Large organisations have sophisticated records management systems. Start a career in this specialist professional field with the Certificate III in Recordkeeping. Learn about the control, retrieval and disposal of records, as well as the legislation and codes that apply to the record keeping sector. A wide range of elective options are available to meet your specific interests.
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2 - 4 Electives are required (depending on subjects chosen)
This subject is an introduction to efficient record keeping functions and policies within the specialised field of Records Management. Covering the legislative requirements of records management and creation, effective was of capturing and classifying records to ensure accurate tracking for audit.
Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.
Disposal of records covers off the ways to undertake disposal by using the disposal authority and record survey's as well as determining disposal actions and legislative requirements.
Customer service is a key function in all job roles. This subject provides information and knowledge on identifying the customers needs and delivering good customer service. As well as covering practical service skills there is specific emphasis on customers with special needs, working in a culturally diverse workplace and effective complaint handling skills. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer. An alternative assessment is available that specifically addresses internal customer service roles.
Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.
Learn to develop a good writing style for creating standard business documents such as basic letters, invoices, memos, messages and emails. You will also get tips on reviewing, proofreading and editing documents, as well as how to safely save and store them. Practical activities ensure that you have the necessary skills to organise information, communicate with work colleagues and write clearly.
This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.
In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.
Significant cost savings can be made by managing the purchasing process. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to follow a companies purchasing procedures.
This subject looks at the business use of email and other online technologies to communicate. It looks at the different features and functions of digital appointment scheduling applications, such as creating emails and creating meeting requests; as well as the process to determine when work colleagues are available for appointments.
This subject covers the handling and receipt of incoming and outgoing mail in accordance with Australia Post Guidelines. Topics also address other delivery systems such as couriers and DX mail. A key focus is to learn how to find the most cost effective delivery option that meets your required time frame for delivery.
In this introduction to word processing you will learn and develop key word processing skills that will allow you to create, style and prepare business documents. You will develop the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.
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8 months is allowed as the standard part time enrolment term for the Certificate III online TAFE level course in Recordkeeping.
Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.
for the Certificate III in Recordkeeping
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A traineeship is great way to develop the skills of your workforce.
Traineeships combine time at work with training, and can be full-time, part-time or school-based. Trainees must be an Australian Citizen or permanent resident visa holder. Each state determines what subsidised training is available for your trainees in that state.
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