Business Certificate IV BSB40215

Subject Choices
offered under the Certificate IV in Business

3 - 6 Electives are required (depending on subjects chosen)

• Co-ordinate Customer Service Delivery

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards.

  • Unit(s):

  • BSBCUS401 Coordinate implementation of customer service strategies

  • BSBCUS403 Implement customer service standards

  • BSBCMM301 Process customer complaints

• Keeping Your Work Team Safe

  Supervisors and team leaders have strict legal obligations under safety legislation. Learn what these are, as well as the practical skills to identify, risk assess and resolve safety concerns. This subject also teaches how to better understand safety statistics and identify factors that can reduce injuries, and ensure the business is productive and profitable.

  • Unit(s):

  • BSBWHS401 Implement and monitor WHS policies, procedures and programs to meet legislative requirements

• Build Client Relationships (E)

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):

  • BSBCUS402 Address customer needs

  • BSBREL402 Build client relationships and business networks

• Write Complex Business Documents (E)

  This subject addresses the skills and knowledge required to plan documents, draft text and produce documents of some complexity such as reports, detailed letters and proposals and general promotion documents.

  • Unit(s):

  • BSBWRT401 Write complex documents

• Word Processing - Advanced (E)

  Building on your basic knowledge of word processing, this subject goes into time saving techniques such as mail merge, the creation of template documents and handling multiple paged documents. You will learn how to insert applications and design and layout documents, as well as to follow and create your own style guides. This subject will also cover linking and embedding objects, formulas, fields and macros into your documents, including interactive fields and electronic forms.

  • Unit(s):

  • BSBITU401 Design and develop complex text documents

• Meetings and Business Travel (E)

  This subject provides the skills and knowledge required to organise effective meetings including the preparation and distribution of meeting related documents such as agendas and minutes. It also covers skills and knowledge required to organise business travel, including preparing travel related documentation and making travel bookings.

  • Unit(s):

  • BSBADM405 Organise meetings

  • BSBADM406 Organise business travel

• Risk Management Fundamentals (E)

  This subject covers risk context and identification, which includes risk management processes, risk identification, and documentation. It looks into the analysis of a risk, its cause and risk tolerance. It details strategies for controlling and treating risks as well as reviewing and monitoring of those risks.

  • Unit(s):

  • BSBRSK401 Identify risk and apply risk management processes

• Marketing Promotions (E)

  This subject covers market segmentation, marketing messages and the promotional mix. Students prepare a marketing plan for 2 different market segments which involves designing a specific promotional activity as well as evaluating the proposal. Spam laws and important consumer laws are covered to ensure relevant laws are addressed in your marketing efforts.

  • Unit(s):

  • BSBMKG413 Promote products and services

  • BSBMKG414 Undertake marketing activities

  • BSBSMB403 Market the small business

• Spreadsheets - Advanced. (E)

  This advanced subject allows you to build on the basics of working with excel and creating formulas. You will learn how to best layout and show information and create charts, as well as save and store workplace documents safely, efficient computing and hazard identification. You will also learn time saving functions such as named ranges, linking and consolidating data, data tables, array formulas, data validation, macros, templates and cell protection.

  • Unit(s):

  • BSBITU402 Develop and use complex spreadsheets

• Implement Sustainability (E)

  Significant cost savings can be made by managing workplace technology in a sustainable way. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to apply "green" practices that benefit the business as well as the environment.

  • Unit(s):

  • BSBSUS401 Implement and monitor environmentally sustainable work practices

  • BSBADM409 Coordinate business resources

• Participate in Networking Events (E)

  This is a practical subject that examines the skills and techniques needed to make business networking effective. It covers communication approaches when meeting new contacts; negotiating and problem solving; and how to maintain positive client relationships. You must attend a face to face networking event and actively participate in a social media network as part of the assessment requirements.

  • Unit(s):

  • BSBREL401 Establish networks

• Develop Teams (E)

  Learn and practice the skills and knowledge required to develop and facilitate workplace training and on-the-job coaching. Learn the starting point to analyse the training needs of an organisation; develop a learning plan and coaching plan; and evaluate training effectiveness. This subject includes a practical activity to deliver a presentation for those wanting to build training facilitation skills.

  • Unit(s):

  • BSBLED401 Develop teams and individuals

  • BSBCMM401 Make a presentation

• Leadership Skills (E)

  This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

  • Unit(s):

  • BSBMGT401 Show leadership in the workplace

  • BSBMGT405 Provide personal leadership

• Quality Management Principles (E)

  Total Quality Management (TQM) teaches you how to plan for the implementation of continual improvement to organisational processes and products. The end result of which is to meet and exceed customer need. This subject covers both the theoretical and practical things you can do to achieve a competitive advantage, foster a culture where all employees strive to improve and output is maximised. Also covered are measuring customer and stakeholder feedback, the use of interviewing, surveys and consultation along with problem solving, change management and mentoring and coaching.

