Learn how to identify and troubleshoot IT equipment, system and software faults and provide first-level remote help-desk support in this specialist support qualification. The Certificate IV in Information Technology Support provides practical and challenging resources that cover a range of real world scenarios faced by todays IT support professionals. You will develp high level customer service and support skills.
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It is essential that IT professionals work in a safe manner, especially as their roles may involve working with devices that hold electrical current. This subject examines typical WH&S policies and procedures, key safe working practices such as manual handling and storage. It also focuses on consultation practices and requirements.
Significant cost savings can be made by managing workplace technology in a sustainable way. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to apply "green" practices that benefit the business as well as the environment.
Understanding the need to implement or upgrade technology within an organisation is essential part of any workplace. In this take the student is guided through how to put together a feasibility report towards implementing technology within their current workplace. They will be required to conduct comparisons between solutions as well as detailing ongoing and recurring costs. Within this task the student will also look at the importance of ethics and privacy in an I.T. environment.
There are numerous elements to working within an IT support environment. This subject will detail how to look at and understand Service Level Agreements and how they can be used to appropriately provide clients with the correct level of service. The learner will conduct role plays to work with and negotiate with the client to alter the agreed service levels to meet the needs of all parties.
There are a number of key elements required in setting up a small networking environment. Within this subject the student will learn how to setup and document a small network from scratch, including the set up and configuration of various network hardware devices. The learner will also be shown an array of tools that could be used to both setup appropriate network security as well as troubleshoot any network connectivity issues.
Knowing how to appropriately troubleshoot IT problems is an essential skill to have within any workplace. This subject takes you through a range of technical problems and varying technical testing tools. Students will also learn techniques for phone-based support as well as email support requests and ticketing systems, as well as the requirements of onsite support.
Due to the growth and changes within the IT environment, workplace systems are constantly required to be updated. This subject will provide the learner with some real-time scenarios towards identifying the current IT environment and placing in suggestions towards meeting a specific benchmark. Furthermore, there will be a section on ongoing support and maintenance of the newly implemented system to ensure continuous and seamless support for the client.
Quality Education at a Fair Price
12 months is allowed as the standard part time enrolment term for the Certificate IV online TAFE level course in Information Technology Support.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
for the Certificate IV in Information Technology Support
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A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
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