Banking Services Certificate IV FNS42015

Subject Choices
offered under the Certificate IV in Banking Services

2 - 4 Electives are required (depending on subjects chosen)

• Workplace Safety in Banking

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• Co-ordinate Customer Service in Finance

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards. The special context of financial services rules and codes of practice is also addressed.

  • Unit(s):

  • BSBCUS403 Implement customer service standards

  • BSBCUS401 Coordinate implementation of customer service strategies

  • FNSCUS403 Deliver a professional service to customers

  • BSBCUS301 Deliver and monitor a service to customers

• AML and Banking Deposit Products

  Understand the range of differences between different transaction, savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs. In addition learn and apply the rules under Anti-money Laundering and Counter Terrorism legislation such as significant and suspect cash transactions.

  • Unit(s):

  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

• Technology and Compliance in Finance

  All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability and the efficient use or workplace technology also have a significant role to play.

  • Unit(s):

  • BSBWOR204 Use business technology

• Professional Conduct in Finance

  To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

  • Unit(s):

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

• Ethical Selling of Financial Products (E)

  Strict rules apply to the sale of financial products. This subjects looks at how to be effective with sales but also to be compliant and ethical. The subject covers active listening and questioning skills; cross selling opportunities and addressing customer objections. As interpersonal and presentation skills are an important aspect of sales - a component of the assessment is undertaken via a Role Play on Skype.

  • Unit(s):

  • FNSSAM401 Sell financial products and services

  • FNSSAM403 Prospect for new clients

• Sales Planning (E)

  This subject takes you through developing sales plans, budgets and KPIs, as well as achieving sales budget requirements, understanding sales management techniques, promotional activities and working with teams to implement sales plans. It includes topics such as team consultation, team motivation and mentoring as well as cost consciousness.

  • Unit(s):

  • FNSSAM402 Implement a sales plan

• Loans Assessment (E)

  Beginning with the role of lending in the marketplace , this subject then reviews the role and content of Credit Risk Policies and the lending approval criteria detailed within those policies. The process and methods for assessing credit and the typical approval process through to contract execution and settlement are detailed in this subject.

  • Unit(s):

  • FNSCRD301 Process applications for credit

  • FNSCRD401 Assess credit applications

• Loan Securities and Risk Management (E)

  The key focus of this subject is understanding and assessing the risk within a loan application, and determining the necessary security in line with Lending Policies. This subject looks at the standard types of securities including bills of sale, guarantees and mortgages. This subject requires clear communication skills and knowledge of securities to be demonstrated by a one on one role play with a college trainer.

  • Unit(s):

  • FNSCRD402 Establish and maintain appropriate security

  • BSBRSK401 Identify risk and apply risk management processes

• Understanding Consumer Credit (E)

  This subject looks at the skills and knowledge required to explain the functions and implications of different forms of consumer credit to clients.

  • Unit(s):

  • FNSCRD503 Promote understanding of the role and effective use of consumer credit

• Compliance with FS Legislation (E)

  Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

  • Unit(s):

  • FNSORG401 Conduct individual work within a compliance framework

• Dispute Resolution (E)

  Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

  • Unit(s):

  • FNSCUS402 Resolve disputes

  • FNSPIM410 Collect, assess and use information

• Leadership Skills (E)

  This subject is specifically designed to lay a strong leadership foundation for learners. Focusing on key leadership elements such as communication, organisational behaviour, being a role model, problem solving, delivering feedback and effective decision making, this subject is perfect for anyone looking to build or enhance their leadership skills.

  • Unit(s):

  • BSBMGT405 Provide personal leadership

• Prioritising Strategies (E)

  This subject provides time management strategies and planning techniques suited for setting personal and team goals and targets. The importance of goals being linked to key performance indicators of the business is examined.

  • Unit(s):

  • BSBWOR501 Manage personal work priorities and professional development

• Legal Proceedings (E)

  This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.

  • Unit(s):

  • FNSMCA402 Initiate legal recovery of debts

• Broking Skills (E)

  Broking Skills looks at the essential skills for a mortgage and finance broker: interview techniques; determining client needs and explaining product differences. This subject covers an overview of the industry, relevant Industry Bodies, and key legislation such as Broker Arrangement Regulations and the National Consumer Credit Protection Act.

  • Unit(s):

  • FNSFMB402 Identify client needs for broking services

  • FNSFMB403 Present broking options to client

• Tier 2 (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered. This program is in-depth and requires multiple skills demonstrations via role plays.

  • Unit(s):

  • FNSASIC301 Establish client relationship and analyse needs

  • FNSASIC302 Develop, present and negotiate client solutions

• Build Client Relationships (E)

  This subject has been structured to progressively develop the students skill and knowledge in the building, managing and maintaining of customer relationships to support business outcomes. It explains the difference between customer service and customer relationship building; with an emphasis on the skills required for longer term relationship building. This includes considering a range of client relationship strategies and also how to use networking effectively.

  • Unit(s):

  • BSBCUS402 Address customer needs

  • BSBREL402 Build client relationships and business networks