Financial Services Certificate III FNS30115

Subject Choices
offered under the Certificate III in Financial Services

2 - 4 Electives are required (depending on subjects chosen)

• Workplace Safety in Banking

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• Work Roles and Priorities

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.

  • Unit(s):

  • BSBWOR203 Work effectively with others

  • BSBWOR301 Organise personal work priorities and development

  • BSBWRK311 Develop self-awareness

• Technology and Compliance in Finance

  All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability and the efficient use or workplace technology also have a significant role to play.

  • Unit(s):

  • BSBWOR204 Use business technology

  • FNSINC301 Work effectively in the financial services industry

• Critical Service Skills (E)

  Customer service is a key function in all job roles. This subject provides information and knowledge on identifying the customers needs and delivering good customer service. As well as covering practical service skills there is specific emphasis on customers with special needs, working in a culturally diverse workplace and effective complaint handling skills. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer. An alternative assessment is available that specifically addresses internal customer service roles.

  • Unit(s):

  • BSBCMM301 Process customer complaints

  • BSBCUS301 Deliver and monitor a service to customers

  • BSBDIV301 Work effectively with diversity

  • BSBCUE203 Conduct customer engagement

• Process Banking Transactions (E)

  In this "retail banking" subject you will learn the practices behind processing cash transactions, cash reconciliation including detecting errors, and processing cheque transactions. Procedures for Teller Cash Dispensers are also touched upon. A relevant workplace is required and to achieve competency in balancing cash holdings a history of balancing outcomes is required. This unit may be removed if not applicable or where that history cannot be achieved.

  • Unit(s):

  • FNSRTS306 Process customer transactions

  • FNSRTS308 Balance cash holdings

  • FNSRTS301 Provide customer service in a retail agency

• Account and Customer Maintenance (E)

  A "retail banking" subject - this looks at the different types of savings accounts and how to determine the correct account for your customer. You will also learn how to open, modify and close accounts. A relevant workplace is required for you to be able to select this elective.

  • Unit(s):

  • BSBINM302 Utilise a knowledge management system

  • FNSRTS305 Process customer accounts

• Cards and EFT (E)

  In banking most customers will use a card and conduct an electronic payment. This subject explains how the EFT system works, the differences between Debit Cards and Credit Cards as well as how to action typical problems and potential fraud situations. The subject also covers the ePayments Code.

  • Unit(s):

  • FNSRTS304 Administer debit card services

  • FNSRTS401 Manage credit card services

• Compliance with FS Legislation (E)

  Compliance is a key theme in any financial services role. This subject looks at the regulatory bodies that supervise the industry and the laws and codes of practice that impact on day to day operations. Strategies for staying up to date with compliance issues is a key part to this subject. Privacy laws are a topic covered in this subject.

  • Unit(s):

  • FNSORG401 Conduct individual work within a compliance framework

• Tier 2 (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered. This program is in-depth and requires multiple skills demonstrations via role plays.

  • Unit(s):

  • FNSASIC301 Establish client relationship and analyse needs

  • FNSASIC302 Develop, present and negotiate client solutions

• Essential Selling Skills in Finance (E)

  Essential sales skills in Finance include identifying the customers needs and the features of the product or service that will most benefit them. This requires good interpersonal and communication skills as well as the ability to be accurate when processing the sale. This subject covers these essential sales skills.

  • Unit(s):

  • BSBCUE304 Provide sales solutions to customers

  • FNSSAM301 Identify opportunities for cross-selling products and services

• AML and Banking Deposit Products (E)

  Understand the range of differences between different transaction, savings and investment products and be able to compare products and recommend the most suitable one to meet specific customer needs. In addition learn and apply the rules under Anti-money Laundering and Counter Terrorism legislation such as significant and suspect cash transactions.

  • Unit(s):

  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector

  • FNSIAD301 Provide general advice on financial products and services

• Spreadsheets - An Introduction (E)

  In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

  • Unit(s):

  • BSBITU304 Produce spreadsheets

• Perform Calculations (E)

  Perform Calculations covers a wide variety of financial calculations such as depreciation, GST and interest rates that needed in many industry roles. It also covers methods for checking calculation outcomes, use of online tools, and tips of detecting errors. This subject also introduces spreadsheets as a means of conducting repeated calculations.

  • Unit(s):

  • FNSACC313 Perform financial calculations

• Double Entry Accounting (E)

  This subject teaches double entry accounting so that learners have the skills and knowledge required to prepare journal entries, post journal entries to ledgers, prepare banking and reconcile financial receipts, and extract a trial balance and interim reports. The subject looks at the manual accounting steps involved and also how accounting packages process general journals.

  • Unit(s):

  • FNSACC311 Process financial transactions and extract interim reports