Financial Services Certificate II FNS20115

A STRONG FOUNDATION TO START A CAREER IN THE FINANCE SECTOR

This Certificate II in Financial Services is the perfect starting point for a career in banking. You will develop a greater understanding of the Australian financial system and how credit works. You can also gain the skills and specialised knowledge to prepare for a future role as a customer service officer, teller, cashier, lending or administration officer.

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Subject Choices
offered under the Certificate II in Financial Services

1 - 2 Electives are required (depending on subjects chosen)

  • Starting a New Job in Business

    This subject addresses the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. A number of practical workplace activities are undertaken and used as assessment evidence to ensure the new employee gets started in the right way.

    • Unit(s):
    • BSBWOR203 Work effectively with others

    • BSBWOR202 Organise and complete daily work activities

    • BSBWOR201 Manage personal stress in the workplace

  • Workplace Safety in Banking

    This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

    • Unit(s):
    • BSBWHS201 Contribute to health and safety of self and others

  • Technology and Compliance in Finance

    All roles in the financial services sector require skills to correctly interpret and apply industry and organisation procedures, guidelines and policies. Professional and ethical standards as well as the application of practices relating to sustainability and the efficient use or workplace technology also have a significant role to play.

    • Unit(s):
    • BSBWOR204 Use business technology

    • FNSINC301 Work effectively in the financial services industry

  • Consumer Credit (E)

    Those new to the finance sector will benefit from this subject that includes topics such as personal budgeting, budgeting skills, managing spending and avoiding financial difficulty. The subject also provides an overview of consumer credit and savings products.

    • Unit(s):
    • FNSFLT202 Develop and use a savings plan

    • FNSFLT203 Develop knowledge of debt and consumer credit

  • Australian Financial System (E)

    This entry level subject provides as overview of the Australian financial system and covers concepts such as the market economy, monetrary policy and also explains the role of regulatory bodies. An overview of the taxation system explains the the workings of GST and other taxes.

    • Unit(s):
    • FNSFLT205 Develop knowledge of the Australian financial system and markets

    • FNSFLT206 Develop knowledge of taxation

  • Customer Engagement (E)

    Customer engagement is a key function in many job roles. This subject covers customer service delivery, with emphasis on telephone communication skills and etiquette. The practical activities in the course provide an opportunity to develop key customer communication techniques.

    • Unit(s):
    • BSBCUS201 Deliver a service to customers

    • BSBCUE203 Conduct customer engagement

  • Process Banking Transactions (E)

    In this "retail banking" subject you will learn the practices behind processing cash transactions, cash reconciliation including detecting errors, and processing cheque transactions. Procedures for Teller Cash Dispensers are also touched upon. A relevant workplace is required and to achieve competency in balancing cash holdings a history of balancing outcomes is required. This unit may be removed if not applicable or where that history cannot be achieved.

    • Unit(s):
    • FNSRTS306 Process customer transactions

    • FNSRTS308 Balance cash holdings

    • FNSRTS301 Provide customer service in a retail agency

  • Account and Customer Maintenance (E)

    A "retail banking" subject - this looks at the different types of savings accounts and how to determine the correct account for your customer. You will also learn how to open, modify and close accounts. A relevant workplace is required for you to be able to select this elective.

    • Unit(s):
    • FNSRTS305 Process customer accounts

Course Fees

Quality Education at a Fair Price

$

880

* - $

2,500



Course Duration

8 months is allowed as the standard part time enrolment term for the Certificate II online TAFE level course in Financial Services.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate II in Financial Services

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have basic English reading and writing skills, or higher. As a guide - you should have completed Year 10 schooling, or have proven workplace written communication skills.
  • Spoken English Skills
    To ensure successful completion of this course you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
  • Numeracy Skills
    Numeracy skills are only required to a basic level eg calculations with calculators.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

Don't just take our word for it

  • “ The learning was set out well in terms of learning content, questions on understanding and assessment, and largely self-paced.
    Kate C

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with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

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