Financial Services Certificate IV FNS41815

Subject Choices
offered under the Certificate IV in Financial Services

4 - 6 Electives are required (depending on subjects chosen)

• Professional Conduct in Finance

  To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

  • Unit(s):

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

• AML and Banking Deposit Products (E)

  Understand the range of differences between different transaction, savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs. In addition learn and apply the rules under Anti-money Laundering and Counter Terrorism legislation such as significant and suspect cash transactions.

  • Unit(s):

  • FNSIAD301 Provide general advice on financial products and services

  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

• Co-ordinate Customer Service in Finance (E)

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards. The special context of financial services rules and codes of practice is also addressed.

  • Unit(s):

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS403 Implement customer service standards

  • FNSCUS403 Deliver a professional service to customers

  • BSBCUS301 Deliver and monitor a service to customers

• Ethical Selling of Financial Products (E)

  Strict rules apply to the sale of financial products. This subjects looks at how to be effective with sales but also to be compliant and ethical. The subject covers active listening and questioning skills; cross selling opportunities and addressing customer objections. As interpersonal and presentation skills are an important aspect of sales - a component of the assessment is undertaken via a Role Play on Skype.

  • Unit(s):

  • FNSSAM401 Sell financial products and services

  • FNSSAM301 Identify opportunities for cross-selling products and services

  • FNSSAM403 Prospect for new clients

• Build Client Relationships (E)

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):

  • BSBCUS402 Address customer needs

  • BSBREL402 Build client relationships and business networks

• Tier 2 (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered. This program is in-depth and requires multiple skills demonstrations via role plays.

  • Unit(s):

  • FNSASIC301 Establish client relationship and analyse needs

  • FNSASIC302 Develop, present and negotiate client solutions

• Dispute Resolution (E)

  Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

  • Unit(s):

  • FNSCUS402 Resolve disputes

  • BSBCMM301 Process customer complaints

  • FNSPIM410 Collect, assess and use information

• Loan Securities and Risk Management (E)

  The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.

  • Unit(s):

  • FNSCRD402 Establish and maintain appropriate security

  • FNSRSK401 Implement risk management strategies

• Legal Proceedings (E)

  This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.

  • Unit(s):

  • FNSMCA402 Initiate legal recovery of debts

• Broking Skills (E)

  Broking Skills looks at the essential skills for a mortgage and finance broker: interview techniques; determining client needs and explaining product differences. This subject covers an overview of the industry, relevant Industry Bodies, and key legislation such as Broker Arrangement Regulations and the National Consumer Credit Protection Act.

  • Unit(s):

  • FNSFMB401 Prepare loan application on behalf of finance or mortgage broking clients

  • FNSFMB402 Identify client needs for broking services

  • FNSFMB403 Present broking options to client

• Quoting Insurance (E)

  Quoting Insurance is a very practical subject. The student will learn about general insurance terms, policy coverage and exclusions and complaint resolution schemes. They will be required to obtain a quote, use a valuation tool and take part in a simulation with one of our College student advisers to demonstrate the customer service skills needed to provide a quote to a customer.

  • Unit(s):

  • FNSISV303 Issue contract of insurance

• Technology and Compliance in Finance (E)

  All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability and the efficient use or workplace technology also have a significant role to play.

  • Unit(s):

  • BSBWOR204 Use business technology

  • BSBWOR203 Work effectively with others

• Prioritising to Achieve Team Goals (E)

  Achieving goals is at the heart of leadership success. You will learn how to set effective targets and priorities to maximise your productivity and results. This subject covers how to assess urgency and priorities, plan work schedules, monitor individual and team performance and set professional development goals.

  • Unit(s):

  • BSBWOR404 Develop work priorities

  • BSBWOR403 Manage stress in the workplace

• Leadership Skills (E)

  This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

  • Unit(s):

  • BSBMGT401 Show leadership in the workplace

  • BSBMGT405 Provide personal leadership

• Understanding Consumer Credit (E)

  This subject looks at the skills and knowledge required to explain the functions and implications of different forms of consumer credit to clients.

  • Unit(s):

  • FNSCRD503 Promote understanding of the role and effective use of consumer credit

• Action Outstanding Debts (E)

  The role of debt collectors is an essential one in the financial services industry and in the wider economy. Through a look at debt collection guidelines, licensing, secured and unsecured creditors, negotiation and managing accounts, you will learn the various skills and knowledge essential to ensure debts are retrieved efficiently and that all legal requirements are supported.

  • Unit(s):

  • FNSMCA301 Collect debts

  • FNSMCA401 Develop and document case recommendations

• Workplace Safety in Banking (E)

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• Compliance with FS Legislation (E)

  Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

  • Unit(s):

  • FNSORG401 Conduct individual work within a compliance framework