This Certificate IV in General Insurance covers specialist insurance content such as claims processing and/or underwriting risk in depth, as well as the organisation leadership and team building skills you need to deliver ongoing benefits to your current or future business unit. Choose to specialise in underwriting or claims; or select both.
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Dedicated student adviser
3 - 5 electives are required (depending on subjects chosen)
This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.
This subject focuses on home building, contents and motor vehicle insurance products to develop an understanding of insurance terminology, policy coverage and common exclusions. Students get the opportunity to not only research their own products so that they are able to confidently outline the product features and benefits and how they suit specific customer needs.
Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.
To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.
Insurance risk, sources of risk information, and assessing risk are key topics in this subject. Students will learn about the role of the underwriter so that they have an understanding of how risks are assessed and determinations are made to either accept, modify or reject a risk.
Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards. The special context of financial services rules and codes of practice is also addressed.
This subject covers every stage of the claims process – from accepting a claim to processing, settling or denying the claim. Students will learn about their compliance obligations in respect to the Insurance Contracts Act and the General Insurance Code of Practice. A number of case studies are used to help students demonstrate their understanding of the key aspects. This includes a role play where the student gets to practice their negotiation skills.
This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.
Strict rules apply to the sale of financial products. This subjects looks at how to be effective with sales but also to be compliant and ethical. The subject covers active listening and questioning skills; cross selling opportunities and addressing customer objections. As interpersonal and presentation skills are an important aspect of sales - a component of the assessment is undertaken via a Role Play on Skype.
Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.
This subject describes the skills and knowledge required to assess a client’s insurance needs and to provide general advice about general insurance products such as car insurance and building home and contents.
Personal advice is where the authorised insurance adviser considers the customers financial circumstances, needs and objectives when making advice about suitable general insurance products. This requires in depth knowledge of the ASIC licencing obligations, disclosure obligations and scaled personal advice. This subject is only recommended for those who will be in roles where they are giving personal advice.
This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.
Quality Education at a Fair Price
1,980* - $
12 months is allowed as the standard part time enrolment term for the Certificate IV online TAFE level course in General Insurance.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
for the Certificate IV in General Insurance
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A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
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