General Insurance Certificate III FNS30515

Subject Choices
offered under the Certificate III in General Insurance

5 - 6 elective subjects are required

• Workplace Safety

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• General Insurance Products

  This subject focuses on home building, contents and motor vehicle insurance products to develop an understanding of insurance terminology, policy coverage and common exclusions. Students get the opportunity to not only research their own products so that they are able to confidently outline the product features and benefits and how they suit specific customer needs.

  • Unit(s):

  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

  • FNSIAD301 Provide general advice on financial products and services

• Technology and Compliance in Finance

  All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability and the efficient use or workplace technology also have a significant role to play.

  • Unit(s):

  • BSBWOR203 Work effectively with others

  • BSBWOR204 Use business technology

  • FNSINC301 Work effectively in the financial services industry

• Quoting Insurance (E)

  Quoting Insurance is a very practical subject. The student will learn about general insurance terms, policy coverage and exclusions and complaint resolution schemes. They will be required to obtain a quote, use a valuation tool and take part in a simulation with one of our College student advisers to demonstrate the customer service skills needed to provide a quote to a customer.

  • Unit(s):

  • FNSISV303 Issue contract of insurance

• Insurance Policy Changes (E)

  This subject covers processing alterations to general insurance policies including changing the details of the insured, the sum insured and other standard policy changes. The topics address the concepts of disclosure and under insurance as well as processing policy cancellations.

  • Unit(s):

  • FNSISV302 Process alteration to insurance policy

  • FNSISV305 Issue insurance cancellation advice

• Insurance Renewals (E)

  This subject will provide the student with an in depth knowledge of the insurance renewal process. A number of case studies focus on the important aspects of the renewal document itself. Students will be asked to make a recommendation as to whether a policy should be renewed, and if so, on existing or adjusted terms.

  • Unit(s):

  • FNSISV301 Evaluate risk for renewal business

  • FNSISV304 Issue insurance renewal advice

• General Insurance Advice (E)

  This subject describes the skills and knowledge required to assess a client’s insurance needs and to provide general advice about general insurance products such as car insurance and building home and contents.

  • Unit(s):

  • FNSASIC304 Provide Tier 2 general advice in general insurance

• Critical Service Skills (E)

  Customer service is a key function in all job roles. This subject provides information and knowledge on identifying the customers needs and delivering good customer service. As well as covering practical service skills there is specific emphasis on customers with special needs, working in a culturally diverse workplace and effective complaint handling skills. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer. An alternative assessment is available that specifically addresses internal customer service roles.

  • Unit(s):

  • BSBCUE203 Conduct customer engagement

  • BSBCMM301 Process customer complaints

• Essential Selling Skills in Finance (E)

  Essential sales skills in Finance include identifying the customers needs and the features of the product or service that will most benefit them. This requires good interpersonal and communication skills as well as the ability to be accurate when processing the sale. This subject covers these essential sales skills.

  • Unit(s):

  • FNSSAM301 Identify opportunities for cross-selling products and services

• Personal Advice on Insurance (E)

  Personal advice is where the authorised insurance adviser considers the customers financial circumstances, needs and objectives when making advice about suitable general insurance products. This requires in depth knowledge of the ASIC licencing obligations, disclosure obligations and scaled personal advice. This subject is only recommended for those who will be in roles where they are giving personal advice.

  • Unit(s):

  • FNSASIC305 Provide Tier 2 personal advice in general insurance