Banking Services Certificate IV FNS42020

Subject Choices

offered under the Certificate IV in Banking Services

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

1 - 2 Electives are required (depending on subjects chosen)

• Cornerstones in Finance: Ethics, Compliance and Risk Management

  Ethics, compliance and risk, form the foundation of financial institutions. This subject discusses the skills required to apply ethical principles to decision making and to act in line with ethical principles, and to ensure that work practices are compliant and within business risk strategies. Case studies are used to show individuals how to apply ethical frameworks to decide on, carry out, and evaluate the effectiveness of a course of action in response to an ethical and compliance situation in their workplace.

  • Unit(s):
  • FNSRSK411 Apply risk management strategies to own work
  • FNSPIM410 Collect, assess and use information
  • FNSINC504 Apply ethical frameworks and principles to make and act upon decisions
  • FNSFMK515 Comply with financial services regulation and industry codes of practice
• Delivering Service and Compliance Standards in Banking

  Providing good service to your internal and external customers is a critical responsibility for senior staff, team leaders and managers. Learn how to identify the key aspects of service delivery important to your customers, and the customer service system needed to achieve your service standards. The special context of financial services rules and codes of practice is also addressed.

  • Unit(s):
  • BSBCUS403 Implement customer service standards
  • BSBCUS401 Coordinate implementation of customer service strategies
  • FNSCUS403 Deliver a professional service to customers
• Anti-Money Laundering Laws and Banking Deposit Products

  The range of available savings, investment and basic banking products is incredibly diverse. This subject will help you develop the skills to compare products and provide meaningful and relevant recommendations to meet specific customer needs. You will also learn how to apply the rules under Anti-money Laundering and Counter Terrorism legislation such as customer identity rules and reporting obligations such as Threshold and Suspicious Cash Transactions.

  • Unit(s):
  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSRTS305 Process customer accounts
• Professional and Ethical Practices in Finance

  This subject examines industry professional approaches to procedures, guidelines, policies and standards, including ethical requirements, and the requirements to model and meet expectations of these in all aspects of work.

  • Unit(s):
  • FNSINC411 Conduct work according to professional practices in the financial services industry
  • FNSINC503 Identify situations requiring complex ethical decision making
  • FNSORG411 Conduct individual work within a compliance framework
• Selling Financial Products within Banking Ethical Guidelines (E)

  Strict rules apply to the sale of financial products. This Subject looks at how to be effective with sales but also to be compliant and ethical. Covering advanced level questioning and probing skills; addressing customer objections; and taking steps to close the sale.

  • Unit(s):
  • FNSSAM401 Sell financial products and services
  • FNSSAM403 Prospect for new clients
  • BSBCUS301 Deliver and monitor a service to customers
• Effective Sales Planning (E)

  Planning is a key element of a successful sales program. This subject takes you through developing sales plans, budgets and KPIs, as well as achieving sales budget requirements, understanding sales management techniques, promotional activities and working with teams to implement sales plans. It includes topics such as team consultation, team motivation and mentoring as well as cost consciousness.

  • Unit(s):
  • FNSSAM402 Implement a sales plan
• Tier 2 and Ethical Sales of Banking Products (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition, the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered in detail. This program provides an in-depth learning opportunity and requires multiple skills demonstrations via role plays.

  • Unit(s):
  • FNSASIC301 Establish client relationship and analyse needs
  • FNSASIC302 Develop, present and negotiate client solutions
• Provide General Advice on General Insurance Products (E)

  This subject describes the skills and knowledge required to assess a client's insurance needs and to provide general advice about general insurance products such as car insurance and building home and contents.

  • Unit(s):
  • FNSASIC314 Provide Tier 2 general advice in general insurance