Financial Services Certificate III FNS30120

Subject Choices

offered under the Certificate III in Financial Services

Please note that subjects and specific units of competency on offer will vary and may change during your enrolment

Elective subjects may apply and will be determined during the induction process

2-3 Electives are required (depending on subjects chosen)

• Work Together in Financial Services

  All roles in the financial industry require specific skills to correctly interpret and apply both industry and organisation procedures, guidelines and policies. This Subject will expose you to professional and ethical standards you’ll need to be successful in your finance role with cover the impact of the Privacy Act and relevant codes of practice. It also reflects the team work skills essential to all roles in the sector.

  • Unit(s):
  • FNSINC311 Work together in the financial services industry
  • BSBTWK201 Work effectively with others
• Anti-Money Laundering Laws and Banking Deposit Products (E)

  The range of available savings, investment and basic banking products is incredibly diverse. This subject will help you develop the skills to compare products and provide meaningful and relevant recommendations to meet specific customer needs. You will also learn how to apply the rules under Anti-money Laundering and Counter Terrorism legislation such as customer identity rules and reporting obligations such as Threshold and Suspicious Cash Transactions.

  • Unit(s):
  • FNSINC402 Develop and maintain in-depth knowledge of products and services used by an organisation or sector
  • FNSRTS305 Process customer accounts
• Critical Service Skills in Financial Services (E)

  Customer service is a key function in all financial services job roles. This Subject will help you identify the needs of customers and skills required to deliver outstanding customer service, with specific emphasis on assisting customers with special needs and working in a culturally diverse workplace. You will also learn how to identify processes, procedures and industry requirements in managing customer complaints.

  • Unit(s):
  • BSBCMM301 Process customer complaints
  • BSBOPS304 Deliver and monitor a service to customers
  • BSBOPS202 Engage with customers
• Tier 2 and Ethical Sales of Banking Products (E)

  Tier 2 accreditation involves looking at the role of advisers and the classification of Tier 2 products including the features of Basic Deposit Products and Non-cash Payment Products. The difference between factual information and general advice is explored. In addition, the ASIC RG content requirements of relevant consumer legislation and disclosure document obligations are covered in detail. This program provides an in-depth learning opportunity and requires multiple skills demonstrations via role plays.

  • Unit(s):
  • BSBCUE304 Provide sales solutions to customers
  • FNSASIC301 Establish client relationship and analyse needs
  • FNSASIC302 Develop, present and negotiate client solutions
  • FNSIAD301 Provide general advice on financial products and services
• Process General Insurance Transactions (E)

  This subject takes you through the skills required to provide appropriate customer service and to offer insurance services, and to process insurance transactions. The general insurance products of motor vehicle, house and contest policies are examined as well as the role of Financial Service Guides and Product Disclosure Statements. A key transaction performed for insurance customers that is the focus of this subject is to issue quotes for 3 insurance products.

  • Unit(s):
  • FNSRTS311 Provide customer service in a retail agency
• Perform Financial Calculations (E)

  Financial calculations are part of every day life in a financial institution. The Subject covers a wide variety of routine calculations such as depreciation, GST and interest rates required in many finance roles. It also covers methods for checking calculation outcomes, software and online tools, and strategies for the detection of errors.

  • Unit(s):
  • FNSACC313 Perform financial calculations
• Provide General Advice on General Insurance Products (E)

  This subject describes the skills and knowledge required to assess a client's insurance needs and to provide general advice about general insurance products such as car insurance and building home and contents.

  • Unit(s):
  • FNSASIC314 Provide Tier 2 general advice in general insurance
• Process Customer Banking Transactions (E)

  In this "retail banking" subject you will learn the practices behind processing a range of financial transactions. This includes cash transactions, cash reconciliation including the detection of errors and processing cheque transactions. Procedures for the use of Teller Cash Dispensers are also covered. You will also gain an understanding of how to accurately verify customer accounts and transaction details using correct procedures.

  • Unit(s):
  • FNSRTS306 Process customer transactions
• Purchasing and Procurement (E)

  Significant cost savings can be made by managing purchasing effectively and efficiently. This subject provides the skills and knowledge to manage documentation flow in the purchasing process.

  • Unit(s):
  • BSBPUR301 Purchase goods and services
• Business Records Systems and Information (E)

  Maintaining Records look at the way records are captured, stored and received and addresses concepts like meta data and sort order as well as the security and legislative requirements are needed when maintaining records.

  • Unit(s):
  • BSBINS302 Organise workplace information
  • BSBINS309 Maintain business records
• Maintain Workplace Safety and Wellbeing (E)

  Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection.

  • Unit(s):
  • BSBWHS311 Assist with maintaining workplace safety
  • BSBPEF201 Support personal wellbeing in the workplace
• Practical Spreadsheets (E)

  In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

  • Unit(s):
  • BSBTEC302 Design and produce spreadsheets
• Effective Work Practices (E)

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.

  • Unit(s):
  • BSBPEF301 Organise personal work priorities
  • BSBPEF302 Develop self-awareness
  • BSBOPS201 Work effectively in business environments
• Ethical Cross Selling in Financial Services (E)

  Strict rules apply to the sale of financial products. This subjects looks at how to be effective with cross selling but also to be compliant and ethical. The subject covers active listening and questioning skills and cross selling opportunities.

  • Unit(s):
  • FNSSAM301 Identify opportunities for cross-selling products and services
• Action Accounts Receivable (E)

  Managing accounts receivable is a critical business task, This subject looks at the skills and knowledge required to determine the nature and extent of account arrears and deficits, monitor and control accounts appropriately and to make initial contact with customers.

  • Unit(s):
  • FNSCRD302 Monitor and control accounts receivable