Banking Services Management Advanced Diploma FNS60615

Subject Choices
offered under the Advanced Diploma of Banking Services Management

1 - 2 Electives are required

• Manage People Performance

  This hands on subject looks at the skills and knowledge required to manage the performance of staff who report to you directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. This subject covers strategies for assigning and allocating work, establishing clear role responsibilities, and using performance counselling methods and development plans for improving performance.

  • Unit(s):

  • BSBMGT502 Manage people performance

• Organisational Change

  Change impacts all businesses. The way it is managed can impact the success of the changes. This subject covers the cycle of change, and techniques for introducing and promoting organisational change. The subject topics also examine normal staff responses to change, as well as important tools to overcome resistance to change.

  • Unit(s):

  • BSBMGT605 Provide leadership across the organisation

  • BSBINN601 Lead and manage organisational change

• Quality Planning Strategies

  This diploma level task goes beyond theory and asks learners to apply the principles of operational planning and continuous improvement in a realistic workplace scenario. Learners will carefully analyse business results to build an improved operational plan that takes into account the key elements consultation and communication, goal setting, monitoring, training, recruitment, resource procurement and embedding continuous improvement opportunities.

  • Unit(s):

  • BSBCUS501 Manage quality customer service

  • BSBMGT516 Facilitate continuous improvement

  • BSBMGT517 Manage operational plan

• Quality Management Strategies

  The philosophy of Quality Management (TQM) as a style of management is based around an organisational need to make continual improvements to its processes and products to meet, and even exceed, the needs of its customers. This subject covers both theoretical and practical things we can do to help make continual improvements in the workplace with the goal of achieving a competitive advantage and fostering a culture where all employees strive to continuously improve activities and outputs.

  • Unit(s):

  • BSBMGT608 Manage innovation and continuous improvement

• Client and Third Party Relationships

  This subject covers the skills and knowledge required to communicate and network with a wide range of people, internal and external to the organisation, to increase efficiency, build continuing relationships and improve sales. It has a focus on relationship building and prospecting for business referrals.

  • Unit(s):

  • BSBSMB409 Build and maintain relationships with small business stakeholders

• Evaluate Sales Results

  This subject looks in depth at developing and evaluating the performance of a Sales Plan including developing and managing a sales budget. As a key component of this a marketing plan is developed for a specific financial product or service.

  • Unit(s):

  • FNSSAM601 Monitor performance in sales of financial products or services

  • FNSSAM602 Identify and evaluate marketing opportunities in the financial services industry

  • FNSORG501 Develop and manage a budget

• Professional Conduct in Finance

  To build a successful career in the financial services industry you need a range of skills and knowledge . This subject covers skills to work effectively in a team, manage your time, apply specific legislation that affects your role, to identifying how your organisation can be more sustainable. You will develop your own professional development plan to ensure that you continue to progress in your chosen field in financial services.

  • Unit(s):

  • FNSINC401 Apply principles of professional practice to work in the financial services industry

• Strategic Planning (E)

  Even if your role doesn't involve strategic planning, it is important for managers to understand strategic plans and how they evolve. This requires an examination of the business environment, collecting and analysing data and understanding a business’s ‘Values, Vision and Mission’. Also addressed are how to prioritise needs and how to create tactical and communication plans to implement your future strategic plans.

  • Unit(s):

  • BSBMGT616 Develop and implement strategic plans

  • BSBMGT615 Contribute to organisation development

• Sustainability Policy and Strategies (E)

  Businesses are now, more than ever, focused on achieving improvements in sustainability practices. Learn to develop and implement a workplace sustainability policy and to modify the policy to suit changed circumstances. Sustainability is an essential business tool for achieving cost savings as well as meeting social responsibilities.

  • Unit(s):

  • BSBSUS501 Develop workplace policy and procedures for sustainability

• Safety and Risk (E)

  Participation in the process of identifying work health and safety (WHS) hazards, and assessing and controlling WHS risks, is the focus of this subject. A key ingredient is the ability to promote and support worker consultation about WHS issues. This is a great subject for those who want to learn more about identifying and managing safety hazards.

  • Unit(s):

  • BSBWHS303 Participate in WHS hazard identification, risk assessment and risk control