Financial Services Certificate IV FNS41815

Subject Choices
offered under the Certificate IV in Financial Services

4 - 6 Electives are required (depending on subjects chosen)

• Professional Conduct in Finance

  To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

  • Unit(s):

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

• Contribute to Safety (E)

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• AML and Banking Deposit Products (E)

  Understand the range of differences between different transaction, savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs. In addition learn and apply the rules under Anti-money Laundering and Counter Terrorism legislation such as significant and suspect cash transactions.

  • Unit(s):

  • FNSIAD301 Provide general advice on financial products and services

  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

• Co-ordinate Customer Service (E)

  Providing good service to your internal and external customers is a critical responsibility for managers. Learn how to identify the key aspects of service delivery important to your customers, and how to train staff to deliver this.

  • Unit(s):

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS402 Address customer needs

  • BSBCUS403 Implement customer service standards

  • FNSCUS403 Deliver a professional service to customers

• Compliance with FS Legislation (E)

  Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

  • Unit(s):

  • FNSORG401 Conduct individual work within a compliance framework

• Sales Solutions (E)

  This subject covers key concepts in sales and marketing, prospecting, qualifying prospects and approaching the prospect. Other topics covered are managing your client data sales planning process and knowledge required for successful selling.

  • Unit(s):

  • FNSSAM401 Sell financial products and services

  • FNSSAM403 Prospect for new clients

• Dispute Resolution (E)

  Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

  • Unit(s):

  • FNSCUS402 Resolve disputes

  • FNSPIM410 Collect, assess and use information

• Tier 2 (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered. This program is in-depth and requires multiple skills demonstrations via role plays.

  • Unit(s):

  • FNSASIC301 Establish client relationship and analyse needs

  • FNSASIC302 Develop, present and negotiate client solutions

• Action Outstanding Debts (E)

  The role of debt collectors is an essential one in the financial services industry and in the wider economy. Through a look at debt collection guidelines, licensing, secured and unsecured creditors, negotiation and managing accounts, you will learn the various skills and knowledge essential to ensure debts are retrieved efficiently and that all legal requirements are supported.

  • Unit(s):

  • FNSMCA301 Collect debts

  • FNSMCA401 Develop and document case recommendations

• Loan Securities and Risk Management (E)

  The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.

  • Unit(s):

  • FNSCRD402 Establish and maintain appropriate security

  • FNSRSK401 Implement risk management strategies

• Legal Proceedings (E)

  This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.

  • Unit(s):

  • FNSMCA402 Initiate legal recovery of debts

• Broking Skills (E)

  Broking Skills looks at the essential skills for a mortgage and finance broker: interview techniques; determining client needs and explaining product differences. This subject covers an overview of the industry, relevant Industry Bodies, and key legislation such as Broker Arrangement Regulations and the National Consumer Credit Protection Act.

  • Unit(s):

  • FNSFMB401 Prepare loan application on behalf of finance or mortgage broking clients

  • FNSFMB402 Identify client needs for broking services

  • FNSFMB403 Present broking options to client

• Quoting Insurance (E)

  Quoting Insurance is a very practical subject. The student will learn about general insurance terms, policy coverage and exclusions and complaint resolution schemes. They will be required to obtain a quote, use a valuation tool and take part in a simulation with one of our College student advisers to demonstrate the customer service skills needed to provide a quote to a customer.

  • Unit(s):

  • FNSISV303 Issue contract of insurance

• Use Business Technology (E)

  This subject looks at the skills and knowledge required to select and use computer software and organise electronic information and data. A competency conversation is used to determine your current knowledge and any specific skills and knowledge that are needed about basic business technology such as computers and printers.

  • Unit(s):

  • BSBWOR204 Use business technology

• Business Networks (E)

  Business networking is an important skill in many roles. This subject looks at ways to identify business networks you should belong to and ways to make valuable contacts when participating. This subject involves practical communication skills and also requires the use of persuasive communication skills.

  • Unit(s):

  • BSBREL402 Build client relationships and business networks

• Prioritising to Achieve Team Goals (E)

  Achieving goals is at the heart of leadership success. You will learn how to set effective targets and priorities to maximise your productivity and results. This subject covers how to assess urgency and priorities, plan work schedules, monitor individual and team performance and set professional development goals.

  • Unit(s):

  • BSBWOR404 Develop work priorities

• Leadership Skills (E)

  This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

  • Unit(s):

  • BSBMGT401 Show leadership in the workplace

  • BSBMGT405 Provide personal leadership

• Understanding Consumer Credit (E)

  This subject looks at the skills and knowledge required to explain the functions and implications of different forms of consumer credit to clients.

  • Unit(s):

  • FNSCRD503 Promote understanding of the role and effective use of consumer credit

• Working With Others (E)

  This subject examines the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. It develops an understanding of the role of individuals in the achievement of team goals and also considers essential team communication skills.

  • Unit(s):

  • BSBWOR203 Work effectively with others