Business Certificate II BSB20115

Subject Choices
offered under the Certificate II in Business

2 - 3 electives are required (depending on subjects chosen)

• Starting a New Job in Business

  This subject addresses the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. A number of practical workplace activities are undertaken and used as assessment evidence to ensure the new employee gets started in the right way.

  • Unit(s):

  • BSBIND201 Work effectively in a business environment

  • BSBWOR201 Manage personal stress in the workplace

  • BSBWOR202 Organise and complete daily work activities

  • BSBWOR203 Work effectively with others

• Customer Engagement

  Customer engagement is a key function in many job roles. This subject covers customer service delivery, with emphasis on telephone communication skills and etiquette. The practical activities in the course provide an opportunity to develop key customer communication techniques.

  • Unit(s):

  • BSBCUS201 Deliver a service to customers

  • BSBCUE203 Conduct customer engagement

• Workplace Safety

  This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

  • Unit(s):

  • BSBWHS201 Contribute to health and safety of self and others

• Business Technology and Records (E)

  All workplaces have business records and key office technology. This subject looks at the range of filing and records systems as well as the types of uses for office computers and software. Content includes file classification systems; ways to ensure data input accuracy; and the range of business filing systems used.

  • Unit(s):

  • BSBWOR204 Use business technology

  • BSBINM201 Process and maintain workplace information

• Workplace Communication (E)

  Communication is a key work skill. This subject covers the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. The use of digital communication technologies like email and texting is also covered.

  • Unit(s):

  • BSBADM302 Produce texts from notes

  • BSBITU213 Use digital technologies to communicate remotely

  • BSBCMM201 Communicate in the workplace

• Workplace Mail and Documents (E)

  This subject covers the handling and receipt of incoming and outgoing mail in accordance with Australia Post Guidelines. Topics also address other delivery systems such as couriers and DX mail. A key focus is to learn how to find the most cost effective delivery option that meets your required time frame for delivery.

  • Unit(s):

  • BSBINM202 Handle mail

  • BSBINM303 Handle receipt and despatch of information

• Participate in Sustainable Solutions (E)

  Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and work as a team to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment.

  • Unit(s):

  • BSBSUS201 Participate in environmentally sustainable work practices

  • BSBINN201 Contribute to workplace innovation

  • BSBFLM303 Contribute to effective workplace relationships

• Word Processing - An Introduction (E)

  In this introduction to word processing you will learn and develop key word processing skills that will allow you to create, style and prepare business documents. You will develop the experience to move and add text and using formatting techniques through practical activities. You will use Microsoft Word to prepare required documents using specific word processing features.

  • Unit(s):

  • BSBITU211 Produce digital text documents

• Keyboarding and Business Technology (E)

  Keyboarding and Business Technology focuses on developing touch typing skills, and also using keyboard functions and short cuts. Important proofreading tips as well as safe computer work practices are addressed. Students are allowed to practice online with this subject so that they can achieve 30 words per minute at an accuracy of 98%.

  • Unit(s):

  • BSBITU307 Develop keyboarding speed and accuracy

• Spreadsheets - An Introduction (E)

  In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

  • Unit(s):

  • BSBITU212 Create and use spreadsheets