Mercantile Agents Certificate III FNS30415

Subject Choices

offered under the Certificate III in Mercantile Agents

1 optional Elective

• Action Outstanding Debts

  The role of debt collectors is an essential one in the financial services industry and in the wider economy. Through a look at debt collection guidelines, licensing, secured and unsecured creditors, negotiation and managing accounts, you will learn the various skills and knowledge essential to ensure debts are retrieved efficiently and that all legal requirements are supported.

  • Unit(s):
  • FNSMCA301 Collect debts
  • FNSMCA401 Develop and document case recommendations
• Searching for Debtors

  This subject looks at the various search tools available to assist in the location of a debtor. This includes undertaking online searches and accessing public records. A case study is provided which covers the process involved including providing a recommendation to the client based on your findings.

  • Unit(s):
  • FNSMCA304 Locate subjects
• Dispute Resolution

  Formal disputes processes exist in financial services as a regulatory requirement. In this subject you will learn formal complaints management techniques, Internal Dispute Resolution requirements and understand the applicable External Dispute Resolution Schemes.

  • Unit(s):
  • BSBCMM301 Process customer complaints
  • FNSCUS402 Resolve disputes
• Understanding Process Serving

  This CAPI required subject looks at the legal process involved in serving a court document for debt recovery. This includes how documents must be served and proof of service. There is also a practical activity where you will complete an Affidavit of Service or similar relevant to your state or territory.

  • Unit(s):
  • FNSMCA303 Serve legal process
• Legal Proceedings

  This subject covers ways of locating the Debtor, the types of debtors and the types of debts. It looks at the role of the regulators, the regulations that apply to the legal process and the impact that securities have on the collection of debts. Important in this subject is how legal proceedings to recover debts are commenced through the Court Systems Proceedings and the enforcement processes that can result.

  • Unit(s):
  • FNSMCA402 Initiate legal recovery of debts
• Financial Recordkeeping

  This subject is required and addresses the skills and knowledge required to maintain daily financial records such as reconciling debtors’ and creditors’ systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.

  • Unit(s):
  • BSBFIA301 Maintain financial records
  • FNSACC313 Perform financial calculations
• Financial Statements.

  Upon completion of this very practical module, you will be able to prepare profit and loss statements and balance sheets in line with reporting obligations and regulations. You will be given step by step guidance on how to record end of period of adjustments, apply depreciation, close journal entries and produce trial balances.

  • Unit(s):
  • BSBFIA401 Prepare financial reports
• Technology and Compliance in Finance

  All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability and the efficient use or workplace technology also have a significant role to play.

  • Unit(s):
  • BSBWOR204 Use business technology
  • FNSINC301 Work effectively in the financial services industry
• Repossessions (E)

  This subject is required under CAPI licencing for Repossession Agents. It explains the repossession process including the specific legal requirements, the various parties involved and the steps involved in client negotiation. There is a case study provided where students can demonstrate their understanding of this process and includes providing a report to the client.

  • Unit(s):
  • FNSMCA302 Repossess property