Recordkeeping Certificate IV BSB41715

Subject Choices
offered under the Certificate IV in Recordkeeping

3 - 4 Electives are required (depending on subjects chosen)

• Managing Records

  Managing Records covers the way records in a records system are used to source information within a business, as well as the security and legislative requirements are needed when maintaining records. This subject looks at managing and retrieving files, with a focus on electronic records. Problem solving for security access and lost records is also addressed.

  • Unit(s):

  • BSBRKG402 Provide information from and about records

  • BSBRKG404 Monitor and maintain records in an online environment

• Status of a Record

  A specialist record keeping subject: Status of a Record covers off the ways to undertake record disposal by referance to the organisational disposal authority. Topics include record surveys, determining disposal actions, and legislative requirements. This subject looks at a manual records system to ensure that learners understand what a records management software system is doing when they undertake disposal functions.

  • Unit(s):

  • BSBRKG401 Review the status of a record

• Establishing a Record System

  Establishing a records system examines what is records management, why the need for records systems, what the components are of a good records system and how to conduct a records management needs analysis.

  • Unit(s):

  • BSBRKG403 Set up a business or records system for a small business

• Effective Recordkeeping (E)

  This subject is an introduction to efficient record keeping functions and policies within the specialised field of Records Management. Covering the legislative requirements of records management and creation, effective was of capturing and classifying records to ensure accurate tracking for audit.

  • Unit(s):

  • BSBRKG305 Review recordkeeping functions

• Co-ordinate Customer Service Delivery (E)

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards.

  • Unit(s):

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS403 Implement customer service standards

• Prioritising to Achieve Team Goals (E)

  Achieving goals is at the heart of leadership success. You will learn how to set effective targets and priorities to maximise your productivity and results. This subject covers how to assess urgency and priorities, plan work schedules, monitor individual and team performance and set professional development goals.

  • Unit(s):

  • BSBWOR403 Manage stress in the workplace

  • BSBWOR404 Develop work priorities

• Build Client Relationships (E)

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):

  • BSBCUS402 Address customer needs

  • BSBREL402 Build client relationships and business networks

• Meetings and Business Travel (E)

  This subject provides the skills and knowledge required to organise effective meetings including the preparation and distribution of meeting related documents such as agendas and minutes. It also covers skills and knowledge required to organise business travel, including preparing travel related documentation and making travel bookings.

  • Unit(s):

  • BSBADM405 Organise meetings

  • BSBADM406 Organise business travel

• Implement Sustainability (E)

  Significant cost savings can be made by managing workplace technology in a sustainable way. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to apply "green" practices that benefit the business as well as the environment.

  • Unit(s):

  • BSBADM409 Coordinate business resources

  • BSBSUS401 Implement and monitor environmentally sustainable work practices

• Leadership Skills (E)

  This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

  • Unit(s):

  • BSBMGT401 Show leadership in the workplace

  • BSBLDR401 Communicate effectively as a workplace leader

• Team Effectiveness (E)

  Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.

  • Unit(s):

  • BSBLDR402 Lead effective workplace relationships

  • BSBLDR403 Lead team effectiveness

• Risk Management Fundamentals (E)

  This subject covers risk context and identification, which includes risk management processes, risk identification, and documentation. It looks into the analysis of a risk, its cause and risk tolerance. It details strategies for controlling and treating risks as well as reviewing and monitoring of those risks.

  • Unit(s):

  • BSBRSK401 Identify risk and apply risk management processes

• Keeping Your Work Team Safe (E)

  Supervisors and team leaders have strict legal obligations under safety legislation. Learn what these are, as well as the practical skills to identify, risk assess and resolve safety concerns. This subject also teaches how to better understand safety statistics and identify factors that can reduce injuries, and ensure the business is productive and profitable.

  • Unit(s):

  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

• Quality Planning (E)

  Long term success in business is a direct result of sound planning and having a quality focus. This subject teaches how to set realistic operational goals, effectively plan activities and prepare for contingencies. The concepts and methods of continuous improvement processes are also addressed throughout the subject to allow operational plans to be adapted and improved throughout their execution phase.

  • Unit(s):

  • BSBMGT403 Implement continuous improvement

  • BSBMGT402 Implement operational plan

• Write Complex Business Documents (E)

  This subject addresses the skills and knowledge required to plan documents, draft text and produce documents of some complexity such as reports, detailed letters and proposals and general promotion documents.

  • Unit(s):

  • BSBWRT401 Write complex documents

• Word Processing - Advanced (E)

  Building on your basic knowledge of word processing, this subject goes into time saving techniques such as mail merge, the creation of template documents and handling multiple paged documents. You will learn how to insert applications and design and layout documents, as well as to follow and create your own style guides. This subject will also cover linking and embedding objects, formulas, fields and macros into your documents, including interactive fields and electronic forms.

  • Unit(s):

  • BSBITU401 Design and develop complex text documents

• Spreadsheets - Advanced. (E)

  This advanced subject allows you to build on the basics of working with excel and creating formulas. You will learn how to best layout and show information and create charts, as well as save and store workplace documents safely, efficient computing and hazard identification. You will also learn time saving functions such as named ranges, linking and consolidating data, data tables, array formulas, data validation, macros, templates and cell protection.

  • Unit(s):

  • BSBITU402 Develop and use complex spreadsheets

• Participate in Networking Events (E)

  This is a practical subject that examines the skills and techniques needed to make business networking effective. It covers communication approaches when meeting new contacts; negotiating and problem solving; and how to maintain positive client relationships. You must attend a face to face networking event and actively participate in a social media network as part of the assessment requirements.

  • Unit(s):

  • BSBREL401 Establish networks