Logistics Certificate III TLI32416

Subject Choices

offered under the Certificate III in Logistics

All subjects are required

• Warehouse Operations

  This subject provides an overview of warehouse operations and documentation and includes identifying products, understanding the sections within a warehouse and specific storage areas. It develops skills in examining quality, reporting on products, as well as using systems to identify and locate products and following security procedures

  • Unit(s):
  • TLIO2021 Follow security procedures when working with goods and cargo
  • TLIA3015 Complete receival/despatch documentation
  • TLIA3017 Identify products and store to specifications
• Safety and Manual Handling

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a warehouse or logistics workplace. This is a great entry level subject to help you act and respond to emergency incidents in a safe manner; and use manual handling techniques safely.

  • Unit(s):
  • TLIF1001 Follow work health and safety procedures
  • TLID1001 Shift materials safely using manual handling methods
  • TLIF2006 Apply accident-emergency procedures
• Work Effectively in Logistics

  This subject addresses the foundation skills and knowledge required to work effectively in a logistics, store or warehouse environment. This includes a focus on using quality methods designed to ensure customer satisfaction for internal and external stakeholders across chain management. Awareness of key job responsibilities in warehousing and logistics and being able to organise personal work priorities are essential job skills. A number of practical workplace activities are undertaken and used as assessment evidence to ensure the new employee gets started in the right way.

  • Unit(s):
  • TLIL1001 Complete workplace orientation/induction procedures
  • BSBWOR301 Organise personal work priorities and development
• Chain of Responsibility Obligations

  Any person who has some role in the transport and storage of goods (called the supply chain) is responsible for safety. This requires having skills to identify and manage fatigue; determine and calculate load mass; and ensure compliance with vehicle and storage limits. This is a key subject to ensure you are aware of legal obligations and practical ways to meet them.

  • Unit(s):
  • TLIF0001 Apply chain of responsibility legislation, regulations and workplace procedures
  • TLIF2010 Apply fatigue management strategies
• Participate in Sustainability

  Environmental sustainability is everyone’s responsibility. This subject explains what sustainable practices are and how you can follow them in your workplace. Content includes recycling programs and ways to monitor usage of business resources so you can identify money saving practices.

  • Unit(s):
  • TLIU2012 Participate in environmentally sustainable work practices
• Critical Service Skills

  Customer service is a key function in all job roles. This subject provides information and knowledge on identifying the customers needs and delivering good customer service. As well as covering practical service skills there is specific emphasis on customers with special needs, working in a culturally diverse workplace and effective complaint handling skills. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer. An alternative assessment is available that specifically addresses internal customer service roles.

  • Unit(s):
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBCMM301 Process customer complaints
• Documents In Logistics

  This subject looks at the range of documents that have roles in a warehouse and logistics environment and the quality systems that apply. Documents include workplace documents, employment documents and delivery and despatch documents. Assessment is undertaken across the whole period of the course with examination of the different documents applicable to earlier subjects.

  • Unit(s):
  • TLIE3004 Prepare workplace documents
• Participate in Stocktakes (E)

  This subject involves the skills and knowledge required to participate in stocktakes within the transport and logistics industry. It includes product knowledge, preparing and conducting stocktakes, counting and identifying stock discrepancies and completing all required documentation.

  • Unit(s):
  • TLIA3016 Use inventory systems to organise stock control