ASIC Regulatory Guide (RG) 104 Licensing: Meeting the general obligations has within in it key requirements about having staff with sufficient skills and ongoing compliance training.
Under RG 104.67 You must: (a) take reasonable steps to ensure that your representatives comply with the financial services laws (s912A(1)(ca)); and (b) if they provide financial services, ensure they are trained and competent to do so (s912A(1)(f)). You must also have measures in place to ensure that you comply with these obligations on an ongoing basis: RG 104.38.
RG 104.77 spells out that ASIC expects you to: (a) identify the knowledge and skills your representatives need to competently provide your financial services; (b) ensure that they have the necessary knowledge and skills; (c) ensure that they undertake continuing training programs to maintain and update their knowledge and skills; and (d) maintain a record of the training they have undertaken (this is required under reg 7.6.04(1)(d)).
In RG 104.82 ASIC address the requirements for those providing other services to retail customers to be that you must still ensure that your representatives providing other services are trained and competent to perform their role and functions. They recommend the requirements of RG146 to be used as a basis.