Recordkeeping Certificate III BSB30815

Subject Choices
offered under the Certificate III in Recordkeeping

2 - 4 Electives are required (depending on subjects chosen)

• Effective Recordkeeping

  This subject is an introduction to efficient record keeping functions and policies within the specialised field of Records Management. Covering the legislative requirements of records management and creation, effective was of capturing and classifying records to ensure accurate tracking for audit.

  • Unit(s):

  • BSBRKG301 Control records

  • BSBRKG305 Review recordkeeping functions

• Maintaining Records

  Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.

  • Unit(s):

  • BSBRKG303 Retrieve information from records

  • BSBRKG304 Maintain business records

• Disposal of Records

  Disposal of records covers off the ways to undertake disposal by using the disposal authority and record survey's as well as determining disposal actions and legislative requirements.

  • Unit(s):

  • BSBRKG302 Undertake disposal

• Workplace Safety

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• Critical Service Skills (E)

  Customer service is a key function in all job roles. This subject provides information and knowledge on identifying the customers needs and delivering good customer service. As well as covering practical service skills there is specific emphasis on customers with special needs, working in a culturally diverse workplace and effective complaint handling skills. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer. An alternative assessment is available that specifically addresses internal customer service roles.

  • Unit(s):

  • BSBCMM301 Process customer complaints

  • BSBCUS301 Deliver and monitor a service to customers

  • BSBDIV301 Work effectively with diversity

• Work Roles and Priorities (E)

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.

  • Unit(s):

  • BSBWOR301 Organise personal work priorities and development

  • BSBWRK311 Develop self-awareness

  • BSBWOR201 Manage personal stress in the workplace

• Business Writing Basics (E)

  Learn to develop a good writing style for creating standard business documents such as basic letters, invoices, memos, messages and emails. You will also get tips on reviewing, proofreading and editing documents, as well as how to safely save and store them. Practical activities ensure that you have the necessary skills to organise information, communicate with work colleagues and write clearly.

  • Unit(s):

  • BSBWRT301 Write simple documents

  • BSBADM302 Produce texts from notes

• Spreadsheets - An Introduction (E)

  In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

  • Unit(s):

  • BSBITU314 Design and produce spreadsheets

• Purchase Business Resources (E)

  Significant cost savings can be made by managing the purchasing process. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to follow a companies purchasing procedures.

  • Unit(s):

  • BSBADM311 Maintain business resources

  • BSBPUR301 Purchase goods and services

• Digital Communication & Appointments (E)

  This subject looks at the business use of email and other online technologies to communicate. It looks at the different features and functions of digital appointment scheduling applications, such as creating emails and creating meeting requests; as well as the process to determine when work colleagues are available for appointments.

  • Unit(s):

  • BSBADM307 Organise schedules

  • BSBITU213 Use digital technologies to communicate remotely

• Workplace Mail and Documents (E)

  This subject covers the handling and receipt of incoming and outgoing mail in accordance with Australia Post Guidelines. Topics also address other delivery systems such as couriers and DX mail. A key focus is to learn how to find the most cost effective delivery option that meets your required time frame for delivery.

  • Unit(s):

  • BSBINM303 Handle receipt and despatch of information

  • BSBINM202 Handle mail

• Word Processing - An Introduction (E)

  In this introduction to word processing you will learn and develop key word processing skills that will allow you to create, style and prepare business documents. You will develop the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.

  • Unit(s):

  • BSBITU313 Design and produce digital text documents

  • BSBITU306 Design and produce business documents