Banking Services Certificate IV FNS42020
BUILD YOUR BANKING CAREER BY QUALIFYING IN LENDING, MOBILE BANKING OR SALES AND SERVICE
The Certificate IV in Banking Services is tailored to focus on lending, sales and service. This qualification will help you gain the knowledge needed to develop your retail banking career in the direction you want to take.
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Subject Choices
offered under the Certificate IV in Banking Services
1 - 2 Electives are required (depending on subjects chosen)
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Cornerstones in Finance: Ethics, Compliance and Risk Management
Ethics, compliance and risk, form the foundation of financial institutions. This subject discusses the skills required to apply ethical principles to decision making and to act in line with ethical principles, and to ensure that work practices are compliant and within business risk strategies. Case studies are used to show individuals how to apply ethical frameworks to decide on, carry out, and evaluate the effectiveness of a course of action in response to an ethical and compliance situation in their workplace.
- Unit(s):
- FNSRSK411 Apply risk management strategies to own work
- FNSPIM410 Collect, assess and use information
- FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
- FNSFMK515 Comply with financial services regulation and industry codes of practice
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Delivering Service and Compliance Standards in Banking
Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards. The special context of financial services rules and codes of practice is also addressed.
- Unit(s):
- BSBCUS403 Implement customer service standards
- BSBCUS401 Coordinate implementation of customer service strategies
- FNSCUS403 Deliver a professional service to customers
- BSBCUS201 Deliver a service to customers
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Anti-Money Laundering Laws and Banking Deposit Products
Modern savings, investment products and finance industry transactions are incredibly diverse. This Subject will help you develop the skills to compare products and provide meaningful and relevant recommendations to meet specific customer needs. You will also learn how to apply the rules under Anti-money Laundering and Counter Terrorism legislation such as Threshold and Suspicious Cash Transactions.
- Unit(s):
- FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
- FNSRTS305 Process customer accounts
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Professional and Ethical Practices in Finance
This subject examines industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements, and the requirements to model and meet expectations of these in all aspects of work.
- Unit(s):
- FNSINC411 Conduct work according to professional practices in the financial services industry
- FNSINC503 Identify situations requiring complex ethical decision making
- FNSORG411 Conduct individual work within a compliance framework
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Selling Financial Products within Banking Ethical Guidelines (E)
Strict rules apply to the sale of financial products. This Subject looks at how to be effective with sales but also to be compliant and ethical. Covering advanced level questioning and probing skills; addressing customer objections; and taking steps to close the sale.
- Unit(s):
- FNSSAM401 Sell financial products and services
- FNSSAM403 Prospect for new clients
- BSBCUS301 Deliver and monitor a service to customers
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Effective Sales Planning (E)
Planning is a key element of a successful sales program. This subject takes you through developing sales plans, budgets and KPIs, as well as achieving sales budget requirements, understanding sales management techniques, promotional activities and working with teams to implement sales plans. It includes topics such as team consultation, team motivation and mentoring as well as cost consciousness.
- Unit(s):
- FNSSAM402 Implement a sales plan
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Tier 2 and Ethical Sales of Banking Products (E)
Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition, the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered in detail. This program provides an in-depth learning opportunity and requires multiple skills demonstrations via role plays.
- Unit(s):
- FNSASIC301 Establish client relationship and analyse needs
- FNSASIC302 Develop, present and negotiate client solutions
- FNSIAD301 Provide general advice on financial products and services
Course Fees
Quality Education at a Fair Price
5,000
Course Duration
18 months is allowed as the standard part time enrolment term for the Certificate IV in Banking Services course.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
Entry Requirements
for the Certificate IV in Banking Services
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For this qualification it is recommended that students should have completed a Certificate III in a similar field or have relevant work experience. It is beneficial for students to be working in a finance or banking environment with supervision to assist with access to workplace policies and procedures for electives in the credit pathway such as loan assessment, loan securities and risk and understanding consumer credit. Without working in an environment where the student has access to organisational lending or credit policies this will increase independent research which may not always be readily available.
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Reading and Writing Skills
The course is an online correspondence course so you need to have average English reading and writing skills, or higher. As a guide - you should have completed Year 12 schooling, or have sound workplace written communication skills.
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Spoken English Skills
Some components of this course have practical components where students will be required to demonstrate verbal communication skills as part of their assessments. Average English skills are necessary to complete these components successfully
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Numeracy Skills
Numeracy skills are required at an average level or higher eg completion of Year 12 maths and the ability to use a calculator.
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Existing Work Experience
For this qualification you should have completed the Certificate III or have relevant work experience. This qualification best supports those with previous or current exposure to a financial services environment and with and understanding of legislative and compliance requirements. It is beneficial for students to be working in a finance and banking environment with supervision to assist with access to workplace policies and procedures for activities such as understanding credit processes, broking and general insurance quoting.
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Computer, Internet and Technology You Need
- Access to a Desktop Computer or Laptop
- Internet access with Internet Explorer 8+, Chrome or Firefox
- Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
Check your fee
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Employing a trainee?
A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
Check the current traineeship course fees: