Credit Management Certificate IV FNS40115
DEVELOP STRONG SPECIALIST CREDIT MANAGEMENT SKILLS
This Certificate IV in Credit Management is ideal for new lenders and internal collections officers. As part of the course, you will learn how to process applications for credit, implement risk management strategies and resolve disputes - all of which are key areas in the credit management industry. Whether a lender or a collector - learn about both parts of the credit management role.
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Subject Choices
offered under the Certificate IV in Credit Management
1 -2 electives required
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Action Outstanding Debts
The role of debt collectors is an essential one in the financial services industry and in the wider economy. Through a look at debt collection guidelines, licensing, secured and unsecured creditors, negotiation and managing accounts, you will learn the various skills and knowledge essential to ensure debts are retrieved efficiently and that all legal requirements are supported.
- Unit(s):
- FNSCRD405 Manage overdue customer accounts
- FNSMCA401 Develop and document case recommendations
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Compliance with FS Legislation
Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.
- Unit(s):
- FNSORG401 Conduct individual work within a compliance framework
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Loans Assessment
Beginning with the role of lending in the marketplace , this subject then reviews the role and content of Credit Risk Policies and the lending approval criteria detailed within those policies. The process and methods for assessing credit and the typical approval process through to contract execution and settlement are detailed in this subject.
- Unit(s):
- FNSCRD401 Assess credit applications
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Loan Securities and Risk Management
The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.
- Unit(s):
- FNSCRD402 Establish and maintain appropriate security
- FNSRSK401 Implement risk management strategies
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Legal Proceedings
This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.
- Unit(s):
- FNSCRD403 Manage and recover bad and doubtful debts
- FNSCRD404 Utilise the legal process to recover outstanding debt
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Dispute Resolution
Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.
- Unit(s):
- FNSCUS402 Resolve disputes
- BSBCMM301 Process customer complaints
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Professional Conduct in Finance
To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.
- Unit(s):
- FNSINC401 Apply principles of professional practice to work in the financial services industry
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Prioritising Strategies (E)
This subject provides time management strategies and planning techniques suited for setting personal and team goals and targets. The importance of goals being linked to key performance indicators of the business is examined.
- Unit(s):
- BSBWOR501 Manage personal work priorities and professional development
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Workplace Safety (E)
This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.
- Unit(s):
- BSBWHS201 Contribute to health and safety of self and others
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Team Effectiveness (E)
Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.
- Unit(s):
- BSBLDR403 Lead team effectiveness
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Leadership Skills (E)
This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.
- Unit(s):
- BSBMGT405 Provide personal leadership
Course Fees
Quality Education at a Fair Price
1,580
* - $5,000
Course Duration
16 months is allowed as the standard part time enrolment term for the Certificate IV in Credit Management course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Certificate IV in Credit Management
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Reading and Writing Skills
The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
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Relevant Job Role
It is a requirement for entry into the course that you have a relevant credit, collections or lending role or have completed a relevant Certificate III level qualification.
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Prior Certificate III Level Studies
It is a requirement for entry into the course that you have completed a relevant Certificate III level qualification or have 2 years relevant credit, collections or lending experience.
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Spoken English Skills
To ensure successful completion of this course you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
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Numeracy Skills
Numeracy skills are required at an average level eg completion of Year 10 maths and the ability to use a calculator.
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Computer and Internet
- Access to a Desktop Computer or Laptop
- Internet access with Internet Explorer 8+, Chrome or Firefox
- Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
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Other
- Ability to study and conduct assessments in a safe environment
Career Possibilities
Key Policies
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
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