  • Unit(s):

  • BSBMGT403 Implement continuous improvement

• Team Effectiveness (E)

  Teams need sound leadership to prosper. This important subject breaks down the art of leading effective teams into the key elements of inspiring trust, effective communication, setting targets and building relationships. Special attention is given to teaching leaders how to successfully manage both individual and team conflict and improve team performance.

  • Unit(s):

  • BSBLDR402 Lead effective workplace relationships

  • BSBLDR403 Lead team effectiveness

• Implement Operational Plans (E)

  This subject covers concepts of operational plans and how to implement the key concepts for planning and budgeting for business. Also covered in this subject are techniques for investigating and actioning problems, working with teams to implement operational plans, HR issues and rostering.

  • Unit(s):

  • BSBINM401 Implement workplace information system

  • BSBMGT402 Implement operational plan

• Present Sales Pitches (E)

  Presenting your sales pitch to a customer involves the skills to make a targeted and persuasive presentation, and to respond to buyer signals and overcome objections. As a key part of closing the sale you are also required to ensure post sales support is provided where applicable. This subject requires a SKYPE or similar sales role play to be undertaken as part of the assessment.

  • Unit(s):

  • BSBSLS408 Present, secure and support sales solutions

• Human Resource Management (E)

  This subject asks for the review of Human Resource functions, assessment of current policies and procedures against the relevant laws. This subject requires further research to be conducted into the Fair Work Best Practice Guidelines, Equal Employment Opportunity and Anti Discrimination Laws. A short report will ask to review existing procedures and make recommendations to improve practices to promote equality and fair treatment of workers.

  • Unit(s):

  • BSBCOM405 Promote compliance with legislation

  • BSBHRM404 Review human resource functions

• Recruitment Best Practice (E)

  This subject covers the recruitment process, including the many steps involved in vital pre-recruitment activities such as revising job descriptions, advertising vacancies, short-listing and interviewing. Learners are provided with an opportunity to demonstrate their interviewing skills in an interview and reference check role play.

  • Unit(s):

  • BSBEMS402 Develop and implement strategies to source and assess candidates

  • BSBEMS404 Manage the recruitment process for client organisations

  • BSBHRM405 Support the recruitment, selection and induction of staff

• Performance Management Practices (E)

  This subject covers the performance management cycle, beginning with a review of existing performance management systems and their alignment with the Fair Work - Best Practice Guidelines. This subject is very practical with a focus on improving performance appraisals processes. Topics include analysing and resolving of substandard performance and addressing personal problems. It also explores the areas of professional development and the provision of support services.

  • Unit(s):

  • BSBHRM403 Support performance management process

• Support Workplace Relations Processes (E)

  This subject takes you through workplace grievance and conflict and reviews the day to day application of employee relations policies and procedures for its effective management. It involves the research and application of relevant anti-discrimination laws, covers Fair Work Guidelines and the National Employment Standards using case studies to illustrate procedures.

  • Unit(s):

  • BSBWRK411 Support employee and industrial relations procedures

• Prospecting for Sales Leads (E)

  This subject covers key concepts in sales and marketing, prospecting, qualifying prospects and approaching the prospect. Other topics covered are how to efficiently manage your client data; developing your personal sales plan; and managing your time.

  • Unit(s):

  • BSBSLS407 Identify and plan sales prospects

• Sales Planning (E)

  This subject takes you through developing sales plans, budgets and KPIs, as well as achieving sales budget requirements, understanding sales management techniques, promotional activities and working with teams to implement sales plans. It includes topics such as team consultation, team motivation and mentoring as well as cost consciousness.

  • Unit(s):

  • BSBSLS501 Develop a sales plan

  • FNSSAM402 Implement a sales plan

• Compliance Framework (E)

  There are a wide variety of compliance obligations in any role. This subject looks at what compliance is, and how to find, interpret and implement it for your job role. As well you will look at the importance in monitoring and reviewing compliance procedures so they stay up to date. Privacy laws and Australian Consumer law are topics covered in this subject, with other compliance fields being customized to your job role.

  • Unit(s):

  • BSBCOM406 Conduct work within a compliance framework

• Prioritising to Achieve Team Goals (E)

  Achieving goals is at the heart of leadership success. You will learn how to set effective targets and priorities to maximise your productivity and results. This subject covers how to assess urgency and priorities, plan work schedules, monitor individual and team performance and set professional development goals.

  • Unit(s):

  • BSBWOR403 Manage stress in the workplace

  • BSBWOR404 Develop work priorities