Human Resources Certificate IV BSB41015

Subject Choices
offered under the Certificate IV in Human Resources

No electives are required. 1 optional elective allowed

• Recruitment Best Practice

  This subject covers the recruitment process, including the many steps involved in vital pre-recruitment activities such as revising job descriptions, advertising vacancies, short-listing and interviewing. Learners are provided with an opportunity to demonstrate their interviewing skills in an interview and reference check role play.

  • Unit(s):

  • BSBHRM405 Support the recruitment, selection and induction of staff

  • BSBEMS402 Develop and implement strategies to source and assess candidates

  • BSBEMS404 Manage the recruitment process for client organisations

• Keeping Your Work Team Safe

  Supervisors and team leaders have strict legal obligations under safety legislation. Learn what these are, as well as the practical skills to identify, risk assess and resolve safety concerns. This subject also teaches how to better understand safety statistics and identify factors that can reduce injuries, and ensure the business is productive and profitable.

  • Unit(s):

  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

• Human Resource Management

  This subject asks for the review of Human Resource functions, assessment of current policies and procedures against the relevant laws. This subject requires further research to be conducted into the Fair Work Best Practice Guidelines, Equal Employment Opportunity and Anti Discrimination Laws. A short report will ask to review existing procedures and make recommendations to improve practices to promote equality and fair treatment of workers.

  • Unit(s):

  • BSBHRM404 Review human resource functions

  • BSBCOM405 Promote compliance with legislation

• Team Effectiveness

  Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.

  • Unit(s):

  • BSBLDR402 Lead effective workplace relationships

  • BSBLDR403 Lead team effectiveness

• Performance Management Practices

  This subject covers the performance management cycle, beginning with a review of existing performance management systems and their alignment with the Fair Work - Best Practice Guidelines. This subject is very practical with a focus on improving performance appraisals processes. Topics include analysing and resolving of substandard performance and addressing personal problems. It also explores the areas of professional development and the provision of support services.

  • Unit(s):

  • BSBHRM403 Support performance management process

• Support Workplace Relations Processes

  This subject takes you through workplace grievance and conflict and reviews the day to day application of employee relations policies and procedures for its effective management. It involves the research and application of relevant anti-discrimination laws, covers Fair Work Guidelines and the National Employment Standards using case studies to illustrate procedures.

  • Unit(s):

  • BSBWRK411 Support employee and industrial relations procedures

• Prioritising to Achieve Team Goals (E)

  Achieving goals is at the heart of leadership success. You will learn how to set effective targets and priorities to maximise your productivity and results. This subject covers how to assess urgency and priorities, plan work schedules, monitor individual and team performance and set professional development goals.

  • Unit(s):

  • BSBWOR403 Manage stress in the workplace

  • BSBWOR404 Develop work priorities

• Develop Teams (E)

  Learn and practice the skills and knowledge required to develop and facilitate workplace training and on-the-job coaching. Learn the starting point to analyse the training needs of an organisation; develop a learning plan and coaching plan; and evaluate training effectiveness. This subject includes a practical activity to deliver a presentation for those wanting to build training facilitation skills.

  • Unit(s):

  • BSBCMM401 Make a presentation

  • BSBLED401 Develop teams and individuals

• WHS Consultation and Meetings (E)

  WH&S culture, policies and procedures in relation to committees and consultation are the focus of this specialist safety qualification subject. There are practical activities covered such as: arranging the next WHS Committee meeting; preparing the Agenda and how to actively participate in the meeting itself. Preparing the meeting Minutes and identifying any items requiring action after the meeting are also key aspects.

  • Unit(s):

  • BSBADM405 Organise meetings

  • BSBWHS403 Contribute to implementing and maintaining WHS consultation and participation processes

• Quality Planning (E)

  Long term success in business is a direct result of sound planning and having a quality focus. This subject teaches how to set realistic operational goals, effectively plan activities and prepare for contingencies. The concepts and methods of continuous improvement processes are also addressed throughout the subject to allow operational plans to be adapted and improved throughout their execution phase.

  • Unit(s):

  • BSBMGT402 Implement operational plan

  • BSBMGT403 Implement continuous improvement

• Co-ordinate Customer Service Delivery (E)

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards.

  • Unit(s):

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS403 Implement customer service standards

• Participate in Networking Events (E)

  This is a practical subject that examines the skills and techniques needed to make business networking effective. It covers communication approaches when meeting new contacts; negotiating and problem solving; and how to maintain positive client relationships. You must attend a face to face networking event and actively participate in a social media network as part of the assessment requirements.

  • Unit(s):

  • BSBREL401 Establish networks

• AccountRight Payroll (E)

  Processing and maintaining payroll requires a thorough understanding of the vast array of legislation that underpins the process itself. In this module, you will not only will learn how to calculate minimum rates of pay, penalty rate loadings, overtime, sick and annual leave, but you will also get to set up, maintain and process pays through a payroll system using MYOB.

  • Unit(s):

  • FNSTPB402 Establish and maintain payroll systems

• Risk Management Fundamentals (E)

  This subject covers risk context and identification, which includes risk management processes, risk identification, and documentation. It looks into the analysis of a risk, its cause and risk tolerance. It details strategies for controlling and treating risks as well as reviewing and monitoring of those risks.

  • Unit(s):

  • BSBRSK401 Identify risk and apply risk management processes

• Build Client Relationships (E)

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):

  • BSBCUS402 Address customer needs

  • BSBREL402 Build client relationships and business networks