Financial Services Certificate III FNS30120

Subject Choices

offered under the Certificate III in Financial Services

1 - 2 Electives are required (depending on subjects chosen)

• Work Effectively in Banking

  All roles in the financial industry require specific skills to correctly interpret and apply both industry and organisation procedures, guidelines and policies. This Subject will expose you to professional and ethical standards you’ll need to be successful in your finance role with cover the impact of the Privacy Act and relevant codes of practice.

  • Unit(s):
  • FNSINC301 Work effectively in the financial services industry
• Anti-Money Laundering Laws and Banking Deposit Products (E)

  The range of available savings, investment and basic banking products is incredibly diverse. This subject will help you develop the skills to compare products and provide meaningful and relevant recommendations to meet specific customer needs. You will also learn how to apply the rules under Anti-money Laundering and Counter Terrorism legislation such as customer identity rules and reporting obligations such as Threshold and Suspicious Cash Transactions.

  • Unit(s):
  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSRTS305 Process customer accounts
• Tier 2 and Ethical Sales of Banking Products (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition, the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered in detail. This program provides an in-depth learning opportunity and requires multiple skills demonstrations via role plays.

  • Unit(s):
  • BSBCUE304 Provide sales solutions to customers
  • FNSASIC301 Establish client relationship and analyse needs
  • FNSASIC302 Develop, present and negotiate client solutions
  • FNSIAD301 Provide general advice on financial products and services
• Critical Service Skills in Financial Services (E)

  Customer service is a key function in all financial services job roles. This Subject will help you identify the needs of customers and skills required to deliver outstanding customer service, with specific emphasis on assisting customers with special needs and working in a culturally diverse workplace. You will also learn how to identify processes, procedures and industry requirements in managing customer complaints.

  • Unit(s):
  • BSBCMM301 Process customer complaints
  • BSBCUS301 Deliver and monitor a service to customers
  • BSBCUE203 Conduct customer engagement
• Process Customer Banking Transactions (E)

  In this "retail banking" subject you will learn the practices behind processing a range of financial transactions. This includes cash transactions, cash reconciliation including the detection of errors and processing cheque transactions. Procedures for the use of Teller Cash Dispensers are also covered. You will also gain an understanding of how to accurately verify customer accounts and transaction details using correct procedures.

  • Unit(s):
  • FNSRTS306 Process customer transactions
  • FNSRTS311 Provide customer service in a retail agency
• Perform Financial Calculations (E)

  Financial calculations are part of every day life in a financial institution. The Subject covers a wide variety of routine calculations such as depreciation, GST and interest rates required in many finance roles. It also covers methods for checking calculation outcomes, software and online tools, and strategies for the detection of errors.

  • Unit(s):
  • FNSACC313 Perform financial calculations
• Effective Work Practices (E)

  • Unit(s):
  • BSBWOR301 Organise personal work priorities and development
  • BSBWRK311 Develop self-awareness
  • BSBIND201 Work effectively in a business environment