Logistics Certificate II TLI21815

Office Skills and Industry Background for Logistics Support Staff

There are a wide range of clerical and support staff in logistics operations. This course is an entry level qualification for those starting out in office and support roles in logistics. It provides key compliance training in safety and Chain of Responsibility as well as fundamental communication and customer service skills. Choose and elective from Documenst in Logistsics, Sustainability, Stocktaking, Security Procedures or Keyboarding. Alternatively a warehousing elective can be added to your course.

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Subject Choices

offered under the Certificate II in Logistics

1 elective subject allowed

  • Starting in Warehousing and Logistics

    This subject provides an overview of warehouse operations and includes identifying products, understanding the sections within a warehouse and specific storage areas. It develops skills in examining quality, reporting on products, as well as using inventory and labelling systems to identify and locate products.

    • Unit(s):
    • TLIA2014 Use product knowledge to complete work operations
  • Safety and Manual Handling

    This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a warehouse or logistics workplace. This is a great entry level subject to help you act and respond to emergency incidents in a safe manner; and use manual handling techniques safely.

    • Unit(s):
    • TLIF1001 Follow work health and safety procedures
    • TLID1001 Shift materials safely using manual handling methods
    • TLIF2006 Apply accident-emergency procedures
  • Work Effectively in Logistics

    This subject addresses the foundation skills and knowledge required to work effectively in a logistics, store or warehouse environment. This includes a focus on using quality methods designed to ensure customer satisfaction for internal and external stakeholders across chain management. Awareness of key job responsibilities in warehousing and logistics and being able to organise personal work priorities are essential job skills. A number of practical workplace activities are undertaken and used as assessment evidence to ensure the new employee gets started in the right way.

    • Unit(s):
    • TLIJ2001 Apply quality procedures
    • TLIL1001 Complete workplace orientation/induction procedures
  • Effective Communication in Logistics

    Effective communication and interaction with colleagues and customers is a key function in all job roles. This subject covers practical communication and service skills with specific emphasis on working in a culturally diverse workplace. The critical subject looks at the specific needs and demands of a busy logistics, stores or warehouse environment.

    • Unit(s):
    • TLIG2007 Work in a socially diverse environment
    • BSBCUS201 Deliver a service to customers
  • Chain of Responsibility Obligations

    Any person who has some role in the transport and storage of goods (called the supply chain) is responsible for safety. This requires having skills to identify and manage fatigue; determine and calculate load mass; and ensure compliance with vehicle and storage limits. This is a key subject to ensure you are aware of legal obligations and practical ways to meet them.

    • Unit(s):
    • TLIF0001 Apply chain of responsibility legislation, regulations and workplace procedures
    • TLIF2010 Apply fatigue management strategies
  • Documents In Logistics

    This subject looks at the range of documents that have roles in a warehouse and logistics environment and the quality systems that apply. Documents include workplace documents, employment documents and delivery and despatch documents. Assessment is undertaken across the whole period of the course with examination of the different documents applicable to earlier subjects.

    • Unit(s):
    • TLIE0002 Process workplace documentation
  • Follow Security Procedures (E)

    This subject looks at the skills and knowledge required to follow security procedures when working with goods and cargo within the transport and logistics industry. It includes checking and maintaining the security of goods and cargo, identifying and responding to security threats or situations and completing all required security documents, records and forms.

    • Unit(s):
    • TLIO2021 Follow security procedures when working with goods and cargo
  • Keyboarding and Business Technology (E)

    Keyboarding and Business Technology focuses on developing touch typing skills, and also using keyboard functions and short cuts. Important proofreading tips as well as safe computer work practices are addressed. Students are allowed to practice online with this subject so that they can achieve 30 words per minute at an accuracy of 98%.

    • Unit(s):
    • TLIK2003 Apply keyboard skills
    • TLIK2010 Use infotechnology devices in the workplace
  • Participate in Sustainability (E)

    Environmental sustainability is everyone’s responsibility. This subject explains what sustainable practices are and how you can follow them in your workplace. Content includes recycling programs and ways to monitor usage of business resources so you can identify money saving practices.

    • Unit(s):
    • TLIU2012 Participate in environmentally sustainable work practices
  • Participate in Stocktakes (E)

    This subject involves the skills and knowledge required to participate in stocktakes within the transport and logistics industry. It includes product knowledge, preparing and conducting stocktakes, counting and identifying stock discrepancies and completing all required documentation.

    • Unit(s):
    • TLIA2022 Participate in stocktakes

Course Fees

Quality Education at a Fair Price

$

2,900



Course Duration

12 months is allowed as the standard part time enrolment term for the Certificate II in Logistics course.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate II in Logistics

  • Reading and Writing Skills
    The Certificate II in Logistics is an on-line correspondence course, so you need to have basic English reading and writing skills, or higher. As a guide - you should have completed Year 10 schooling, or have proven workplace written communication skills.
  • Spoken English Skills
    To ensure successful completion of this course you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
  • Numeracy Skills
    Numeracy skills are required at an average level eg completion of Year 10 maths and the ability to use a calculator.
  • Relevant Work Role Required
    To undertake this course you must be currently employed in a suitable workplace with a job role that matches the subjects selected. As a minimum 70 hours or work must be undertaken.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Some components can be done on a smart phone
  • Workplace Supervision Requirements
    Ability to conduct practical on-the-job assessments in a safe environment under appropriate workplace supervision.

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