Business Certificate III BSB30115

Subject Choices
offered under the Certificate III in Business

3-5 Electives are required (depending on subjects chosen)

• Work Roles and Priorities

  Being able to organise personal work priorities is an essential job skill. Learn how to set and meet work priorities through time management and planning your work schedule. Skills to identify potential problems and prevent stress in the workplace are also covered. Also learn the importance of professional development activities.

  • Unit(s):

  • BSBWOR301 Organise personal work priorities and development

  • BSBWRK311 Develop self-awareness

  • BSBIND201 Work effectively in a business environment

• Critical Service Skills

  Customer service is a key function in all job roles. This subject provides information and knowledge on identifying the customers needs and delivering good customer service. As well as covering practical service skills there is specific emphasis on customers with special needs, working in a culturally diverse workplace and effective complaint handling skills. In this subject you will also learn about typical procedures that businesses want applied to any complaints received, and how to best adapt your communication to the specific needs of the customer. An alternative assessment is available that specifically addresses internal customer service roles.

  • Unit(s):

  • BSBDIV301 Work effectively with diversity

  • BSBCUS301 Deliver and monitor a service to customers

  • BSBCMM301 Process customer complaints

• Contribute to WHS

  Work Health & Safety policies, procedures and compliance are the focus of this safety subject. The subject looks at identifying key safety practices in a workplace. It covers workplace evacuations as well as identifying relevant safety training and procedures that may be required. It covers a foundation in the legal obligations and is a good solid base for understanding safety responsibilities. It involves a range of workplace activities like a safety inspection.

  • Unit(s):

  • BSBWHS302 Apply knowledge of WHS legislation in the workplace

• Business Writing Basics (E)

  Learn to develop a good writing style for creating standard business documents such as basic letters, invoices, memos, messages and emails. You will also get tips on reviewing, proofreading and editing documents, as well as how to safely save and store them. Practical activities ensure that you have the necessary skills to organise information, communicate with work colleagues and write clearly.

  • Unit(s):

  • BSBWRT301 Write simple documents

  • BSBADM302 Produce texts from notes

• Word Processing - An Introduction (E)

  In this introduction to word processing you will learn and develop key word processing skills that will allow you to create, style and prepare business documents. You will develop the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.

  • Unit(s):

  • BSBITU313 Design and produce digital text documents

  • BSBITU306 Design and produce business documents

• PowerPoint Presentations (E)

  PowerPoint is a powerful tool to prepare easy to read presentations. This subject covers the importance of being clear about the purpose of your presentations and looks at what you will need to do to prepare and plan your PowerPoint Presentation. Learn how to add content to your Presentation including hyperlinks, clip art, sounds and videos.

  • Unit(s):

  • BSBITU312 Create electronic presentations

• Digital Communication & Appointments (E)

  This subject looks at the business use of email and other online technologies to communicate. It looks at the different features and functions of digital appointment scheduling applications, such as creating emails and creating meeting requests; as well as the process to determine when work colleagues are available for appointments.

  • Unit(s):

  • BSBADM307 Organise schedules

• Keyboarding and Business Technology (E)

  Keyboarding and Business Technology focuses on developing touch typing skills, and also using keyboard functions and short cuts. Important proofreading tips as well as safe computer work practices are addressed. Students are allowed to practice online with this subject so that they can achieve 30 words per minute at an accuracy of 98%.

  • Unit(s):

  • BSBITU307 Develop keyboarding speed and accuracy

  • BSBWOR204 Use business technology

• Purchase Business Resources (E)

  Significant cost savings can be made by managing the purchasing process. This subject looks at ways to cost equipment replacement, consumables and maintenance, and how to follow a companies purchasing procedures.

  • Unit(s):

  • BSBADM311 Maintain business resources

  • BSBPUR301 Purchase goods and services

• Leadership - An Introduction (E)

  This subject gives students a grounding in leadership by giving an overview of the fundamentals, such as leadership styles, building trust, problem solving and delegating. Topics include: the effectiveness of positive self-talk; steps to identify and resolve conflict; using questioning to problem solve; and being able to identify and focus on the teams focus, goals and KPIs.

  • Unit(s):

  • BSBFLM312 Contribute to team effectiveness

  • BSBFLM303 Contribute to effective workplace relationships

• Manage Online Transactions (E)

  Online transactions are an integral part of business today. This subject gives an overview of the elements of those transactions including: e-commerce, navigating the internet securely, online shopping, electronic banking and online purchasing. The subject also prompts for the terms and conditions of the online purchase to be checked.

  • Unit(s):

  • BSBITU315 Purchase goods and services online

• Spreadsheets - An Introduction (E)

  In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

  • Unit(s):

  • BSBITU314 Design and produce spreadsheets

• Workplace Mail and Documents (E)

  This subject covers the handling and receipt of incoming and outgoing mail in accordance with Australia Post Guidelines. Topics also address other delivery systems such as couriers and DX mail. A key focus is to learn how to find the most cost effective delivery option that meets your required time frame for delivery.

  • Unit(s):

  • BSBINM303 Handle receipt and despatch of information

• Recordkeeping Functions (E)

  Record Keeping Functions is an introduction to records and the record keeping process. This subject will cover the legislative requirements of the specialist field of records management as well as records creation, and capturing and classifying records. The content also covers the processes to register and tracking records as well as audits and key record keeping policies.

  • Unit(s):

  • BSBRKG301 Control records

  • BSBRKG305 Review recordkeeping functions

• Essential Selling Skills (E)

  Essential sales skills include identifying the customers needs and the features of the product or service that will most benefit them. This requires good interpersonal and communication skills as well as the ability to be accurate when processing the sale. This subject covers these essential sales skills.

  • Unit(s):

  • BSBCUE304 Provide sales solutions to customers

  • FNSSAM301 Identify opportunities for cross-selling products and services

• Desktop Publishing Introduction (E)

  This specialist desktop publishing subject shows you how to use the program Publisher to learn essential skills to create business cards, flyers, and newsletters. You will learn about using margin guides, text boxes, and inserting information. This subject requires students to download a trial version of Publisher, or to have it already.

  • Unit(s):

  • BSBITU309 Produce desktop published documents

• Recommend Products and Services (E)

  This subject focuses on the skills and knowledge required to develop knowledge of products and services in preparation for working with customers in service role or inbound or outbound sales. This subject requires you to undertake product research and answer case studies to demonstrate these skills.

  • Unit(s):

  • BSBPRO301 Recommend products and services

  • BSBCUE309 Develop product and service knowledge for customer engagement operation

• Records and Workplace Information (E)

  Many workplace roles have responsibilities to gather, organise and apply workplace information to different work tasks. These requires an understanding of business record systems and key office technology. This subject looks at the range of filing and records systems as well as the types of uses for office computers and software. In addition it looks at ways business data can be presented for easier analysis and use.

  • Unit(s):

  • BSBINM301 Organise workplace information