General Insurance Certificate IV FNS41415

Subject Choices
offered under the Certificate IV in General Insurance

3 - 5 electives are required (depending on subjects chosen)

• Workplace Safety

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• General Insurance Products

  This subject focuses on home building, contents and motor vehicle insurance products to develop an understanding of insurance terminology, policy coverage and common exclusions. Students get the opportunity to not only research their own products so that they are able to confidently outline the product features and benefits and how they suit specific customer needs.

  • Unit(s):

  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

• Team Effectiveness

  Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.

  • Unit(s):

  • BSBLDR402 Lead effective workplace relationships

  • BSBLDR403 Lead team effectiveness

• Professional Conduct in Finance

  To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

  • Unit(s):

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

• Insurance Underwriting (E)

  Insurance risk, sources of risk information, and assessing risk are key topics in this subject. Students will learn about the role of the underwriter so that they have an understanding of how risks are assessed and determinations are made to either accept, modify or reject a risk.

  • Unit(s):

  • FNSISV401 Evaluate risk for new business

  • FNSISV402 Underwrite new business

  • FNSISV403 Survey potential risk exposure

  • FNSISV404 Underwrite renewal business

• Co-ordinate Customer Service in Finance (E)

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards. The special context of financial services rules and codes of practice is also addressed.

  • Unit(s):

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS403 Implement customer service standards

  • FNSCUS403 Deliver a professional service to customers

  • BSBCUS301 Deliver and monitor a service to customers

• Insurance Claims (E)

  This subject covers every stage of the claims process – from accepting a claim to processing, settling or denying the claim. Students will learn about their compliance obligations in respect to the Insurance Contracts Act and the General Insurance Code of Practice. A number of case studies are used to help students demonstrate their understanding of the key aspects. This includes a role play where the student gets to practice their negotiation skills.

  • Unit(s):

  • BSBCUE405 Survey stakeholders to gather and record information

  • FNSCUS401 Participate in negotiations

  • FNSISV405 Analyse insurance claims

  • FNSISV406 Use specialist terminology in insurance claims

• Leadership Skills (E)

  This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

  • Unit(s):

  • BSBMGT401 Show leadership in the workplace

  • BSBLDR401 Communicate effectively as a workplace leader

• Ethical Selling of Financial Products (E)

  Strict rules apply to the sale of financial products. This subjects looks at how to be effective with sales but also to be compliant and ethical. The subject covers active listening and questioning skills; cross selling opportunities and addressing customer objections. As interpersonal and presentation skills are an important aspect of sales - a component of the assessment is undertaken via a Role Play on Skype.

  • Unit(s):

  • FNSSAM401 Sell financial products and services

  • FNSSAM403 Prospect for new clients

• Dispute Resolution (E)

  Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

  • Unit(s):

  • FNSCUS402 Resolve disputes

• General Insurance Advice (E)

  This subject describes the skills and knowledge required to assess a client’s insurance needs and to provide general advice about general insurance products such as car insurance and building home and contents.

  • Unit(s):

  • FNSASIC304 Provide Tier 2 general advice in general insurance

• Personal Advice on Insurance (E)

  Personal advice is where the authorised insurance adviser considers the customers financial circumstances, needs and objectives when making advice about suitable general insurance products. This requires in depth knowledge of the ASIC licencing obligations, disclosure obligations and scaled personal advice. This subject is only recommended for those who will be in roles where they are giving personal advice.

  • Unit(s):

  • FNSASIC305 Provide Tier 2 personal advice in general insurance

• Build Client Relationships (E)

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):

  • BSBCUS402 Address customer needs

  • BSBREL402 Build client relationships and business networks