Credit Management Certificate IV FNS40120
DEVELOP STRONG SPECIALIST CREDIT MANAGEMENT SKILLS
This Certificate IV in Credit Management is ideal for new lenders and internal collections officers. As part of the course, you will learn how to process applications for credit, implement risk management strategies and resolve disputes - all of which are key areas in the credit management industry. Whether a lender or a collector - learn about both parts of the credit management role.
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Subject Choices
offered under the Certificate IV in Credit Management
Please note that subjects and specific units of competency on offer will vary and may change during your enrolment
Elective subjects may apply and will be determined during the induction process
1 -2 electives required
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Cornerstones in Finance: Ethics, Compliance and Risk Management
Ethics, compliance and risk, form the foundation of financial institutions. This subject discusses the skills required to apply ethical principles to decision making and to act in line with ethical principles, and to ensure that work practices are compliant and within business risk strategies. Case studies are used to show individuals how to apply ethical frameworks to decide on, carry out, and evaluate the effectiveness of a course of action in response to an ethical and compliance situation in their workplace.
- Unit(s):
- FNSRSK411 Apply risk management strategies to own work
- FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
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Effective Debt Collection Practices
The role of debt collection is an essential one in the financial services industry and in the wider economy. Through a look at debt collection guidelines, licensing, secured and unsecured creditors, negotiation and managing accounts, you will learn the various skills and knowledge essential to ensure debts are retrieved efficiently and that all legal requirements are supported.
- Unit(s):
- FNSCRD405 Manage overdue customer accounts
- FNSMCA311 Collect debts
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Initiate Legal Processes to Recover Debts
- Unit(s):
- FNSCRD403 Manage and recover bad and doubtful debts
- FNSCRD404 Utilise the legal process to recover outstanding debt
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Approve and Secure Loans
- Unit(s):
- FNSCRD401 Assess credit applications
- FNSCRD402 Establish and maintain appropriate security
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Financial Services Dispute Resolution Processes
Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn internal formal complaints management techniques, Internal Dispute Resolution requirements under Regulatory Guide 271 and understand the workings of the applicable external dispute resolution scheme AFCA.
- Unit(s):
- FNSCUS402 Resolve disputes
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Professional and Compliant Work Practices in Finance
This subject ensures that you have the skills to identify and interpret compliance requirements, procedures and to identify industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements.
- Unit(s):
- FNSINC411 Conduct work according to professional practices in the financial services industry
- FNSORG411 Conduct individual work within a compliance framework
- FNSINC503 Identify situations requiring complex ethical decision making
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Identifying Financial Hardship (E)
This subject examines the skills and knowledge required to identify and manage individuals facing financial hardship and in vulnerable situations. It includes reviewing and confirming hardship applications, reporting outcomes back to the client and monitoring the agreement for any breaches. The subject applies to individuals who engage with debtors in the recovery of outstanding debts as well as essential background for credit and lending officers.
- Unit(s):
- FNSMCA413 Identify and manage individuals experiencing hardship
Course Fees
Quality Education at a Fair Price
1,580
* - $5,000
Course Duration
16 months is allowed as the standard part time enrolment term for the Certificate IV in Credit Management course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Certificate IV in Credit Management
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Prior Certificate III Level Studies
It is a requirement for entry into the course that you have completed a relevant Certificate III level qualification or have 2 years relevant credit, collections or lending experience.
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Reading and Writing Skills
The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
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Spoken English Skills
To ensure successful completion of this course you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
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Numeracy Skills
Numeracy skills are required at an average level eg completion of Year 10 maths and the ability to use a calculator.
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Relevant Job Role
It is a requirement for entry into the course that you have a relevant credit, collections or lending role or have completed a relevant Certificate III level qualification.
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Computer and Internet
- Access to a Desktop Computer or Laptop; some course work may be completed via mobile devices
- Internet access with Internet Explorer 8+, Chrome or Firefox
- Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
Check your fee
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: