Banking Services Management Diploma FNS50915

Subject Choices
offered under the Diploma of Banking Services Management

4 electives are required (depending on subjects chosen)

• Client and Third Party Relationships

  This subject covers the skills and knowledge required to communicate and network with a wide range of people, internal and external to the organisation, to increase efficiency, build continuing relationships and improve sales. It has a focus on relationship building and prospecting for business referrals.

  • Unit(s):

  • FNSCUS501 Develop and nurture relationships with clients, other professionals and third party referrers

  • BSBREL402 Build client relationships and business networks

  • BSBCUS402 Address customer needs

• Manage People Performance

  This hands on subject looks at the skills and knowledge required to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. This subject covers strategies for assigning and allocating work, establishing clear role responsibilities, and using performance counselling methods and development plans for improving performance.

  • Unit(s):

  • BSBMGT502 Manage people performance

• Manage a Sales Team

  This subject covers developing sales plans, sales budgets and KPIs. A key component is the critical thinking and analysis involved in assessing customer needs. Sales management techniques and promotional activities are topics examined to ensure that you can successfully lead the sales team.

  • Unit(s):

  • BSBINM401 Implement workplace information system

  • BSBSMB420 Evaluate and develop small business operations

  • FNSSAM502 Assess market needs

  • BSBSLS502 Lead and manage a sales team

• Professional Conduct in Finance

  To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

  • Unit(s):

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

• Advanced Selling of Financial Products (E)

  Strict rules apply to the sale of financial products. This subjects looks at how to be effective with sales but also to be compliant and ethical. The subject covers advanced level questioning and probing skills; addressing customer objections; and taking steps to close the sale. As interpersonal and presentation skills are an important aspect of sales - a component of the assessment is undertaken via a Role Play on Skype.

  • Unit(s):

  • FNSSAM501 Apply advanced selling techniques to selling of financial products and services

• Safety and Risk (E)

  Participation in the process of identifying work health and safety (WHS) hazards, and assessing and controlling WHS risks, is the focus of this subject. A key ingredient is the ability to promote and support worker consultation about WHS issues. This is a great subject for those who want to learn more about identifying and managing safety hazards.

  • Unit(s):

  • BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control

• Prioritising Strategies (E)

  This subject provides time management strategies and planning techniques suited for setting personal and team goals and targets. The importance of goals being linked to key performance indicators of the business is examined.

  • Unit(s):

  • BSBWOR501 Manage personal work priorities and professional development

• Loan Securities and Risk Management (E)

  The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.

  • Unit(s):

  • FNSCRD402 Establish and maintain appropriate security

• Understanding Consumer Credit (E)

  This subject looks at the skills and knowledge required to explain the functions and implications of different forms of consumer credit to clients.

  • Unit(s):

  • FNSCRD503 Promote understanding of the role and effective use of consumer credit