Business Certificate II BSB20115

ESSENTIAL BUSINESS SKILLS WITH A CUSTOMER FOCUS FOR THOSE STARTING OUT IN OFFICE WORK

The Certificate II in Business will give you the essential work skills needed to start a career in an office or business environment. Learn how to prioritise work tasks, help customers and work safely in a business environment. The Certificate II in Business qualification allows elective choices to suit the different needs for a range of entry level office roles.

Start and study anytime

24/7 access to courses

Dedicated student adviser

Subject Choices
offered under the Certificate II in Business

2 - 3 electives are required (depending on subjects chosen)

  • Starting a New Job in Business

    This subject addresses the skills and knowledge required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload, and working as part of a team. A number of practical workplace activities are undertaken and used as assessment evidence to ensure the new employee gets started in the right way.

    • Unit(s):
    • BSBIND201 Work effectively in a business environment

    • BSBWOR201 Manage personal stress in the workplace

    • BSBWOR202 Organise and complete daily work activities

    • BSBWOR203 Work effectively with others

  • Customer Engagement

    Customer engagement is a key function in many job roles. This subject covers customer service delivery, with emphasis on telephone communication skills and etiquette. The practical activities in the course provide an opportunity to develop key customer communication techniques.

    • Unit(s):
    • BSBCUS201 Deliver a service to customers

    • BSBCUE203 Conduct customer engagement

  • Workplace Safety

    This subject covers the skills and knowledge required to work in a healthy and safe manner. You will learn to recognise hazards, the importance of safety signs and how to raise safety issues within a workplace. This is a great entry level subject to help you act and respond in a safe manner and it also covers how to respond to emergency incidents.

    • Unit(s):
    • BSBWHS201 Contribute to health and safety of self and others

  • Business Technology and Records (E)

    All workplaces have business records and key office technology. This subject looks at the range of filing and records systems as well as the types of uses for office computers and software. Content includes file classification systems; ways to ensure data input accuracy; and the range of business filing systems used.

    • Unit(s):
    • BSBWOR204 Use business technology

    • BSBINM201 Process and maintain workplace information

  • Workplace Communication (E)

    Communication is a key work skill. This subject covers the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence. The use of digital communication technologies like email and texting is also covered.

    • Unit(s):
    • BSBADM302 Produce texts from notes

    • BSBITU213 Use digital technologies to communicate remotely

    • BSBCMM201 Communicate in the workplace

  • Workplace Mail and Documents (E)

    This subject covers the handling and receipt of incoming and outgoing mail in accordance with Australia Post Guidelines. Topics also address other delivery systems such as couriers and DX mail. A key focus is to learn how to find the most cost effective delivery option that meets your required time frame for delivery.

    • Unit(s):
    • BSBINM202 Handle mail

    • BSBINM303 Handle receipt and despatch of information

  • Participate in Sustainable Solutions (E)

    Significant cost savings can be made by managing workplace processes and technology in a sustainable way. This subject looks at ways to encourage team members to think innovatively and work as a team to identify improvements and apply "green" practices that benefit the business as well as the environment. This subject involves working collaboratively with your College Student Adviser on a project based assessment.

    • Unit(s):
    • BSBSUS201 Participate in environmentally sustainable work practices

    • BSBINN201 Contribute to workplace innovation

    • BSBFLM303 Contribute to effective workplace relationships

  • Word Processing - Getting Started (E)

    In this introduction to word processing you will learn and develop skills that will allow you to create documents, and have the confidence to move and add text and using good formatting techniques. Practical activities require you to use Office Word to prepare required documents using specific word processing features.

    • Unit(s):
    • BSBITU211 Produce digital text documents

  • Keyboarding and Business Technology (E)

    Keyboarding and Business Technology focuses on developing touch typing skills, and also using keyboard functions and short cuts. Important proofreading tips as well as safe computer work practices are addressed. Students are allowed to practice online with this subject so that they can achieve 30 words per minute at an accuracy of 98%.

    • Unit(s):
    • BSBITU307 Develop keyboarding speed and accuracy

  • Spreadsheets - An Introduction (E)

    In this introductory subject, learn the fundamentals of working with excel, working with tables and formulas. Content also covers ways to design spreadsheets to improve the layout of information, as well as how to create graphs or charts. You will be amazed at the potential excel offers you to improve work processes and manage data.

    • Unit(s):
    • BSBITU212 Create and use spreadsheets

Course Fees

Quality Education at a Fair Price

$

880

* - $

2,500



Course Duration

8 months is allowed as the standard part time enrolment term for the Certificate II online TAFE level course in Business.

Students who are able to commit more time to their course can finish earlier; while Traineeship terms may be longer.

Entry Requirements

for the Certificate II in Business

  • Reading and Writing Skills
    The course is an online correspondence course so you need to have basic English reading and writing skills, or higher. As a guide - you should have completed Year 10 schooling, or have proven workplace written communication skills.
  • Spoken English Skills
    To ensure successful completion of this course you must have sufficient English speaking skills to be able to communicate with your Student Adviser over the phone.
  • Computer and Internet
    • Access to a Desktop Computer or Laptop
    • Internet access with Internet Explorer 8+, Chrome or Firefox
    • Microsoft Office 2010 Word and Subject specific Office products for chosen electives (ie Excel, Powerpoint, Publisher)
  • Other
    • Ability to study and conduct assessments in a safe environment

Career Possibilities

Course Reviews

Don't just take our word for it

  • “ I was most grateful of the girls that helped me along (Melissa in particular). They were absolutely fantastic; they were like having extremely encouraging friends just calling me every now and then just helping me along the path that I now know was the path I was meant to be on all along. What a great bunch. ” Katie D
  • “ At any time, I needed clarification and/or help, my student advisor was always available and more than willing to lend a helping hand. Thank You. This journey has been one of confidence building and having a better understanding of business knowledge. ” Pamela E
  • “ My experience with ACCM has been long but definitely been a very enjoyable one. From starting this traineeship and not knowing what to expect and not knowing how to do a load of things, things got much easier as weeks went on. I began to learn new things and picked up many skills to enhance my knowledge about this. I had spoken to my supervisor Dani about once or twice a week to liaise about how I was going and if I needed any help with my work. From the start she has pushed me to keep going which I did and I have finally reached my goal! I've finished! and I don't think I could of done it without the help from these generous people. ” Charly B

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with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

Registered trainees use the Traineeships fee checker below.

Your total course fees are

$Price

with no more to pay!

This quote includes all online learning resources. There are no hidden costs and we also offer an interest free weekly, fortnightly or monthly direct debit Payment Plan. Select your Payment Plan choices at enrolment.

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