answers obtained directly from the internet or study workbooks (unless this is specifically required in the assessment activity) will be failed and are a breach of Academic Conduct. 

    Quiz Completion

    Quiz completion by guessing randomly is a breach of academic policy. The quiz will be locked after 2 attempts and where the fail result is in the view of the College due to random guesses, an alternative assessment activity will be allocated.


  • Student Disciplinary Procedures

    If the College has any concerns about the behaviour of a student, including any breach of College Policies, or behaviour that is regarded as not meeting the Code of Conduct, the College will fully and fairly investigate the issue.

    The student/s involved will be given full details of the Colleges concerns and the opportunity to address and explain the issue prior to any decision about disciplinary action being taken.

    The College will then communicate to the student/s the outcome and consequences of its investigations.

    Where disciplinary action is warranted the College may take action up to and including withdrawing students from their course, without refund or a result being issued. The disciplinary action will reflect the seriousness of the misconduct taken by the student.

    Appeals are allowed where the student disputes the disciplinary action.

Academic Appeals Process

  • Assessment Appeals Process

    Students have the right to Appeal an assessment decision.

    If you are advised that a subject result is Not Yet Competent, but you believe you really do have the required degree of competency; and you have provided reasonable proof of this to the College, you may appeal that result.

    To appeal a decision you should ask your College Student Adviser to have your work remarked by another Trainer/Assessor; or send this request via the Enquiry page on the website.

    You may be asked to provide a “fresh” copy of your original assessment. The task will be given to another assessor to mark. They will not be told it has already been marked and found to be Not Yet Competent.

    The second assessors result will be the official result. For internal development purposes, after this exercise the two marked assessments will be compared for consistency.

    If you are still dissatisfied with the outcome, you may appeal again. You will be asked to explain the reasons for the appeal. In this instance the College will ask for an independent Assessor to review your assessment.

    You will be advised if any costs will be applicable for external review.

  • Supplementary Assessments

    The College will ask students to complete “supplementary” or additional assessments from time to time. For example we may phone students and arrange a time to ask them some questions about their Assessment Task or set additional questions or activities. 

    This process is intended to allow the College to validate the assessment methods it uses, to be flexible in the way it assesses students, and to ensure authenticity of student work. A student asked to cooperate in this way, will be regarded as not having completed their Assessment Task until the supplementary assessment is completed to the satisfaction of the College.

  • Appeals for Other Decisions

    Non-academic appeals are treated in accordance with the College Complaints processes.